Bit Assist Complaints & Common Issues

No software is perfect, and Bit Assist, while highly praised, does have a few minor complaints and common issues that users have pointed out. It’s important to be aware of these so you have a full picture.

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Minor Customization Glitches

One recurring piece of feedback relates to some small design and customization quirks:

• Form Field Placeholders: A user mentioned that the form field placeholders were “not dark enough” and “hard to see,” which could impact accessibility.
• Icon Upload Issues: There were reports that the icon upload feature didn’t always work as expected, sometimes cropping images even when size guidelines were followed, making them “look terrible.” These are small details, but they can be frustrating if you’re trying to achieve a very specific look for your widget.

Lack of Native Live Chat

This isn’t so much a “complaint” as it is a common misunderstanding. Bit Assist is designed as a multi-channel communication hub, not a standalone live chat solution.

• Not a Direct Competitor to Tawk.to or Tidio: While Bit Assist allows you to integrate with these live chat platforms, it doesn’t offer its own dedicated live chat functionality where you can manage conversations directly within Bit Assist itself. If your primary need is real-time, in-dashboard live chat, you’ll still need a separate service like Tawk.to or Tidio running in conjunction with Bit Assist. Some users might initially expect a full-fledged live chat from the name, leading to this clarification being important.

Basic Analytics

A couple of reviews briefly noted that the analytics provided by Bit Assist might be somewhat basic. If you require in-depth reporting on chat performance, conversion metrics tied directly to widget interactions, or detailed visitor tracking beyond what Google Analytics can offer (which Bit Assist can integrate with for pro users), you might find the native analytics limited.

WordPress-Centric Hosting

While Bit Assist can be published on non-WordPress sites, it still requires a WordPress installation for its backend management and hosting. For businesses that are entirely on other platforms and don’t want to maintain a separate WordPress site just for Bit Assist, this could be seen as a minor inconvenience.

Pricing Structure Confusion (for non-AppSumo users)

While the AppSumo lifetime deals are generally praised for their value, some users purchasing directly might find the pricing tiers for site licenses a bit restrictive compared to unlimited options offered by some competitors, especially at higher price points. What Are the Benefits of Using Bit Assist?

It’s important to note that despite these minor points, the overall feedback for Bit Assist remains very positive, with many users finding its benefits far outweigh these issues. The Bit Apps team also seems proactive in addressing feedback and continuously improving the product.

Read more about Bit Assist Review:
Bit Assist Review & First Look
Bit Assist Features
Bit Assist Pros & Cons
Bit Assist Pricing
What Are the Benefits of Using Bit Assist?
How Does Bit Assist Work?
Bit Assist Customer Support Review