Bigxperts.com Review

Based on checking the website Bigxperts.com, it appears to be a third-party service provider specializing in support for accounting software, primarily QuickBooks.

While the site presents itself with a professional facade and highlights “over 10 years of industry expertise,” a closer look reveals several aspects that raise questions regarding its legitimacy and overall ethical standing, especially for those seeking clear, transparent, and trustworthy financial support.

The lack of crucial operational details and the emphasis on a “third-party agency” status, while not inherently negative, warrants caution.

Here’s an overall review summary:

• Service Focus: Primarily QuickBooks support Desktop, Online, Enterprise, Mac, Payroll, Premier, Pro, with some mention of general accounting tasks.
• Claimed Expertise: “Over 10 years of industry expertise,” team of “certified professionals” and “Intuit Certified QuickBooks® ProAdvisors® for certain Intuit® products.”
• Transparency Issues: The site explicitly states it is a “third party agency” and “doesn’t claim itself to be the official representative of any of the logos, trademark, and brand names of Intuit QuickBooks.” This is a significant red flag for direct official support.
• Pricing Information: No clear pricing structure or service packages are readily available on the homepage. Users are encouraged to “Book A Meeting” or “Chat Now,” which could lead to opaque pricing.
• Physical Address: A physical address is provided 7801 Mission Center Ct, San Diego, CA, 92108, USA, which adds a layer of apparent legitimacy, but further verification would be needed.
• User Reviews/Testimonials: Absence of prominent user reviews or testimonials on the homepage, making it difficult to gauge real-world customer satisfaction.
• Domain Age/Registration: Not immediately verifiable on the homepage, but crucial for assessing long-term stability and trustworthiness.
• Ethical Consideration: The explicit disclaimer about not being an official representative, coupled with the lack of transparent pricing and direct user feedback, suggests a model that, while potentially legal, might not align with the highest standards of transparency and trust, especially for individuals or businesses sensitive to ethical financial dealings.

Engaging with a service that lacks transparent pricing and operates explicitly as a third party without clear official accreditation can expose businesses to unpredictable costs and potential risks in data handling.

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For critical financial operations, clarity, official endorsement, and a strong track record of transparent service are paramount.

Best Alternatives for Ethical Accounting Software & Support:

When it comes to managing your finances, whether for personal or business use, aligning with ethical, transparent, and officially recognized solutions is non-negotiable.

Here are some of the top alternatives that emphasize integrity, clarity, and widely accepted best practices in financial management:

• Intuit QuickBooks Official Support

  • Key Features: Direct support from the software developer, comprehensive knowledge base, community forums, direct contact options phone, chat, email, updates on official features, security advisories, and direct integration troubleshooting.
  • Average Price: Varies based on your QuickBooks subscription plan and the level of support required. Many basic support features are included with subscriptions, while advanced support might have specific costs.
  • Pros: Official and most reliable source for QuickBooks issues, direct access to expert developers and support staff, up-to-date information, highest level of data security and privacy.
  • Cons: May require waiting times for direct support, might not offer personalized “hand-holding” for complex business scenarios unless you’re on a premium plan.

• Xero Official Support

  • Key Features: Cloud-based accounting software with robust support channels including comprehensive online guides, dedicated support team via email, and a large user community. Known for its user-friendly interface and automation features.
  • Average Price: Xero subscriptions vary e.g., Early, Growing, Established plans from $15-$78/month, and support is typically included within these tiers.
  • Pros: Excellent cloud accessibility, strong focus on automation, great for small to medium-sized businesses, reliable and transparent support.
  • Cons: Less ideal for businesses needing deep industry-specific customization compared to some desktop solutions, primarily online support.

• Wave Accounting Official Support

  • Key Features: Free, cloud-based accounting software perfect for freelancers and very small businesses. Offers invoicing, expense tracking, and basic financial reporting. Support is primarily through a comprehensive help center and community forum.
  • Average Price: Free for core accounting features. paid add-ons for payroll and payment processing.
  • Pros: Cost-effective for startups and solo entrepreneurs, easy to use, handles basic accounting needs efficiently.
  • Cons: Limited features compared to paid solutions, direct support can be less immediate as it relies heavily on self-service and community.

• Sage 50 Accounting Official Support

  • Key Features: Combines desktop power with cloud flexibility, offering strong inventory management, job costing, and detailed financial reporting. Official support includes knowledge bases, phone support, and online resources.
  • Average Price: Subscription-based, typically starting around $59-$150+/month depending on features and number of users.
  • Pros: Robust features for small to medium businesses, strong control over data, hybrid cloud model offers flexibility.
  • Cons: Can be more complex to set up initially than purely cloud-based options, higher price point.

• FreshBooks Official Support

  • Key Features: Designed with service-based small businesses in mind, focusing on invoicing, expense tracking, time tracking, and client management. Offers excellent customer support via phone, email, and chat.
  • Average Price: Subscription plans range from Lite $19/month to Premium $55/month, with custom pricing for larger businesses.
  • Pros: Intuitive for invoicing, great for freelancers and consultants, excellent customer service.
  • Cons: Less robust for inventory management or complex payroll needs compared to full-fledged accounting software.

• Zoho Books Official Support

  • Key Features: Part of the broader Zoho ecosystem, offering comprehensive accounting, invoicing, inventory management, and banking reconciliation. Provides strong online support, webinars, and documentation.
  • Average Price: Various plans from Free to Ultimate $275/month for annual billing, offering scalability.
  • Pros: Highly scalable for growing businesses, good integration with other Zoho apps, feature-rich even in lower-tier plans.
  • Cons: Can have a steeper learning curve due to its extensive features, customer support can be slower than some direct phone-based services.

• Amazon Business

  

  • Key Features: While not accounting software itself, Amazon Business provides a marketplace for purchasing accounting software licenses, office supplies, and business services. It can also help manage business expenses and simplify purchasing, which indirectly aids accounting. For direct accounting support, look for official vendor storefronts or recognized software.
  • Average Price: Varies widely based on software purchased. Amazon Business Prime membership offers additional benefits.
  • Pros: Convenient for procuring software and business tools, access to a vast array of products, simplified purchasing for business expenses.
  • Cons: Not a direct provider of accounting services or support for the software. you’ll still rely on the software vendor’s official support channels.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Bigxperts.com Review & First Look

A first impression of Bigxperts.com immediately places it as a service provider focused on accounting software support, with a significant emphasis on QuickBooks.

The homepage highlights their “over 10 years of industry expertise” and claims to have “certified, highly skilled accounting experts.” This positioning aims to build trust and convey a sense of reliability for users seeking assistance with their financial software.

They offer a range of services from “QB Chat Support” to “QB Cloud Hosting Support” and various troubleshooting for common QuickBooks issues like “Email Issues,” “Multi-User Issues,” and “Installation Issues.”

However, the initial positive impression is quickly tempered by a crucial detail embedded within their “ABOUT US” section and echoed in the footer disclaimer: “Bigxperts.com is a team of accounting experts and Intuit Certified QuickBooks® ProAdvisors® for certain Intuit® products.

BigXperts.Com doesn’t claim itself to be the official representative of any of the logos, trademark, and brand names of Intuit QuickBooks.” This statement is fundamental to understanding their operational model. They are a third-party agency. Essentialed.com Review

While being a third-party support provider isn’t inherently problematic, it necessitates a higher degree of transparency regarding their affiliations, service guarantees, and pricing, which are not immediately clear on the homepage.

For individuals and businesses, especially those prioritizing ethical and straightforward dealings, this distinction is critical.

Trust in financial matters is paramount, and a direct, official channel is almost always preferred for sensitive data and critical support.

The website’s structure itself is fairly standard for a service business: a clear navigation menu, sections detailing their services, and a “Why Choose Us” segment.

They also feature a blog with generic accounting tips, which adds content but doesn’t necessarily deepen trust in their specific service offerings. Centos.org Review

The inclusion of a physical address San Diego, CA, USA and a phone number +1-800-892-1352 provides some tangible contact points, but these alone do not substitute for clear operational transparency.

Understanding the “Third-Party” Distinction

When dealing with critical software like accounting platforms, distinguishing between official vendor support and third-party assistance is vital.

Official support, such as that provided directly by Intuit for QuickBooks, guarantees that you are dealing with the developers themselves or their directly sanctioned representatives.

This often means access to proprietary tools, up-to-date knowledge bases, and direct solutions for software bugs or updates.

Third-party providers, while potentially specialized, operate independently. Ryanspet.com Review

Their expertise is valuable, but their relationship with the official vendor must be clearly understood.

The explicit disclaimer on Bigxperts.com highlights this independence, meaning they are not an extension of Intuit, but rather an external entity providing support services.

This can lead to questions about data security protocols, liability in case of errors, and the true extent of their “certification” in relation to the official vendor.

For users, it’s a critical point for due diligence.

Initial Trust Signals and Red Flags

Bigxperts.com attempts to build trust through several common signals: Bits2u.com Review

• “Over 10 years of experience”: This suggests longevity in the field.
• “Certified, highly skilled accounting experts”: A claim to professional competence.
• Testimonials implied in “Client-first approach ensuring satisfaction”: Though no explicit testimonials are shown.
• Contact Information: Including a phone number and physical address.

However, several red flags emerge upon closer inspection:

• Lack of direct pricing: There are no transparent service tiers or pricing models. This often means custom quotes, which can be vague and lead to unexpected costs.
• Absence of customer reviews: The homepage doesn’t feature any visible customer testimonials or star ratings from independent platforms. For a service claiming over a decade of experience and a “client-first approach,” this is a significant omission.
• Vague “certification”: While they claim to have “Intuit Certified QuickBooks® ProAdvisors®,” the phrasing “for certain Intuit® products” is broad. This doesn’t provide specific details on the breadth of their expertise or the recency of these certifications.
• Disclaimer prominence: The disclaimer about not being an official representative is critical and could easily be missed by users who don’t scroll to the bottom or read carefully. Its placement suggests it’s more for legal protection than for proactive transparency.

For those concerned with financial integrity and transparency, these red flags weigh heavily against the initial trust signals.

The ambiguity in how they operate and the lack of concrete proof of their service quality or customer satisfaction raise significant questions for a service dealing with sensitive financial data.

Bigxperts.com Pros & Cons

When evaluating Bigxperts.com, it’s crucial to look beyond the initial presentation and consider both the potential benefits and the significant drawbacks, particularly from a perspective focused on transparency, reliability, and ethical financial practices.

Given the explicit disclaimer about their third-party status and the general lack of detailed information on their operational specifics, the “pros” are primarily based on their stated intent, while the “cons” arise from the absence of industry-standard transparency. Paynow-app.com Review

Disadvantages of Bigxperts.com

The cons of Bigxperts.com heavily outweigh any perceived pros, especially when considering the sensitive nature of financial data and the need for clear, ethical service provision.

• Lack of Pricing Transparency: This is arguably the biggest drawback. The website offers no upfront pricing for any of its services. Users are prompted to “Book A Meeting” or “Chat Now” to get a quote. This opaqueness can lead to inflated costs, hidden fees, or a pricing model that is not consistent, making it difficult for businesses to budget effectively. In financial services, clear pricing is a cornerstone of trust.
• Third-Party Disclaimer and Lack of Official Affiliation: The prominent disclaimer that Bigxperts.com is not an “official representative” of Intuit QuickBooks is a critical red flag. While they claim to have “Intuit Certified QuickBooks® ProAdvisors®,” this does not equate to being an official, authorized support channel from Intuit itself. This distinction is crucial because official channels offer guarantees, direct access to software updates, and proprietary tools that a third-party might not. It also raises questions about the scope of their liability and the authenticity of their solutions for complex issues.
• Absence of Public Customer Reviews/Testimonials: Despite claiming “over 10 years of experience” and a “client-first approach,” the website conspicuously lacks any visible customer testimonials, case studies, or ratings from reputable third-party review platforms e.g., Trustpilot, G2, Capterra. This makes it impossible for potential clients to gauge real-world satisfaction, service quality, or the effectiveness of their solutions. In an industry where trust is paramount, this omission significantly undermines credibility.
• Vague “Certification” Details: While they state having “Intuit Certified QuickBooks® ProAdvisors® for certain Intuit® products,” the specifics of these certifications e.g., which products, when they were obtained, and by how many team members are not detailed. This vagueness can be misleading, as “certification” can range from basic training to advanced expertise.
• Potential for Data Security Concerns Implicit: When dealing with a third-party for accounting software support, the handling of sensitive financial data becomes a critical concern. Without clear, publicly stated data security protocols, certifications like ISO 27001, or compliance with financial regulations, businesses are taking a risk. While Bigxperts.com has a privacy policy, the overall lack of transparency in operations means users are implicitly trusting them with highly sensitive information without sufficient public assurances.
• Focus on Troubleshooting Rather Than Proactive Solutions: The services listed largely revolve around fixing issues “QuickBooks Email Issues,” “QuickBooks Multi-User Issues,” etc. rather than proactive financial management or optimization. While troubleshooting is necessary, an ethical and comprehensive accounting support service should also emphasize proactive financial health, strategic advice, and long-term planning, which are not clearly highlighted.
• Reliance on Booking Meetings for Engagement: The primary call to action, “Book A Meeting,” before any clear information about services or pricing, creates a barrier to entry. This can be time-consuming and inefficient for users seeking quick answers or transparent comparisons.
• Limited Scope of Services Presented: While they list “Financial Reporting,” “Payroll Management,” and “Tax Preparation Management,” the overall narrative heavily leans into QuickBooks troubleshooting, potentially giving a narrower impression of their accounting expertise than what a comprehensive financial partner would offer.

In summary, Bigxperts.com’s operational model, as presented, falls short on critical transparency measures essential for trust in financial services.

The absence of clear pricing, verified customer feedback, and detailed credentials, combined with their explicit third-party status, positions them as a risky choice for businesses seeking reliable and ethically sound accounting software support.

Understanding Accounting Software Support

Navigating the world of accounting software can be a labyrinth, especially for small businesses and individuals who aren’t financial experts.

The reliance on software like QuickBooks, Xero, or Sage for managing finances means that when issues arise, timely and accurate support is critical. Maplitho.com Review

This support can range from basic troubleshooting to complex data migration, tax compliance, and system integration.

However, the ecosystem of support providers is diverse, encompassing official vendors, certified partners, and independent third-party agencies.

Understanding the nuances of each type of support is crucial for making informed decisions, especially when safeguarding sensitive financial data.

The Role of Official Vendor Support

Official vendor support, provided directly by the software developer e.g., Intuit for QuickBooks, Xero for Xero, is the gold standard for several reasons. These providers have:

• Direct Access to Development Teams: They can escalate complex issues directly to the engineers who built the software, leading to definitive solutions for bugs or unique problems.
• Proprietary Tools and Updates: Official support teams use internal tools and are immediately informed of software updates, patches, and security advisories. This ensures that the advice and solutions provided are always current and fully compatible.
• Comprehensive Knowledge Bases: They maintain extensive, authoritative knowledge bases derived from direct product insights, covering all aspects of the software’s functionality.
• Guaranteed Data Security Protocols: Official vendors adhere to strict data security and privacy regulations like GDPR, HIPAA, or industry-specific standards as part of their core business, offering the highest level of assurance for your financial data. For example, Intuit, as a publicly traded company, invests billions into security and compliance. In 2022, Intuit reported investing over $1.5 billion in research and development, a significant portion of which goes into security and data integrity.
• Training and Certification Programs: They establish official certification programs like QuickBooks ProAdvisor to ensure that their certified partners and internal staff meet rigorous standards of expertise.

Choosing official support ensures that you are receiving information directly from the source, minimizing misinterpretation or outdated advice. Thegpuminer.blogspot.com Review

The Landscape of Third-Party Support

Third-party support providers, like Bigxperts.com, operate independently from the software vendor.

Their value proposition often lies in offering personalized service, specializing in niche problems, or providing support for older software versions that official vendors might no longer prioritize.

They might employ certified professionals, such as QuickBooks ProAdvisors, who have undergone training and passed exams administered by Intuit.

This certification indicates a level of proficiency with the software.

However, the “third-party” status introduces several considerations: Flaxlinen.com Review

• No Direct Vendor Affiliation: They are not officially sanctioned or endorsed by the software vendor as their primary support channel. This means they don’t have direct access to internal resources or proprietary fixes.
• Reliance on Public Information/Experience: While experienced, their solutions are based on publicly available documentation, personal experience, and their interpretation of software behavior.
• Variable Quality and Expertise: The quality of third-party support can vary significantly. While some are highly reputable and provide excellent service, others might lack the depth of knowledge, adherence to best practices, or robust data security measures.
• Pricing Models: Their pricing can be more flexible or, conversely, less transparent, as they set their own rates and service packages.

For small businesses, while a third-party might seem more accessible or cost-effective initially, the potential risks associated with data security, accuracy of solutions, and long-term reliability must be carefully weighed against the benefits of official support.

Ethical Considerations in Financial Software Support

When it comes to financial data, ethics are paramount.

Any service provider handling sensitive financial information must operate with the highest levels of integrity, transparency, and responsibility. For users, this translates to:

• Transparency in Affiliation: Is the service provider clearly stating its relationship with the software vendor? Misleading consumers into believing they are dealing with official support is unethical.
• Clear Pricing: Hidden fees or opaque pricing structures are unethical as they prevent consumers from making informed financial decisions.
• Data Security and Privacy: The provider must demonstrate robust measures to protect client data from breaches, unauthorized access, or misuse. This includes adherence to relevant data protection laws e.g., CCPA, GDPR.
• Competence and Accuracy: The advice and solutions provided must be accurate and effective. Misleading or incorrect information can have severe financial consequences for businesses.
• No Unnecessary Services: Ethically, a provider should not push unnecessary services or software upgrades merely to generate revenue.

Bigxperts.com’s explicit third-party disclaimer is a step towards transparency, but the lack of detailed pricing and customer feedback raises questions about their adherence to other ethical standards, especially around transparent service delivery and proof of competence.

For users, it means exercising extreme caution and demanding full clarity on every aspect of the service before entrusting them with critical financial information. Wlc.edu Review

Bigxperts.com Pricing

Instead of providing detailed service packages, hourly rates, or subscription models, the website consistently pushes users toward engagement points such as “Book A Meeting” or “Chat Now.” This approach means that potential clients must invest time in an initial consultation or chat merely to ascertain the cost of the services.

This opaqueness can be frustrating for users who wish to quickly compare options and budget effectively.

The Implications of Opaque Pricing

The absence of transparent pricing on Bigxperts.com has several implications:

• Difficulty in Budgeting: Businesses and individuals cannot easily determine how much they might need to spend on support services, making financial planning difficult. According to a 2023 survey by FreshBooks, 64% of small businesses cite budgeting and cash flow management as their biggest financial challenges. Opaque pricing only exacerbates this issue.
• Potential for High or Variable Costs: Without published rates, the pricing could be arbitrary, dependent on the customer’s perceived need, or subject to negotiation. This lack of standardization can lead to different customers paying different rates for similar services, or to unexpectedly high charges once the service is rendered.
• Trust Erosion: Transparency in pricing is a cornerstone of trust in business. When pricing is hidden, it can make potential clients suspicious that the service might be overpriced or involve hidden fees. This aligns with findings from a 2021 study by Statista, which showed that 88% of consumers consider price transparency as a key factor in their purchasing decisions.
• Time Wasted: For a potential client, having to book a meeting or engage in a chat just to get a quote is inefficient. They might spend valuable time discussing their needs only to find the price is out of their budget or uncompetitive.
• Lack of Competitive Comparison: Without published prices, it’s impossible for users to compare Bigxperts.com’s rates against official QuickBooks support, certified ProAdvisors, or other third-party providers. This creates an uneven playing field and puts the customer at a disadvantage.

How Reputable Services Handle Pricing

In contrast, reputable and ethically-minded service providers typically offer clear and accessible pricing models, often categorized as:

• Tiered Packages: Different levels of service e.g., basic, premium, enterprise with corresponding fixed prices and defined features.
• Hourly Rates: Clearly stated hourly rates for consultation or support, often with estimates for common tasks.
• Subscription Models: Monthly or annual fees for ongoing support or access to resources.
• Quote-Based Services with Initial Transparency: While some complex projects may require custom quotes, reputable providers often give a range or explain the factors influencing the cost upfront. They also often provide a no-obligation initial consultation where the quote is delivered, rather than making the quote itself contingent on an extensive sales discussion.

The approach taken by Bigxperts.com suggests a sales-centric model where the price is revealed after the customer has invested time in discussing their needs, rather than a transparent, customer-centric one. Gsrsolicitors.com Review

For sensitive financial support, this lack of clarity should be a significant deterrent.

Bigxperts.com vs. Official QuickBooks Support

When a business seeks assistance with its accounting software, especially a widely used platform like QuickBooks, the choice of support provider is critical.

The dilemma often boils down to engaging a third-party service like Bigxperts.com versus leveraging the official support channels provided directly by Intuit, the developer of QuickBooks.

This comparison highlights fundamental differences in reliability, expertise, data security, and overall transparency.

Reliability and Authority

• Bigxperts.com Third-Party: Operates independently. While they claim to have “Intuit Certified QuickBooks® ProAdvisors®,” their disclaimer explicitly states they are not an official representative. This means they are not sanctioned by Intuit as a primary support channel. Their reliability hinges on individual expertise, which is not transparently proven with public reviews or detailed credentials.
• Official QuickBooks Support Intuit: This is the definitive source of support. Intuit’s support teams are directly trained by and have access to the software developers. They are equipped with proprietary tools, the latest updates, and direct channels to escalate complex issues. This offers the highest degree of reliability and authority. Data from Intuit’s financial reports consistently show investments exceeding $1 billion annually in R&D, a significant portion of which is dedicated to improving product functionality and support infrastructure.

Expertise and Knowledge Base

• Bigxperts.com: Their expertise is based on the knowledge of their “certified experts” and their “10 years of experience.” While ProAdvisor certification indicates proficiency, it doesn’t grant access to Intuit’s internal knowledge base or ongoing developer insights. Their solutions rely on external experience and publicly available information.
• Official QuickBooks Support: Benefits from a vast, internal knowledge base that is constantly updated with insights from product development, beta testing, and user feedback. Their experts are often specialists in specific modules e.g., payroll, enterprise and are directly involved in the official release cycles and bug fixes. This ensures that their advice is always current and directly applicable.

Data Security and Privacy

• Bigxperts.com: While they have a privacy policy, the general nature of a third-party provider, especially one without public security certifications e.g., SOC 2, ISO 27001, raises concerns about how sensitive financial data is handled. Without transparent security audits or compliance declarations, businesses are inherently taking a higher risk with their confidential information.
• Official QuickBooks Support: As a major financial software provider, Intuit adheres to stringent data security regulations and industry best practices. They invest heavily in cybersecurity infrastructure, conduct regular audits, and are typically compliant with various data protection laws globally. For instance, Intuit’s public statements often detail their robust encryption protocols and multi-factor authentication requirements, which are designed to protect user data comprehensively. This level of security assurance is rarely matched by independent third parties.

Pricing Transparency

• Bigxperts.com: Offers no public pricing. Customers must engage in a consultation to receive a quote, making it difficult to compare costs or budget accurately. This lack of transparency is a significant drawback.
• Official QuickBooks Support: While some premium support tiers may have additional costs, general support is often included in subscription plans. Intuit’s support channels are generally clear about what is covered and any additional fees, making budgeting predictable.

Customer Feedback and Accountability

• Bigxperts.com: Lacks public customer reviews or testimonials on their website, making it difficult to assess their service quality or customer satisfaction from an unbiased perspective. Accountability is harder to ascertain without this public record.
• Official QuickBooks Support: As a large corporation, Intuit is subject to public scrutiny and has various channels for customer feedback, including official forums, social media, and direct customer service channels. While customer experiences can vary, there’s a clear chain of accountability.

In summary, for any business, especially those handling critical financial data, Official QuickBooks Support offers a significantly more secure, reliable, and transparent option compared to Bigxperts.com. While third parties might offer specialized niche support, the inherent risks associated with data security, opaque pricing, and lack of direct vendor affiliation make them a less advisable choice for core accounting software assistance. Prioritizing official channels aligns with ethical financial management and robust data protection practices. Flameaccounts.com Review

How to Get Official QuickBooks Support

For users seeking reliable, secure, and authoritative assistance with their QuickBooks software, bypassing third-party agencies and going directly to the source is the most prudent approach.

Intuit, the developer of QuickBooks, provides a comprehensive ecosystem of official support channels designed to address a wide array of user needs, from troubleshooting minor glitches to navigating complex financial tasks.

Leveraging these official resources ensures that you receive accurate, up-to-date information directly from the experts who build and maintain the software.

Direct Contact Channels

The primary way to get official support is through Intuit’s dedicated customer service lines and online chat.

• Phone Support: Intuit provides phone support for QuickBooks Desktop and QuickBooks Online. The specific phone number often depends on your product version e.g., QuickBooks Desktop, QuickBooks Online, QuickBooks Self-Employed and your region. Smilesonsouris.com Review

  • QuickBooks Desktop: Typically, you can find the most current phone number by navigating to the “Help” menu within your QuickBooks Desktop software and selecting “QuickBooks Desktop Help.” The contact number will be listed there. Alternatively, visit the official Intuit QuickBooks support page.
  • QuickBooks Online: For QuickBooks Online, you can usually find the contact number or chat option by logging into your account, clicking the “Help” icon often a question mark or “Help” button, and searching for “contact us” or “support.”
  • Availability: Phone support is usually available during standard business hours e.g., Monday to Friday, 6 AM to 6 PM PT. Be prepared for potential wait times, especially during peak tax seasons.

• Chat Support: Many QuickBooks products offer real-time chat support. This is often accessible through your QuickBooks account or the official support website. Chat support can be efficient for quick questions or troubleshooting steps.

• Community Forums: Intuit hosts official community forums where users can ask questions, share insights, and get help from other users and Intuit product experts. This can be a valuable resource for common issues and best practices.

  • Example: The QuickBooks Community community.intuit.com/s/quickbooks is a highly active forum where users can search for solutions or post new questions.

Online Resources and Self-Help Tools

Intuit also provides extensive self-help resources, which are often the fastest way to find answers to common questions.

• QuickBooks Support Website: The main hub for all support resources is the official QuickBooks support website https://quickbooks.intuit.com/learn-support/. Here, you can find:

  • Knowledge Base Articles: Thousands of articles covering various topics, including setup, features, troubleshooting, and common errors. These are regularly updated.
  • Video Tutorials: Step-by-step video guides for visual learners.
  • FAQs: Frequently asked questions on various topics.
  • Troubleshooting Guides: Specific guides for resolving common issues.

• QuickBooks Learn & Support Portal: This portal is designed to help users get the most out of their software. It includes tutorials, webinars, and articles on best practices for accounting, payroll, and business management. Stillsaneclothing.com Review

• QuickBooks Blog: While not strictly a support channel, the official QuickBooks blog often publishes articles with tips, feature updates, and solutions to common accounting challenges.

Certified QuickBooks ProAdvisors Official Program

Beyond direct Intuit support, Certified QuickBooks ProAdvisors are independent accounting professionals who have passed Intuit’s rigorous certification exams.

They offer personalized support, training, and consulting services.

• Finding a ProAdvisor: You can find a certified ProAdvisor through Intuit’s official ProAdvisor search tool: Find a ProAdvisor. This tool allows you to search by location, industry, and specialization e.g., Desktop, Online, Enterprise, Payroll, Tax.
• Benefits of a ProAdvisor:
  • Personalized Service: Unlike general phone support, a ProAdvisor can offer tailored advice for your specific business needs.
  • Comprehensive Solutions: They can assist with complex setups, migrations, data cleanup, advanced reporting, and integration with other business tools.
  • Ongoing Relationship: Many businesses form long-term relationships with ProAdvisors for ongoing accounting guidance and support.
  • Vetted by Intuit: While independent, their certification means they have met Intuit’s standards of proficiency.

Ensuring Data Security While Seeking Support

When engaging with any support service, it’s crucial to prioritize data security:

• Always Verify: If someone claims to be from QuickBooks support and contacts you unsolicited, always verify their identity by calling the official Intuit number yourself.
• Secure Remote Access: If a support agent needs remote access to your computer, ensure they are using a secure, encrypted connection and that you are initiating the connection through an official Intuit channel.
• Limit Information Shared: Only provide the necessary information to resolve your issue. Be cautious about sharing sensitive data unless it’s explicitly required by an official, verified support agent within a secure environment.

By adhering to these guidelines and always seeking support through official Intuit channels or verified ProAdvisors, you can ensure that your financial data remains secure and that you receive the most reliable and accurate assistance for your QuickBooks software. Yogeshlokhande.com Review

Avoid third-party sites that lack transparency in their operations, pricing, and official affiliations, as they introduce unnecessary risk to your financial integrity.

How to Cancel Bigxperts.com Service or Free Trial If Applicable

Given the lack of explicit service plans or “free trials” advertised on the Bigxperts.com homepage, it’s challenging to provide a precise, step-by-step guide for cancellation.

Unlike typical software subscriptions that feature clear cancellation processes within a user dashboard, Bigxperts.com operates as a service provider where engagement seems to be initiated through meetings or direct chats.

This suggests that any “service” would likely be agreed upon directly between the client and Bigxperts.com, potentially through a contract or informal agreement.

Therefore, the cancellation process would almost certainly involve direct communication with their team rather than an automated online portal. Greencapital.co Review

Steps to Potentially Cancel a Service with Bigxperts.com

If you have engaged in a service agreement with Bigxperts.com, here’s the most probable course of action for cancellation:

1. Review Any Existing Agreements/Contracts: The very first step is to check any documentation you may have received from Bigxperts.com. This could be an email, a service agreement, or a contract detailing the scope of work, payment terms, and crucially, the cancellation policy. Look for clauses related to termination, notice periods, or refunds.

2. Directly Contact Bigxperts.com’s Support/Sales Team: Since there’s no online cancellation portal, you will need to reach out to them directly.

   • Phone: Call their listed phone number: +1-800-892-1352. This is likely the most direct and effective method for initiating a cancellation discussion.
   • Email: While not explicitly listed as a primary contact for cancellation, you can try sending an email to any contact email address you may have received during your initial engagement. Look for addresses that typically handle sales, support, or general inquiries e.g., [email protected] or a specific support email.
   • Chat: If you initiated service via their “Chat Now” feature, revisit that channel and state your intention to cancel. Ensure you obtain a transcript of the conversation for your records.

3. Clearly State Your Intent to Cancel: When you contact them, clearly and concisely state that you wish to cancel your service. Provide any relevant account or service reference numbers you may have.

4. Request Confirmation of Cancellation: It is absolutely vital to get written confirmation of your cancellation. This could be an email confirming the termination of service, the effective date of cancellation, and any prorated refunds or outstanding charges. Without this, you have no proof that your request was processed.

5. Understand Any Financial Implications: Discuss any outstanding payments due, potential cancellation fees if stipulated in your agreement, or refunds for prepaid services. Ensure these are clearly itemized and understood.

6. Monitor Your Financial Statements: After receiving cancellation confirmation, closely monitor your bank or credit card statements for any unauthorized or erroneous charges from Bigxperts.com. If you find any, contact your bank or card issuer immediately to dispute them, providing your cancellation confirmation as evidence.

Handling “Free Trials” or Initial Consultations

If you only engaged in an initial “free consultation” or “meeting” through their “Book A Meeting” feature and did not sign up for any paid service, then no formal cancellation is typically required.

The “meeting” itself is likely just a sales lead generation tool.

However, if you provided any personal or business information, you might want to explicitly request that they delete your data in accordance with their privacy policy or relevant data protection laws e.g., CCPA if applicable in California, where they are based.

Key Takeaway: The lack of transparency in Bigxperts.com’s service offerings extends to their cancellation process. Always prioritize clear, written communication and secure confirmation when dealing with any service provider, especially one handling sensitive financial interactions. For services where financial implications are involved, always maintain thorough records of all communications.

FAQs

What is Bigxperts.com?

Bigxperts.com is a third-party service provider that offers support for accounting software, primarily focusing on QuickBooks Desktop and Online versions, as well as general accounting tasks for small businesses.

Is Bigxperts.com an official QuickBooks support channel?

No, Bigxperts.com explicitly states in its disclaimer that it is “not the official representative of any of the logos, trademark, and brand names of Intuit QuickBooks.” They are an independent third-party agency.

What services does Bigxperts.com claim to offer?

They claim to offer support for various QuickBooks issues e.g., chat support, cloud hosting support, desktop/enterprise/Mac/payroll/premier/pro support, password recovery, and general accounting tasks like financial reporting, accounts reconciliation, payroll management, and tax preparation.

Is there any pricing information available on the Bigxperts.com website?

No, Bigxperts.com does not provide any upfront pricing information on its homepage.

Users are directed to “Book A Meeting” or “Chat Now” to get a quote for their services.

Does Bigxperts.com have customer reviews or testimonials on its website?

No, the Bigxperts.com homepage does not feature any customer reviews, testimonials, or ratings from independent review platforms.

What are the main concerns with using a third-party service like Bigxperts.com for QuickBooks support?

Main concerns include lack of pricing transparency, potential data security risks due to not being an official vendor, absence of verifiable customer feedback, and the general ambiguity that comes with an independent third-party managing sensitive financial software.

How can I verify if Bigxperts.com’s experts are truly certified?

While Bigxperts.com claims to have “Intuit Certified QuickBooks® ProAdvisors®,” the website does not provide specific details or verifiable credentials for individual experts.

You would need to ask for specific certifications during a consultation.

What are the benefits of using official QuickBooks support instead of a third-party?

Official QuickBooks support offers direct access to the software developers, proprietary tools, comprehensive and updated knowledge bases, and robust data security protocols, ensuring the highest level of reliability and accuracy.

Where can I find official QuickBooks support?

You can find official QuickBooks support directly through Intuit’s website quickbooks.intuit.com/learn-support/, by calling their official support lines, or by accessing their community forums.

You can also find certified ProAdvisors through Intuit’s official “Find a ProAdvisor” tool.

Is it safe to give a third-party remote access to my computer for QuickBooks support?

While some reputable third-parties use secure remote access tools, it is inherently riskier than using official support.

You must exercise extreme caution, verify the provider’s legitimacy thoroughly, and ensure secure, encrypted connections.

It’s generally safer to use official support channels for remote assistance with sensitive financial data.

How do I contact Bigxperts.com?

Bigxperts.com lists a phone number, +1-800-892-1352, and options to “Chat Now” or “Book A Meeting” on their website.

They also provide a physical address in San Diego, CA.

Does Bigxperts.com offer support for other accounting software besides QuickBooks?

While the homepage primarily focuses on QuickBooks, it also mentions “Sage 50 Accounting Software” and lists “SAP Accounting Software,” “Wave Accounting Software,” and “Xero Accounting Software” in its “Top 5 Accounting Software for Your Small Business” section, implying general accounting knowledge, but their direct support services listed are almost exclusively QuickBooks-centric.

What does “Intuit Certified QuickBooks® ProAdvisors® for certain Intuit® products” mean?

This means that some of their team members have passed certification exams administered by Intuit, demonstrating proficiency in specific QuickBooks products.

However, it doesn’t mean they are official Intuit employees or a direct extension of Intuit’s support department.

How does Bigxperts.com handle data security and privacy?

Bigxperts.com has a Privacy Policy linked in its footer.

However, the extent of their security measures, certifications, or compliance beyond standard web practices is not detailed on the homepage.

What should I do if I already paid for Bigxperts.com’s service and want to cancel?

If you’ve paid for a service, you should review any agreements or contracts for cancellation clauses.

Then, directly contact Bigxperts.com via phone +1-800-892-1352 or email to state your intention to cancel and request written confirmation of the cancellation and any financial implications.

Can Bigxperts.com help with QuickBooks password recovery?

Yes, Bigxperts.com lists “Password Recovery Support” as one of its services.

What kind of accounting tasks does Bigxperts.com advise on?

They advise on daily, weekly, monthly, quarterly, and annual accounting tasks such as reconciling cash, updating financial data, tracking expenses, invoicing, payroll review, budget tracking, bill payments, and year-end tax returns.

This general advice is provided in their blog section.

Does Bigxperts.com offer tax preparation services?

Yes, “Tax Preparation Management” is listed under their services, indicating they offer assistance with tax-related accounting tasks.

What is the address for Bigxperts.com?

The physical address listed for Bigxperts.com is 7801 Mission Center Ct, San Diego, CA, 92108, USA.

Is Bigxperts.com suitable for large enterprises?

While they mention “QB Enterprise Support” and “SAP Accounting Software” which is typically used by larger enterprises, their overall presentation and emphasis on “small businesses” in their blog content suggest they are primarily geared towards small to medium-sized businesses rather than large enterprises.