Based on looking at the website, Welcomeeyecare.com presents itself as a service-oriented platform, specifically for at-home eye care.

The site emphasizes convenience, patient-centric approaches, and a focus on accessibility, particularly for those who may find it difficult to visit a traditional optician’s office.

This review will delve into the various aspects of Welcomeeyecare.com, from its stated services and operational model to its customer feedback and overall value proposition, helping you determine if it aligns with your eye care needs.

The core offering appears to be free at-home eye tests and prescription eyewear, a significant value proposition that warrants a closer look.

They highlight “Dementia-friendly eyecare” and “Award-winning eyecare business,” suggesting a specialized approach to patient care.

Understanding the nuances of such a service, especially when it involves in-home visits and medical assessments, is crucial.

This review will dissect what the website communicates about its processes, the kind of customer support it offers, and how it positions itself against conventional optical services, providing a comprehensive overview for potential users.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Welcomeeyecare.com Review & First Look

Welcomeeyecare.com immediately positions itself as a convenient solution for at-home eye care.

The initial impression from the website is one of accessibility and patient-focused service, particularly highlighting the benefit of bringing eye tests directly to the customer.

This can be a significant advantage for individuals with mobility challenges, busy schedules, or those who simply prefer the comfort of their own environment for medical assessments.

The site’s layout is clean and straightforward, aiming to provide a clear path for booking a free eye test at home.

Initial User Experience and Navigation

Upon landing on Welcomeeyecare.com, the user is greeted with prominent calls to action for “Book free eye test at home.” The navigation menu is concise, featuring essential links such as “Home,” “About Us,” “Locations,” “Awards & recognition,” “Free eye test at home,” “Free Prescription eyewear,” “Apply Pension Credit,” “Orders & returns,” and “What is Blepharitis.” This structure suggests a service-oriented platform rather than an e-commerce site for purchasing products directly.

The simplicity of the navigation indicates an effort to streamline the user journey towards scheduling an appointment.

Stated Mission and Values

While not explicitly stating a mission statement in a dedicated section, the website’s content implicitly communicates a focus on kindness, patience, and caring, as highlighted in customer testimonials. Phrases like “Dementia-friendly eyecare” and the emphasis on the positive experiences of individuals with specific needs like dementia patients in care homes underscore a commitment to compassionate service. This suggests that Welcomeeyecare.com aims to provide not just a medical service, but a supportive and understanding experience, which is a valuable differentiator in the healthcare sector.

Welcomeeyecare.com Pros

Based on the information presented on Welcomeeyecare.com, several key advantages emerge for potential users seeking eye care services.

These benefits primarily revolve around convenience, patient-centric approaches, and financial accessibility.

Convenience of At-Home Service

The most significant advantage is the at-home eye test service. For many, especially the elderly, individuals with disabilities, or those with packed schedules, traveling to an optical practice can be a significant hurdle. Welcomeeyecare.com eliminates this barrier by bringing the optician to the patient’s residence or care home. This saves time, reduces travel stress, and offers a more comfortable environment for the examination. The concept of “free eye test at home” is a compelling offer that directly addresses a common pain point for many seeking routine eye care. Lehomedecor.com Reviews

Emphasis on Patient Comfort and Specific Needs

The website frequently mentions “Dementia-friendly eyecare” and showcases testimonials praising “kindness & patience.” This indicates a specialized approach to patient care, particularly for vulnerable populations. The anecdotes of opticians visiting care homes and showing exceptional patience suggest a service model that goes beyond standard clinical procedures, focusing on the individual’s comfort and emotional well-being during the examination. This level of personalized care can be invaluable for families seeking sensitive and respectful treatment for their loved ones.

Financial Accessibility

The prominent offer of “Free eye test at home” combined with the option to “Apply Pension Credit” for eyewear suggests a strong commitment to financial accessibility. For many, the cost of eye examinations and prescription eyewear can be a deterrent. By offering free tests and assisting with pension credit applications, Welcomeeyecare.com aims to make essential eye care services more attainable for a wider demographic, particularly those on fixed incomes or benefits. This transparent approach to cost can build trust and reduce financial anxiety for potential clients.

Welcomeeyecare.com Cons

While Welcomeeyecare.com presents several appealing aspects, there are a few areas that could be perceived as limitations or require further clarification for potential users.

These points are based solely on the information available on the website itself.

Limited Geographical Reach

The website lists “Locations,” but it doesn’t immediately clarify the full geographical extent of its at-home service.

While the concept of at-home care is excellent, its utility is restricted by the areas the service covers.

Without a clear map or a comprehensive list of serviced postcodes, potential users outside of a major metropolitan area might be unsure if they qualify for the service.

This lack of explicit detail regarding service areas can be a significant barrier for those considering booking an appointment, leading to potential frustration if their location is not covered.

Lack of Detailed Service Descriptions

Beyond the “free eye test at home” and “free prescription eyewear,” the website provides limited in-depth descriptions of the eye test process itself, the types of frames available, or the lens options.

While the convenience is highlighted, users might seek more specifics about the technology used in the eye test, the range of choices for eyewear, or any upgrade options for lenses e.g., anti-glare, blue light filtering. For those accustomed to a wide array of choices and detailed technical specifications found in traditional optical retail environments, this scarcity of information might lead to a perceived lack of transparency or choice. Glynhopkinpartsonline.co.uk Reviews

Absence of Online Pricing for Eyewear

Despite mentioning “reasonable price” in a testimonial, the website does not provide any general pricing information for prescription eyewear.

While the eye test is stated as free, the cost of glasses is often a significant factor for consumers.

Without a clear pricing structure or even a starting price range, potential customers are left in the dark about the financial commitment involved before an in-person consultation.

This lack of upfront pricing can deter individuals who prefer to understand potential costs beforehand and compare them with other providers, making the decision-making process less transparent.

How to Book a Service with Welcomeeyecare.com

Booking a service with Welcomeeyecare.com appears to be a straightforward process, largely centered around the prominent “Book free eye test at home” call to action.

The website design guides users towards this primary interaction point, emphasizing ease of access to their services.

The Booking Process Steps

The core of the booking process is initiated by clicking on the various “Book free eye test at home” buttons strategically placed throughout the website. While the site doesn’t detail every step of the booking form, the clear intention is to capture user information necessary for scheduling an at-home visit. Typically, such forms would request personal details name, contact information, address for the visit, and possibly preferred dates/times. It’s reasonable to expect a follow-up confirmation, either by email or phone, to finalize the appointment details and ensure all logistical aspects are covered.

What to Expect During the Home Visit

Based on the testimonials, users can expect a professional and patient approach from the opticians. The site mentions “kindness & patience” and “Dementia-friendly eyecare,” indicating that the opticians are trained to handle diverse patient needs, including those with specific sensitivities or conditions. The process likely involves a comprehensive eye examination using portable equipment suitable for a home setting. Testimonials also highlight the delivery of new glasses, sometimes with personalized touches like names etched on the side, and good aftercare, suggesting a complete service from examination to dispensing and follow-up.

Preparation for Your Appointment

While not explicitly stated on the website, standard preparation for an eye test would include having a list of any current medications, known medical conditions, and previous spectacle prescriptions readily available.

Given the at-home nature of the service, ensuring a quiet, well-lit space for the examination would also be beneficial for both the patient and the optician. Evergreenmedia.co.uk Reviews

Preparing any questions or concerns about your vision beforehand can also help ensure all your needs are addressed during the visit.

Welcomeeyecare.com Alternatives

When considering at-home eye care services, it’s wise to look at alternatives that offer similar convenience or cater to different preferences.

While Welcomeeyecare.com focuses heavily on the in-person at-home visit model, the broader market includes various options ranging from traditional brick-and-mortar opticians to online eyewear retailers and even mobile eye clinics.

Traditional Brick-and-Mortar Opticians

For those who prefer a more traditional experience, local opticians and larger optical chains like LensCrafters, Pearle Vision, or America’s Best Contacts & Eyeglasses remain a strong alternative.

Pros: Offer a wide range of frames and lens options, often have advanced diagnostic equipment, immediate access to staff for adjustments or repairs, and a personalized fitting experience. You can try on numerous frames in person.
Cons: Requires travel, scheduling appointments during business hours, and potentially less convenience for individuals with mobility issues. The environment might be less comfortable or private than one’s home.

Online Eyewear Retailers with Home Try-On

Companies like Warby Parker have popularized the concept of online eyewear purchasing with a home try-on service. While they don’t offer at-home eye tests in the same way as Welcomeeyecare.com, they provide a convenient way to select frames.

Pros: Vast selection of frames, competitive pricing, the convenience of trying frames in the comfort of your home, and online vision test options for prescription renewals, not comprehensive exams.
Cons: Requires an existing, up-to-date prescription. No in-person eye exam or direct fitting advice. Returns and adjustments are handled remotely, which can be less immediate than in-store services. This is not a direct substitute for a full eye examination.

Mobile Eye Clinics or Community Health Services

In some regions, mobile eye clinics or community health initiatives offer eye care services, often targeting underserved populations or specific community events.

Pros: Can bring services to various locations, potentially offering free or low-cost options through community programs.
Cons: Availability can be sporadic, services might be limited in scope, and less consistent scheduling compared to dedicated at-home services.

When choosing an alternative, consider your specific needs: whether you prioritize convenience, a wide selection of frames, the latest diagnostic technology, or financial assistance.

Welcomeeyecare.com Pricing

Welcomeeyecare.com’s pricing model, as presented on their website, distinctly highlights accessibility through a clear offering of a “Free eye test at home.” This is a significant draw for potential clients, reducing the initial barrier to accessing professional eye care.

Free Eye Test at Home

The most prominent pricing detail on Welcomeeyecare.com is the “Free eye test at home.” This offer removes the direct cost associated with the eye examination itself, which is a substantial benefit. This model is often supported by government-funded programs, such as those related to the National Health Service NHS in the UK, where home eye tests for certain eligible groups e.g., the elderly, those with certain medical conditions, or those who cannot leave their home unaided are covered. Without explicit mention of regional restrictions, it’s presumed this service is available within their operational areas, likely leveraging such public health initiatives.

Prescription Eyewear Costs and Pension Credit

While the eye test is free, the website also mentions “Free Prescription eyewear” and the ability to “Apply Pension Credit.” This suggests that while the eye test is free, the cost of prescription eyewear may vary. Orcid.org Reviews

“Free Prescription eyewear” might refer to specific basic options covered under certain eligibility criteria, potentially linked to the aforementioned public health programs or specific promotions. It’s common for basic frames and standard single-vision lenses to be covered for eligible individuals, with upgrades incurring additional costs.
The option to “Apply Pension Credit” for eyewear strongly indicates that they assist eligible seniors in leveraging government benefits to cover or reduce the cost of their glasses. Pension Credit is a UK benefit designed to help with living costs for retirees, and it often includes provisions for healthcare expenses like eye care. This proactive assistance with benefit applications adds another layer of financial accessibility, making the overall eye care package more affordable for a key demographic.

Lack of Explicit Pricing for Upgrades or Premium Options

A notable absence on the website is a detailed pricing structure for any potential upgrades or premium eyewear options. For instance, there’s no mention of costs for:

Different frame styles beyond the “free” options.
Specialized lenses e.g., varifocals, anti-glare coatings, blue light filters, thin and light lenses.
Contact lenses, if offered.

This lack of upfront pricing means that the exact cost of prescription eyewear will likely only be determined during or after the at-home consultation, once specific needs and preferences are discussed.

While this allows for a personalized quote, it also means potential customers cannot easily compare Welcomeeyecare.com’s eyewear prices with other providers before their visit.

This approach aligns with a service-first model where the emphasis is on the consultation and patient needs, with pricing details for products being provided at the point of sale.

Customer Feedback and Testimonials

Welcomeeyecare.com prominently features customer feedback and testimonials on its homepage, which serves as a crucial element for building trust and demonstrating the quality of their service.

The testimonials consistently highlight specific positive aspects of their at-home eye care experience.

Recurring Themes in Customer Reviews

The testimonials on Welcomeeyecare.com reveal several strong, recurring themes that underscore the company’s service philosophy:

“Kindness & Patience”: This phrase appears multiple times, directly quoted from satisfied customers. It signifies that the opticians and staff go beyond mere professional competence, exhibiting genuine empathy and understanding, particularly important when dealing with vulnerable individuals such as the elderly or those with dementia. One testimonial explicitly states, “Their kindness and patience towards my mum was exceptional!” This emphasis on compassionate care is a significant differentiator.
“Caring”: Similar to kindness and patience, the term “Caring” reinforces the notion that Welcomeeyecare.com prioritizes the well-being and comfort of their patients. A customer noted, “They were understanding, respectful and so caring. Put my Gran at ease and took the time to engage with her and listen to what she had to say.” This speaks to a holistic approach to patient interaction.
“Good communication”: Effective communication is highlighted as a key strength. Customers appreciate being kept “updated and informed of what was going on,” whether it’s regarding a patient with dementia or simply the status of their order. “Really good communication via email and phone calls regarding my mother’s eye care” demonstrates transparency and proactive engagement with families. Allpetsolutions.co.uk Reviews
Convenience and At-Home Service: While not explicitly a keyword in the testimonials, the underlying benefit of the at-home service is evident. The reviews detail “Peter and Sarah visited my mum in her Care home” and express gratitude for the ease of the process, indicating that the convenience of home visits is a highly valued aspect of their service.
“Great aftercare offered”: This indicates a commitment to long-term patient satisfaction and support beyond the initial visit and delivery of glasses. One review mentions, “Their aftercare was brilliant!” This suggests a reliable and ongoing relationship with their clients.

Specific Examples of Positive Experiences

The website showcases detailed anecdotes rather than just star ratings or short snippets.

For instance, the testimonial from a customer whose mum had an eye operation and needed new glasses specifically highlights:

The opticians’ visit to the care home.
Their “kindness and patience” during the eye check.
The “lovely touch” of having the name etched on the new glasses.
The “brilliant” aftercare.

Another review focuses on a customer whose Gran has dementia, praising the team for being “understanding, respectful and so caring,” and for putting their Gran at ease by taking “the time to engage with her and listen.” These detailed accounts provide a glimpse into the actual experience of using Welcomeeyecare.com’s services, reinforcing the positive reputation they aim to cultivate.

The consistency of these themes across multiple testimonials suggests that these are core values and practices of the service.

Back Office Support and Operational Hours

Understanding the operational structure and support mechanisms of a service like Welcomeeyecare.com is crucial for potential users, as it speaks to reliability and accessibility beyond the initial appointment.

The website provides some key information regarding their back office support and hours of operation.

Contacting Back Office Support

Optician Hours of Operation

The website explicitly states the optician’s hours:

Open today: 09:00 – 17:00
Monday – Friday: 9:00am – 5:00pm
Saturday & Sunday: Closed

These hours suggest that the at-home eye tests and related services are primarily conducted during standard business hours on weekdays. Inovitadenmark.com Reviews

This is important for potential clients to note, as it means appointments would need to be scheduled within this timeframe.

While convenient for those available during the day, it might pose a challenge for individuals with full-time weekday employment who might prefer evening or weekend appointments.

However, given the focus on care home visits and accessibility for specific demographics, weekday hours often align well with the availability of those patient groups.

The consistency of these hours provides clarity for scheduling.

Implications for Scheduling and Follow-ups

The stated operational hours directly impact the flexibility of scheduling at-home appointments.

Clients looking to book a free eye test would need to ensure their availability during the 9 AM to 5 PM window from Monday to Friday.

Similarly, any follow-up inquiries, questions about prescriptions, or eyewear adjustments would also fall within these support hours.

The fact that the back office support number aligns with these hours implies a coordinated system where administrative and clinical support are available in tandem during business days.

For urgent matters outside these hours, the website does not specify an emergency contact or a 24/7 support line, which is standard for most healthcare services that aren’t emergency-focused.

This reinforces the idea that Welcomeeyecare.com operates within a structured, scheduled service model rather than on-demand. Scribemedia.com Reviews

Data Privacy and Cookie Usage

Welcomeeyecare.com addresses this through a standard cookie consent banner.

Cookie Policy and User Consent

Upon visiting Welcomeeyecare.com, a prominent cookie consent banner appears, stating: “This website uses cookies. We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data. Decline Accept.”

This straightforward disclosure indicates that Welcomeeyecare.com uses cookies primarily for analytical purposes “analyze website traffic” and to enhance user experience “optimize your website experience”. This is a common practice for most modern websites.

The mention that “your data will be aggregated with all other user data” suggests that the collected data is anonymized or pseudonymized for statistical analysis, rather than being linked directly to individual identifiable users for tracking or personalization purposes.

This is generally a good sign for privacy-conscious users, as aggregated data is less intrusive.

Implications for User Data

The stated use of cookies for “analyzing website traffic” implies that the website tracks metrics such as:

Pages visited: Which sections of the site are most popular.
Time spent on pages: How long users engage with content.
Referral sources: How users found the website e.g., search engine, direct link.
Browser and device information: To ensure compatibility and optimize display across various platforms.

This aggregated data helps the website owners understand user behavior patterns, enabling them to improve site navigation, content relevance, and overall functionality.

It’s a standard practice for web analytics e.g., using tools like Google Analytics.

The options to “Decline” or “Accept” give users control over their data.

Declining cookies would likely disable certain functionalities related to website optimization and analytics, potentially affecting the user experience, but it would ensure that no non-essential data is collected. Accepting indicates consent to the stated terms. Prodograw.com Reviews

Overall Privacy Stance

While the cookie banner is clear, the website does not appear to have a separate, detailed “Privacy Policy” link in its footer or navigation.

This is a crucial element for comprehensive data privacy transparency, especially for a service that collects personal health information even if indirectly, through appointment scheduling. A comprehensive privacy policy would typically detail:

Types of personal data collected: Beyond just website traffic, what information is collected during the booking process name, address, health details?
How data is stored and secured: Measures taken to protect sensitive information.
Who data is shared with: Whether third-party services e.g., booking platforms, analytics providers have access to data, and under what conditions.
User rights: How users can access, correct, or delete their personal data.

Without a detailed privacy policy, while the cookie usage appears standard and aggregated, the full scope of data handling for personal information provided during appointment booking remains less transparent.

For a healthcare-related service, this level of detail is paramount for building complete user trust and ensuring compliance with data protection regulations e.g., GDPR or similar healthcare data privacy acts.

Awards and Recognition

Welcomeeyecare.com highlights its achievements through an “Awards & recognition” section, which serves to build credibility and trust with potential clients.

For any service provider, external validation through awards indicates a commitment to excellence and professional standards.

Stated Accolades and Their Significance

The website explicitly mentions being an “Award-winning eyecare business.” While the specific names of the awards or the awarding bodies are not detailed on the homepage, this general statement aims to convey a sense of proven quality and distinction in the eye care sector.

The significance of an “award-winning” status for an eye care business includes:

Quality Assurance: Awards often recognize high standards of service delivery, clinical excellence, or innovative approaches. This suggests that Welcomeeyecare.com has been externally vetted and deemed to perform at a superior level compared to its peers.
Patient Trust: Knowing a business has been recognized can instill greater confidence in potential patients, especially for an at-home service where trust is paramount. It signals reliability and a commitment to patient satisfaction.
Industry Standing: Receiving awards can indicate a strong standing within the eye care industry, potentially reflecting leadership in specific areas like patient care as suggested by “Dementia-friendly eyecare” or operational efficiency.

Impact on Consumer Perception

For consumers, seeing that a company is “award-winning” can significantly influence their decision-making process.

It moves the business beyond mere self-promotion, providing an objective stamp of approval from relevant organizations. Barnab.xyz Reviews

In the context of eye care, where precision, patient comfort, and reliable outcomes are critical, such recognition can be a powerful differentiator.

It suggests that the testimonials on the site “Kindness & Patience,” “Caring,” “Good communication” are not just subjective customer opinions but are supported by objective professional validation.

This dual endorsement — from both customers and industry bodies — strengthens the overall image of Welcomeeyecare.com as a reputable and high-quality provider of at-home eye care services.

Areas for Further Detail

While the general mention is good, for a truly transparent and impactful “Awards & recognition” section, Welcomeeyecare.com could consider:

Listing specific award names: “Award-winning” is broad. Naming the actual awards e.g., “Best Home Eye Care Provider 2023,” “Innovation in Geriatric Eye Care Award” provides more concrete evidence.
Mentioning the awarding bodies: This adds further legitimacy. Was it a local chamber of commerce, a national optometry association, or a specific healthcare publication?
Providing brief descriptions of the criteria: What did they win the award for? Excellence in patient care, technological innovation, community service?

Adding these details would allow potential clients to understand the specific strengths that led to the recognition, further solidifying the company’s credibility.

Frequently Asked Questions

What is Welcomeeyecare.com?

Welcomeeyecare.com is an online platform that facilitates at-home eye tests and provides prescription eyewear services, emphasizing convenience and patient-centric care.

Is the eye test at Welcomeeyecare.com truly free?

Yes, based on the website, Welcomeeyecare.com prominently advertises a “Free eye test at home.”

How do I book a free eye test with Welcomeeyecare.com?

You can book a free eye test by clicking on the “Book free eye test at home” buttons found throughout the Welcomeeyecare.com website.

What kind of services does Welcomeeyecare.com offer?

Welcomeeyecare.com primarily offers at-home eye tests and supplies prescription eyewear. They also highlight “Dementia-friendly eyecare.”

Does Welcomeeyecare.com provide services for individuals with dementia?

Yes, Welcomeeyecare.com specifically mentions and emphasizes “Dementia-friendly eyecare,” with testimonials highlighting their patience and care for such individuals. Oscarjacobsongolf.co.uk Reviews

What are the operating hours for Welcomeeyecare.com?

Welcomeeyecare.com opticians are open Monday to Friday from 9:00 AM to 5:00 PM. They are closed on Saturdays and Sundays.

How can I contact Welcomeeyecare.com’s back office support?

You can contact Welcomeeyecare.com’s back office support by calling 0141 899 0027 during their operational hours.

Does Welcomeeyecare.com offer free prescription eyewear?

The website mentions “Free Prescription eyewear” and the ability to “Apply Pension Credit,” suggesting that certain basic options may be covered or subsidized, particularly for eligible individuals.

Can I apply for Pension Credit through Welcomeeyecare.com for my eyewear?

Yes, Welcomeeyecare.com states that you can “Apply Pension Credit” through their service, indicating they assist eligible individuals with this process.

What do customer reviews say about Welcomeeyecare.com?

Customer reviews on Welcomeeyecare.com consistently praise the service for its “Kindness & Patience,” “Caring” approach, “Good communication,” and “Great aftercare offered.”

Are there any geographical restrictions for Welcomeeyecare.com’s at-home service?

The website lists “Locations” but does not explicitly detail the full geographical coverage of its at-home service.

It’s recommended to check directly with them for service availability in your area.

What information should I have ready before my Welcomeeyecare.com appointment?

While not explicitly stated, it is generally helpful to have a list of current medications, known medical conditions, and previous spectacle prescriptions for your appointment.

Does Welcomeeyecare.com offer contact lenses?

The website primarily focuses on prescription eyewear glasses and eye tests.

It does not explicitly mention offering contact lenses. Outsidersdivision.com Reviews

How long does it take to get new glasses from Welcomeeyecare.com?

One testimonial mentions that “The glasses were completed in very good time,” but the website does not provide a specific timeframe for delivery of new glasses.

Does Welcomeeyecare.com use cookies on its website?

Yes, Welcomeeyecare.com uses cookies to analyze website traffic and optimize your website experience, with options to decline or accept.

Is my data safe with Welcomeeyecare.com?

Welcomeeyecare.com states that when accepting cookies, your data will be “aggregated with all other user data,” implying anonymized collection for analytics.

For personal booking data, it’s advisable to inquire about their full privacy policy if not readily available.

Has Welcomeeyecare.com received any awards?

Yes, Welcomeeyecare.com identifies itself as an “Award-winning eyecare business.”

Can I try on frames before purchasing with Welcomeeyecare.com?

The website does not explicitly detail the frame selection process during the at-home visit, but testimonials suggest choice is provided, “Mum had choice over frames.”

Is there an option for virtual eye tests with Welcomeeyecare.com?

No, Welcomeeyecare.com focuses on in-person “at-home eye test” services by an optician, not virtual eye tests.

What kind of aftercare does Welcomeeyecare.com provide?

Customer testimonials indicate “great aftercare offered” and “brilliant” aftercare, suggesting ongoing support after the glasses are dispensed.

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