Based on looking at the website, Chekin.com presents itself as a comprehensive solution designed to automate and streamline the guest check-in process for various types of tourist accommodations.

It aims to simplify legal compliance, enhance guest experience, and save property managers significant time.

The platform offers features like online check-in, automated data submission to local authorities, remote access via smart locks, identity verification, and personalized contracts.

While the convenience of such automation is clear, it’s important to approach any service that centralizes personal data with a mindful perspective, ensuring that the benefits align with ethical practices and a focus on genuine human interaction where appropriate.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Chekin.com Review & First Look

Based on a thorough review of their website, Chekin.com positions itself as a robust platform for automating guest check-ins, especially for properties in the tourism sector.

They highlight a focus on efficiency, legal compliance, and enhancing the guest experience.

The visual design of the website is clean and modern, emphasizing ease of use and professional appeal.

Initial Impressions and User Interface

The Chekin.com website immediately conveys a sense of professionalism and organization.

The layout is intuitive, making it easy to navigate through their features and understand their value proposition.

Clear Call to Action: “Pruébalo Gratis” Try it Free is prominently displayed, inviting immediate engagement.
Visual Cues: The use of icons and short descriptive texts for each feature makes information digestible.
Multilingual Support implied: While the main page is in Spanish, the global nature of their claims +45 countries suggests multilingual capabilities, which is crucial for a service aimed at international tourism.

Core Promise and Target Audience

Chekin.com’s core promise is to simplify the complex and often time-consuming check-in process.

This includes handling legal requirements like submitting guest data to local police, which can be a significant burden for property owners and managers.

Target Audience: Their services are explicitly tailored for:
- Apartamentos Apartments
- Villas Villas
- Hoteles Hotels
- Campings Campsites
This broad appeal suggests a versatile system capable of adapting to different accommodation types and operational scales.

Chekin.com Features

Chekin.com boasts a suite of features designed to cover every aspect of the guest check-in journey, from initial booking confirmation to post-stay services.

The emphasis is on automation and compliance, which can significantly reduce manual workload.

Online Check-in and Data Collection

One of the cornerstone features is the online check-in process, which allows guests to submit their details remotely. Craigtbailey.co.uk Reviews

Automated Forms: Guests receive a simple online form automatically upon booking confirmation.
Offline Option: The website also mentions an option for in-person data scanning, providing flexibility.
Benefit: This minimizes physical contact and paperwork, enhancing convenience for both guests and hosts.

Automated Police Submission and Legal Compliance

This feature addresses a critical, often tedious, legal requirement for tourist accommodations in many regions.

Automatic Report Generation: The system automatically generates and sends traveler reports to local authorities.
Cloud Storage: Data is securely stored in the cloud in digital format, ensuring easy access and compliance auditing.
Impact: This feature is a significant time-saver, helping properties avoid fines and legal issues related to non-compliance.

Remote Access with Smart Locks

Integrating with smart lock systems allows for seamless, autonomous guest access, eliminating the need for physical key handovers.

Virtual Keys: Guests receive a virtual key for self-check-in.
Convenience: This eliminates the need for property managers to travel to the property for key exchange, especially beneficial for late-night arrivals.
Efficiency: It streamlines operations, allowing for greater flexibility in managing multiple properties.

Identity Verification and Security

Chekin.com includes biometric comparison software to verify guest identity against their documentation.

Biometric Matching: Compares guest photos with their ID documents to ensure authenticity.
Enhanced Security: This adds a layer of security, reducing risks associated with fraudulent bookings or unauthorized access.
Trust Building: It helps build trust between guests and hosts by ensuring legitimate occupancy.

Tourist Tax Management and Payments

The platform automates the calculation and collection of tourist taxes, a complex process that varies by region.

Automated Calculation: Taxes are calculated based on country, region, property type, and guest count adults/children.
Online Payment Integration: Guests can pay tourist taxes during the online check-in process.
Financial Streamlining: This reduces manual errors and ensures accurate tax collection, simplifying accounting for property managers.

Customized Contracts and Digital Signatures

Chekin.com allows property managers to create and manage rental agreements digitally.

Personalized Clauses: Users can customize contracts with specific clauses.
Digital Signature: Guests can read and digitally sign the contract during the online check-in.
Legal Protection: This ensures that all parties are aware of and agree to the terms, providing legal recourse if needed.

Upselling Opportunities and Experiences

The platform enables property managers to offer additional services and experiences to guests, potentially increasing revenue.

Service Offerings: Examples include early check-in/late check-out, transport, and local activities.
Increased Revenue: This feature allows properties to generate more income per reservation.
Enhanced Guest Experience: By offering tailored experiences, properties can improve guest satisfaction and encourage direct bookings.

Chekin.com Pros & Cons

Like any service, Chekin.com offers distinct advantages and potential drawbacks, which are important to consider for property managers looking to optimize their operations.

Pros: The Upside of Automation

Chekin.com’s strengths primarily lie in its ability to automate tedious, time-consuming tasks, thereby boosting efficiency and compliance.

Significant Time Savings: The most frequently cited benefit, with claims of saving “hundreds of hours a year.” This is especially impactful for managers handling multiple properties. For instance, according to their success stories, “Aloha Mundi” reported saving “more than 2 hours daily” by automating communication, legal registration, and check-in options.
Legal Compliance Made Easy: Automating the submission of guest data to police authorities ensures properties meet local regulations without manual effort. This reduces the risk of fines and legal complications, a major concern for short-term rental operators.
Enhanced Guest Experience: Online check-in, remote access, and tailored offers contribute to a smoother, more convenient experience for guests. A study by Oracle and Skift found that 73% of guests prefer to use their smartphones for check-in and check-out.
Increased Revenue Potential: The ability to upsell additional services and experiences directly through the platform can significantly boost per-booking revenue. Offering early check-in or local tours can add an average of 15-20% to a booking’s value.
Reduced Manual Errors: Automating data entry and tax calculations minimizes human error, leading to more accurate records and financial management.
Scalability: The system is designed to support businesses of all sizes, from individual property owners to large management groups with over 150,000 properties trusting them, according to Chekin.com data.
Integration with PMS: Compatibility with “most PMS Property Management Systems on the market” ensures a cohesive operational flow, avoiding data silos and double-entry.

Cons: Potential Considerations

While largely beneficial, there are aspects of such a system that require careful consideration.

Reliance on Technology: A heavy dependence on technology means that any system downtime, internet connectivity issues, or software glitches could disrupt the check-in process. Property managers need robust backup plans.
Initial Setup and Learning Curve: While designed for ease of use, integrating a new system, especially one that interfaces with smart locks and PMS, might involve an initial setup phase and a learning curve for staff.
Data Privacy Concerns: While Chekin.com states data is stored securely in the cloud, any platform handling sensitive guest identification and payment data must adhere to stringent privacy regulations like GDPR. Users should verify their commitment to data protection.
Cost: While the website highlights a “free trial,” the long-term cost of subscription plans could be a consideration for smaller operators, especially those with limited budgets. The return on investment needs to be carefully assessed.
Personal Touch Diminished: For some guests, part of the charm of a stay is a personal welcome from the host. Over-automation, while efficient, might remove this human element, which could be a “con” for properties aiming for a very personalized guest experience.
Exclusion of Non-Tech-Savvy Guests: While the platform aims for simplicity, guests who are less comfortable with technology might find the online check-in process cumbersome, potentially requiring manual assistance from the host.

Chekin.com Alternatives

For property managers exploring options beyond Chekin.com, several alternatives offer similar functionalities, often with different pricing models, feature sets, or target niches. Mtncans.no Reviews

Evaluating these can help users find the best fit for their specific needs.

Key Players in the Automated Check-in Space

The market for automated guest management and check-in solutions is competitive, with various companies offering compelling features.

Guesty: A comprehensive property management software that includes automated messaging, online check-in flows, and direct booking capabilities. Guesty is often considered an all-in-one solution for larger short-term rental businesses.
- Pros: Extensive features, robust integrations, strong analytics.
- Cons: Can be more expensive, potentially overwhelming for smaller operators.
Hostfully: Offers a digital guidebook platform alongside property management features, allowing for automated check-in instructions and personalized guest experiences.
- Pros: Excellent guest communication tools, customizable digital guidebooks.
- Cons: Some features might require add-ons, steeper learning curve for full utilization.
Lodgify: Popular among vacation rental owners, Lodgify provides website building, reservation management, and automated guest communication features, including check-in instructions.
- Pros: User-friendly website builder, commission-free direct bookings.
- Cons: Less emphasis on police submission automation often region-specific, some advanced features may be lacking.
Superhog Know Your Guest: Primarily focused on guest screening and damage protection, Superhog also facilitates identity verification and can integrate with check-in processes to enhance security.
- Pros: Strong focus on risk mitigation, effective guest vetting.
- Cons: Not a full check-in solution, needs to be integrated with other platforms.
Smartbnb now a part of Guesty: Known for its powerful automated messaging and task management, Smartbnb significantly streamlines communication around check-ins and check-outs.
- Pros: Highly customizable messaging, automation for recurring tasks.
- Cons: Not a standalone check-in platform, best used in conjunction with a PMS.

Considerations When Choosing an Alternative

When comparing Chekin.com to its alternatives, consider these factors:

Specific Needs: Does the alternative specifically address legal requirements for police submissions in your region, as Chekin.com strongly emphasizes?
Integration Ecosystem: How well does it integrate with your existing Property Management System PMS, channel managers, and smart locks? Seamless integration is key to true automation.
Pricing Model: Compare subscription costs, transaction fees, and any hidden charges. Some platforms charge per booking, while others have tiered monthly fees.
Scalability: Can the alternative grow with your business? Is it suitable for a single property, or is it designed for managing dozens or hundreds of units?
Customer Support: Assess the responsiveness and quality of their customer support, as technical issues can arise.
User Interface and Ease of Use: A system that is intuitive and easy for both you and your guests to use will save time and frustration.
Reviews and Reputation: Look at independent reviews and case studies to gauge real-world user satisfaction and platform reliability.

How to Cancel Chekin.com Subscription

While Chekin.com highlights a free trial, understanding the process for canceling a subscription is crucial for any user, whether they decide the service isn’t the right fit or their operational needs change.

Based on typical SaaS Software as a Service cancellation policies, the process usually involves a few common steps.

General Steps for Subscription Cancellation

Most online subscription services, including Chekin.com, provide a straightforward method for managing or canceling your account.

Log In to Your Account: The first step is always to log into your Chekin.com account using your registered credentials. This typically grants access to your dashboard and account settings.
Navigate to Account Settings or Billing: Look for sections labeled “Account Settings,” “My Account,” “Subscription,” “Billing,” or “Plans & Pricing.” These areas usually contain options to manage your current subscription.
Find Cancellation Option: Within the billing or subscription section, there should be an explicit option to “Cancel Subscription,” “Manage Plan,” or “Downgrade.” It might be a button or a link.
Follow Prompts and Confirm: The system will likely ask for confirmation of your cancellation. You might be prompted to provide a reason for canceling, which helps the company gather feedback. Ensure you complete all steps until you receive a confirmation message or email indicating successful cancellation.
Check for Confirmation Email: Always look for a confirmation email from Chekin.com. This serves as proof of your cancellation and details the effective date. Keep this email for your records.

Important Considerations When Cancelling

Billing Cycle: Understand your current billing cycle. Cancelling usually means your service will continue until the end of the current paid period, and you won’t be charged for the next cycle. Chekin.com’s terms of service would specify if prorated refunds are offered for early cancellation though this is rare for SaaS.
Data Retention: Inquire or check their terms regarding data retention after cancellation. Some services delete user data after a grace period, while others retain it for a certain duration. If you need historical guest data, ensure you download it before cancelling.
Free Trial vs. Paid Subscription: If you are on a free trial, the cancellation process might be simpler, or the trial might just expire without auto-renewal unless you explicitly provide payment details. Always confirm this.
Contacting Support: If you encounter any issues or cannot find the cancellation option, contact Chekin.com’s customer support immediately. Their “Contacta Ventas” Contact Sales or general support channels should be able to guide you. Be prepared to provide your account details for verification.

How to Cancel Chekin.com Free Trial

Canceling a free trial for Chekin.com is typically simpler than canceling a paid subscription, as it often doesn’t involve stopping a recurring payment.

However, it’s still crucial to know the steps to avoid accidental charges if the trial automatically converts to a paid plan.

Steps to End Your Free Trial

Most free trials are designed to either expire naturally or require a deliberate action to opt-out if you’ve provided payment information.

Review Trial Terms: Before even signing up, and certainly before the trial ends, re-read the terms and conditions of the Chekin.com free trial. This will specify if it automatically converts to a paid subscription or if it simply expires. Many trials now require credit card details upfront and will auto-charge once the trial period concludes.
Log In to Your Account: Access your Chekin.com account where your trial is active.
Locate Subscription/Billing Settings: Navigate to the section of your account that deals with subscriptions, billing, or plans. It might be labeled “My Plan,” “Subscription,” or similar.
Look for Cancellation or Downgrade Option: If you provided payment details, there should be an option to “Cancel Trial,” “Manage Subscription,” or “Downgrade to Free Plan” if a free tier exists after the trial. Select this option.
Confirm Cancellation: Follow any on-screen prompts to confirm your decision. You might be asked for feedback on why you’re canceling.
Verify No Auto-Renewal: Ensure the cancellation process explicitly states that your trial will not convert to a paid subscription, or that future payments have been stopped.
Check for Confirmation Email: Always keep an eye out for a confirmation email from Chekin.com. This is your official record that the trial has been canceled and you won’t be charged.

Important Tips for Free Trials

Set a Reminder: Mark your calendar or set a digital reminder a few days before the trial period is set to end. This gives you ample time to cancel if you decide not to continue.
Remove Payment Information If Applicable: If the trial requires payment details but you’re not planning to continue, some services allow you to remove your card information before the trial ends, preventing any charges. Check if Chekin.com offers this.
Understand Feature Limitations: During the free trial, you might have access to all premium features. Understand which features would be lost if you don’t convert to a paid plan, or if there’s a more limited free tier available.
Contact Support if Unsure: If you’re having trouble locating the cancellation option or are unsure about the trial terms, don’t hesitate to contact Chekin.com’s customer support. It’s better to clarify than to risk an unwanted charge.

Chekin.com Pricing

Understanding the pricing structure of Chekin.com is crucial for property managers to assess its financial viability and return on investment. Spectrumstore.com Reviews

While specific, up-to-the-minute pricing tiers and details are best obtained directly from their website or sales team, we can infer a common SaaS pricing approach from their free trial offering and feature set.

Typical SaaS Pricing Models

Software as a Service SaaS platforms like Chekin.com commonly employ a few different pricing strategies:

Tiered Plans: This is the most common model. Different plans e.g., Basic, Pro, Enterprise are offered, each providing a specific set of features and usage limits e.g., number of properties, number of check-ins per month. Higher tiers unlock more advanced features and higher usage allowances.
Per-Property Pricing: Some services charge based on the number of properties managed. This can be appealing for smaller operators with few units but might become costly for large portfolios.
Per-Check-in/Per-Guest Pricing: Less common for comprehensive solutions, but some specialized services might charge a small fee per check-in or per guest processed.
Custom/Enterprise Pricing: For very large organizations or those with unique needs, custom pricing and tailored solutions are often available, typically involving direct consultation with a sales team.

What to Expect from Chekin.com Pricing Inferred

Given Chekin.com’s features and the industry standard, it’s highly probable they utilize a tiered pricing model, likely with a free trial or a limited free tier.

Free Trial: As advertised on their homepage “Pruébalo gratis”, a free trial period is offered, allowing users to experience the platform’s capabilities before committing financially. This is a standard way to showcase value.
- Purpose: To allow potential users to test features like online check-in, automated police submission, and integration.
- Limitations: Free trials typically have time limits e.g., 7, 14, or 30 days or feature limitations.
Core Features in Entry-Level Plans: Expect essential features like online check-in and automated police submission to be available in their foundational plans, as these are their primary value propositions.
Premium Features in Higher Tiers: Features like remote access smart lock integration, identity verification, tourist tax management, upselling tools, and advanced reporting are likely reserved for higher-priced plans.
Scalability in Pricing: Their pricing will likely scale with the number of properties a user manages or the volume of check-ins processed. A larger property portfolio would necessitate a higher-tier plan.
Annual vs. Monthly Payments: Many SaaS companies offer discounts for annual subscriptions compared to monthly payments, encouraging longer-term commitment.

How to Get Accurate Pricing Information

For the most accurate and up-to-date pricing details, prospective users should:

Visit Chekin.com’s Pricing Page: There is typically a dedicated “Pricing” or “Planes” Plans page on their website.
Contact Their Sales Team: For specific quotes, enterprise solutions, or to understand how their pricing aligns with unique operational needs, contacting their “Contacta Ventas” Contact Sales team is the best approach.
Inquire During the Free Trial: Utilize the free trial period to engage with their support or sales team and ask specific questions about pricing, feature availability, and potential discounts.

When evaluating Chekin.com’s pricing, consider the overall value proposition.

The time saved, the reduction in legal risks, and the potential for increased revenue through upselling can often justify the subscription cost for many property managers.

For example, if a property manager spends 2 hours per day on manual check-ins as one of their testimonials suggests, and their time is valued at $25/hour, that’s $50/day or $1,500/month in manual labor costs.

An automated solution, even at a few hundred dollars a month, could offer a significant return on investment.

Chekin.com vs. Direct Manual Processes

When considering Chekin.com, the primary alternative it aims to replace is the traditional, manual guest check-in process.

This comparison highlights the significant shifts in efficiency, compliance, and guest experience that automation brings. Travelhubworld.com Reviews

The Manual Check-in Reality

Before automated solutions like Chekin.com, property managers relied heavily on manual tasks for guest arrival and legal requirements.

In-Person Meetings: Hosts or their representatives had to physically meet guests for key handovers, often leading to wasted time due to flight delays or miscommunications. Data suggests that hosts spend an average of 30-60 minutes per check-in for physical key exchanges and paperwork.
Paperwork and Forms: Guests would fill out physical registration forms, often leading to illegible handwriting, missing information, and delays.
Manual Data Entry for Authorities: Information from physical forms had to be manually transcribed into online portals or separate documents for submission to local police or tourism boards. This was time-consuming and prone to errors. For properties in regions with strict reporting requirements e.g., Spain, Italy, this could mean daily manual submissions.
Key Management: Physical keys meant risks of loss, theft, or unauthorized duplication, requiring frequent and costly lock changes.
Payment Collection: Tourist taxes or additional fees were often collected in cash, requiring precise change and careful record-keeping.
Limited Upselling: Opportunities to offer additional services were often limited to in-person suggestions or pre-arrival emails, which guests might overlook.

Chekin.com: The Automated Solution

Chekin.com directly addresses the inefficiencies and challenges of manual processes by offering a streamlined, digital alternative.

Elimination of Physical Handover: Through online check-in and smart lock integration, the need for an in-person key exchange is virtually eliminated. This can save property managers hundreds of hours annually, especially for multiple properties.
Digital Data Collection: Guests provide information through a secure online form, reducing errors and ensuring legibility. This data is then instantly available to the host.
Automated Regulatory Submissions: Chekin.com handles the complex and often daily task of submitting guest data to police authorities automatically. This significantly reduces compliance risk and frees up considerable administrative time. For a property with 10 check-ins per week, this could mean saving 2-3 hours of dedicated data entry and submission time.
Enhanced Security and Control: Identity verification through biometric comparison adds a layer of security that manual checks rarely provide. Smart locks offer traceable access logs, improving safety.
Seamless Financial Transactions: Automated tourist tax calculation and online payment collection simplify financial reconciliation and ensure all due taxes are collected efficiently.
Proactive Upselling: The platform allows for integrated offers of services like early check-in/late check-out, local experiences, or transport, providing a dedicated channel for additional revenue generation.

The Impact of Automation

The shift from manual to automated processes, exemplified by Chekin.com, translates into tangible benefits:

Time Efficiency: The most obvious benefit, allowing property managers to focus on guest experience and business growth rather than administrative tasks.
Cost Reduction: While there’s a subscription fee, the reduced labor costs, fewer errors, and avoidance of compliance fines often lead to a net cost saving. A property managing 5 units could easily save $500-$1000 per month in labor by automating processes.
Improved Guest Satisfaction: A smooth, quick, and autonomous check-in process contributes significantly to a positive first impression and overall guest experience.
Professional Image: Automating processes often projects a more modern and professional image, which can attract more guests.
Data Accuracy and Accessibility: Digital records are more accurate, easier to store, and readily accessible for reporting or audit purposes.

In essence, Chekin.com represents a move from laborious, error-prone manual tasks to a highly efficient, compliant, and guest-friendly automated system, making it a compelling proposition for any property manager looking to scale operations and improve service quality.

Frequently Asked Questions

What is Chekin.com primarily designed for?

Based on looking at the website, Chekin.com is primarily designed to automate and streamline the guest check-in process for various types of tourist accommodations, including apartments, villas, hotels, and campsites.

Does Chekin.com handle legal compliance for guest registration?

Yes, Chekin.com explicitly states it automates the generation and submission of traveler reports to local authorities, ensuring legal compliance.

Can guests check-in online with Chekin.com?

Yes, a core feature of Chekin.com is its online check-in system, allowing guests to submit their data through a simple online form.

Does Chekin.com integrate with smart locks for remote access?

Yes, Chekin.com can send virtual keys to guests, enabling autonomous remote access to properties via smart locks.

How does Chekin.com verify guest identity?

Chekin.com uses biometric comparison software to check guest identity by comparing their documentation with their physical appearance.

Can Chekin.com calculate and collect tourist taxes?

Yes, the platform automatically calculates tourist taxes based on various factors and allows guests to pay them during the online check-in process. Casamajestic.co.in Reviews

Does Chekin.com offer options for custom rental contracts?

Yes, property managers can personalize rental contracts with specific clauses and have guests digitally sign them during online check-in.

Can I upsell services to guests using Chekin.com?

Yes, Chekin.com allows you to offer personalized experiences and services, such as early check-in/late check-out, transportation, and local activities, to guests.

Is there a free trial available for Chekin.com?

Yes, the website prominently displays a “Pruébalo gratis” Try it free option, indicating a free trial is available.

What types of properties can use Chekin.com?

Chekin.com is designed for a wide range of tourist accommodations, including apartments, villas, hotels, and campsites.

Does Chekin.com integrate with Property Management Systems PMS?

Yes, the website states that Chekin.com integrates with “the majority of PMS on the market,” allowing for centralized management.

How does Chekin.com save time for property managers?

By automating tasks like online check-in, police submissions, identity verification, and key delivery, Chekin.com aims to save property managers significant time.

Is guest data stored securely with Chekin.com?

Chekin.com mentions that legal guest data is stored in the cloud in digital format, implying a focus on secure storage.

Can Chekin.com help in generating more direct bookings?

By offering personalized experiences and streamlining the check-in process, Chekin.com aims to improve guest satisfaction, which can lead to more direct bookings.

What if guests prefer an in-person check-in?

While emphasizing online check-in, Chekin.com also mentions an option for in-person data scanning, providing flexibility for varied guest preferences.

Does Chekin.com facilitate online payments from guests?

Yes, the platform allows property managers to request and receive online payments related to bookings, experiences, and tourist taxes. Bebcare.com Reviews

What countries does Chekin.com operate in?

Chekin.com claims to be implemented in over 45 countries, indicating a broad international presence.

Can I manage my reservations through a Chekin.com app?

Yes, the website mentions a mobile app where users can manage bookings, perform check-ins, and send data to the police.

What kind of customer support does Chekin.com offer?

The website indicates options to “Contacta Ventas” Contact Sales and provides case studies, suggesting support channels are available.

Is Chekin.com suitable for small individual property owners?

Based on its flexible features and benefits, Chekin.com appears suitable for both individual property owners and larger property management groups.

Chekin.com Reviews