Celsiusplumbingandheating.com Reviews

Based on looking at the website, Celsiusplumbingandheating.com appears to be a legitimate and comprehensive service provider for plumbing and heating needs in Edinburgh and The Lothians, Scotland.

The site details a wide range of services, from routine boiler servicing and repairs to emergency plumbing and new boiler installations, catering to homeowners, landlords, and property management agencies.

This review will delve into the various aspects of Celsius Plumbing and Heating, offering an insightful look at their offerings, customer service commitments, and overall operational transparency based on the information presented on their digital storefront.

The platform emphasizes convenience and reliability, promising same-day appointments, engineer tracking, and robust customer support, including a 12-month aftercare service.

They also highlight their accreditations, such as being Which? Vetted and Trusted, Gas Safe registered, and Scottish Government and Water Safe approved.

For new boiler installations, the website provides pricing examples and various financing options, albeit with a clear disclosure about interest rates on longer-term plans, which is an important consideration.

Overall, Celsius Plumbing and Heating aims to position itself as a trustworthy and efficient solution for local plumbing and heating concerns.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Celsiusplumbingandheating.com Review & First Look

Upon initial review, Celsiusplumbingandheating.com presents a professional and user-friendly interface that clearly communicates its core services.

The website prioritizes ease of navigation, allowing potential customers to quickly find information regarding boiler repairs, new installations, general plumbing, and emergency services.

The design is clean, with clear calls to action for booking repairs or obtaining quotes.

Service Scope and Coverage

The website explicitly states its service area, focusing on Edinburgh and The Lothians. This localized approach suggests a commitment to providing timely and efficient service within their geographical reach. They serve a diverse clientele including:

• Homeowners: For everyday plumbing issues and heating system maintenance.
• Landlords: Offering specialized services like Gas Safety Certificates CP12 and Legionella Risk Assessments.
• Property Management Letting Agencies: Streamlining maintenance for their portfolios.
• Airbnb Short Term Holiday Let Hosts: Addressing quick fixes and ensuring guest comfort.

Initial Impressions of Transparency

The site makes an effort to be transparent about its processes and pricing, at least for some services. For instance, new boiler installation prices are listed with a clear note about VAT inclusion and the necessity of a survey for final pricing. This upfront approach, while not fully exhaustive, sets a reasonable expectation for potential customers. They also mention being Which? Vetted and Trusted, which is a significant endorsement in the UK market.

Celsiusplumbingandheating.com Features

Celsiusplumbingandheating.com highlights several features designed to enhance the customer experience and streamline service delivery.

These features aim to address common pain points associated with home maintenance, such as long waiting times and uncertainty about engineer arrival.

Same Day Appointments

A key feature promoted on the website is the availability of same-day appointments for plumbing and heating issues. This is a crucial benefit for customers facing urgent problems like leaks or boiler breakdowns.

• Booking Cut-off: The website states that same-day appointments are usually available if booked before 1 PM.
• Convenience: This offers significant peace of mind, especially for emergencies that require immediate attention.

Engineer Tracking System

To minimize waiting times and provide convenience, Celsius Plumbing and Heating offers an engineer tracking system. This allows customers to monitor the real-time location of their assigned engineer.

• Benefits:
  • Reduces the need for customers to wait idly at home.
  • Enables better time management for the customer.
  • Provides transparency and builds trust.
• How it Works: Customers receive email confirmation, engineer details, and a call when the engineer is en route, with the option to track their progress.

12-Month Aftercare Service

Celsius Plumbing and Heating emphasizes its commitment to long-term customer satisfaction through a 12-month aftercare service for ongoing issues. Ekrcover.com Reviews

• Purpose: This service provides reassurance that if a problem reoccurs or an issue persists after a repair or installation, the company will address it without additional charge within the specified period.
• Customer Trust: This feature signals confidence in their workmanship and a dedication to resolving customer concerns effectively.

Online Booking and Quote System

The website features an instant boiler quote tool and an online booking system, simplifying the process for customers to initiate service requests.

• Efficiency: Customers can quickly get an estimate for new boiler installations or book a repair visit for a fixed fee.
• Accessibility: This digital convenience allows customers to interact with the service outside of traditional business hours.

Celsiusplumbingandheating.com Pros & Cons

Understanding the strengths and weaknesses of any service provider is essential.

Based on the information presented on Celsiusplumbingandheating.com, we can identify several distinct advantages and a notable area of concern, particularly regarding financial practices.

Pros

Celsius Plumbing and Heating showcases several strong points that position them as a reliable service provider in their region:

• Comprehensive Service Range: They cover virtually all aspects of plumbing and heating, from minor tap repairs to major boiler installations, gas safety checks, and emergency services. This “one-stop-shop” approach is highly convenient for customers.
• Strong Local Presence & Reputation: Operating primarily in Edinburgh and The Lothians, they have established a localized service that appears well-regarded, as evidenced by their claim of being Which? Vetted and Trusted and the high number of positive reviews cited on their site e.g., 1407 reviews from “customers make us smile”.
• Customer-Centric Features: The emphasis on same-day appointments, engineer tracking, and a 12-month aftercare service demonstrates a clear focus on customer convenience, transparency, and satisfaction. These features address common frustrations customers experience with service providers.
• Qualified and Experienced Engineers: The website explicitly states that their engineers are fully qualified, experienced, Gas Safe registered, Scottish Government, and Water Safe approved. This instills confidence in the technical expertise and safety standards of their team.
• Transparent Initial Pricing for some services: For new boiler installations, they provide example pricing including VAT, and outline different servicing packages Bronze, Silver, Gold, offering some clarity on costs upfront.
• Seamless Communication: Their commitment to answering emails within two business hours and providing email confirmations and calls when engineers are on their way indicates a strong communication protocol.

Cons

While many aspects appear positive, there’s a significant area of concern related to their financing options, which involve interest-bearing credit:

• Interest-Based Financing Options: The website prominently features interest-based financing for new boiler installations, with options for 36, 60, and 120 months at 9.9% APR.
  • Financial Implications: Engaging in interest-based loans, often referred to as Riba, is considered impermissible in many ethical financial frameworks, including Islamic finance. Such arrangements involve charging or paying interest on borrowed money, which can lead to economic disparity and financial burden.
  • Alternative Recommendations: Instead of relying on interest-bearing credit, customers are strongly encouraged to consider alternatives that promote financial prudence and ethical dealings. This includes:
    • Saving Up: Prioritizing saving the full amount needed before making a significant purchase like a new boiler. This avoids debt and interest payments altogether.
    • Halal Financing Options: Exploring specific ethical financial institutions that offer non-interest-based financing e.g., Murabaha, Musharaka if immediate payment is not feasible. While not commonly available for smaller services, it’s a valuable principle to seek out.
    • Budgeting: Implementing a strict budget to set aside funds monthly for anticipated home maintenance and upgrades.
    • Emergency Fund: Maintaining a dedicated emergency fund to cover unexpected repairs without resorting to credit.

Celsiusplumbingandheating.com Alternatives

When considering plumbing and heating services, especially in Edinburgh and The Lothians, it’s prudent to explore alternatives that align with personal preferences, ethical considerations, and budget.

While Celsius Plumbing and Heating offers a comprehensive service, other reputable local providers exist.

When evaluating alternatives, prioritize those that offer clear, upfront pricing, strong customer testimonials, and ideally, flexible payment options that do not involve interest.

Local Competitors in Edinburgh

Several established plumbing and heating companies operate in the Edinburgh area, each with its own strengths. Some well-known names to research include:

• Boiler Breakdowns: Often specializing in emergency repairs and boiler replacements, they may offer competitive rates for specific services.
• Edinburgh Heating & Plumbing: A general service provider that might have a similar range of offerings, it’s worth comparing their customer service ethos and pricing structures.
• Various Independent Plumbers: For smaller jobs or specialized repairs, local independent plumbers can sometimes offer personalized service and potentially more flexible scheduling. It’s crucial to verify their Gas Safe registration and insurance.

Key Factors to Evaluate in Alternatives

When comparing Celsius Plumbing and Heating with other providers, consider the following criteria: Greenwoodpublishinggroupinc.com Reviews

• Accreditations and Certifications: Ensure any alternative is Gas Safe registered mandatory for gas work, and ideally, carries other relevant certifications like WaterSafe.
• Customer Reviews and Testimonials: Look beyond the company’s website to independent review platforms e.g., Google Reviews, Trustpilot to get an unbiased perspective on customer satisfaction. Pay attention to feedback on professionalism, timeliness, and problem resolution.
• Pricing Transparency: Request detailed quotes that break down labor, parts, and any call-out fees. Be wary of hidden charges.
• Emergency Service Availability: If emergency services are a priority, confirm their availability and response times for out-of-hours situations.
• Service Guarantees and Warranties: Understand what guarantees or aftercare services they offer on their work and parts. A warranty provides peace of mind.
• Ethical Payment Options: Actively seek out providers who facilitate direct payments, offer cash discounts, or can recommend non-interest-based payment plans if available, to align with ethical financial principles. This often means saving up the capital beforehand.

Celsiusplumbingandheating.com Pricing

Celsiusplumbingandheating.com provides transparent pricing for several key services, particularly boiler installations and routine servicing.

This upfront approach helps customers understand potential costs, though final quotes often require a survey.

It’s important to differentiate between immediate payment options and financing schemes which come with interest.

Boiler Installation Costs

For new boiler installations, the website offers example pricing for specific models, including VAT and installation.

• Worcester 1000 30kw combi boiler: Priced at £2100 inc VAT, fully fitted. This price is subject to a survey, indicating that the final cost may vary based on specific property requirements.
• Budget Range Boilers: The site mentions offering boilers for “any budget,” suggesting a range of options beyond the prominently displayed models.

Boiler Servicing Packages

Routine boiler servicing is crucial for maintenance, safety, and warranty validity. Celsius offers tiered servicing packages:

• Starting Price: Boiler servicing starts from just £90.
• Packages: They offer Bronze, Silver, and Gold Boiler Servicing packages, implying different levels of checks and maintenance included in each tier. Details of what each package entails would typically be found by inquiring further or on specific service pages.

Repair Visit Pricing

For general plumbing and heating repairs, a fixed fee for a repair visit is stated:

• Repair Visit Fee: A repair visit costs £110.
• First Visit Fix Rate: The website claims 90% of issues are fixed on the first visit, which is a strong indicator of efficiency and expertise.

Emphasis on Upfront Costs

The website promotes a transparent approach to immediate costs, which is beneficial for customers.

However, the presence of interest-based financing options requires careful consideration, as previously discussed.

Customers seeking to avoid interest should plan to pay for these services upfront or save diligently.

Understanding Customer Service at Celsius Plumbing and Heating

Customer service is a cornerstone of any successful service business, and Celsius Plumbing and Heating places significant emphasis on this aspect, according to their website. Dividebuy.co.uk Reviews

They outline several initiatives and commitments aimed at ensuring a positive experience for their clients in Edinburgh and The Lothians.

Commitment to Customer Satisfaction

The website explicitly states, “BIG ON CUSTOMER SERVICE,” and even mentions having written it on their office wall. This indicates a declared organizational value. Their goal is to achieve happy customers and establish long-lasting relationships.

• Going the Extra Mile: They pride themselves on “going the extra mile and delivering an excellent service.” While subjective, this suggests a proactive approach to addressing customer needs and concerns.

Communication Protocols

Effective communication is crucial for customer satisfaction, especially when dealing with home emergencies or planned maintenance.

Celsius Plumbing and Heating highlights several communication channels:

• Phone and Email: They are “only ever a phone call away,” and all emails are promised to be answered within two business hours. This commitment to timely responses is a key indicator of their operational efficiency.
• Booking Confirmations: When a booking is made, customers receive:
  • Email Confirmation: Providing details of the appointment.
  • Engineer Details: Knowing who to expect adds a layer of professionalism and security.
  • Call When On The Way: This proactive notification helps customers prepare for the engineer’s arrival.

Engineer Professionalism and Conduct

The website emphasizes the quality and conduct of their engineers as part of their customer service promise.

• Experienced Engineers: All engineers are described as highly experienced and Gas Safe registered, as well as Scottish Government and Water Safe approved. This underscores their technical competence and adherence to industry standards.
• Respect for Time: The engineer tracking system and timely arrivals are designed to minimize inconvenience for customers, showing respect for their time.

Aftercare and Issue Resolution

Their 12-month aftercare service reinforces their commitment to long-term customer satisfaction and problem resolution.

• Reassurance: This service provides peace of mind that if an issue persists or recurs within a year, they will send someone back “ASAP” to get it fixed. This policy is crucial for building trust and demonstrating accountability for their work.

Ethical Financial Considerations in Plumbing and Heating Services

While Celsius Plumbing and Heating provides essential services, the availability of interest-based financing options on their website requires a deeper look from an ethical financial perspective.

It is imperative for individuals to understand the implications of such financial arrangements and prioritize options that align with sound financial principles.

Understanding Riba Interest

In many ethical and religious frameworks, particularly Islamic finance, the concept of Riba interest is strictly prohibited. Riba refers to any excess or increase received on a loan or debt, and it is viewed as exploitative and unjust. The prohibition on Riba aims to prevent wealth concentration, promote equitable distribution, and encourage real economic activity over speculative financial gains.

• Forms of Riba: This includes interest on savings accounts, conventional loans personal, mortgages, car loans, credit card interest, and certainly, the interest charged on installment plans as seen on Celsius Plumbing and Heating’s website e.g., 9.9% APR.
• Societal Impact: Interest-based systems can lead to increased debt burdens, economic instability, and inequality, as those with less capital are often trapped in cycles of debt.

Why Avoid Interest-Based Financing for Home Services

For home services like boiler installations, opting for interest-based financing, even for seemingly small amounts, can have long-term negative consequences: Nilsdigital.com Reviews

• Increased Overall Cost: The 9.9% APR over extended periods e.g., 120 months significantly inflates the total amount paid for the boiler. For example, a £1,890.00 credit amount could result in a total payable of £2,984.40 with £1,094.40 in interest. This is a substantial additional cost for a necessary appliance.
• Financial Burden: Committing to long-term payments, especially with interest, can create unnecessary financial strain and reduce disposable income for other essential needs or savings.
• Ethical Concerns: Beyond the financial burden, engaging with interest-based transactions goes against the principles of ethical financial management that prioritize fairness, justice, and avoiding exploitative practices.

Recommended Alternatives for Funding Home Services

Instead of resorting to interest-bearing credit, individuals are strongly encouraged to adopt financially sound and ethically aligned strategies for funding home improvements and unexpected repairs:

• Build an Emergency Fund: This is paramount. A dedicated emergency fund e.g., 3-6 months of living expenses can cover unexpected expenses like boiler breakdowns or plumbing emergencies without needing to borrow.
• Save for Large Purchases: For planned improvements like a new boiler, actively save the required amount over time. This allows for an outright purchase, avoiding all interest charges and debt.
• Budgeting and Financial Planning: Implement a detailed budget to track income and expenses. Allocate a portion of your income specifically for home maintenance and future upgrades. This proactive approach prevents reliance on credit.
• Cash Flow Management: Prioritize immediate cash payments whenever possible. Many businesses, including some service providers, may offer discounts for cash payments, which can lead to direct savings.
• Community Support where applicable: In some communities, there are cooperative or interest-free loan programs designed to help individuals with essential needs, which can be explored as a last resort if saving is not immediately feasible.

By consciously avoiding interest-based financing and focusing on saving, budgeting, and building an emergency fund, individuals can achieve greater financial security, maintain peace of mind, and ensure their financial dealings remain aligned with ethical principles.

Latest News and Resources from Celsiusplumbingandheating.com

Beyond their service offerings, Celsiusplumbingandheating.com also includes a “Latest News, Hints and Tips and Product Reviews” section.

This blog-style area serves as a valuable resource for customers, offering insights into their operations, industry trends, and helpful advice.

Company Updates and Community Involvement

The news section provides a glimpse into the company’s activities and community engagement:

• Charity Initiatives: An article titled “Celsius play their part as charity football match raises funds for Sick Kids” highlights their involvement in local charitable efforts, showcasing a commitment beyond just business operations.
• Operational Insights: “Stepping back in time on our plumbing tour” could offer behind-the-scenes views of their training or historical context relevant to their trade.

Plumbing and Heating Advice

This section also serves as an informational hub, providing practical advice and addressing common queries related to plumbing and heating:

• Technical Comparisons: “MagnaCleanse vs Power Flush” is a useful article for homeowners trying to understand different heating system maintenance options.
• Local Specifics: “Is Edinburgh tap water safe to drink?” directly addresses a relevant local concern, offering valuable information to their target audience.
• Product Reviews and Features: “Customers confirm Water2 filter makes Edinburgh tap water better” and “Keston Boilers feature new boiler installed by Celsius Plumbing” serve as endorsements and provide insights into products they work with. This can guide customers in making informed decisions about installations.

Value to Customers

The blog section adds significant value by:

• Establishing Authority: Demonstrating expertise in the field through informative articles.
• Building Trust: Showcasing community involvement and transparent communication.
• Educating Consumers: Providing practical tips and answering common questions, empowering customers to understand their heating and plumbing systems better.

This commitment to providing valuable content reinforces their image as a knowledgeable and customer-focused service provider.

Frequently Asked Questions

What services does Celsius Plumbing and Heating offer?

Celsius Plumbing and Heating offers a comprehensive range of services including general plumbing repairs, emergency plumbing, boiler servicing, boiler repairs, new boiler installations, toilet repairs, tap repairs and installations, hot water tank repairs and replacements, shower repairs, radiator repairs and installations, power flushing, gas fire repairs and servicing, Landlord Gas Safety Certificates CP12, Legionella Risk Assessments, PAT testing, and Water2 Filter installations.

Where does Celsius Plumbing and Heating operate?

Celsius Plumbing and Heating primarily operates in Edinburgh and The Lothians, Scotland. Capytal.com Reviews

Does Celsius Plumbing and Heating offer same-day appointments?

Yes, Celsius Plumbing and Heating offers same-day appointments, typically if booked before 1 PM.

Can I track my engineer when they are on their way?

Yes, Celsius Plumbing and Heating provides an engineer tracking system, allowing you to monitor the real-time location of your assigned engineer to your door.

What kind of aftercare service does Celsius Plumbing and Heating provide?

Celsius Plumbing and Heating offers a 12-month aftercare service on any ongoing issues, committing to send someone back to fix problems quickly if they recur within that period.

Are Celsius Plumbing and Heating engineers qualified?

Yes, all Celsius Plumbing and Heating engineers are stated to be fully qualified, highly experienced, Gas Safe registered, Scottish Government, and Water Safe approved.

They are also trained and approved installers of Ideal and Viessmann boilers.

How much does a new boiler installation cost with Celsius Plumbing and Heating?

New boiler installation costs vary, but an example provided on their website for a Worcester 1000 30kw combi boiler is £2100 inc VAT, fully fitted. All prices are subject to a survey.

Are there financing options available for new boiler installations?

Yes, Celsius Plumbing and Heating offers flexible monthly payment options for new boilers, including 0% APR over 24 months with a minimum 10% deposit, and interest-bearing options 9.9% APR over 36, 60, or 120 months.

It is recommended to avoid interest-based financing due to ethical and financial implications, opting instead for saving up or ethical alternatives.

How much does a boiler service cost from Celsius Plumbing and Heating?

Boiler servicing from Celsius Plumbing and Heating starts from just £90, with Bronze, Silver, and Gold servicing packages available.

What is the cost for a repair visit?

A repair visit from Celsius Plumbing and Heating costs £110, with a claim that 90% of issues are fixed on the first visit. Miniinthebox.com Reviews

What is a Landlord Gas Safety Certificate CP12?

A Landlord Gas Safety Certificate CP12 is a legal requirement for landlords in the UK, certifying that all gas appliances and flues in a rented property have been checked and are safe for use.

Celsius Plumbing and Heating provides this service.

What is a Legionella Risk Assessment?

A Legionella Risk Assessment LRA is a survey to identify and assess the risk of Legionella bacteria in water systems within properties, especially rental properties, to ensure tenant safety.

Celsius Plumbing and Heating offers this service for landlords.

Does Celsius Plumbing and Heating service gas fires?

Yes, Celsius Plumbing and Heating provides gas fire repairs and servicing.

Can Celsius Plumbing and Heating help with dripping taps or shower repairs?

Yes, they offer tap repairs and installation services for issues like dripping taps, and shower repairs, leak fixes, new shower heads, or full shower replacements.

What is a central heating power flush?

A central heating power flush is a cleaning process that removes sludge, rust, and debris from your central heating system to improve efficiency and warmth, which Celsius Plumbing and Heating provides.

Are customer reviews available for Celsius Plumbing and Heating?

Yes, the website mentions “1407 reviews” and states that “customers make us smile,” implying a strong base of positive feedback, and they are also a Which? Vetted and Trusted Plumber.

How does Celsius Plumbing and Heating ensure seamless communication?

They promise to answer emails within two business hours, send email confirmations for bookings, provide details of your engineer, and call you when the engineer is on the way, along with the tracking feature.

Can I book an instant boiler quote online?

Yes, Celsius Plumbing and Heating has an “Instant Boiler Quote” tool on their website for new boiler installations. Rowlandearthing.co.uk Reviews

Do they offer services for property management agencies or Airbnb hosts?

Yes, Celsius Plumbing and Heating works with property management letting agencies and Airbnb short-term holiday let hosts for their plumbing and heating needs.

What if I need a boiler service reminder?

Celsius Plumbing and Heating offers an automatic booking system to ensure you never miss your annual boiler service, providing reminders and simplifying the rebooking process.