While Blastable receives a lot of praise, especially for its core deliverability, like any software, it has its share of complaints and common issues that users have reported. Understanding these can help set realistic expectations.
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Here are some of the recurring complaints and issues:
- Email Deliverability Concerns (Initial Tests): Ironically, for a platform focused on deliverability, a few users reported that Blastable’s own transactional emails (like account confirmations) or their initial test emails landed in spam folders. While the Blastable team often explains these are typically due to user’s domain setup or warm-up issues, it can be frustrating for new users.
- List Import Limitations: This is a notable point of friction for some. New accounts might face limits on the size of lists they can import initially (e.g., under 1,000 contacts), and there might be a delay before you can start sending to newly imported contacts. This can be a significant hurdle if you’re trying to migrate a very large, established list quickly. Some users have found the daily import limit of 1,000 emails “unreasonable.”
- Customer Support Inconsistencies: While many users praise the 24/7 live chat, some have reported feeling that support responses were delayed, unhelpful, or that their questions were misinterpreted. This can be particularly frustrating when trying to troubleshoot technical issues.
- Basic Email Editor and Form Builder: The drag-and-drop editor is easy to use, but some users find the design options for emails and signup forms to be quite limited. If you’re looking for highly customized, aesthetically complex designs, you might find it lacking.
- Branding in Outgoing Emails: A minor complaint for some is the presence of Blastable branding in outgoing emails, which they might prefer to remove for a more professional or seamless brand experience.
- Not for Cold Emailing: This isn’t necessarily a “complaint” but a misunderstanding by some users. Blastable is designed for legitimate, opted-in email marketing and actively protects its IP reputation. Using it for cold email campaigns is likely to lead to deliverability issues and is not its intended use.
- Lack of Pre-Made Email Templates: While you can create and save your own templates, some users have noted that Blastable doesn’t offer a wide range of pre-designed email templates, meaning you have to start from scratch or build your own library.
It’s important to remember that many of these complaints are balanced by numerous positive reviews, especially regarding the platform’s core deliverability and value. Blastable Customer Support Review
Read more about Blastable Review:
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