Desklog Complaints & Common Issues

While Desklog generally receives positive feedback, like any software, some users have encountered minor complaints or areas they feel could be improved. It’s helpful to be aware of these when considering the tool.

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• Initial Configuration for Productivity Tracking: One user noted that their tracked productive time was different for various team members. They later found out they needed to configure app categories for each team member to resolve the issue. This suggests there might be a slight learning curve or a specific setup required to get accurate productivity metrics tailored to your team’s specific tools.
• Lack of Chrome Extension (Mentioned by some): Although Desklog has desktop applications, some users have expressed a desire for a Chrome extension, which they felt limited accessibility. However, Desklog primarily functions as a desktop application that tracks activity directly, rather than relying solely on browser extensions.
• Minor Functionality Issues: Some users have reported “minor issues with functionality.” While these aren’t specified in detail, the overall sentiment is that Desklog is efficient, and any issues are often addressed by their support team.
• Need for Better Documentation: One user suggested that “effective software documentation is needed” to help users understand how to operate the software, navigate features, and troubleshoot common issues. Good documentation can certainly make the user experience smoother and reduce reliance on customer support for common questions.
• Lack of Basic UI Features (e.g., Color Coding): A minor point, but one user mentioned the absence of basic UI functions like color-coding projects. While this doesn’t impact core functionality, it can affect personal organization and visual clarity for some.
• Customer Support Response Time (Occasional Mentions): While overall customer support is highly praised, there might have been occasional instances where a user found the response time to be a point of concern, though this is less common.

It’s important to remember that many of these complaints are minor in the grand scheme of things and often relate to user preferences or initial setup. The overwhelmingly positive feedback on Desklog’s core features, ease of use, and effective customer support suggests that these issues are typically manageable or outweighed by the software’s benefits.

Read more about Desklog Review:
Desklog Review & First Look
How Does Desklog Work?
Desklog Features
Desklog Pricing
Desklog Pros & Cons
Is Desklog Legit?
Desklog Customer Support Review
Desklog Dashboard Overview
Desklog Integrations
Desklog Privacy Policy Explained
Desklog Alternatives
Desklog vs Competitors
Is Desklog Worth It?
How to Get Started with Desklog Invoiless vs. Invoicely