CX Genie Features

CX Genie comes packed with features designed to streamline your customer support operations. Here’s a closer look at what you get:

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AI-Powered Chatbots

The core of CX Genie is its intelligent AI chatbots. These aren’t just simple rule-based bots. they leverage advanced language models, specifically ChatGPT-4o by default, to provide accurate and conversational answers. They can understand context and nuance, making interactions feel more natural and less robotic.

Drag-and-Drop Chat Flow Builder

This feature is a must for customizing your bot’s conversations. You can design personalized, human-like chat experiences without writing a single line of code. It allows you to create dynamic conversations, guide users through specific paths, and collect information seamlessly.

Ticket Management

Beyond just answering questions, CX Genie includes a ticket management system. This helps your support staff create and manage customer inquiries efficiently, assign tasks to team members, and keep everything organized. It ensures no customer query falls through the cracks.

Help Desk System

CX Genie also provides a help desk system, allowing you to manage a large support team effectively. You can use flexible chat assignment methods and track performance with CSAT (Customer Satisfaction) reports.

White-Label Bot Widgets

For agencies or businesses looking to resell customer support solutions, CX Genie offers white-label bot widgets. This means you can brand the chatbot as your own, offering AI-powered support services to your clients. LeadRocks Review & First Look

Multiple Data Sources

To make your AI chatbot as knowledgeable as possible, CX Genie lets you feed it information from diverse sources. This includes FAQs, articles, documents, and even website URLs. This breadth of data helps the bot provide comprehensive answers.

E-commerce Data Synchronization

If you run an e-commerce business, this is huge. CX Genie can synchronize with your e-commerce platform to pull product data. This allows the chatbot to assist customers with product recommendations, answer questions about availability, pricing, and shipping, and even guide them through the checkout process.

Real-time Performance Dashboards

You can keep an eye on how your chatbot is doing with real-time performance dashboards. These give you insights into bot management, live chat activity, and customer ticket management, all in one place.

Mobile App

For support teams on the go, CX Genie offers a mobile app. This adds convenience, allowing your team to receive notifications and manage support activities from their mobile devices.

AI Recommendations and Sentiment Analysis

The platform offers AI recommendations, where the chatbot learns and responds in real-time. It also includes sentiment analysis, where it can pick up on user sentiment and help optimize responses for maximum customer satisfaction. Automaticall Customer Support Review

Read more about CX Genie Review:
CX Genie Review & First Look
How Does CX Genie Work?