Based on looking at the website, Dansk Rejsehjælp appears to be a legitimate Danish service designed to help air passengers claim compensation for delayed, canceled, or overbooked flights within the EU and under specific conditions.

They act as an intermediary, handling the often complex process of dealing with airlines and, if necessary, pursuing claims in court on behalf of their clients.

Their “No win, no fee” policy and stated price guarantee aim to reduce the financial risk for consumers seeking their rightful compensation.

This service addresses a common pain point for travelers, simplifying what can be a frustrating and time-consuming endeavor when dealing directly with airlines.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Dansk Rejsehjælp Review & First Look

Dansk Rejsehjælp positions itself as a streamlined solution for air passenger rights, particularly for those impacted by flight disruptions in the EU.

Their homepage emphasizes simplicity, customer satisfaction, and a risk-free engagement model.

Understanding Their Core Service

The service is primarily focused on helping individuals secure financial compensation for flight issues such as:

Delays: If a flight is delayed by 3 hours or more.
Cancellations: If a flight is canceled less than 14 days before departure.
Denied Boarding/Overbooking: When passengers are denied boarding due to overbooking.

Initial Impressions from the Website

The website presents a clean, user-friendly interface.

Key information like their phone number, Trustpilot rating 4.9/5, and the number of people helped 50,000+ are prominently displayed, aiming to build trust.

They highlight their “Danmark billigste hjælp med garanti” Denmark’s cheapest help with guarantee and “Danmarks mest tilfredse kunder” Denmark’s most satisfied customers claims, suggesting a strong focus on both affordability and client satisfaction.

Dansk Rejsehjælp Features

Dansk Rejsehjælp offers several features designed to simplify the compensation claim process for travelers.

Streamlined Claim Submission

They boast “Danmarks nemmeste oprettelse” Denmark’s easiest setup process.

Intelligent Calculator: Their system aims to identify the compensation you’re entitled to for delayed or canceled flights.
Automated Information Transfer: Details are automatically sent to a personal case handler, who begins the recovery process immediately.
Quick Start: They claim it takes under 2 minutes to create a case for a delayed or canceled flight.

Personalized Danish Customer Service

Dansk Rejsehjælp emphasizes hands-on support.

Full Service Handling: They take care of all the “heavy work,” meaning passengers only need to submit their case, and Dansk Rejsehjælp handles the recovery and ensures financial compensation.
Case Tracking: Clients can follow the latest status of their case through a personal profile on the website via the “Følg sag” Follow case option.
Expert Navigation: They claim to have skilled lawyers attached and win 99% of their court cases, which is a significant statistic if accurate.

Financial Guarantees and Pricing Transparency

Dansk Rejsehjælp aims to reduce the financial burden and risk for clients. Incruises.com Reviews

No Win, No Fee: This crucial policy means clients only pay if they receive compensation “Risikofrit – du betaler kun, hvis du får penge”. This significantly lowers the barrier to entry for many consumers.
Price Guarantee: They claim to offer Denmark’s cheapest commission, with prices clearly stated in their terms and conditions.
Litigation Coverage: If an airline refuses to pay, Dansk Rejsehjælp covers all costs and expenses related to taking the case to court. This applies to flights with an EU company, even if the flight originates outside the EU but has a final destination within the EU.

Dansk Rejsehjælp Pros & Cons

Understanding the advantages and disadvantages of using a service like Dansk Rejsehjælp can help travelers make an informed decision.

The Upsides

Risk-Free Engagement No Win, No Fee: This is arguably the biggest pro. You don’t pay unless they successfully secure compensation for you. This eliminates the financial risk for the consumer.
Simplicity and Time-Saving: The process of claiming compensation directly from airlines can be complex, time-consuming, and frustrating. Dansk Rejsehjælp handles all the paperwork, communication, and legal aspects, freeing up the traveler’s time.
Expertise and Legal Power: Airlines often cite “extraordinary circumstances” to deny claims. Dansk Rejsehjælp’s stated experience and access to legal expertise including taking cases to court and winning 99% of them provide a significant advantage over an individual trying to fight a large corporation.
Price Guarantee: Their claim of being the cheapest in Denmark, backed by a price guarantee, suggests a competitive fee structure.
High Customer Satisfaction Claimed: A Trustpilot score of 4.9/5 and 50,000+ customers helped indicates a generally positive user experience, though external verification of these numbers would be beneficial.
Personalized Service: The promise of a personal case handler and the ability to track your case provide a sense of transparency and dedicated support.

Potential Downsides

Commission-Based Fee: While “no win, no fee” is great, if they succeed, they take a percentage of your compensation. This means you won’t receive the full amount you’re entitled to. The specific percentage is crucial information that would be detailed in their terms.
Lack of Direct Control: Once you hand over your case, you relinquish direct control over the negotiation and legal process. While they act on your behalf, some individuals might prefer direct communication with the airline.
Dependency on Service Performance: Your compensation depends entirely on their ability to successfully pursue the claim. While their success rate is stated as high, it’s not 100%.
Scope Limitation: Their services are specifically for flight compensation under EU regulations. They won’t assist with general travel insurance claims, lost luggage, or other travel-related issues outside their defined scope.

Dansk Rejsehjælp Alternatives

For those seeking compensation for flight disruptions, several alternatives exist, ranging from DIY approaches to other professional services.

Doing It Yourself

Direct Contact with Airline: This is the most straightforward but often the most challenging method. You can contact the airline directly, typically through their customer service channels, online forms, or official complaints departments.
- Pros: You receive 100% of the compensation if successful.
- Cons: Requires significant time, effort, understanding of EU regulations EC 261/2004, persistence, and potentially legal knowledge if the airline denies the claim. Airlines may use tactics to delay or deter claims.
National Enforcement Bodies: Each EU member state has a National Enforcement Body NEB responsible for enforcing passenger rights. If an airline denies your claim or you’re unsatisfied with their response, you can escalate the matter to the NEB in the country where the incident occurred or where the airline is based.
- Pros: Official recourse, potentially more leverage than an individual.
- Cons: Can still be a slow process, may require understanding of legal jargon, and NEBs have varying levels of effectiveness.

Other Claim Companies

The market for flight compensation services is competitive.

Several other companies operate on a similar “no win, no fee” model. Some prominent examples include:

AirHelp: One of the largest and most well-known global flight compensation companies. They offer a broad international reach.
Flightright: A major European player with a strong presence, similar to AirHelp.
Refund.me: Another established service in the European market.
Local Danish Competitors: While Dansk Rejsehjælp claims to be the cheapest, there might be other smaller, local Danish firms offering similar services.

Factors to Consider When Choosing an Alternative

Commission Rates: Compare the percentage these companies take from your compensation.
Service Scope: Do they handle all types of disruptions? Do they cover international flights outside EU regulations?
Customer Reviews and Reputation: Check independent review platforms like Trustpilot for feedback.
Legal Expertise: Do they have in-house legal teams or partners who can take cases to court if necessary?
Transparency: How clear are their terms and conditions, and how easy is it to track your claim?

How to Cancel Dansk Rejsehjælp Subscription

Based on the nature of Dansk Rejsehjælp’s service, it operates on a “no win, no fee” model rather than a recurring subscription.

This means there isn’t a traditional “subscription” to cancel in the way one might cancel a streaming service or a gym membership.

Understanding the Service Model

Dansk Rejsehjælp provides a one-time service for a specific flight compensation claim.

You engage them for a particular case, and their fee is a percentage of the compensation they secure for you. If they don’t win, you don’t pay.

When “Cancellation” Might Apply

While not a subscription, there might be instances where you wish to disengage from their service before a resolution is reached. This could happen if:

You change your mind and decide to pursue the claim yourself.
You decide to use a different service.
You no longer wish to pursue the compensation.

Steps to Disengage from Dansk Rejsehjælp If Applicable

Since they operate on a case-by-case basis, disengaging would involve withdrawing your specific case. Amazon.nl Reviews

Review Their Terms and Conditions: Before engaging any service, always read their full terms and conditions usually found at the bottom of their website. These documents will outline the procedures for withdrawing a claim and any potential implications.
Contact Their Customer Service: The most direct way to inquire about withdrawing your case would be to contact Dansk Rejsehjælp’s customer service.
- Phone: 69 13 69 06 as listed on their website.
- Email: Look for a contact email address in their “Contact Us” or “Terms” sections.
- Through Your Personal Profile: If you have an active case, check your personal login area “Følg sag” for options to manage or withdraw your claim.
Clearly State Your Intent: When contacting them, clearly state that you wish to withdraw your claim and inquire about the necessary steps and any potential implications.
Confirm in Writing: It’s always a good practice to follow up any phone conversation with a written confirmation email to have a record of your request.

Important Note: While “no win, no fee” protects you from paying upfront, it’s crucial to understand if there are any clauses in their terms regarding withdrawal fees or if you become liable for any costs incurred by Dansk Rejsehjælp if you withdraw a claim that was likely to succeed. Always clarify this with them directly.

Dansk Rejsehjælp Pricing

Dansk Rejsehjælp operates on a transparent, performance-based pricing model, specifically a “no win, no fee” structure.

This means their fee is directly tied to their success in securing compensation for you.

“No Win, No Fee” Explained

No Upfront Costs: You do not pay anything to Dansk Rejsehjælp unless they successfully obtain compensation for your flight delay, cancellation, or overbooking.
Commission-Based: If they win your case and you receive compensation, Dansk Rejsehjælp will take a pre-agreed percentage of that compensation as their fee. The specific percentage is detailed in their terms and conditions, which should be reviewed before engaging their service.
Costs Covered: They explicitly state that they cover all costs and expenses associated with taking a case to court if the airline refuses to pay. This means you won’t be hit with unexpected legal bills.

Price Guarantee

Dansk Rejsehjælp highlights a “price guarantee,” claiming to offer “Danmarks billigste salær” Denmark’s cheapest commission.

Competitive Pricing: They assert that their prices are competitive and clearly outlined in their terms.
Price Match Implied: They invite customers to contact their customer service if they have documentation of a cheaper commission elsewhere, suggesting they are willing to review and potentially match or beat competitors’ rates.

How it Compares to Other Services

Most flight compensation companies operate on a similar “no win, no fee” model, with commission rates typically ranging from 20% to 35% of the compensation, plus administrative fees or VAT in some cases. It is essential to check the total percentage including any hidden fees or taxes that Dansk Rejsehjælp would deduct from your compensation.

Example Scenario Illustrative – check actual terms for specific percentage:

If you are entitled to 4,500 DKK in compensation and Dansk Rejsehjælp’s fee is 25% plus VAT, if applicable, you would receive 3,375 DKK, and Dansk Rejsehjælp would take 1,125 DKK.

This model is designed to be attractive to consumers, as it removes the financial risk and encourages the service provider to work diligently to secure compensation.

Dansk Rejsehjælp vs. Competitors

When considering Dansk Rejsehjælp, it’s helpful to understand how they stack up against other players in the flight compensation market.

Key Differentiators Highlighted by Dansk Rejsehjælp

Dansk Rejsehjælp makes several claims that suggest their competitive edge: Razorbladesclub.com Reviews

“Danmarks billigste salær” Denmark’s cheapest commission: This is a bold claim and one of their primary marketing points. While it’s difficult to verify without a direct comparison of their exact commission structure against all competitors, it implies a cost-effective solution for consumers.
“Danmarks mest tilfredse kunder” Denmark’s most satisfied customers and 4.9/5 Trustpilot score: This emphasizes their focus on customer experience and satisfaction.
“Vinder 99% af retssager” Wins 99% of court cases: This is a very high success rate for litigation, suggesting strong legal expertise and determination when airlines refuse to pay.
Personalized Danish customer service: This implies a local, approachable service compared to larger international players.
Speed and Simplicity: They highlight “Danmarks nemmeste oprettelse” and that it takes “Kun 2 min. at oprette” only 2 min. to create a case.

Comparison with Larger International Players e.g., AirHelp, Flightright

Reach and Volume: Larger international companies like AirHelp process millions of claims globally. This means they have vast databases of flight information and potentially more leverage due to volume.
Brand Recognition: These companies have significant global brand recognition, which can instill confidence.
Technology: International players often invest heavily in advanced technology for automated claim processing and data analysis.
Commission Rates: While Dansk Rejsehjælp claims to be the cheapest in Denmark, international firms’ commission rates vary but often fall within the 25-35% range. Consumers should compare the net amount they would receive after fees.
Local Focus vs. Global Scale: Dansk Rejsehjælp’s strength lies in its specific focus on the Danish market and presumably a deeper understanding of local legal nuances and customer service preferences. Larger companies offer broader coverage but might be less “personal.”

Comparison with Other Danish Services if any

While specific details on direct Danish competitors are not readily available on their homepage, Dansk Rejsehjælp’s claim of being the “cheapest” implies they are benchmarking against other local options.

Choosing the Right Service

When deciding between Dansk Rejsehjælp and its competitors, consider:

Net Payout: Calculate the final amount you would receive after the service’s commission.
Reputation and Reviews: Look beyond the company’s own claims and check independent review sites.
Customer Service: Consider if you prefer a local, personalized service or a larger, potentially more automated, international one.
Success Rate: While Dansk Rejsehjælp’s 99% court win rate is impressive, verify if this applies to all claims or just those that proceed to litigation.
Transparency: Ensure all fees and terms are clearly outlined before you commit.

Challenges in Upholding Your Rights

Dealing with airlines directly to claim compensation for flight disruptions can be a significant uphill battle for the average traveler.

Airlines often have vast legal resources and tactics to discourage or deny legitimate claims.

Complexity of EU Regulations EC 261/2004

The European Union’s Regulation EC No 261/2004 outlines passenger rights, but understanding its nuances can be daunting.

Technicalities: The regulation includes specific criteria for eligibility, compensation amounts based on flight distance and delay length, and exemptions e.g., “extraordinary circumstances”.
Lack of Clarity for Laypersons: The legal language can be complex and confusing, making it difficult for individuals to accurately assess their entitlement.

Airline Tactics and Resistance

Airlines are businesses, and paying out compensation impacts their bottom line. They often employ strategies to minimize payouts:

Delayed Responses: Airlines might intentionally delay responses, hoping passengers will give up due to frustration.
Misinformation: They might provide incomplete or misleading information regarding passenger rights or the reasons for the disruption.
Citing “Extraordinary Circumstances”: This is a common defense. Airlines claim delays or cancellations were due to events outside their control e.g., severe weather, air traffic control strikes, unforeseen technical issues. However, the interpretation of “extraordinary” can be subjective, and airlines sometimes stretch the definition to avoid paying.
Demanding Extensive Documentation: Passengers might be asked for numerous documents, adding to the bureaucratic burden.
Ignoring Claims: In some cases, airlines might simply ignore claims, requiring repeated follow-ups.

Power Imbalance

There’s a clear power imbalance between an individual passenger and a large airline corporation.

Legal Resources: Airlines have in-house legal teams and significant financial resources to fight claims.
Knowledge Asymmetry: Airlines possess all the operational data related to the flight disruption, making it difficult for passengers to dispute their explanations.
Time and Effort: Pursuing a claim yourself requires considerable time and effort, which many travelers lack, especially after a stressful travel experience.
Litigation Reluctance: Few individuals are willing or able to take an airline to court, which airlines know and often leverage.

The Value of Intermediary Services

This is where services like Dansk Rejsehjælp step in. They aim to level the playing field by:

Expertise in Regulation: They understand the intricacies of EC 261/2004.
Data Access: They can access flight data to verify airline claims.
Legal Leverage: Their ability to pursue claims in court on your behalf, covering all legal costs, shifts the burden and risk from the individual to the service provider.
Persistence: They have the resources and motivation to pursue claims relentlessly, even if airlines initially deny them.

The Battle for Your Rights: How Dansk Rejsehjælp Levels the Playing Field

Dansk Rejsehjælp positions itself as a strong advocate for air passengers, aiming to rebalance the power dynamic between individual travelers and large airline corporations.

The process of claiming compensation is often described as a “battle” due to the complexities and resistance encountered. Craveless.dk Reviews

Confronting Airline Tactics

Airlines frequently attempt to avoid paying compensation by citing various reasons, often broadly categorizing them under “extraordinary circumstances” or asserting that all reasonable precautions were taken. This is where Dansk Rejsehjælp claims to step in.

Disputing “Extraordinary Circumstances”: While genuine extraordinary circumstances like extreme weather or political instability exempt airlines from compensation, many airlines incorrectly classify technical faults or operational issues as such. Dansk Rejsehjælp’s expertise lies in challenging these claims, knowing when an airline’s excuse is legitimate and when it’s not under EU law.
Access to Data: They likely use flight data and historical information to verify the actual cause of a delay or cancellation, counteracting airline narratives.

The “Fortaler” Advocate Role

Dansk Rejsehjælp sees itself as the passenger’s “fortaler” advocate in this fight.

Active Advocacy: They actively fight for all passengers who experience delays or cancellations within the EU.
Eliminating Power Imbalance: Their core mission, as stated, is to equalize the power balance between large corporations and individual travelers, who would otherwise be at a disadvantage.

Litigation and Court Cases: Their Commitment

One of the most significant aspects of their service is their willingness and ability to take airlines to court.

Court Action: If an airline refuses to pay compensation that Dansk Rejsehjælp believes the passenger is entitled to, they will pursue the case in court on the passenger’s behalf.
Cost Coverage: Crucially, Dansk Rejsehjælp covers all legal costs and disbursements associated with the case. This removes the financial burden and risk from the passenger, who would otherwise face potentially significant legal fees.
Scope of Litigation: This commitment applies to all flights with an EU-registered airline, regardless of whether the flight originates outside the EU but has a final destination within the EU, ensuring broad coverage under EU regulations.
High Success Rate: Their claim of winning 99% of court cases underscores their confidence and apparent effectiveness in litigation, suggesting they only proceed to court with strong cases.

By taking on the financial risk and the legal complexities, Dansk Rejsehjælp aims to remove the barriers that prevent many passengers from asserting their rightful claims, making the process accessible and less stressful.

Frequently Asked Questions

What is Dansk Rejsehjælp?

Dansk Rejsehjælp is a Danish service that helps air passengers claim compensation for delayed, canceled, or overbooked flights under EU regulations, operating on a “no win, no fee” basis.

How does Dansk Rejsehjælp work?

You submit your flight details, they assess your eligibility for compensation, handle all communication with the airline, and if necessary, pursue the claim in court. You only pay a percentage if they win your case.

What types of flight issues does Dansk Rejsehjælp handle?

They handle claims for flights delayed by 3 hours or more, flights canceled less than 14 days before departure, and instances of denied boarding due to overbooking, all under EU regulations.

Is Dansk Rejsehjælp legitimate?

Based on the website information and their claimed track record of helping over 50,000 customers with a high Trustpilot rating 4.9/5, they present themselves as a legitimate service.

How much does Dansk Rejsehjælp charge?

Dansk Rejsehjælp operates on a “no win, no fee” model.

They charge a commission a percentage of the compensation only if they successfully secure a payout for you. Stealthgpt.ai Reviews

Their website claims they offer “Denmark’s cheapest commission.”

Do I pay anything upfront to Dansk Rejsehjælp?

No, you do not pay any upfront fees to Dansk Rejsehjælp.

Their service is risk-free, meaning you only pay if they win your case.

What if my case goes to court? Does Dansk Rejsehjælp cover legal costs?

Yes, Dansk Rejsehjælp states they cover all costs and expenses if your case needs to go to court because the airline refuses to pay.

How long does the compensation process take with Dansk Rejsehjælp?

The website doesn’t specify a typical timeline, but flight compensation cases can range from a few weeks to several months, especially if they involve court action.

You can track your case status through their personal profile system.

What is the success rate of Dansk Rejsehjælp?

They claim to win 99% of their court cases, indicating a high success rate for claims that escalate to litigation.

Can I track the status of my claim with Dansk Rejsehjælp?

Yes, you can follow the latest status of your case via your personal profile on their website by logging in through the “Følg sag” Follow case option.

What are my rights as an air passenger under EU law?

Under EU Regulation EC 261/2004, you may be entitled to compensation of up to 4,500 DKK per passenger for significant flight delays 3+ hours, cancellations less than 14 days notice, or denied boarding, unless “extraordinary circumstances” apply.

What are “extraordinary circumstances” in flight compensation?

These are events outside the airline’s control, such as severe weather, political instability, security risks, or air traffic control strikes. Technical problems are often not considered extraordinary if they could have been avoided. Downloadworkshopmanuals.com Reviews

Can Dansk Rejsehjælp help with claims outside the EU?

Their focus is on EU regulations.

They state they handle flights with an EU-registered airline, even if the flight originates outside the EU but has a final destination within the EU.

What happens if Dansk Rejsehjælp doesn’t win my case?

If they don’t secure compensation for you, you owe them nothing due to their “no win, no fee” policy.

How do I start a claim with Dansk Rejsehjælp?

You can start a claim by visiting their website and using their online submission process, which they claim takes under 2 minutes.

Do I need to provide a lot of paperwork?

Dansk Rejsehjælp claims to simplify the process, implying they handle most of the paperwork.

You’ll primarily need to provide your flight details.

What is Dansk Rejsehjælp’s Trustpilot rating?

As prominently displayed on their website, Dansk Rejsehjælp has a Trustpilot rating of 4.9 out of 5.

What is the maximum compensation I can get with Dansk Rejsehjælp’s help?

Compensation can reach up to 4,500 DKK per passenger for eligible flight disruptions.

Can I cancel my service with Dansk Rejsehjælp?

Dansk Rejsehjælp operates on a case-by-case basis, not a subscription.

If you wish to withdraw your claim, you would need to contact their customer service directly and review their terms and conditions for any specific procedures or implications. Bemob.com Reviews

How does Dansk Rejsehjælp ensure I get the cheapest fee?

They offer a “price guarantee” and invite customers to contact them if they find documentation of a cheaper commission elsewhere, suggesting they are willing to review and potentially match or beat competitors’ rates.

Danskrejsehjaelp.dk Reviews