CandyIcons Refund Policy Explained

Understanding a product’s refund policy is super important, especially for digital goods where things can sometimes be a bit different. With CandyIcons, their refund policy is pretty clear-cut, largely due to the nature of the service they provide.

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No Refunds for Used License Keys (Generally)

Here’s the main point to grasp: if you’ve purchased a license key (which gives you credits) and have started using it to generate icons, you generally cannot get a refund. The reason for this is quite practical for digital images. Once the original icon materials are sent to you (meaning you’ve used your credits to generate them), CandyIcons can’t verify whether you’ve downloaded or used the images elsewhere. This policy helps protect the uniqueness of the icons that other customers have paid for. It makes sense because if everyone could get a refund after downloading unique AI-generated content, it could devalue the service for others.

Exceptions: Unused License Keys

There’s a significant exception: if you purchase a license key for creating your own app icons and you have not used it yet, you can typically receive a refund within 7 days of your purchase. In this scenario, since no icons have been generated or accessed, there’s no issue with the “uniqueness” factor. To get this type of refund, you’d need to directly contact CandyIcons to make the request.

AppSumo’s Money-Back Guarantee

It’s worth noting that if you buy CandyIcons through a platform like AppSumo (where many lifetime deals are offered), you’ll often be covered by AppSumo’s own money-back guarantee. For CandyIcons, this is typically a 60-day money-back guarantee. This provides an additional layer of safety net, allowing you to try out the product for a longer period and potentially get a refund through AppSumo if it doesn’t meet your needs, regardless of whether you’ve used some credits. It’s always a good idea to check the specific terms of the guarantee on the platform you’re purchasing from.

What if Generated Icons are Unsatisfactory?

Even if you can’t get a full refund for used credits, CandyIcons does offer a form of customer satisfaction guarantee for generated icons. If the icons you generate don’t meet your expectations, you can reach out to them. They will manually review the results, work to improve the icon quality, and often top up your license key with an additional 30% of the credits you purchased. This isn’t a refund, but it’s their way of trying to make sure you get value for your money and are satisfied with the output.

So, the key takeaway is to be mindful when you start generating icons. If you’re unsure, perhaps try a smaller credit pack first, or rely on the AppSumo money-back guarantee if available, before committing fully. CandyIcons Dashboard Overview

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