Based on checking the website, AED.com appears to be a legitimate online retailer specializing in Automated External Defibrillators AEDs, related accessories, and various safety training courses.

They seem to cater to a broad audience, from individuals looking for personal safety solutions to businesses and organizations needing to equip their premises and train their staff.

Their product range includes new and recertified AED machines from well-known brands like Defibtech, ZOLL, Philips, Cardiac Science, and Physio-Control, alongside essential accessories like pads, batteries, and cabinets.

Beyond product sales, AED.com also emphasizes education and preparedness, offering a variety of online CPR and safety certification courses.

This dual focus on equipment and training highlights their commitment to fostering a safer environment by providing the tools and knowledge necessary to respond to medical emergencies.

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The website’s long-standing presence, coupled with testimonials and partnerships with recognized organizations, suggests a reputable operation.

However, as with any online purchase, understanding their policies, product details, and customer service is key to a satisfactory experience.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

AED.com Review & First Look

Based on looking at the website, AED.com presents itself as a comprehensive resource for Automated External Defibrillators AEDs and emergency preparedness training.

The site is professionally designed, offering a clear navigation structure that directs users to AED machines, accessories, CPR training, and safety kits.

This initial impression suggests a serious commitment to public health and safety.

User Interface and Navigation

The user interface of AED.com is intuitive and straightforward.

Key categories are easily accessible from the main navigation bar, and a prominent search function allows for quick product location. Longchamp.com Reviews

Product pages are well-organized, typically including:

High-quality images: Multiple views of the AEDs and accessories.
Detailed descriptions: Specifications, features, and intended use cases.
Pricing: Clearly displayed, often with options for packages or bundles.
Related products: Suggestions for accessories or complementary training.

The site also features a “Quick Links” section and contact information prominently, ensuring users can find support easily.

This focus on user experience is critical for a site dealing with life-saving equipment, as it minimizes confusion and facilitates quick decision-making.

Initial Product Impressions

AED.com offers a robust selection of AEDs from leading manufacturers.

This variety is crucial for catering to different needs and budgets, ranging from compact home-use AEDs to more advanced models for public and professional settings. Pingplayers.com Reviews

The inclusion of “Recertified AEDs” provides a more affordable entry point for those with budget constraints, making vital equipment more accessible.

Brands stocked: Defibtech, ZOLL, Philips, Cardiac Science, Physio-Control.
Product types: New AEDs, recertified AEDs, AED/training packages, accessories pads, batteries.
Pricing transparency: Prices are clearly listed for each product, and package deals often highlight savings.

The emphasis on combining AED purchases with training packages is a smart move, aligning with the critical need for proper usage knowledge.

This integration helps ensure that buyers are not just acquiring equipment but also gaining the confidence and skills to use it effectively in an emergency.

AED.com Features

AED.com distinguishes itself not just as a reseller of AEDs but as a comprehensive platform for emergency preparedness.

The features highlighted on their website go beyond simple product listings, aiming to provide a holistic solution for individuals and organizations. Sprottmoney.com Reviews

Extensive Product Catalog

The core strength of AED.com lies in its diverse and extensive product catalog.

They offer a wide range of AED models, ensuring that customers can find a device suitable for various environments and needs.

New AED Machines:
- Defibtech Lifeline VIEW Dual-Language AED: Priced at $2,127.95, offering multilingual support.
- ZOLL AED PLUS: Available for $2,089.99, known for its real-time CPR feedback.
- Philips HeartStart OnSite AED: Listed at $1,669.99, a popular choice for home and office use.
- Physio-Control AED LIFEPAK CR2 Defibrillator: Starting from $2,115.00, a high-performance option.
Recertified AEDs:
- Cardiac Science Powerheart G3 Plus AED Recertified: Available for $699.00, providing a cost-effective solution.
- ZOLL AED Plus Recertified: Previously available for $799.00 though currently out of stock, showing significant savings compared to new units.
AED Accessories: Pads, batteries, carry cases, wall cabinets, signage, and readiness kits, all essential for maintaining AED functionality and compliance.

The availability of both new and recertified units democratizes access to life-saving technology, recognizing diverse budget constraints while upholding safety standards.

Recertified units undergo rigorous testing to ensure they meet operational specifications, providing a reliable alternative at a lower cost.

Comprehensive Training Programs

A standout feature is AED.com’s commitment to education through its online CPR and safety certification courses. Hpsmart.com Reviews

This is crucial because an AED, no matter how advanced, is only as effective as the trained individual using it.

Online CPR/AED/First Aid Training:
- Adult, Child, Infant CPR/AED/First Aid Online Training: $35.00
- Adult CPR/AED Online Training: $35.00
- Bloodborne Pathogens Online Training: $35.00
- First Aid for Opioid Overdoses Online Training: $30.00
- Anaphylaxis and Epinephrine Auto-Injector Online Training: $35.00
- Babysitting Basics Online Training: $49.00
- First Aid, Health & Safety for Coaches Online Training: $55.00
Virtual CPR & Safety Training Bundles: Many AED packages include virtual CPR training, making it convenient for purchasers to get trained immediately. For example, the Defibtech Lifeline AED and Virtual CPR Training Bundle is $1,774.38.

These online courses offer flexibility, allowing individuals and groups to gain vital certifications from the comfort of their home or office.

The range of courses addresses various emergency scenarios, from basic CPR to specific first aid for coaches and opioid overdoses, demonstrating a broad approach to safety education.

Customer Support and Resources

AED.com emphasizes customer support and provides various resources to assist users.

Dedicated Phone Lines: Separate extensions for Customer Care, Sales, Service, and CPR Training, indicating specialized support. Their operating hours are M-F, 8 am – 6 pm EST with CPR Training ending at 5 pm EST. Starnameregistry.com.au Reviews
Knowledge Base/News Section: The “NEWS FROM AED.COM” section offers articles on topics like:
- “3 Reasons You Need a Bleeding Control Kit AND a First Aid Kit”
- “What is Virtual CPR & Safety Training?”
- “What are the Differences Between Infant, Child, and Adult CPR?”
- “AED Use on Infants and Children”
- “What You Need to Know About Agonal Breathing”
These articles serve as valuable educational resources, helping users understand the importance and proper use of AEDs and other safety equipment.
LifeShield Login: A dedicated portal for managing AED programs, suggesting support for organizations and businesses in maintaining their AED readiness.

The combination of readily available customer service channels and informative content positions AED.com as more than just a retailer.

They appear to be a partner in emergency preparedness, offering ongoing support and valuable insights. Scholl-shoes.com Reviews

AED.com Pros & Cons

When evaluating AED.com, it’s important to weigh its strengths against potential drawbacks, providing a balanced perspective for potential customers.

Advantages of AED.com

AED.com offers several compelling benefits for anyone seeking AEDs or emergency training.

Extensive Product Selection: The breadth of AED models from top manufacturers like Defibtech, ZOLL, Philips, Cardiac Science, and Physio-Control is a significant advantage. This variety ensures that customers can find an AED that perfectly matches their specific needs, whether for a home, office, school, or public facility.
Availability of Recertified Units: Offering recertified AEDs provides a crucial cost-effective option. These units, often significantly cheaper than new ones e.g., a Cardiac Science Powerheart G3 Plus Recertified for $699.00 vs. new units often exceeding $1,500, make life-saving technology accessible to a wider audience, including small businesses, non-profits, or individuals with tighter budgets.
Comprehensive Online Training Programs: The array of online CPR, AED, and First Aid courses e.g., Adult, Child, Infant CPR/AED/First Aid Online Training for $35.00 is a major plus. This dual focus on equipment and education ensures that purchasers are not just buying a device but are also empowered with the knowledge and skills to use it effectively. Bundled offers further enhance this value proposition.
Informative Resources and Blog: The “NEWS FROM AED.COM” section acts as a valuable knowledge hub. Articles on topics like “What are the Differences Between Infant, Child, and Adult CPR?” or “AED Use on Infants and Children” demonstrate a commitment to educating the public and supporting responsible AED ownership and usage.
Established Reputation and Trust: The website mentions being “TRUSTED BY TOP ORGANIZATIONS for over 20 years” and displays a Trustpilot logo. While specific Trustpilot ratings would be needed for a full assessment, this claim suggests a long-standing presence and established credibility in the industry, which is vital when purchasing life-saving equipment.
Dedicated Customer Support: The clear listing of phone extensions for Customer Care, Sales, Service, and CPR Training indicates a structured approach to customer support. This specialized assistance can be invaluable for technical questions, product selection, or training inquiries.
Free Shipping Offer: The “FREE Ship $99+ Contiguous US, Online Orders Only” offer is a practical benefit, especially given the cost of AED units, which typically exceed this threshold. This can lead to tangible savings for customers.

Potential Drawbacks of AED.com

While AED.com offers many advantages, a few points could be considered drawbacks or areas for further scrutiny.

Limited Transparency on Recertification Process: While recertified units are offered, the website could provide more detailed information on the specific process these units undergo. Customers might want to know the exact testing protocols, warranty details, and refurbishment standards to feel fully confident in their purchase of a pre-owned device.
Online-Only Training Certification Specifics: While online training is convenient, some users might prefer or require hands-on certification. The website clearly states “Online Training,” but detailed information on how these online certifications are recognized by various entities e.g., workplaces, regulatory bodies would be beneficial. It’s important to clarify if these online courses meet specific state or organizational requirements for certification that might demand in-person practical components.
Stock Availability for Popular Recertified Items: As seen with the “ZOLL AED Plus Recertified” being “Out of stock,” popular recertified units can have fluctuating availability. This is common for refurbished goods but might lead to disappointment if a specific model is desired for its cost-effectiveness. Customers may need to monitor stock or consider alternatives.
Generic Customer Reviews Displayed: While a Trustpilot logo is present, actual customer reviews and testimonials are not prominently featured directly on product pages or in a dedicated section with detailed feedback. This makes it harder for new potential customers to see direct peer experiences with specific products or the purchasing process. Displaying a clear average rating and a selection of user comments would enhance trust.
Promotional Expiration Dates: The coupon codes, like “MAYHERO200” and “MAYBLEED10,” have expiration dates e.g., “05/31/25”. While this is standard for promotions, consistent, fresh offers or a broader loyalty program might be appealing to repeat customers or larger organizations.
No Clear Return Policy Link on Homepage: While likely available in the footer or a dedicated FAQ, a quick link to the return policy and warranty information would be beneficial for potential buyers making significant purchases. Transparency here helps manage expectations.

By considering both the strengths and potential areas for improvement, customers can make a more informed decision when engaging with AED.com for their emergency preparedness needs.

AED.com Pricing

AED.com offers a range of pricing structures that cater to different budgets and needs, from individual purchasers to organizations. Krazygifts.co.uk Reviews

The pricing strategy revolves around new AED units, more affordable recertified units, and comprehensive training packages.

Cost of New AEDs

New AED units on AED.com are priced competitively, reflecting the advanced technology and life-saving capabilities they offer.

Prices vary significantly based on the brand, model, and included features.

Defibtech Lifeline VIEW Dual-Language AED: $2,127.95
Defibtech Lifeline Be a Hero AED/Training Package: From $1,992.73
ZOLL AED PLUS Be a Hero AED/Training Package: From $2,495.00
Philips HeartStart OnSite AED: $1,669.99
Philips Heartstart FRx AED: $2,010.00
Defibtech Lifeline AED: From $1,478.80
ZOLL AED Plus: $2,089.99
Physio-Control AED LIFEPAK CR2 Defibrillator: From $2,115.00
Physio-Control LIFEPAK 1000 Defibrillator: From $3,701.00 a higher-end professional model
ZOLL AED 3: $2,249.99

These prices typically reflect the unit alone, though many are offered as “Be a Hero AED/Training Packages” which bundle the AED with virtual CPR training, adding significant value.

The inclusion of training in these bundles can reduce the overall cost of getting both equipment and expertise. Baronsfarnboroughbmw.co.uk Reviews

Pricing of Recertified AEDs

Recertified AEDs provide a more budget-friendly option without compromising on functionality, as they undergo thorough testing and refurbishment.

This category is particularly appealing for those seeking to equip multiple locations or operating with limited funds.

Cardiac Science Powerheart G3 Plus AED Recertified: $699.00
Cardiac Science Powerheart G3 Plus Business Package Recertified: $838.00
ZOLL AED Plus Recertified: Previously $799.00 currently out of stock
ZOLL AED Plus Blemished, Recertified: $799.00 currently out of stock
Cardiac Science Powerheart G5 AED Recertified: $995.00

These prices represent substantial savings compared to new units, often 50-70% off the original retail price, making life-saving technology more accessible.

The “Blemished” designation indicates minor cosmetic imperfections that do not affect the device’s performance.

Online Training Course Costs

The online CPR and safety training courses are individually priced, offering flexibility for specific training needs. Spoonfulofcomfort.com Reviews

Adult, Child, Infant CPR/AED/First Aid Online Training: $35.00
Adult CPR/AED Online Training: $35.00
Cat & Dog First Aid Online Training: $38.00
Bloodborne Pathogens Online Training: $35.00
First Aid for Opioid Overdoses Online Training: $30.00
Anaphylaxis and Epinephrine Auto-Injector Online Training: $35.00
Babysitting Basics Online Training: $49.00
First Aid, Health & Safety for Coaches Online Training: $55.00

These prices are very competitive for online certification courses, making vital safety knowledge highly affordable.

The ability to complete these courses online provides significant convenience and flexibility, especially for busy individuals or organizations.

Promotional Offers and Shipping

AED.com frequently offers promotions and incentives.

Coupon Codes: Current examples include “MAYHERO200” and “MAYBLEED10” expiring on 05/31/25. These typically provide discounts on specific products or total order values.
Free Shipping: A significant benefit is “FREE Ship $99+ Contiguous US, Online Orders Only,” which covers nearly all AED purchases. This eliminates an often substantial additional cost, making the overall price more attractive.

The pricing strategy at AED.com is geared towards providing options for every budget, from premium new devices to affordable recertified units and accessible online training, all supported by promotional offers and free shipping for most orders.

AED.com Alternatives

While AED.com offers a strong selection and valuable services, it’s always wise to explore alternatives to ensure you’re getting the best fit for your specific needs, especially when dealing with critical life-saving equipment. Pubcrawl.team Reviews

Other Reputable AED Retailers

Several other established online retailers specialize in AED sales, often carrying similar brands and offering competitive pricing.

AED Superstore: One of the largest online retailers, known for its extensive inventory, competitive pricing, and educational resources. They often have promotions and a wide range of accessories.
- Pros: Huge selection, detailed product comparisons, frequently updated blog and resources.
- Cons: Can be overwhelming due to the sheer volume of options. customer service response times might vary based on volume.
HeartSmart.com: Focuses on a personalized approach, offering advice and solutions for businesses and individuals. They emphasize comprehensive packages, including medical direction and maintenance plans.
- Pros: Strong focus on complete solutions AED + medical direction + training, good for organizations needing ongoing support.
- Cons: Pricing might be slightly higher on some individual units if not bundled. less emphasis on budget-friendly recertified options.
Coro Medical: Specializes in new and recertified AEDs, parts, and accessories. They pride themselves on personalized service and finding the right AED solution for unique situations.
- Pros: Excellent customer service reputation, good inventory of recertified units, often willing to work on custom quotes for larger orders.
- Cons: Website interface might be less polished than larger competitors. product descriptions might be less comprehensive.
AED Brands: Another major player offering a wide array of AEDs, accessories, and training. They often provide package deals and focus on ensuring compliance for businesses.
- Pros: Strong focus on compliance and program management for organizations, competitive pricing on bundles.
- Cons: Similar to AED Superstore, the vast selection can require more research from the buyer.

Direct Manufacturer Purchases

Some AED manufacturers sell directly to consumers or through their authorized distributor networks.

This can be an option, though it might limit your brand choices.

Philips Healthcare: Their website often lists authorized distributors where you can purchase Philips HeartStart AEDs.
ZOLL Medical: While they primarily work through distributors, their website provides information on their AED models and where to buy them.
Defibtech: Similar to others, their site guides you to authorized dealers.

Pros: Direct access to manufacturer warranties and support, assurance of authentic products.
Cons: Limited to one brand, potentially less competitive pricing than large multi-brand retailers, less flexibility in comparing models side-by-side.

Local Distributors or Medical Supply Companies

For businesses or organizations, purchasing from a local medical supply distributor can offer benefits like personalized service, on-site training, and ongoing support. Traveltycoons.co.uk Reviews

Pros: Face-to-face consultation, potential for customized service contracts, immediate local support for issues.
Cons: Potentially higher prices due to overheads, smaller inventory, and less competitive pricing than online-only retailers.

Considerations When Choosing an Alternative

When evaluating alternatives to AED.com, consider these factors:

Product Range: Does the alternative offer the specific AED model or brand you need, including new and recertified options?
Pricing: Compare the total cost, including shipping, taxes, and any bundled training or accessories.
Training Options: Does the alternative offer convenient and reputable CPR/AED training that meets your needs online, in-person, blended?
Customer Support: How accessible and knowledgeable is their customer service? Check reviews for their responsiveness.
Warranty and Return Policies: Understand the terms for both new and recertified units.
Reputation: Look for long-standing companies with positive customer feedback and industry recognition.

By carefully considering these alternatives and factors, you can make an informed decision to ensure you acquire the most suitable AED solution for your safety preparedness needs.

How to Get CPR/AED Certification with AED.com

AED.com makes getting CPR and AED certified straightforward through their online training programs.

This offers a convenient and accessible way to acquire vital life-saving skills without the need for in-person classes, catering to busy schedules and diverse learning preferences.

Steps to Online Certification

The process typically involves selecting a course, completing the online modules, and passing an assessment. Circlemedical.com Reviews

Browse and Select Your Course:
- Visit the “CPR Training” section on AED.com.
- Review the available courses, such as:
  - Adult, Child, Infant CPR/AED/First Aid Online Training $35.00
  - Adult CPR/AED Online Training $35.00
  - Bloodborne Pathogens Online Training $35.00
  - First Aid for Opioid Overdoses Online Training $30.00
  - Anaphylaxis and Epinephrine Auto-Injector Online Training $35.00
  - Babysitting Basics Online Training $49.00
  - First Aid, Health & Safety for Coaches Online Training $55.00
- Choose the course that best fits your certification needs e.g., workplace requirement, personal preparedness, specific professional role.
Purchase the Course:
- Add the desired course to your cart and proceed to checkout.
- Complete the payment process. You’ll likely receive an email with instructions on how to access your online course portal.
Access and Complete Online Modules:
- Log in using the provided credentials or link.
- The courses are typically self-paced, allowing you to learn at your own speed. They usually consist of:
  - Video lessons: Demonstrating techniques and procedures.
  - Interactive content: Quizzes, scenarios, and diagrams to reinforce learning.
  - Reading materials: Textual explanations of concepts.
- The content covers theoretical knowledge for recognizing emergencies, performing CPR compressions, delivering rescue breaths, and using an AED. For First Aid courses, it includes managing various injuries and illnesses.
Take the Online Assessment:
- Once you’ve completed all learning modules, you will take an online exam.
- The assessment tests your understanding of the course material.
- Most online certifications allow for multiple attempts if you don’t pass on the first try, giving you the opportunity to review the material.
Retrieve Your Certification:
- Upon successful completion of the assessment, your certification will be available.
- The website provides a “Retrieve Training Certificate” link, suggesting an easy way to download or print your certification card.
- Certifications typically have a validity period e.g., two years, after which renewal is required.

Key Aspects of AED.com’s Online Training

Self-Paced Learning: This flexibility is a major advantage, allowing individuals to complete training around their schedule.
Comprehensive Content: Courses cover essential theoretical knowledge for CPR, AED use, and First Aid, aligning with widely accepted guidelines.
Cost-Effective: At $30-$55 per course, these online certifications are highly affordable compared to many in-person options.
Accessibility: Accessible from any device with an internet connection, removing geographical barriers.
Virtual Training Bundles: Many AED purchases can be bundled with virtual CPR training e.g., Defibtech Lifeline AED and Virtual CPR Training Bundle for $1,774.38, making it seamless to acquire both equipment and knowledge.

It’s important to note that while online courses provide robust theoretical knowledge, some professional or regulatory bodies may require a hands-on skills session in addition to the online component for full certification.

Always verify the specific requirements for your intended use of the certification.

For general public preparedness and awareness, these online courses offer an excellent foundation.

How to Manage Your AED Program with LifeShield Login

For businesses, organizations, and even larger residential complexes, managing an AED program involves more than just purchasing devices.

It requires ongoing maintenance, readiness checks, and compliance tracking. Cv-ro.com Reviews

AED.com appears to offer a dedicated portal, “LifeShield Login,” designed to streamline these crucial aspects.

Understanding LifeShield Login

LifeShield Login seems to be a specialized online platform provided by AED.com for customers to manage their AED inventory, track expiration dates for pads and batteries, monitor training statuses, and ensure overall program compliance.

This kind of system is invaluable for maintaining AED readiness and meeting regulatory requirements.

Accessing the Portal:
- The main navigation bar and quick links prominently feature “LifeShield Login.”
- Users would access this portal with specific credentials provided upon setup or initial purchase if they opt for this service. There are separate logins for “PM Admin Login” and “PM Coordinator Login,” indicating different levels of access and responsibilities within an organization.
Key Features Inferred from common AED program management systems:
- AED Registration & Tracking: Registering each AED unit purchased, including serial numbers, location, and deployment date. This ensures all devices are accounted for.
- Consumable Expiration Management: Automated reminders for electrode pad and battery expiration dates. AED pads typically last 2-5 years, and batteries 4-7 years, but this varies by model. Tracking these ensures the AED is always ready for use.
  - Example: A notification might pop up 90 days before a set of electrode pads expire, prompting an order for replacements.
- Maintenance Logs: Recording routine checks, battery replacements, pad changes, and any service performed on the AEDs. This provides an audit trail for compliance.
- Training Records: Tracking which personnel are trained in CPR/AED, their certification dates, and when renewals are due. This is crucial for ensuring a sufficient number of trained responders are always available.
  - Example: If an organization requires 20% of staff to be certified, the system could show current compliance levels.
- Compliance Reporting: Generating reports to demonstrate adherence to local, state, or federal regulations regarding AED placement, maintenance, and training.
- Medical Direction Integration: Some systems integrate with or facilitate connections to medical oversight, which is often required for AED programs. While not explicitly detailed, this is a common feature of robust AED program management tools.
- Resource Access: Possibly providing access to user manuals, troubleshooting guides, and product support specific to the registered AEDs.

Benefits of Using LifeShield for Organizations

Enhanced Readiness: Ensures AEDs are always functional and ready for deployment by proactively managing maintenance schedules.
Regulatory Compliance: Helps organizations meet local and national requirements for AED placement, maintenance, and responder training, avoiding potential penalties.
Reduced Administrative Burden: Automates tracking and reminders, freeing up staff time that would otherwise be spent on manual record-keeping.
Improved Safety Culture: A well-managed AED program contributes to a stronger safety culture within an organization, demonstrating a commitment to employee and public well-being.
Centralized Information: Provides a single, accessible source of truth for all AED-related data, making it easy to access information during audits or emergencies.

Who Would Benefit?

LifeShield Login seems most beneficial for:

Businesses: Offices, factories, retail stores, and warehouses.
Educational Institutions: Schools, colleges, and universities.
Government Agencies: Public buildings and facilities.
Community Centers & Sports Facilities: Any place with significant public traffic.
Property Management: Large residential or commercial properties.

By providing a dedicated portal for AED program management, AED.com demonstrates its understanding of the complexities involved in maintaining emergency preparedness for larger entities, offering a valuable tool to ensure these life-saving devices are always ready when needed. Premier-talk.com Reviews

Trust and Reputation: Why AED.com is a Reputable Source

When investing in life-saving equipment like Automated External Defibrillators, trust and reputation are paramount.

Based on the website’s claims and typical industry standards, AED.com appears to be a highly reputable source for AEDs, accessories, and training. Several factors contribute to this assessment.

Longevity and Experience

The website proudly states, “TRUSTED BY TOP ORGANIZATIONS for over 20 years.” This claim of over two decades in business is a significant indicator of reliability and stability.

Established Supplier Relationships: They have long-standing partnerships with major AED manufacturers Defibtech, ZOLL, Philips, etc., ensuring a consistent supply of genuine products.
Operational Maturity: They have refined their logistics, customer service, and technical support over time, leading to more efficient and reliable service delivery.
Industry Knowledge: Two decades of experience means they have deep expertise in AED technology, regulations, and best practices.

Partnerships with “Top Organizations”

While specific names of “Top Organizations” are not listed on the homepage, a claim of being trusted by such entities for over 20 years implies:

Compliance and Quality Adherence: Large organizations typically have stringent procurement processes and require suppliers to meet high standards of product quality, safety, and regulatory compliance.
Proven Track Record: Their ability to serve these organizations for extended periods suggests a history of consistent performance and customer satisfaction at a professional level.
Scalability and Support: They can handle large orders and provide ongoing support required by major clients, which speaks to their operational capacity.

Emphasis on Education and Certification

AED.com’s robust offering of online CPR and safety certification courses reinforces its commitment to public safety beyond just selling equipment. Velobike.co.uk Reviews

This educational component adds to their credibility by:

Promoting Responsible Use: They understand that an AED is only effective if people are trained to use it, and they actively facilitate that training.
Expertise in Training: Offering a wide range of courses, from basic CPR to specialized topics like “First Aid for Opioid Overdoses,” suggests a comprehensive understanding of emergency response needs.
Value-Added Service: This positions them as a resource for preparedness, not just a product vendor.

Customer Support Structure

The clear delineation of customer support by function Customer Care, Sales, Service, CPR Training with dedicated phone extensions demonstrates an organized and professional approach to customer service. This structured support system indicates:

Specialized Assistance: Customers can quickly reach the right department for their specific query, whether it’s a sales question, a technical issue, or a training inquiry.
Commitment to Post-Sale Support: Having dedicated service and training lines suggests they provide ongoing support after a purchase, which is vital for medical devices.
Accessibility: Providing specific hours of operation M-F 8 am – 6 pm EST clearly communicates their availability.

Trustpilot Integration

The presence of a “Trustpilot” logo on their homepage is a strong indicator of transparency and a willingness to solicit and display public customer feedback.

While the specific rating or number of reviews is not immediately visible, the fact that they use a well-known, independent review platform suggests:

Confidence in Customer Satisfaction: Businesses that use Trustpilot typically believe their service quality will lead to positive reviews.
Transparency: It allows potential customers to seek out unbiased feedback directly from other users. A quick external check on Trustpilot usually confirms if a company has a legitimate and generally positive rating.

In conclusion, AED.com’s long history, strong focus on comprehensive solutions products + training, structured customer support, and openness to independent review platforms collectively build a compelling case for its reputation as a trusted and reliable source in the AED market.

How to Cancel an AED.com Subscription or Order

While AED.com primarily sells one-time purchases of AEDs and training courses, there might be scenarios where a “subscription” implies an ongoing service like their LifeShield program for program management or where an order needs to be canceled.

Based on common e-commerce practices and the information available, here’s how one might approach cancellations.

Cancelling an Online Order

For physical products like AEDs or accessories, canceling an order depends heavily on its processing status.

Contact Customer Service Immediately: This is the most crucial step. As soon as you decide to cancel, call their Customer Care line at 800-544-0004 ext. 3 during business hours M-F 8 am – 6 pm EST.
- Reasoning: Orders are typically processed and shipped quickly, especially for essential medical devices. The faster you act, the higher the chance of stopping the shipment before it leaves the warehouse.
Provide Order Details: Have your order number, name, and purchase date ready. This will help their team locate your order quickly.
Inquire About Cancellation Eligibility:
- If the order has not yet shipped, cancellation is usually straightforward, and a full refund will be processed.
- If the order has already shipped, it might fall under their return policy, which could involve return shipping costs or restocking fees. Their standard return policy should be consulted usually found in their Terms & Conditions or a dedicated FAQ section on their website.
  - General E-commerce Practice: Many companies allow returns within 30 days, but specifics for medical devices can vary.

Cancelling Online Training Course Access

Online training courses are digital products, and their “cancellation” often depends on whether you have started the course or accessed the materials.

Review Purchase Terms: Before purchasing, check the specific terms and conditions related to online courses. These typically state whether refunds are available if the course has been accessed.
Contact CPR Training Support: If you wish to cancel access to a course you’ve purchased but haven’t started or wish to inquire about a refund, contact their CPR Training line at 800-544-0004 ext. 6 during business hours M-F 8 am – 5 pm EST.
Explain Your Situation: Clearly explain why you wish to cancel. If you haven’t accessed the course, a refund is more likely.

Cancelling a LifeShield Program Management “Subscription”

While the term “subscription” isn’t explicitly used for LifeShield, any ongoing program management service would imply a recurring agreement.

Consult Your Agreement: If you signed up for the LifeShield program, refer to the service agreement or contract you initially entered into. This document will outline the terms for cancellation, notice periods, and any associated fees.
Contact Sales or Customer Care: For program-related service cancellations, either the Sales ext. 2 or Customer Care ext. 3 line would be appropriate.
Provide Account Information: Be ready with your account details, organization name, and any specific contract numbers.
Discuss Termination Terms: They will guide you through the process, which might involve a written notice or fulfilling a contractual obligation period.

General Advice for Cancellations:

Act Quickly: Timeliness is key, especially for physical product orders.
Document Everything: Keep records of your calls, including date, time, who you spoke with, and what was discussed. If communicating via email, save all correspondence.
Read the Fine Print: Always review the refund, return, and cancellation policies before making any significant purchase, especially for services or high-value items. This prevents surprises later.
Be Polite and Clear: A clear and courteous approach often facilitates a smoother resolution.

By following these steps, you can effectively navigate the cancellation process for orders or ongoing services with AED.com.

Frequently Asked Questions

What does AED.com sell?

AED.com sells Automated External Defibrillators AEDs, AED accessories pads, batteries, cabinets, and a variety of online CPR, AED, and First Aid training courses.

Is AED.com a reputable website?

Yes, based on its claim of being “TRUSTED BY TOP ORGANIZATIONS for over 20 years,” its comprehensive product range from leading brands, dedicated customer support, and the presence of a Trustpilot logo, AED.com appears to be a reputable and established source.

What brands of AEDs does AED.com carry?

AED.com carries AEDs from major manufacturers including Defibtech, ZOLL, Philips, Cardiac Science, and Physio-Control.

Does AED.com offer recertified AEDs?

Yes, AED.com offers recertified AEDs, which are pre-owned units that have been refurbished and tested to meet operational standards, providing a more affordable option.

How much does a new AED cost on AED.com?

New AEDs on AED.com typically range from approximately $1,478.80 to over $3,701.00, depending on the brand, model, and included features or packages.

How much does a recertified AED cost on AED.com?

Recertified AEDs on AED.com can cost significantly less, starting from around $699.00 to $995.00, offering a budget-friendly alternative to new units.

What types of online training does AED.com offer?

AED.com offers online training for Adult, Child, and Infant CPR/AED/First Aid, Adult CPR/AED, Bloodborne Pathogens, First Aid for Opioid Overdoses, Anaphylaxis and Epinephrine Auto-Injector, Babysitting Basics, and First Aid, Health & Safety for Coaches.

How much do the online CPR/AED courses cost?

Most online CPR/AED courses on AED.com cost around $35.00, with some specialized courses like Babysitting Basics or First Aid for Coaches being slightly higher at $49.00 or $55.00.

Are the online certifications from AED.com recognized?

AED.com’s online certifications provide comprehensive theoretical knowledge for CPR, AED use, and First Aid.

It is important to verify if these online courses meet specific requirements for your workplace or regulatory body, as some may require a hands-on skills session in addition to the online component.

Can I get free shipping on AED.com?

Yes, AED.com offers free shipping on orders over $99 for contiguous US online orders.

Does AED.com offer bundles with AEDs and training?

Yes, AED.com offers “Be a Hero AED/Training Packages” that bundle an AED machine with virtual CPR training, providing a convenient and often cost-effective solution.

What is LifeShield Login on AED.com?

LifeShield Login appears to be an online portal provided by AED.com for organizations to manage their AED programs, track device maintenance, monitor consumable expiration dates, and manage training records for compliance.

How do I contact AED.com customer service?

You can contact AED.com customer service by calling 800-544-0004. They have specific extensions for Customer Care ext. 3, Sales ext. 2, Service ext. 7, and CPR Training ext.

6, available M-F from 8 am – 6 pm EST CPR Training until 5 pm EST.

What is AED.com’s return policy?

While not explicitly detailed on the homepage, customers should refer to AED.com’s full return policy, typically found in their Terms & Conditions or FAQ section, for specifics on returns and refunds for both products and online courses.

Are the recertified AEDs safe to use?

Yes, recertified AEDs from reputable sources like AED.com undergo thorough inspection, testing, and refurbishment to ensure they meet original manufacturer specifications and are safe and effective for use.

Do AEDs require maintenance?

Yes, AEDs require regular maintenance, including checking battery and electrode pad expiration dates, as well as performing routine readiness checks to ensure they are always functional. AED.com’s LifeShield program can help with this.

What is the difference between an AED and a defibrillator?

An AED Automated External Defibrillator is a specific type of defibrillator designed to be used by lay rescuers with minimal training.

All AEDs are defibrillators, but not all defibrillators are AEDs e.g., professional manual defibrillators used in hospitals.

How long do AED pads and batteries last?

AED electrode pads typically have a shelf life of 2-5 years, while batteries can last 4-7 years, depending on the model and usage. It is crucial to check expiration dates regularly.

Does AED.com provide medical direction for AED programs?

While the website itself doesn’t explicitly detail direct medical direction services, reputable AED vendors often facilitate connections to third-party medical oversight for organizational AED programs, which is a common compliance requirement.

Is online CPR/AED training sufficient for all workplaces?

Online CPR/AED training provides foundational knowledge.

However, some workplaces or professional licensing bodies may require a blended learning approach that includes a hands-on skills session in addition to the online course for full certification.

Always check specific requirements for your industry or location.

Aed.com Reviews