While the site provides details on their services and boasts client testimonials, a thorough review reveals areas where transparency and direct information are lacking, especially regarding pricing and specific service tiers.
This lack of upfront clarity is a significant factor when considering their legitimacy and ethical standing from a user’s perspective.
Here’s an overall review summary:
- Company Name: Artmedia Digital, Inc.
- Location: New York, USA
- Key Services Offered: Brand and Identity, Graphic Design, Digital Design, Online Marketing, Managed Cloud Hosting.
- Client Testimonials: Present and positive, with links to some client websites.
- Team Information: Founders and a junior designer are listed, along with a mention of independent producers, copywriters, photographers, and printers.
- Accessibility Statement: Available and committed to WCAG 2.1 Level AA.
- Terms of Service & Privacy Policy: Detailed, with important clauses regarding data handling, liability, and cancellations.
- Pricing Transparency: Lacking. No direct pricing information is provided on the main service pages or a dedicated pricing page.
- Ethical Considerations General: The services offered digital design, marketing, hosting are generally permissible. However, the lack of transparent pricing means a user cannot assess potential hidden costs or interest-based payment structures Riba without direct inquiry, which is a significant drawback.
They highlight a decade of experience and “hundreds of successful projects.” While the presence of client reviews, a detailed ‘Who We Are’ section, and an accessibility commitment are positive indicators, the absence of clear pricing structures for their core services immediately raises a red flag.
Without this, potential clients are forced into a discovery process that could lead to unexpected costs or a feeling of being pressured.
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Furthermore, for services like “Managed Cloud Hosting,” while terms mention a money-back guarantee, the actual cost and subscription tiers are not visible.
This lack of upfront financial clarity can lead to issues and make it difficult for a client to budget effectively or compare services transparently.
Here are some of the best alternatives for digital design and marketing services that prioritize ethical practices and transparency:
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- Key Features: Visual web development platform, no-code/low-code capabilities, robust CMS, integrated hosting, strong design flexibility.
- Price: Various plans from Free to Enterprise, with clear pricing tiers for site plans and account plans.
- Pros: Excellent for responsive design, high degree of creative control, active community, direct pricing.
- Cons: Steeper learning curve for beginners, can be more expensive than basic website builders.
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- Key Features: All-in-one website builder, e-commerce functionality, marketing tools, beautiful templates.
- Price: Transparent monthly/annual subscription plans clearly listed on their website.
- Pros: User-friendly, aesthetically pleasing designs, good for small businesses and portfolios.
- Cons: Less design flexibility than a platform like Webflow, app integrations can be limited.
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- Key Features: Drag-and-drop website builder, extensive template library, AI design assistant, various business tools.
- Price: Clear subscription tiers for different needs, including free options with limitations.
- Pros: Very easy to use, wide range of features, good for quick setup.
- Cons: Can be less scalable for complex projects, website performance can sometimes be an issue.
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- Key Features: Managed hosting for WordPress sites, simplified setup, security, and performance optimization.
- Price: Various plans with transparent pricing, distinct from self-hosted WordPress.org.
- Pros: Easy entry into the WordPress ecosystem, automatic updates and backups, dedicated support.
- Cons: Less control than self-hosted WordPress, can be more restrictive on plugins/themes depending on the plan.
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Kinsta Premium Managed WordPress Hosting
- Key Features: High-performance managed WordPress hosting, Google Cloud Platform infrastructure, robust security, daily backups.
- Price: Clearly defined monthly plans based on number of sites, visits, and storage.
- Pros: Exceptional speed and reliability, excellent customer support, scalable.
- Cons: Higher price point, primarily focused on WordPress.
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Fiverr For specific design/marketing tasks
- Key Features: Marketplace for freelance services graphic design, digital marketing, content writing, etc..
- Price: Project-based pricing, transparently listed by freelancers for individual gigs.
- Pros: Access to a wide range of specialized talent, competitive pricing, clear deliverables.
- Cons: Quality can vary, requires careful vetting of freelancers, communication overhead.
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Upwork For agency-level projects with freelancers
- Key Features: Platform for hiring freelancers and agencies for short-term or long-term projects, including web development, design, and marketing.
- Price: Hourly or fixed-price contracts, negotiated directly with freelancers/agencies. Platform fees apply.
- Pros: Wide talent pool, built-in project management tools, secure payment system.
- Cons: Requires more active management, quality control can be a concern if not properly vetted, fees for both clients and freelancers.
Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.
IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.
Artmedia.digital Review & First Look
Their homepage immediately hits you with a dynamic, scrolling banner and promises a “bespoke approach” where your web presence will “fit you perfectly.” They emphasize three core aspects: transforming your business, building a foundation through discovery and planning, and incorporating your brand and marketing for the “big picture.”
Initial Impressions and Aesthetic
The website itself boasts a clean, modern design with smooth animations and high-quality imagery.
It feels professional and attempts to convey a sense of expertise and creativity.
The layout is intuitive, guiding visitors through their services, team members, client testimonials, and a portfolio of recent work.
Core Service Offerings
Artmedia.digital highlights several key services: Lespompeurs.com Review
- Brand and Identity: This suggests a focus on developing a consistent and recognizable brand image.
- Graphic Design: Encompassing visual elements for various media.
- Digital Design: Likely referring to UI/UX for websites and digital platforms.
- Online Marketing: Implies SEO, content marketing, and potentially social media or paid advertising.
These services collectively aim to provide a comprehensive digital solution for businesses, non-profits, NGOs, artists, and startups.
The breadth of services indicates they intend to be a one-stop shop for digital presence needs, which can be appealing to clients looking for integrated solutions rather than multiple vendors.
The Missing Piece: Transparent Pricing
Here’s where the initial impression takes a hit: the complete absence of pricing information.
The website lacks any dedicated “Pricing” or “Packages” page.
This omission is a significant drawback for several reasons: Providecapital.com Review
- No Budgeting Clarity: Potential clients cannot quickly assess if Artmedia.digital’s services align with their budget, forcing them to engage in inquiries before understanding basic cost parameters.
- Ethical Consideration: In Islam, transparency in financial dealings is highly emphasized to avoid gharar excessive uncertainty. While service-based pricing can vary, a complete lack of public pricing, especially for managed hosting which often has standard rates, can create an environment where clients are not fully informed upfront.
- Time Consumption: Without visible pricing, clients must invest time in consultations just to get basic cost estimates, which can be inefficient for both parties.
Understanding Artmedia.digital’s Approach and Offerings
Artmedia.digital describes its approach as “simple: we listen, collaborate, and deliver.” This client-centric philosophy is appealing, emphasizing tailored services to meet unique goals.
They claim to uncover new opportunities, drive meaningful engagement, and achieve measurable growth.
Client Testimonials and Case Studies
The website features a prominent “Clients Reviews” section with positive feedback from various businesses, including “The Kundalini Sanctuary, Las Vegas,” “Pauli & Uribe Architects, Boston,” and “A Moveable Feat, New York.” These testimonials often highlight the team’s talent, responsiveness, and ability to deliver on time and within budget.
The inclusion of links to some client websites where applicable adds a layer of credibility, allowing visitors to see examples of their work in a live environment.
Meet The Team
Artmedia.digital introduces its core team: Workspaceserver.com Review
- Thomas L. Mendalka: CEO, Founder
- Agnes Galuszynska Mendalka: Managing Director
- Marcel Mendalka: Junior Designer
They also acknowledge a network of “independent producers, copywriters, photographers and printers.” This transparency about their team structure, even if it’s a small core with external collaborators, is a positive aspect, fostering trust by showing the human element behind the agency.
Commitment to Accessibility
A noteworthy feature is their detailed “Our Commitment” to digital accessibility.
They explicitly state their active work toward compliance with the Web Content Accessibility Guidelines WCAG 2.1 Level AA.
They list specific accessibility features implemented, such as keyboard navigation, alt text for images, readable text and contrast, and screen reader compatibility.
They also provide contact information for users experiencing accessibility barriers. Entrenovate.com Review
This commitment is commendable and reflects a responsible and inclusive business practice.
Artmedia.digital’s Policies and Legal Standing
A crucial part of evaluating any online service provider is delving into their legal documents.
Artmedia.digital provides comprehensive Terms of Service for Managed Cloud Hosting and a Privacy Policy, which are vital for understanding user rights, data handling, and company responsibilities.
Managed Cloud Hosting Terms of Service
- Account Eligibility: Users must be 18 or older.
- Data Hosting: Data is hosted in the United States.
- Website Transfers: Offered as a courtesy service for 30 days post-signup, with charges thereafter. They explicitly state no guarantees regarding transfer completion or liability for lost data. Users are solely responsible for backing up their data. This is a critical point for potential clients to note.
- User Content: Users are solely responsible for their content and grant Artmedia Digital a license to use it for providing services. Artmedia Digital reserves the right to take corrective action, including content removal, for violations.
- Third-Party Products and Services: Artmedia Digital may act as a reseller or licensor of third-party products. any rights or remedies are limited to those extended by the manufacturer. They are not responsible for Third Party Sites or Content linked through their services.
- Prohibited Persons: Adherence to U.S. Trade Laws, prohibiting use by individuals/entities in OFAC-sanctioned countries e.g., Cuba, Iran, Syria, North Korea, Crimea region of Ukraine.
- Account Security: Users are responsible for secure scripts/programs and strong passwords. Artmedia Digital may monitor systems for authorized use and security.
- HIPAA Disclaimer: Crucially, Artmedia Digital states they are not HIPAA compliant. They explicitly prohibit the use of their services for storing “protected health information” and disclaim any representation that their services comply with HIPAA. This is a vital disclosure for any healthcare-related businesses.
- Billing and Payment:
- Prepayment required.
- Autorenewal is standard unless canceled.
- All fees are non-refundable unless otherwise stated.
- Late payments may result in suspension or termination.
- 30-day money-back guarantee for managed hosting services only, with specific conditions first-time accounts, written request within 90 days of termination, excludes administrative/setup fees.
- No refunds for bank wire transfers, Western Union, checks, or money orders. credit posted to account instead.
- CPU, Bandwidth, and Disk Usage: Subject to acceptable use policy. excessive usage may lead to termination or additional fees. Reselling of hosting services is strictly prohibited.
- Uptime Guarantee: 99.9% uptime for hosting servers, with a one-month credit for failure excluding planned maintenance.
- Limitation of Liability: Artmedia Digital’s liability is significantly limited to the amount paid in the three months prior to the initial action giving rise to liability. This is a standard but important clause to be aware of.
- Indemnification: Users agree to indemnify Artmedia Digital against claims arising from their use of services or breach of the agreement.
- Backups and Data Loss: Artmedia Digital states their backup service runs once a week, overwrites previous backups, and only one week of backups are kept. Users are solely responsible for backing up their own files and data. This highlights that their backup service is a courtesy and not a primary data recovery solution for users.
Privacy Policy
The Privacy Policy outlines how Personally Identifiable Information PII is collected, used, and protected.
- Information Collection: Name, email, mailing address, phone number when registering or filling forms.
- Information Usage: Personalize user experience, improve website, customer service, administer contests, send periodic emails.
- Security Measures: Secured networks, limited access, security scans.
- Cookies: Used for collecting aggregate data, users can disable them.
- Third-Party Disclosure: Explicitly states they do not sell, trade, or otherwise transfer PII, including phone numbers and opt-in consent, to third parties. Notably, “no mobile information, including text messaging opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes.” This is a strong privacy stance regarding mobile data.
- Third-Party Links: States they do not include or offer third-party products or services on their website, though they may link to external sites.
- Analytics Partners: Use Microsoft Clarity and Microsoft Advertising for behavioral metrics, heatmaps, and session replay, and Google for advertising principles though AdSense is not currently enabled.
- Compliance: Adheres to CalOPPA, honors “Do Not Track” signals, and is COPPA compliant does not market to children under 13.
- Data Breach Notification: Will notify users via email within 7 business days and via in-site notification within 1 business day.
- CAN-SPAM Act Compliance: Follows guidelines for commercial email, including opt-out options.
Pros & Cons of Artmedia.digital
When evaluating Artmedia.digital, it’s important to weigh its strengths against areas that could be improved. Iconlifesaver.com Review
The lack of transparent pricing is a major “con” that affects multiple aspects of their perceived reliability and user experience.
Pros of Artmedia.digital
- Professional Website Design: The agency’s own website is clean, modern, and aesthetically pleasing, serving as a good showcase for their digital design capabilities.
- Clear Service Offerings: The key services Brand and Identity, Graphic Design, Digital Design, Online Marketing are clearly articulated, giving potential clients a good understanding of what they offer.
- Positive Client Testimonials: Numerous positive testimonials from various businesses, some with direct links to client websites, add credibility and demonstrate client satisfaction.
- Team Transparency: Listing key team members CEO, Managing Director, Junior Designer provides a personal touch and builds trust.
- Strong Accessibility Commitment: Their detailed commitment to WCAG 2.1 Level AA and provision for users with disabilities is highly commendable and demonstrates responsible business practices.
- Comprehensive Legal Documents: The presence of detailed Terms of Service and Privacy Policy, though complex, indicates a professional approach to legal compliance and user rights.
- Explicit HIPAA Disclaimer: For businesses handling sensitive data, their clear statement about not being HIPAA compliant is crucial and prevents misunderstandings.
- Strong Privacy Stance on Mobile Data: Their explicit declaration that “no mobile information, including text messaging opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes” is a significant positive for user privacy.
Cons of Artmedia.digital
- Unclear Service Tiers/Packages: Without pricing, it’s also unclear if they offer distinct service tiers, packages, or if every project is truly a fully bespoke solution. This makes it difficult to compare their offerings to competitors.
- Managed Hosting Terms are Dense: While thorough, the Managed Cloud Hosting Terms of Service are very long and dense, requiring significant time to read and understand. Key details, like the responsibility for backups, could be more prominently highlighted.
- Limited Portfolio Samples Visuals: While they list clients and link to some sites, a more extensive visual portfolio on their “Our Work” section might be beneficial to immediately showcase their design prowess beyond just listing client names.
- Backup Policy: Their backup policy weekly, overwriting previous backups, only one week kept states that users are “solely responsible” for backing up their own data. While transparent, this implies their backup service is a courtesy and not a robust, primary solution, which is important for clients to fully grasp.
How to Engage with Artmedia.digital And What to Ask
Given the lack of transparent pricing, engaging with Artmedia.digital requires a proactive approach to gather the necessary information.
For any potential client, especially those coming from an ethical standpoint where financial transparency is key, direct and clear communication is paramount.
Initial Contact and Information Gathering
The website provides a “Get In Touch” section with a contact form, email address , and phone number 917 410-4111. When initiating contact, it’s crucial to be precise about your needs and what information you are seeking.
Key Questions to Ask
To overcome the lack of public pricing and ensure clarity, potential clients should prepare a list of specific questions: Resumeprofs.com Review
- Pricing Structure: “Could you please provide a detailed breakdown of your pricing models for ? Do you offer fixed-price packages, hourly rates, or project-based quotes?”
- Tiered Services: “Are there different tiers or packages for your services e.g., basic, standard, premium web design packages? If so, what do each of these tiers include and what are their respective price ranges?”
- Payment Terms: “What are your standard payment terms? Is there a deposit required upfront? Are payments structured in installments, and if so, at what milestones?”
- Included Services vs. Upsells: “What exactly is included in your standard service offerings, and what might incur additional charges e.g., specific integrations, extra revisions, premium stock photos?”
- Contract Length and Cancellation: “What is the typical contract length for your services? What is your cancellation policy, and are there any early termination fees?”
- Managed Hosting Costs: “If we opt for your managed cloud hosting, what are the exact monthly or annual costs associated with different hosting plans, and what are the resource limits storage, bandwidth, CPU for each?”
- Data Ownership and Portability: “Once a project is completed, who owns the intellectual property of the design and content? What is the process for transferring our website and data if we decide to move to another provider in the future?”
- Backup and Disaster Recovery: “Can you elaborate on your backup procedures for client websites beyond the general terms? What is your disaster recovery plan in case of a major outage or data loss?”
The Importance of a Detailed Proposal
After an initial consultation, insist on a comprehensive written proposal. This proposal should clearly outline:
- The scope of work.
- Deliverables.
- Timelines.
- Total project cost.
- Payment schedule.
- Any recurring fees e.g., for hosting, maintenance.
- Specific terms and conditions tailored to your project.
This detailed proposal serves as a crucial document for transparency and helps prevent misunderstandings down the line, ensuring that both parties are aligned on expectations and financial commitments.
Artmedia.digital Pricing Based on Inferred Information
However, based on their Managed Cloud Hosting Terms of Service, we can infer some general aspects of their billing and payment practices, though not specific prices:
- Prepayment: Services are to be paid for “in advance of the time period during which such Services are provided.”
- Autorenewal: Unless canceled, services are billed on an “automatically recurring basis.”
- Non-Refundable Fees: Administrative fees, install fees for custom software, and other setup fees are non-refundable. Domain registrations and renewals are also generally non-refundable once processed.
- Money-Back Guarantee Hosting Only: A 30-day money-back guarantee is offered only for their Managed Hosting services. This applies to first-time accounts and requires a written request within 90 days of termination. It explicitly excludes administrative, install, or other setup fees.
- Late Payments: Invoices are due within 10 days, and outstanding invoices after 30 days can lead to service suspension or termination.
- Price Changes: Artmedia Digital reserves the right to change prices, with a 30-day notice for annual or longer-term plans.
Key Takeaway for Pricing:
Since no specific dollar amounts or even estimated ranges are provided, any potential client considering Artmedia.digital must be prepared to: Designtoscano.com Review
- Contact them directly to request a quote for their specific project or hosting needs.
- Scrutinize any quotes received to understand what is included, what is extra, and all payment terms.
- Be wary of engagement models that lack clear, upfront cost parameters. Ethical financial dealings require clear terms and conditions, especially regarding price.
For services like web design, graphic design, and online marketing, pricing can vary wildly based on scope, complexity, and ongoing maintenance.
This lack of transparency is a significant hurdle for ethical consideration, as it prevents a fair and open assessment of value and potential financial commitment upfront.
Artmedia.digital vs. Competitors
When evaluating Artmedia.digital against its competitors, the comparison often centers on service breadth, transparency, and pricing models.
Artmedia.digital’s Positioning
- Personalized Approach: Emphasis on listening, collaborating, and delivering custom solutions.
- Comprehensive Service Range: Offering brand and identity, graphic design, digital design, and online marketing under one roof.
- Client Testimonials: Strong social proof from satisfied clients.
- Commitment to Accessibility: A notable dedication to WCAG compliance.
How Artmedia.digital Differs from Competitors Particularly on Transparency
-
Transparent Pricing Agencies e.g., some smaller web design studios:
- Differentiation: These agencies often list starting prices for common services e.g., “Basic Website Package from $X,XXX” or offer tiered pricing models. This immediate transparency helps clients self-qualify and understand potential costs without a full consultation.
- Artmedia.digital Comparison: Artmedia.digital’s lack of any public pricing puts it at a disadvantage here. While their “bespoke” approach might justify customized quotes, even a general price range would enhance trust and save time for both parties.
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Platform-Based Solutions e.g., Webflow, Squarespace, Wix: Adeuslife.com Review
- Differentiation: These are not agencies but rather DIY or agency-assisted platforms that offer clear, tiered subscription pricing for their software and hosting. Their costs are typically lower for basic sites, but they require more client involvement or specific developer expertise.
- Artmedia.digital Comparison: Artmedia.digital offers managed hosting, which is more akin to a service like Kinsta or WP Engine premium managed hosting providers rather than a simple platform. While they offer design services on top of hosting, direct platform competitors have clearer, published pricing.
-
Freelance Marketplaces e.g., Fiverr, Upwork:
- Differentiation: These platforms provide access to individual freelancers who offer specific digital services e.g., logo design, SEO audits often with transparent, project-based pricing per “gig” or hourly rates.
- Artmedia.digital Comparison: Artmedia.digital is an agency with a defined team and a more integrated, comprehensive service offering. While freelancers offer transparency, Artmedia.digital aims for a more cohesive, managed project experience. However, clients using marketplaces benefit from immediate price visibility.
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Full-Service Digital Marketing Agencies:
- Differentiation: Similar to Artmedia.digital, these agencies offer a broad range of services. Reputable ones will often provide case studies with measurable ROI, specific client success metrics, and sometimes, a range of project costs after an initial consultation.
- Artmedia.digital Comparison: Artmedia.digital aligns closely here in terms of service breadth. However, many established agencies in this tier might still offer slightly more public indicators of their pricing strategy or typical client budgets, even if full quotes are custom.
The Pricing Opacity Challenge
The most significant differentiator is Artmedia.digital’s pricing opacity. In an industry where competition is fierce and clients seek value, not having transparent pricing forces an extra step requesting a quote that many competitors streamline. This can lead to clients choosing providers who are more forthcoming with their cost structures upfront.
Furthermore, for ethical considerations, the lack of pricing clarity makes it impossible to quickly assess if the financial terms might involve riba interest in any hidden payment structures, though this is less common for direct service fees. The burden is placed entirely on the client to inquire and fully understand the financial commitment before any agreement. Raquex.com Review
How to Cancel Artmedia.digital Subscription Managed Hosting
If you find yourself needing to cancel services with Artmedia.digital, specifically their Managed Cloud Hosting, their Terms of Service provide clear instructions.
It’s important to follow these steps precisely to ensure your cancellation is processed correctly and to understand any potential implications.
Cancellation Process
According to their Terms of Service Section 13, “Cancellations and Refunds”, you must initiate the cancellation process by giving Artmedia Digital written notice.
- Method of Notice: Send an email to .
- Confirmation: Artmedia Digital requires cancellations to be done via email to confirm your identity, confirm your preparedness for files and emails to be removed, and to document the request.
- Effective Date: Cancellations for hosting accounts will be effective on the account’s renewal date.
Important Considerations for Cancellation
- Data Deletion: Upon termination of services for any reason, Artmedia Digital states that “USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.” This is a critical point. Ensure you have independently backed up all your website files, databases, emails, and any other data before initiating cancellation. Artmedia Digital explicitly states they are not responsible for files and/or data residing on your account and that their backup service is a courtesy, running once a week and overwriting previous backups.
- Refund Eligibility:
- Managed Hosting: If you cancel within the first thirty 30 days of your initial term the “Money-Back Guarantee Period” for managed hosting services, you may be eligible for a full refund of hosting fees only. You must submit a “Refund Request” in writing to the Artmedia Digital Support Team within ninety 90 days of termination or cancellation.
- Exclusions: This money-back guarantee does not apply to administrative fees, install fees for custom software, other setup fees, or any fees for additional services.
- First-Time Accounts Only: Only first-time accounts are eligible for this refund. If you’ve had an account before, canceled, and signed up again, or opened a second account, you are not eligible.
- Payment Method Exclusion: No refunds are provided if you used bank wire transfers, Western Union payments, checks, or money orders. Any applicable credit will be posted to your hosting account instead.
- Domain Cancellations: Domain renewals are billed and renewed thirty 30 days before the renewal date. It is your responsibility to notify Artmedia Digital’s Billing department via email to cancel any domain registration at least thirty 30 days prior to the renewal date. No refunds will be given once a domain is renewed. All domain registrations and renewals are final.
- Accrued Fees: You are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation.
- Breach of Agreement: Violations of the Agreement will waive your rights under the refund policy.
Steps to Take Before Cancelling
- Backup All Data: Download all your website files, databases, and emails from your Artmedia Digital hosting account. This is the most crucial step to prevent permanent data loss.
- Migrate Your Website if applicable: If you are moving to a new host, ensure your website has been successfully migrated and is fully operational on the new server before canceling with Artmedia Digital.
- Save Important Communications: Keep a record of all communication with Artmedia Digital, especially regarding your cancellation request.
- Change DNS Records: If you plan to keep your domain name, update its DNS records to point to your new hosting provider before your Artmedia Digital account is terminated to minimize downtime.
By following these guidelines, you can navigate the cancellation process with Artmedia.digital effectively and protect your digital assets.
How to Cancel Artmedia.digital Free Trial Inferred from Terms
However, their Managed Cloud Hosting Terms of Service Section 13 refers to a “thirty 30 day money-back guarantee” for their hosting services. Brakeburn.com Review
This functions similarly to a trial period, allowing users to experience the service and request a refund if unsatisfied within that timeframe.
Cancelling During the Money-Back Guarantee Period for Managed Hosting
If you’ve signed up for their Managed Cloud Hosting and wish to cancel within the 30-day money-back guarantee period, here’s how to proceed based on their terms:
- Initiate Cancellation: You must send a written notice of termination or cancellation via email to the Artmedia Digital Support Team at .
- Submit Refund Request: Alongside your cancellation, you must submit a “Refund Request” in writing to the same email address. This request must be made within ninety 90 days of such termination or cancellation.
- Eligibility Check: Ensure you meet the eligibility criteria:
- It must be your first-time account with Artmedia Digital. If you’ve had an account before, canceled, and signed up again, or if you have opened a second account, you will not be eligible.
- The refund applies only to fees paid for hosting services. It specifically excludes administrative fees, install fees for custom software, or other setup fees, and any fees for additional services.
- Payment Method: If you used bank wire transfers, Western Union payments, checks, or money orders, no refund will be provided. a credit will be posted to your hosting account instead.
- Data Backup: Prioritize backing up all your user content, websites, and data before requesting cancellation. Artmedia Digital states that upon termination, “USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.” Their backup service is a courtesy and not a guarantee of data recovery.
Important Notes:
- No Free Trial for Agency Services: Do not expect a trial period for their design or marketing agency services. These are typically project-based, and engagement would likely begin with a custom quote and contract.
- Distinction: It is crucial to distinguish between the “money-back guarantee” for hosting and a traditional “free trial” for other services. The former implies a paid service that can be refunded, while the latter is a no-cost introductory period.
- Review Terms: Always re-read the most current Terms of Service on Artmedia.digital’s website before proceeding with any cancellation, as terms can be updated they note “Effective as of November 22, 2024” for their current terms.
Given the absence of a free trial for their core design and marketing services, the best approach for evaluation is to request a consultation, understand their project methodology, and carefully review any proposed scope and financial terms before committing.
FAQ
What is Artmedia.digital?
They aim to help businesses, non-profits, NGOs, artists, and startups build and grow their digital presence.
What services does Artmedia.digital offer?
Artmedia.digital offers a range of key services including Brand and Identity planning and creation, Graphic Design, Digital Design likely UI/UX for web, and Online Marketing. They also provide Managed Cloud Hosting services. Extensionsdarling.com Review
Is Artmedia.digital a legitimate company?
Based on the information on their website, Artmedia.digital appears to be a legitimate company with a physical address, named team members, client testimonials, and comprehensive legal documents Terms of Service, Privacy Policy.
Where is Artmedia.digital located?
Artmedia.digital is located in New York City, with their listed address being 99 Wall Street #227, NYC 10005.
Does Artmedia.digital provide pricing information on its website?
Potential clients need to contact them directly for quotes.
Does Artmedia.digital offer a free trial for its services?
However, their Managed Cloud Hosting services come with a 30-day money-back guarantee, which functions similarly to a trial period for hosting.
How does Artmedia.digital handle client data and privacy?
According to their Privacy Policy, Artmedia.digital collects PII name, email, address, phone number to personalize user experience, improve their website, respond to service requests, and send emails. Aohostels.com Review
They state they do not sell, trade, or otherwise transfer PII, including mobile information and text messaging opt-in data, to third parties for marketing purposes.
Is Artmedia.digital HIPAA compliant?
No, Artmedia.digital explicitly states in their Terms of Service that they are not HIPAA compliant. They prohibit the use of their services for storing “protected health information” and disclaim any warranty of HIPAA compliance.
What is Artmedia.digital’s policy on website backups?
Artmedia.digital provides a backup service that runs once a week and overwrites previous backups, keeping only one week of backups at a time. They emphasize that this service is a courtesy and that users are solely responsible for backing up all their own files and data.
What is Artmedia.digital’s uptime guarantee for hosting?
Artmedia.digital offers a 99.9% uptime guarantee for its hosting servers.
If physical downtime falls short, clients may receive one month of credit on their account, subject to approval and justification. Beyondflights.com Review
How do I cancel my Artmedia.digital Managed Hosting subscription?
To cancel your Managed Hosting subscription, you must send a written notice via email to their support team at . Cancellations for hosting accounts are effective on the account’s renewal date.
Can I get a refund if I cancel Artmedia.digital Managed Hosting?
Yes, a full refund of hosting fees may be available if you are a first-time account holder and cancel within the first 30 days of the initial term the “Money-Back Guarantee Period”. A written Refund Request must be sent to their support team within 90 days of termination.
This excludes administrative, setup, and additional service fees.
What payment methods are non-refundable at Artmedia.digital?
According to their terms, no refunds will be provided for payments made via bank wire transfers, Western Union payments, checks, or money orders.
Any applicable credit for these methods will be posted to your hosting account instead. Printrunner.com Review
Does Artmedia.digital share my mobile information with third parties?
No, Artmedia.digital explicitly states in its Privacy Policy that “no mobile information, including text messaging opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes.”
Does Artmedia.digital use cookies on its website?
Yes, Artmedia.digital uses cookies to compile aggregate data about site traffic and interactions to improve site experiences and tools.
Users can choose to disable cookies through their browser settings.
What industry standards does Artmedia.digital adhere to for accessibility?
Artmedia.digital states its commitment to ensuring digital accessibility and actively works toward compliance with the Web Content Accessibility Guidelines WCAG 2.1 Level AA.
They also aim to comply with the Americans with Disabilities Act ADA. Nailbeanails.com Review
What happens to my data if I terminate services with Artmedia.digital?
Upon termination of services for any reason, Artmedia Digital states that “USER CONTENT, USER WEBSITES, AND OTHER DATA WILL BE DELETED.” This emphasizes the importance of backing up your own data prior to cancellation.
Does Artmedia.digital use third-party analytics?
Yes, Artmedia.digital partners with Microsoft Clarity and Microsoft Advertising to capture website usage data for behavioral metrics, heatmaps, and session replay.
They also reference Google’s advertising principles.
Are there any prohibited uses of Artmedia.digital’s services?
Yes, their Terms of Service prohibit using services for unlawful or prohibited purposes, including connecting to third-party networks without authorization, reselling web hosting services without written authorization, or using services from OFAC-sanctioned countries.
How does Artmedia.digital handle price changes?
Artmedia.digital reserves the right to change prices or other charges at any time.
They commit to providing at least thirty 30 days notice before charging any price change on annual or longer-term plans.
It is the user’s responsibility to periodically review billing information.
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