Based on checking the website, Cullenscleaning.co.uk appears to be a legitimate, family-run cleaning company operating across London and Surrey since 2010. They specialize in a variety of cleaning services, including carpet cleaning, end of tenancy cleaning, deep cleaning, and domestic cleaning for both residential and commercial clients.

The site emphasizes their commitment to quality service, transparent pricing, and eco-friendly practices, backed by numerous positive reviews across platforms like Checkatrade, Google Reviews, and Trustpilot.

Their extensive accreditation and vetting by organizations like Checkatrade and Surrey Trading Standards, coupled with detailed service area coverage, suggest a well-established and professional operation.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Navigating the Cullens Cleaning Services Landscape

When you’re looking for a cleaning service, especially for something as critical as an end-of-tenancy clean or specialized carpet treatment, it’s like choosing a co-pilot for a complex mission.

You need competence, reliability, and clear communication.

Cullenscleaning.co.uk lays out its services in a straightforward manner, aiming to simplify the process.

Comprehensive Service Offerings

Cullens Cleaning isn’t a one-trick pony.

Their website highlights a broad spectrum of services designed to cover almost any cleaning need you might encounter in a home or office.

This breadth is a significant advantage, as it means you might not need to juggle multiple providers for different tasks.

Carpet Cleaning: This is a core offering, and they emphasize using certified technicians, eco-friendly products, and advanced equipment from Prochem, a UK-based manufacturer. This specificity provides a good indicator of their professional approach to this often-tricky service.
End of Tenancy Cleaning: A critical service for renters and landlords alike. The website suggests a thorough, guaranteed clean, which is vital for deposit returns. Their testimonials frequently mention positive experiences with this particular service.
Deep Cleaning: For those times when your property needs more than just a surface wipe-down. This could be a seasonal refresh or post-event cleanup.
Oven Cleaning: A notoriously tough chore, often best left to professionals. Their reviews specifically mention excellent results here, indicating specialized tools and techniques.
Domestic Cleaning: For regular upkeep, whether weekly, bi-weekly, or on-demand.
Move In/Move Out Cleaning: Similar to end-of-tenancy but tailored for the specific needs of moving, ensuring a pristine start or finish.
After Builders Cleaning: Essential for removing dust and debris after construction or renovation, ensuring a clean and safe environment.

Transparency in Pricing and Online Quotes

One of the immediate red flags with many service providers is opaque pricing.

Cullenscleaning.co.uk tackles this head-on with a prominent “Free instant online quote” feature. This is a crucial detail.

No Hidden Fees: They explicitly state, “We don’t hide any costs, add on any hidden fees, no nasty surprises.” This commitment to transparency is a strong trust signal. Unexpected costs can derail a budget and lead to frustration, so upfront pricing is a significant plus.
50% Deposit Structure: The website mentions securing a booking with a 50% deposit and paying the remainder upon completion. This is a standard, reasonable practice for service industries, balancing commitment from both sides. It’s not a full upfront payment, which can be a risk, but a partial one, which shows mutual accountability.

The Eco-Conscious Approach: More Than Just Clean

Cullenscleaning.co.uk makes a point of highlighting its eco-friendly initiatives, which isn’t just good for the planet but also resonates with a growing segment of consumers.

Commitment to Sustainability

Their partnership with Ecologi is a notable aspect of their eco-strategy. Alphasights.com Reviews

This isn’t just about using “green” cleaning products.

It’s about a broader commitment to offsetting their operational impact.

Planting Thousands of Trees: They claim to be “planting 1000s of trees and offsetting 100s of tons of carbon with our partner Ecologi.” This is a tangible, measurable effort, rather than vague statements about being “eco-friendly.”
Sponsoring Global Projects: Specifically mentioning mangrove planting in Madagascar and solar power generation in India demonstrates a global perspective on environmental responsibility.
Net Zero Carbon Aim: Their stated goal to make “every single clean is eco-friendly and net zero carbon” sets a high bar and indicates a serious commitment to sustainability. This kind of initiative can be a significant differentiator for customers who prioritize environmental impact.

Eco-Friendly Products and Practices

While the focus on carbon offsetting is prominent, they also touch upon the actual products used, particularly for carpet cleaning.

Prochem Eco-Friendly Products: The use of “eco-friendly products” from Prochem for carpet cleaning is mentioned. This aligns with the broader environmental ethos and addresses concerns about chemical exposure in homes and offices. It’s not just about cleaning effectively, but cleaning safely.

Trust and Verification: The Pillars of Cullens Cleaning’s Reputation

In an industry where trust is paramount, Cullenscleaning.co.uk leans heavily on external verification and customer feedback.

They understand that a third-party endorsement carries more weight than self-promotion.

Checkatrade Vetting and Monitoring

Checkatrade is a well-known platform for vetting tradespeople in the UK, and their affiliation provides a strong layer of credibility.

Since 2018: Being vetted, monitored, and recommended by Checkatrade since 2018 indicates a sustained commitment to quality and accountability. It’s not a fleeting endorsement but a long-standing partnership.
High Customer Rating: A reported “9.9 out of 10” based on customer ratings on Checkatrade is an impressive statistic. This directly reflects customer satisfaction and operational excellence. It’s important to note that these are independent reviews, not curated testimonials on their own site.
Adherence to High Standards: Their pride in being “held to the highest standards of service and quality” by Checkatrade suggests an active commitment to meeting and exceeding industry benchmarks.

Google Reviews and Trustpilot Engagement

Beyond Checkatrade, they actively promote their presence on other major review platforms, demonstrating a broad approach to reputation management.

“Sparkling” Google Reviews: Encouraging customers to check their Google Reviews signifies confidence in their public perception. Google Reviews are often the first place potential customers look, so maintaining a strong presence here is crucial.
Over 70 Trustpilot Reviews: Trustpilot is another highly respected review site. Having “over 70 customers” share their experiences there adds another layer of social proof. The commitment to “delivering quality service and customer care every step of the way” is reinforced by positive feedback on these platforms.

Surrey Trading Standards Approval and Other Accreditations

The list of accreditations extends beyond review platforms, indicating adherence to various professional and legal standards.

Surrey Trading Standards Approved: This is a significant endorsement, as Trading Standards offices protect consumer rights and promote fair trading. This approval suggests compliance with consumer protection laws and ethical business practices.
DBS Checked Employees: Knowing that “all our employees are DBS checked” is critical, especially for services performed within homes or offices. This ensures a level of security and trustworthiness of their staff.
Environment Agency Registered Waste Carrier: This demonstrates compliance with waste disposal regulations, which is essential for deep cleaning and after-builders cleaning services where significant waste might be generated.
Public Liability Insurance: “Hold public liability insurance” is non-negotiable for any service business. This protects both the company and the client in case of accidents or damage during service delivery.
Prochem Accreditation for Carpet Cleaners: As mentioned earlier, their carpet cleaning technicians being “trained and accredited by Prochem” ensures specialized knowledge and skill in a particular service area. This is a professional standard in carpet care.
Supported by Bright Ideas Trust: This suggests a connection to a reputable organization that supports new businesses, potentially hinting at a strong foundational business model.

Service Area Coverage: Where Cullens Cleaning Operates

Knowing whether a service provider covers your specific location is fundamental.

Cullenscleaning.co.uk provides detailed information on their operational zones, which is incredibly helpful for potential clients. Haddongalleries.co.uk Reviews

London Boroughs Covered

They list a comprehensive array of South West London boroughs, indicating a wide reach within the capital.

This level of detail removes guesswork for customers.

Bromley, Chelsea, Croydon, Ealing, Fulham, Hammersmith, Hounslow, Kensington, Kingston, Lambeth, Lewisham, Merton, Richmond, Southwark, Sutton, Wandsworth, Westminster.
Providing a dedicated link to “View our London cleaning services here” streamlines the user experience for those in these specific areas.

Surrey Boroughs and Districts Covered

Similarly, their coverage in Surrey is clearly outlined, encompassing a significant portion of the county.

Banstead, Elmbridge, Epsom Ewell, Guildford, Mole Valley, Reigate, Runnymede, Spelthorne, Surrey Heath, Tandridge, Waverley, Woking.
A corresponding link for “View our Surrey cleaning services here” ensures easy navigation to relevant service information.

This explicit detailing of service areas minimizes wasted time for both the company and potential customers.

It shows a well-organized and geographically aware business model.

Customer Experience: What the Reviews Say

The website itself prominently features customer testimonials, particularly from Checkatrade, boasting an impressive 9.9 out of 10 rating based on over 170 reviews.

This is a strong indicator of overall customer satisfaction.

High Satisfaction Rates

The “9.9 out of 10” rating is consistently highlighted across the site. This isn’t just a number.

It represents a significant volume of positive experiences.

Consistency Across Platforms: While they showcase Checkatrade, the mention of “sparkling customer reviews on Google Reviews” and “over 70 customers have shared their experiences with us on Trustpilot” suggests that this high satisfaction isn’t isolated to one platform. This consistency builds confidence.
Independent Verification: The emphasis on “independently rated on Checkatrade” ensures that these reviews are perceived as unbiased and authentic, rather than hand-picked testimonials.

Specific Feedback Themes from Reviews

While the website only provides snippets, common themes emerge from the featured reviews that offer insight into what customers value. Viviclinics.com Reviews

Punctuality: Reviews mentioning “punctual” and “arrived early” are crucial. Time is money, and reliable scheduling is highly valued in service industries.
Thoroughness and High Standards: Phrases like “did the job very well,” “very high standard,” and “job was very well done. following a sequence of steps to guarantee a thorough” indicate a meticulous approach to cleaning. For services like end-of-tenancy or deep cleaning, thoroughness is paramount.
Politeness and Professionalism: “Polite and hardworking” suggests a positive interaction with the cleaning staff, which is just as important as the cleaning itself.
Effective Stain Removal: For carpet cleaning, comments like “carpets look great” and “did a great job on very stained carpets” directly address the effectiveness of their primary service.
Value for Money: “Competitively priced” indicates that customers feel they are receiving good value for the service provided. Coupled with transparent pricing, this reinforces their customer-centric approach.
Excellent Communication: “Very clear communication” is a common desire in any service transaction. Being kept informed can alleviate stress and build trust.

These recurring themes suggest that Cullens Cleaning consistently delivers on key customer expectations: reliability, quality, and professionalism.

Getting in Touch: Contacting Cullens Cleaning

Accessibility and responsiveness are key components of customer service.

Cullenscleaning.co.uk provides clear channels for communication.

Email and Contact Form

They offer two primary digital methods for contact, catering to different preferences.

Email: “For the quickest reply, please send us an email to [email protected].” This direct email address implies a dedicated team for managing inquiries, promising efficiency.
Contact Form: The presence of a contact form on the website is standard practice and convenient for users who prefer to submit their query directly through the site without opening their email client.

While phone numbers aren’t prominently displayed on the homepage, the emphasis on email for “quickest reply” suggests their preferred communication channel.

For a service-based business, prompt and clear communication is vital for booking, managing expectations, and resolving any issues.

Final Thoughts on Cullenscleaning.co.uk

Based on a thorough review of their website, Cullenscleaning.co.uk presents itself as a highly professional, customer-focused, and environmentally conscious cleaning company.

Their emphasis on transparent pricing, comprehensive service offerings, and extensive third-party accreditations builds a strong case for their reliability.

The consistently positive reviews across multiple independent platforms underscore their commitment to quality service delivery.

If you’re in London or Surrey and looking for a vetted, insured, and highly-rated cleaning service that also cares about its environmental impact, Cullenscleaning.co.uk appears to be a solid contender worth considering. Stromma.dk Reviews

They’ve done the heavy lifting of building a trustworthy online presence, which makes the decision-making process much smoother for you.

Frequently Asked Questions

What services does Cullenscleaning.co.uk offer?

Cullenscleaning.co.uk offers a wide range of cleaning services, including carpet cleaning, end of tenancy cleaning, deep cleaning, oven cleaning, domestic cleaning, move in/move out cleaning, and after builders cleaning.

Is Cullenscleaning.co.uk a family-run business?

Yes, Cullenscleaning.co.uk is described as a family-run specialist carpet and deep cleaning company.

How long has Cullenscleaning.co.uk been in business?

Cullenscleaning.co.uk has been making homes and offices sparkle across London and Surrey since 2010.

Does Cullenscleaning.co.uk offer free online quotes?

Yes, they offer free instant online quotes with transparent pricing and no hidden fees.

What is the typical payment structure for Cullenscleaning.co.uk?

Customers typically secure their booking with a 50% deposit and pay the remaining balance upon completion of the service.

Is Cullenscleaning.co.uk environmentally friendly?

Yes, they are an eco-friendly business.

They partner with Ecologi to plant thousands of trees and offset hundreds of tons of carbon, aiming for every clean to be net zero carbon.

Are Cullenscleaning.co.uk staff vetted and insured?

Yes, every member of their staff is carefully selected, fully vetted DBS checked, and insured for public liability.

What is Cullenscleaning.co.uk’s rating on Checkatrade?

Cullenscleaning.co.uk has an impressive rating of 9.9 out of 10 on Checkatrade, based on over 170 independent reviews. Davidsdogdeli.co.uk Reviews

Is Cullenscleaning.co.uk approved by Surrey Trading Standards?

Yes, they are recommended, vetted, and monitored by Checkatrade and approved by Surrey Trading Standards.

What kind of products do they use for carpet cleaning?

They use professional carpet cleaning equipment and eco-friendly products made by Surrey-based Prochem, and their technicians are Prochem trained and accredited.

Does Cullenscleaning.co.uk operate in all parts of London?

No, they specifically cover parts of South West London, listing boroughs such as Bromley, Chelsea, Croydon, Ealing, Fulham, Hammersmith, Hounslow, Kensington, Kingston, Lambeth, Lewisham, Merton, Richmond, Southwark, Sutton, Wandsworth, and Westminster.

Which areas in Surrey do Cullenscleaning.co.uk cover?

They cover various boroughs and districts in Surrey, including Banstead, Elmbridge, Epsom Ewell, Guildford, Mole Valley, Reigate, Runnymede, Spelthorne, Surrey Heath, Tandridge, Waverley, and Woking.

Can I find reviews for Cullenscleaning.co.uk on platforms other than Checkatrade?

Yes, they also encourage checking their sparkling customer reviews on Google Reviews and mention having over 70 customer experiences shared on Trustpilot.

How do I contact Cullenscleaning.co.uk for a service?

For the quickest reply, you can send them an email at [email protected] or use the contact form available on their website.

Do they offer commercial cleaning services?

Yes, in addition to domestic cleaning, Cullenscleaning.co.uk also offers professional cleaning services for offices and commercial properties.

What makes their carpet cleaning service professional?

Their carpet cleaning service is performed by certified technicians using eco-friendly products and advanced equipment, ensuring carpets are revitalized and stubborn stains are eliminated.

Is there any special offer or discount available?

Based on the homepage text, they have a “10% off property cleans this May & June, use code SPARKLE10” offer.

Are their staff professionally trained?

Yes, their experienced cleaning teams undergo comprehensive training to deliver exceptional results. Webuyyourtickets.com Reviews

Their carpet cleaners are specifically trained and accredited by Prochem.

What kind of assurance do they provide for their service quality?

They are vetted, monitored, and recommended by Checkatrade, have glowing customer reviews on Google and Trustpilot, are Surrey Trading Standards Approved, and all staff are DBS checked and fully insured.

How do they handle waste generated from cleaning services?

Cullenscleaning.co.uk is an Environment Agency Registered Waste Carrier, ensuring proper and legal disposal of any waste generated during their cleaning services.

Cullenscleaning.co.uk Reviews