Bit Assist Features

Bit Assist is loaded with features designed to make customer communication on your website as smooth as possible. It goes beyond just a simple chat button, offering a comprehensive suite of tools.

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Multi-Channel Communication

This is the heart of Bit Assist. You can connect with your visitors using a huge variety of messaging apps and platforms.

• Popular Messaging Apps: Think WhatsApp, Facebook Messenger, Telegram, Line, Viber, Skype, and WeChat.
• Social Media Integration: It covers platforms like LinkedIn, Twitter, Instagram, YouTube, TikTok, and Snapchat.
• Other Channels: You can also include SMS, direct call buttons, Google Maps, Calendly, and Pinterest.
• Integration with Live Chat Platforms: While Bit Assist isn’t a dedicated live chat itself, it lets you integrate with popular live chat services like Tidio, Tawk.to, Crisp, and Intercom, so you can offer real-time support if you already use those.

Customizable Widget

You have a lot of control over how the Bit Assist widget looks and behaves on your site.

• Branding: Match the widget to your brand by setting your own images, logo, colors, and even GIFs.
• Position and Size: You can choose where the widget appears (top left, top right, bottom left, bottom right) and adjust its size.
• Widget Behavior: Decide if the widget should open by default when a visitor lands on your page or if they need to click it to open. You can also set it to appear after a few seconds or once a user scrolls a certain percentage down the page.
• Call to Action: Display a custom message next to the widget to grab visitors’ attention.
• Custom CSS: For those who like to get technical, you can even add your own custom CSS to fine-tune the design.

Information & Lead Generation Tools

Bit Assist isn’t just for chatting. it helps you provide information and capture leads.

• FAQ Section: Answer common questions directly within the widget, reducing the need for direct contact.
• Knowledge Base: Provide a searchable knowledge base so visitors can find answers to their questions about your products or services.
• Custom Contact Form: Gather contact details and inquiries from your customers directly through a customizable form. You can choose to store this data or send it to your email.
• Feedback Widget: Collect ratings and feedback from your audience.

Advanced Functionality

For businesses with more complex needs, Bit Assist offers some powerful backend features.

• Out of Office Hours: Hide specific communication channels when you’re unavailable, ensuring customers don’t try to reach you through a channel that isn’t monitored.
• Page Filters: Control exactly which pages the chat widget appears or hides on your site.
• Webhook Integration: Connect Bit Assist with over 200 popular platforms like CRMs (Zoho CRM, HubSpot, ActiveCampaign), marketing automation tools, and more using webhooks, Zapier, Integrately, or Pabbly Connect. This is huge for automating lead capture and customer management.
• GDPR Compliance: This is a big one. Bit Assist is designed to be GDPR compliant, respecting user data privacy by not tracking or collecting personal data or using cookies without consent.
• Fast Loading Script: The script is optimized to load quickly, so it won’t slow down your website and annoy visitors.
• Multi-Language Support: It supports all languages, so you can communicate with customers globally.

These features collectively make Bit Assist a robust tool for improving customer support, generating leads, and boosting conversion rates.

CodeSmash Dashboard Overview

Read more about Bit Assist Review:
Bit Assist Review & First Look