Based on checking the website Big-photo.com, it appears to be a legitimate, locally owned photography studio based in Louisville, Kentucky.

They specialize in capturing a variety of events and portraits, emphasizing their local roots, personalized service, and commitment to quality.

Unlike large franchises, Big Photo prides itself on direct service and a quick turnaround, often avoiding typical shipping delays.

Their focus is clearly on delivering high-quality photographs with a personal touch, aiming to exceed client expectations for school photos, sports teams, and corporate events.

This review will dive deep into what Big-photo.com offers, from their stated services and operational model to the team behind the lens and customer testimonials.

We’ll explore their unique selling propositions, the types of photography services they provide, and what makes them stand out in a competitive market.

If you’re in the Louisville area and looking for a reliable, professional photography service, understanding the nuances of Big Photo’s operations could be key to making an informed decision.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding Big-photo.com’s Core Business Model

Big-photo.com positions itself as a state-of-the-art photography studio that stands apart from national chains. Their business model hinges on being a locally owned and operated entity, which allows them to offer a level of customization and responsiveness that larger franchises might struggle with. This local focus is a significant selling point, appealing to clients who prefer to support community businesses and benefit from direct, personalized interactions.

Local Ownership and Customization

The core differentiator for Big Photo is its status as a non-franchise. This means:

Direct Control: The owners, Larry and Beth Smith, have direct control over operations, quality, and customer service, fostering a more agile and client-centric approach.
Tailored Offerings: Without strict corporate guidelines, they can customize their services to meet specific client needs, whether it’s a unique school event or a specialized corporate shoot. This flexibility is often cited as a major advantage by local businesses.
Community Integration: Being local, they are likely more integrated into the Louisville community, understanding local events, schools, and businesses’ specific photography requirements. This can translate into more relevant and impactful photography.

Service Promptness and Efficiency

One of the explicit advantages Big Photo highlights is their ability to provide prompt service, “avoiding 1-2 days shipping time for all operations.” This suggests:

In-House Processing: They likely handle printing and other post-production processes in-house or through very local partnerships, cutting down on external shipping delays.
Reduced Logistics: Fewer external dependencies mean fewer points of failure in the delivery chain, potentially leading to a smoother and more reliable customer experience.

Commitment to Customer Satisfaction

Big Photo’s stated goal is to “exceed your expectations to ensure that the product you receive is everything you want and more.” This indicates a strong focus on:

Quality Assurance: Their emphasis on consistency and professionalism “SHARP. A word to describe our Punctuality, Appearance, Focus, and Professionalism” suggests a rigorous approach to their work.
Client Communication: The presence of a Customer Service Manager, Janeen Conner, further reinforces their commitment to a positive client experience, ensuring effective communication and problem resolution.
Reputation Building: For a local business, word-of-mouth and positive reviews are paramount. Their dedication to exceeding expectations is a direct strategy to build a strong local reputation.

The Team Behind the Lens: Expertise and Experience

A photography studio is only as good as its photographers.

Big-photo.com proudly introduces its core team, highlighting their individual roles, experience levels, and passion for their craft.

This transparency builds trust and assures potential clients of the expertise they can expect.

Larry Smith: Photographer/Supervisor with Decades of Experience

Larry Smith’s profile immediately stands out due to his 30 years of experience in the photography field. This extensive background suggests:

Expertise in Portraiture: His focus on “creating images that expose one’s personality or display confidence that says ‘This is me, and I excel at what I do’” points to a strong ability in capturing authentic expressions and professional portraits.
Leadership and Mentorship: As a supervisor, he likely guides the other photographers, ensuring consistent quality and upholding the studio’s standards. His long tenure suggests a deep understanding of the industry’s evolution.

Beth Smith: Photographer/Data Management – Bridging Analog and Digital

Beth Smith’s journey from film to digital photography showcases adaptability and a commitment to continuous learning. Key aspects of her profile include:

Early Start: Hired for her first photography job at 21, she brings a foundational understanding of traditional photography principles.
Organizational Skills: Her role in “Data Management” is vital for efficient workflow, ensuring photos are properly organized, archived, and accessible for clients. This often overlooked aspect is critical for smooth operations.

Chris Schuler: The Passionate Eye

Chris Schuler represents the newer generation of photographers, bringing a fresh perspective rooted in natural talent and passion. His background suggests: Google-go.com Reviews

Innate Talent: “My family always said I was good at taking photos” points to a natural aptitude for composition and capturing moments.
Perfectionism: “I would take at times dozens of photos trying to find the perfect shot” indicates a dedication to achieving the best possible outcome for each client. This meticulous approach is highly valued in quality photography.
Enthusiasm: His statement, “personally, I would say it’s the best job I’ve ever had!” reflects genuine enthusiasm for his work, which often translates into a more enjoyable and productive photoshoot experience for clients.

Janeen Conner: The Customer Service Anchor

Janeen Conner’s role as Customer Service Manager is pivotal for client satisfaction. Her background highlights:

Interpersonal Skills: Her favorite part of the job being “talking with different people and learning new things” underscores strong communication and empathy skills.
Client-Centric Approach: Her aim to “make sure your experience with us is great!” reinforces the studio’s commitment to delivering not just photos, but a positive overall interaction.
Local Connection: Coming from Seattle to Louisville, she also emphasizes her enjoyment in “getting to know the people in Louisville,” adding a personal touch to the local business ethos.

Services Offered by Big-photo.com

Big-photo.com provides a comprehensive suite of photography services tailored to various client needs, focusing primarily on group and event photography.

Their offerings cover significant life stages and professional requirements, making them a versatile choice for the Louisville community.

School Photography

School photography is a cornerstone of Big Photo’s services.

They cater to a wide range of educational institution needs, which typically include:

Yearbook Photos: Capturing individual student portraits for school yearbooks, often involving specific backgrounds and poses. This requires efficient setup and processing for large volumes of students.
Dances: Documenting school events like proms, homecomings, and other dances, providing both candid and posed shots of students enjoying the occasion. This often involves on-site printing or quick digital delivery options.
Graduation Ceremonies: Photographing graduates as they receive their diplomas, capturing this significant milestone for families. This can involve wide shots of the ceremony and close-ups of individual moments.
Athletic and Club Photos: Group shots of sports teams and school clubs, including coaches and advisors, which require coordination and attention to detail for large groups.

Team Photography Sports

Specializing in sports photography, Big Photo aims to document the athletic journey for various teams. This segment of their business likely involves:

Individual Player Portraits: Action shots or posed portraits of individual athletes in their uniforms.
Team Group Shots: Professional group photographs of entire teams, often with coaches, banners, and trophies.
Action Shots Event Dependent: While not explicitly stated, some sports packages might include capturing candid moments during games, which require specialized lenses and fast shutter speeds.
Volume Photography: Similar to school photography, team photo days require streamlined processes to photograph many individuals and groups efficiently.

Event Photography Corporate, Commercial & Marketing

Beyond schools and sports, Big Photo extends its expertise to corporate and commercial clients.

This demonstrates their capability to handle professional-grade assignments, which typically include:

Corporate Events: Documenting conferences, seminars, award ceremonies, holiday parties, and other internal or external corporate gatherings. This often involves capturing speakers, attendees, and the overall atmosphere.
Commercial Photography: Creating images for businesses to use in marketing materials, websites, and advertisements. This could involve product photography, headshots of staff, or facility shots.
Marketing Photography: Producing visuals that help businesses tell their story, brand their services, and attract customers. This might include lifestyle shots, environmental portraits, or editorial-style images.
Versatility for Firms: Their mention of working with “both big and small local firms” indicates their adaptability to different scales of projects and client budgets.

The “SHARP” Principle: Big-photo.com’s Professional Ethos

Big-photo.com articulates its commitment to professionalism through the acronym “SHARP.” This encapsulates their core values and operational standards, providing clients with a clear expectation of what to anticipate when working with them.

S – Punctuality

Punctuality is a non-negotiable aspect of professional photography, especially when dealing with scheduled events like school photo days or corporate functions. For Big Photo, punctuality means: Clickhelp.com Reviews

On-Time Arrival: Ensuring photographers and equipment are set up and ready to go before the scheduled start time.
Meeting Deadlines: Delivering proofs, prints, and digital files within agreed-upon timeframes. Their emphasis on avoiding shipping delays directly supports this.
Respect for Client Schedules: Recognizing that clients have their own timelines and operations, and ensuring their photography services integrate smoothly without causing delays.

H – Appearance

Professional appearance extends beyond just the photographers.

It encompasses the entire presentation of the studio and its representatives. For Big Photo, appearance likely refers to:

Professional Attire: Photographers and staff presenting themselves in appropriate, clean, and professional clothing for every assignment.
Well-Maintained Equipment: Using clean, functional, and up-to-date photographic equipment.
Tidy Work Area: Ensuring that their setup at events or in their studio is organized and clean, reflecting efficiency and attention to detail.
Branded Materials: Professionalism in their marketing materials, website, and any client-facing documents.

A – Focus

“Focus” in this context goes beyond just the optical focus of a camera lens.

It speaks to their dedicated approach to each project. This implies:

Client-Centric Attention: Directing their full attention to understanding and meeting the client’s specific needs and vision for the photos.
Attention to Detail: Meticulously composing shots, ensuring proper lighting, and checking for any distractions or imperfections in the frame.
Commitment to Quality: Maintaining high standards throughout the entire process, from shooting to post-production, to deliver superior results.
Minimizing Distractions: Creating an environment where subjects feel comfortable and the photographic process is smooth and uninterrupted.

R – Professionalism

Professionalism is an overarching principle that encompasses all other aspects of SHARP. For Big Photo, it means:

Ethical Conduct: Operating with integrity, transparency, and honesty in all business dealings.
Clear Communication: Maintaining open and effective communication with clients from initial inquiry to final delivery.
Problem-Solving: Proactively addressing any challenges or issues that may arise with a solutions-oriented mindset.
Respectful Interaction: Treating all clients, subjects, and partners with courtesy and respect.
Industry Standards: Adhering to best practices in photography, copyright, and data handling.

P – Professionalism Duplicate in SHARP

It appears there might be a slight redundancy in the provided text’s “SHARP” acronym, as “Professionalism” is listed twice. However, it’s important to interpret this not as an error, but as an emphasis on this crucial aspect. It signifies that professionalism is not just one component, but a pervasive quality that underpins all their operations. It reinforces that their commitment to being professional is paramount and integrated into every facet of their service delivery. This repeated emphasis underscores their dedication to high standards of conduct and quality in all interactions and outputs.

Client Testimonials and Reputation

The “What Our Clients Say” section on Big-photo.com provides valuable social proof, offering insights into real customer experiences.

These testimonials highlight consistent themes of professionalism, quality, and positive service.

Matt Partin Local Guide: Professionalism and Value

Matt Partin’s review as a “Local Guide” carries weight due to his likely frequent engagement with local businesses. His comments highlight:

“Very professional and helpful for my son’s portraits.”: This reiterates Big Photo’s emphasis on professionalism and customer support. It suggests a smooth and pleasant experience for sensitive photography like portraits.
“Excellent work and timely follow up.”: This points to both the quality of the final product and the efficiency of their communication and post-service engagement. Timely follow-up is crucial for client satisfaction.
“The process was effortless and relaxed with really great portraits at a very reasonable price.”: This is a powerful statement covering several key aspects:
- Effortless & Relaxed: Indicates a stress-free experience, especially important for parents with children.
- Really Great Portraits: Confirms the high quality of the photographic output.
- Very Reasonable Price: Signals good value for money, which is a significant factor for many consumers.

Friday F. Foster Local Guide: Efficiency and Quality for School Pictures

Friday F. Buttercal.com Reviews

Foster’s review focuses specifically on school photography and expresses high satisfaction:

“LOOOOOVE these folks!!”: An enthusiastic endorsement that suggests a truly positive experience.
“my daughter attends Sacred Heart and BigPhoto took their school pictures.”: Provides a specific context, demonstrating their experience with local institutions like Sacred Heart.
“I was so in awe that I ordered more pictures and a bunch of random novelty items.”: This is a strong indicator of customer delight and a willingness to purchase additional products, suggesting the initial quality was compelling.
“BigPhoto has this down to a science!”: This implies high efficiency, organization, and a well-honed process, especially vital for high-volume school photography.

Lesia Jones Local Guide: Excellent Customer Service and Great Pictures

Lesia Jones’s concise review reinforces key strengths:

“BigPhoto has excellent customer service and great pictures!”: A direct confirmation of two critical areas where Big Photo aims to excel. This short, impactful statement summarizes a positive overall experience.

Overall Reputation Analysis from Testimonials

The testimonials collectively paint a picture of a photography studio that consistently delivers on its promises. Key takeaways from these reviews include:

Consistent Quality: Clients repeatedly praise the “great pictures” and “excellent work,” indicating a high standard of photographic output across different service types.
Strong Customer Experience: The emphasis on “professional,” “helpful,” “effortless,” and “excellent customer service” suggests that the client interaction is a significant positive. This is crucial for repeat business and referrals.
Efficient Operations: Phrases like “timely follow up” and “down to a science” point to a well-organized and efficient process, which is particularly important for large-scale school and team photography.
Value for Money: The mention of “very reasonable price” alongside “great portraits” indicates that clients feel they receive good value for their investment.

While testimonials on a company’s own website are naturally curated, the specific details and enthusiastic tone, particularly from “Local Guide” profiles, lend credibility to the positive feedback.

They align well with Big Photo’s stated values of professionalism, local focus, and customer satisfaction.

Operational Advantages and Logistics

Big-photo.com’s local ownership and strategic location in downtown Louisville offer several operational advantages that directly benefit their clientele.

These logistical elements contribute to their promise of prompt and personalized service.

Strategic Downtown Louisville Location

Being situated at 640 S 4th Suite 220, Louisville, KY 40202, in downtown Louisville, provides several strategic benefits:

Accessibility: Downtown locations are typically central and easily accessible for clients residing or working within the city or surrounding areas. Public transportation options are often robust, and major roadways converge there.
Proximity to Clients: Many schools, corporate offices, and event venues are located in or near downtown, allowing Big Photo to efficiently reach their target clientele. This reduces travel time for photographers and equipment.
Professional Image: A downtown office can convey a sense of established professionalism and credibility, reinforcing their brand image as a serious and capable studio.
Local Landmark: Being in the heart of Louisville can make them a recognizable local business, fostering community trust and brand familiarity.

Avoiding Shipping Delays: The Local Advantage

Big Photo explicitly highlights their ability to “avoiding 1-2 days shipping time for all operations.” This is a significant operational advantage that stems from their local model:

In-House Production/Local Partners: This suggests they either handle all printing, processing, and framing in their studio, or they work exclusively with local print labs and suppliers. This eliminates the need for external shipping to distant facilities.
Faster Turnaround Times: For clients needing photos quickly e.g., school photos for immediate use, event photos for press releases, direct local processing means proofs and final products can be ready much faster than if they had to be shipped across states.
Quality Control: Local control over the entire production process can lead to better quality assurance. Any issues can be addressed immediately without waiting for returns or re-shipments.
Reduced Risk: Eliminating shipping reduces the risk of loss, damage, or delays that can occur with third-party logistics providers.

Direct Client Interaction and Support

As a locally owned business, Big Photo emphasizes direct client interaction: Drivewealth.com Reviews

Personalized Consultations: Clients can easily visit their studio for in-person consultations, viewing samples, and discussing their specific needs face-to-face. This often leads to a deeper understanding of client expectations.
Immediate Feedback: The ability for clients to directly interact with the team, including the customer service manager and even the photographers, allows for immediate feedback and quicker resolution of any concerns.
Stronger Relationships: Direct interaction fosters stronger client relationships, leading to higher satisfaction and potential for repeat business and referrals.
Local Customer Service: Their customer service manager, Janeen Conner, emphasizes getting to know people in Louisville, reinforcing the local, community-focused approach to client support.

These operational advantages contribute to Big-photo.com’s ability to offer a more seamless, efficient, and personalized photography experience compared to larger, more distributed photography services.

Comparison to Franchise Photography Studios

Big-photo.com explicitly states, “We are not a franchise.” This distinction is a cornerstone of their marketing and operational philosophy, highlighting specific advantages over larger, corporately controlled photography chains.

Understanding these differences can help clients choose the service that best fits their needs.

Customization vs. Standardization

Big-photo.com Non-Franchise: Offers high flexibility and customization. They can tailor packages, shooting styles, and post-production to specific client requests. This is particularly beneficial for unique school events, bespoke corporate shoots, or individual portrait needs that don’t fit a pre-defined mold. Their local team can make on-the-fly decisions and adapt to unforeseen circumstances more easily.
Franchise Studios: Typically operate with highly standardized processes, packages, and pricing across all their locations. While this ensures consistency, it often limits customization options. Photographers might follow strict guidelines on poses, backgrounds, and editing, which can lead to a less personalized or unique final product.

Service Promptness vs. Centralized Processing

Big-photo.com: Emphasizes prompt service and avoiding shipping delays by handling operations locally. This means faster turnaround for proofs, prints, and final products, as processes are controlled in-house or through local partners. For events requiring quick delivery, this is a significant advantage.
Franchise Studios: Often rely on centralized processing labs, which can be located far from the actual photography studio. This necessitates shipping physical media or large digital files back and forth, adding days or even weeks to the turnaround time. While efficient for high volume, it can be slow for individual clients.

Local Expertise and Community Connection

Big-photo.com: Deeply integrated into the Louisville community. Their team understands local schools, businesses, and events, allowing for more relevant and nuanced photography. Their “support a locally owned business” plea resonates with clients who value community investment and personalized relationships.
Franchise Studios: While they have local branches, decisions and overarching strategies are usually made at a corporate level, often far removed from the local community. This can sometimes lead to a less personal connection or a one-size-fits-all approach that doesn’t fully grasp local nuances. Photographers might be transferred frequently, limiting long-term local relationships.

Customer Service and Accountability

Big-photo.com: With direct local ownership, accountability is often clearer. Clients interact directly with the owners or a dedicated local customer service team like Janeen Conner. Issues can be resolved quickly, and feedback directly impacts local operations. This fosters a strong sense of trust and direct communication.
Franchise Studios: Customer service might be handled through a centralized call center or corporate guidelines. While professional, it can sometimes feel less personal, and resolving complex issues might involve multiple layers of bureaucracy, potentially leading to frustration for clients.

Pricing Structure

Big-photo.com: While not explicitly detailed, local businesses often have more flexibility in their pricing structure, potentially offering more competitive rates for custom packages or loyalty programs. They can also adjust pricing based on local market conditions without corporate overheads.
Franchise Studios: Pricing is typically standardized across all locations, based on corporate-set profit margins and operational costs. While this offers transparency, it might not always be the most cost-effective solution for every client’s specific needs, especially if they only require a subset of a package.

In essence, choosing Big-photo.com means opting for a more personalized, responsive, and community-oriented photography experience, often with quicker delivery times.

Franchise studios, conversely, offer consistency and brand recognition, but sometimes at the cost of flexibility and direct local engagement.

Investment in Technology and Techniques

While Big-photo.com’s homepage text is concise, the mention of “state-of-the-art studio” and Beth Smith’s role in “learning new programs and techniques that can make your photos even better via a computer” indicates an investment in modern photography technology and digital processing.

State-of-the-Art Studio Equipment

A “state-of-the-art studio” implies:

Modern Cameras and Lenses: Utilizing high-resolution digital cameras DSLRs or mirrorless with a range of professional-grade lenses suitable for various applications, from wide-angle group shots to telephoto sports photography and prime lenses for portraits.
Professional Lighting Systems: Access to advanced studio lighting equipment, including strobes, continuous lights, diffusers, reflectors, and modifiers, to create optimal lighting conditions for different subjects and moods. This ensures consistent quality regardless of ambient light.
Backdrops and Props: A variety of professional backdrops and potentially props for different types of portraits e.g., school photos, corporate headshots to offer diverse aesthetic options.
On-Site Setup: For event and school photography, this would include portable lighting, backdrops, and efficient camera setups that can be deployed quickly and effectively in various locations.

Advanced Digital Post-Production

Beth Smith’s expertise in “learning new programs and techniques that can make your photos even better via a computer” is a key indicator of their commitment to modern post-production:

Industry-Standard Software: This suggests proficiency in professional editing software like Adobe Photoshop, Lightroom, Capture One, or similar platforms. These tools allow for color correction, retouching, cropping, and overall image enhancement.
Image Optimization Techniques: Utilizing advanced techniques to optimize images for various outputs – whether for high-resolution prints, web galleries, or specific marketing materials. This includes sharpening, noise reduction, and dynamic range adjustments.
Data Management and Archiving: Her role in “Data Management” ensures that digital files are securely stored, organized, and easily retrievable. This is critical for client access, re-orders, and long-term preservation of images.
Creative Enhancements: The ability to apply creative enhancements like stylistic color grading, selective blurring, or composite imagery where appropriate, to elevate the artistic quality of the photographs.

Continuous Learning and Adaptability

Keeping Up with Trends: Photography technology, software, and stylistic trends change constantly. A commitment to continuous learning ensures Big Photo remains competitive and offers contemporary services.
Efficiency Gains: New programs and techniques often bring efficiencies to the workflow, allowing for quicker processing and delivery without compromising quality.
Problem Solving: Advanced digital skills enable photographers to correct imperfections, recover difficult shots, and creatively solve visual challenges that might arise during a shoot.

This investment in technology and human capital through continuous learning ensures that Big-photo.com is not only capable of capturing moments but also of refining and presenting them in the best possible light, meeting modern aesthetic and technical standards.

The Value Proposition of Big-photo.com

Big-photo.com’s value proposition is built on a clear set of benefits that differentiate them in the competitive photography market, particularly within the Louisville area. Upmetrics.com Reviews

Their offering centers around quality, convenience, and a personalized touch.

Quality and Professionalism

The core of their value proposition is the delivery of high-quality photographs, backed by a team of experienced professionals.

Award-Winning Photographers: This designation signals a recognized level of excellence in their craft, assuring clients of artistic and technical proficiency.
“SHARP” Standards: Their emphasis on Punctuality, Appearance, Focus, and Professionalism demonstrates a commitment to a high standard of service delivery from start to finish.
Experienced Team: With Larry Smith’s 30 years of experience and Beth Smith’s adaptability to digital, clients are assured that their photos are in capable hands, utilizing both traditional and modern techniques.
“We will exceed your expectations”: A strong commitment to client satisfaction, aiming to deliver results that not only meet but surpass initial hopes.

Local Convenience and Promptness

Their local, non-franchise model offers distinct advantages in terms of convenience and speed.

No Shipping Delays: The explicit promise to avoid 1-2 days of shipping time is a significant convenience factor, especially for time-sensitive projects like school yearbooks or event coverage.
Direct Local Access: Being able to call or visit a local studio in downtown Louisville makes interaction and service more accessible and immediate for local clients.
Personalized Local Service: The ability to work directly with a local team means more tailored solutions and a better understanding of specific local needs e.g., school schedules, local event specifics.
Support Local Business: For clients who prioritize community support, choosing Big Photo means contributing to the local economy and fostering local employment.

Diverse Service Offerings

Big-photo.com’s broad range of services caters to a wide demographic within their target market.

Comprehensive School Solutions: From annual portraits to dances and graduations, they offer a one-stop solution for educational institutions, simplifying the process for school administrators and parents.
Specialized Team Photography: Their focus on sports teams like baseball, soccer, football, and basketball demonstrates expertise in a niche that requires specific logistical and photographic skills.
Versatile Event and Commercial Photography: Their ability to cover corporate, commercial, and marketing photography for both large and small local firms showcases their adaptability and professional capacity to handle diverse business needs.
One-Stop Shop: For many clients, the ability to get various types of photography done by one reliable local provider adds significant value and reduces the hassle of finding multiple vendors.

In essence, Big-photo.com’s value proposition is delivering high-quality, professional photography with unparalleled local convenience and speed, underpinned by a genuine commitment to customer satisfaction and community engagement. They aim to be the go-to photography partner for schools, sports teams, and businesses in the Louisville area, offering a more personalized and efficient alternative to larger chains.

Frequently Asked Questions

What services does Big-photo.com offer?

Big-photo.com offers a variety of photography services including school photography yearbook photos, dances, graduation, team sports photography baseball, soccer, football, basketball, and event photography for corporate, commercial, and marketing purposes for both large and small local firms.

Where is Big-photo.com located?

Big-photo.com is located in downtown Louisville, Kentucky, at 640 S 4th Suite 220, Louisville, KY 40202.

Is Big-photo.com a franchise?

No, Big-photo.com explicitly states that they are not a franchise.

They are a locally owned and operated photography studio.

Who are the main photographers at Big-photo.com?

The main photographers at Big-photo.com include Larry Smith Photographer/Supervisor and Beth Smith Photographer/Data Management, along with Chris Schuler Photographer. Words-with-friends-2.com Reviews

How experienced is Larry Smith?

What is Beth Smith’s role at Big-photo.com?

Beth Smith is a Photographer and is also responsible for Data Management.

She has worked in photography since she was 21 and is adept at learning new digital programs and techniques.

What does “SHARP” stand for in Big-photo.com’s ethos?

“SHARP” describes Big-photo.com’s commitment to Punctuality, Appearance, Focus, and Professionalism.

Does Big-photo.com offer quick turnaround times?

Yes, Big-photo.com emphasizes prompt service and aims to avoid the 1-2 days shipping time typically associated with larger operations, suggesting faster turnaround times.

Can Big-photo.com customize their photography offerings?

Yes, as a locally owned business, they customize their offerings to meet specific client needs, providing flexibility that franchises might not offer.

What types of corporate events do they photograph?

They capture moments for corporate, commercial, and marketing photography, suitable for both big and small local firms, which can include conferences, headshots, product launches, and other business-related events.

Do they photograph all major sports?

Based on their website, they mention supporting kids and documenting their year for baseball, soccer, football, and basketball teams.

What is their approach to customer service?

Their approach is client-centric, with a Customer Service Manager Janeen Conner focused on interacting with clients, learning their needs, and ensuring a great overall experience.

Are there testimonials available for Big-photo.com?

Yes, their website features client testimonials from individuals like Matt Partin, Friday F.

Foster, and Lesia Jones, often highlighting professionalism, quality, and good customer service. Techno-pm.com Reviews

Do they provide services for private individuals or only schools and businesses?

While their website highlights school, team, and corporate photography, the mention of “son’s portraits” in a testimonial suggests they also cater to individual portrait needs beyond just schools.

How can I contact Big-photo.com?

You can contact Big-photo.com by calling their office at 502 585-3103.

Does Big-photo.com handle digital photo enhancements?

Yes, Beth Smith’s role includes learning new programs and techniques via computer to enhance photos, indicating they handle digital post-production.

Is Big-photo.com active in the local Louisville community?

Yes, they are a locally owned business that actively supports the local community and aim to build relationships with local clients.

What makes Big-photo.com different from other photography studios?

Their main differentiators are being locally owned not a franchise, offering customized services, providing prompt delivery by avoiding shipping delays, and a strong emphasis on personalized customer service.

Can Big-photo.com handle large-scale photography projects like entire schools?

What is the overall client sentiment about Big-photo.com based on reviews?

Based on the provided testimonials, clients consistently praise Big-photo.com for its professionalism, excellent customer service, high-quality pictures, efficient processes, and reasonable pricing.

Big-photo.com Reviews