Cloudbeds.com Reviews

Based on checking the website, Cloudbeds.com appears to be a comprehensive hospitality management platform designed to streamline operations, enhance guest experiences, and maximize revenue for various property types.

It positions itself as more than just a Property Management System PMS, offering a unified suite of tools that integrate across different aspects of a hospitality business, from operations and finance to distribution and marketing.

The platform aims to simplify the complexities of managing a hotel, hostel, B&B, or short-term rental, providing solutions that empower property owners and managers to make smarter decisions and improve profitability.

The core promise of Cloudbeds is to unstack the fragmented tech typical in hospitality by offering an all-in-one solution.

This integrated approach is intended to cut down on manual tasks, reduce training time for staff, and provide real-time insights for better strategic planning.

For anyone in the lodging business looking to modernize their systems and boost efficiency, Cloudbeds presents itself as a compelling option, emphasizing its cloud-native architecture and extensive integration capabilities.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Cloudbeds.com Review & First Look

Upon a first look at Cloudbeds.com, it’s clear the platform targets a broad spectrum of hospitality businesses, from independent hotels to multi-property groups and hostels.

The site emphasizes a “unified platform” approach, suggesting that various operational and guest management tools are seamlessly integrated rather than existing as disparate systems.

This integration is touted as a key benefit for reducing complexity and improving workflow efficiency.

Unified Platform Philosophy

Cloudbeds’ central selling point is its unified platform.

Instead of managing multiple software solutions for different functions, properties can theoretically run everything from a single dashboard. This includes:

• Property Management System PMS: For core operational tasks.
• Channel Manager: To distribute inventory across various Online Travel Agencies OTAs.
• Booking Engine: To facilitate direct bookings, which often come with lower commission costs.
• Payment Processing: An integrated solution for secure transactions.
• Guest Experience Tools: Features for communication, digital check-in, and personalized interactions.
• Revenue Management: Tools to optimize pricing and maximize profitability.

This integrated approach aims to provide a holistic view of the business, allowing hoteliers to connect the dots between bookings, guest profiles, operational data, and financial performance.

User Interface and Accessibility Claims

The website highlights that Cloudbeds offers “straightforward, intuitive design” and is “easy to use.” User testimonials on the site mention the “nimbleness” and “intuitive” nature of the UI, suggesting it might be less cumbersome than some legacy PMS systems.

For businesses aiming to reduce staff training time—with claims of cutting it by 88% compared to traditional systems—a user-friendly interface is crucial.

The cloud-based nature also means accessibility from anywhere, which is a significant advantage for managers who need to monitor operations remotely.

Customer Testimonials & Case Studies

The site prominently features customer testimonials from various property types and roles, including hotel owners, general managers, and directors of operations. Smart-gardens.co.uk Reviews

These testimonials often praise the system’s ease of use, integration capabilities, and impact on revenue growth.

For example, one general manager notes that Cloudbeds “feels like a Property Management System for today’s age,” while another highlights a “28% growth in RevPAR vs. 2024” as a direct result of their partnership with Cloudbeds.

While these are strong claims, it’s always prudent for potential users to seek independent reviews and perhaps a demo to verify these experiences against their specific needs.

Cloudbeds.com Features

Cloudbeds offers a robust set of features designed to cover almost every aspect of hospitality management.

These are categorized into several key areas, aiming to provide a comprehensive solution rather than a collection of disparate tools.

Operations & Finance Management

This suite of features focuses on the day-to-day running of a property and its financial health.

• Property Management System PMS: The core of Cloudbeds, designed to streamline daily operations. It handles reservations, guest check-ins/check-outs, room assignments, housekeeping management, and front desk tasks. The goal is to reduce manual errors and free up staff for more guest-facing activities.
• Cloudbeds Payments: A fully integrated payment processing solution. This is crucial for simplifying transactions, supporting multiple payment methods, and reducing chargebacks. Having payments directly integrated within the PMS can significantly improve reconciliation and overall financial reporting.
• Reporting & Analytics: Cloudbeds provides real-time data and insights to help manage budgets, forecast staffing needs, and track key performance indicators KPIs like RevPAR Revenue Per Available Room. This data-driven approach is essential for informed decision-making and optimizing profitability.

Guest Experience & Communication

These features are centered around enhancing the guest journey from pre-arrival to post-stay.

• Guest Experience Software: Aims to deliver 5-star engagement by boosting upsell revenue and personalizing experiences. This includes tools for managing guest profiles, preferences, and feedback.
• Guest Communication: Enables seamless communication through multiple messaging channels. This can include pre-arrival emails, in-stay messages, and post-stay follow-ups, all designed to make interactions easier and more efficient.
• Digital Check-in: A feature that allows guests to check in digitally, reducing queues at the front desk and providing a more modern, convenient experience. This can be particularly beneficial for properties looking to minimize direct contact or offer a more self-service approach.

Distribution & Marketing Solutions

Crucial for maximizing visibility and attracting bookings, these features cover how a property sells its rooms.

• Channel Manager: Connects properties to over 300 Online Travel Agencies OTAs, Global Distribution Systems GDSs, and wholesalers. This ensures real-time rate and inventory updates across all channels, preventing overbookings and maximizing exposure. A robust channel manager is vital for any property aiming to reach a wide audience.
• Booking Engine: Designed to increase direct bookings by up to 20% with no added commissions. A user-friendly booking engine integrated into the property’s website is essential for capturing direct reservations, which are often more profitable than OTA bookings.
• Website Builder: Allows properties to easily create conversion-focused, search-engine-optimized websites. This is crucial for establishing a strong online presence and driving traffic to the direct booking engine.
• Digital Marketing: Aims to attract more direct bookings through targeted advertising and data-driven insights. This optimizes online visibility across search engines and metasearch, contributing to higher profitability.

Revenue & Analytics Tools

These features are designed to help properties optimize their pricing strategies and understand their performance.

• Pricing Intelligence Engine: Utilizes intelligent pricing tools that analyze market trends, demand, and competitor pricing to recommend optimal rates. This helps properties maximize occupancy and revenue.
• Cloudbeds Insights: Provides actionable, real-time data across the guest journey. This empowers both front and back office teams with comprehensive reports for better decision-making, helping to increase RevPAR and overall profitability.

Marketplace & Integrations

Cloudbeds emphasizes its flexible architecture and extensive integration capabilities. Maderunning.com Reviews

• App Marketplace: Offers integrations with over 300 preferred partners, allowing properties to connect with existing systems such as POS, CRS, invoicing solutions, event management, and more. This flexibility is key for properties that rely on specialized software for certain functions.
• Open API: For developers, Cloudbeds provides an open API, enabling properties to build custom functionality tailored to their unique requirements. This level of customization can be invaluable for larger or more niche operations.

Cloudbeds.com Pros & Cons

When evaluating a platform like Cloudbeds, it’s important to weigh its advantages against potential drawbacks.

Based on the information available on their website, here’s a breakdown of what appears to be strong points and areas that might warrant further consideration.

Pros

• Unified Platform: This is arguably Cloudbeds’ biggest strength. By consolidating PMS, channel manager, booking engine, payments, and guest experience tools into one system, it aims to reduce complexity, eliminate data silos, and streamline operations. For properties struggling with disparate systems, this integration can be a must.
• Enhanced Efficiency and Automation: The platform claims to significantly cut down on manual tasks up to 80% and staff training time 88% reduction. Features like digital check-in and automated communications contribute to operational efficiency, allowing staff to focus more on guest service.
• Revenue Maximization Tools: With features like the Pricing Intelligence Engine, integrated booking engine, and robust channel manager, Cloudbeds is designed to help properties optimize their rates, increase direct bookings, and maximize occupancy across various distribution channels. The claims of “28% growth in RevPAR” from customer stories, if consistent, are compelling.
• Comprehensive Data & Analytics: Cloudbeds Insights provides real-time data that can empower decision-making, from forecasting staffing needs to analyzing market trends. This analytical capability is vital for strategic planning and identifying opportunities for growth.
• Strong Integration Ecosystem Marketplace & Open API: The availability of a marketplace with over 300 integrated partners and an open API offers significant flexibility. This means properties can connect Cloudbeds with other specialized software they rely on, or even build custom solutions, ensuring the system can adapt to unique operational requirements.
• Cloud-Native & Accessible: Being cloud-based means accessibility from anywhere, on any device with internet access. This provides flexibility for management to oversee operations remotely and allows staff to work efficiently, even from different locations.
• Dedicated Customer Support & Resources: Cloudbeds emphasizes “top-notch onboarding, 24/7 live support, and fast training and adoption.” Resources like Cloudbeds University, a Help Center, and community forums suggest a commitment to customer success and continuous learning for users.

Cons

While the website highlights numerous benefits, some general areas could be considered drawbacks or require deeper investigation by potential users:

• Pricing Transparency or lack thereof: The website states, “Choosing the right pricing plan is like booking the perfect accommodation—everyone has different needs. Tell us what makes your property unique, and we’ll tailor a plan to deliver the best value for your lodging business.” This indicates that pricing is not publicly listed and requires a custom quote. For smaller properties or those on a tight budget, this lack of upfront pricing can be a barrier to quick evaluation and comparison with competitors. It necessitates a demo and consultation to even understand the cost, which can be time-consuming.
• Learning Curve for Comprehensive Features: While the UI is praised as intuitive, a platform that boasts “360-value across all aspects of your property” inherently comes with a significant number of features. Even with excellent onboarding and training, a new user might face a steep learning curve to fully utilize all functionalities, especially if they are transitioning from a much simpler system.
• Overkill for Very Small Properties: For a very small B&B or a single short-term rental property with minimal complexities, a comprehensive platform like Cloudbeds might offer more features than needed. This could lead to paying for functionalities that aren’t fully utilized, making it potentially less cost-effective than simpler, more niche solutions.
• Reliance on Internet Connectivity: As a cloud-native platform, consistent and reliable internet access is paramount. While this is standard for most businesses today, properties in areas with unreliable internet could face operational disruptions.
• Potential for Integration Challenges: While Cloudbeds offers many integrations, integrating complex, existing legacy systems can sometimes be challenging, even with an open API. Specific integrations might require technical expertise or custom development, adding unforeseen costs or complexities. It’s crucial for properties to verify if their specific third-party tools are compatible and if the integration process is straightforward.
• Customer Support Responsiveness Despite Claims: While 24/7 support is advertised, the actual responsiveness and effectiveness of customer support can vary. Users often experience different levels of support depending on the complexity of their issue or the time of day. It’s advisable to check independent reviews for consistent feedback on customer service quality.

Cloudbeds.com Alternatives

The market is rich with diverse platforms, each with its own strengths, catering to different property sizes, types, and budgets.

Here are some notable alternatives to Cloudbeds, categorized by their primary focus or market segment.

All-in-One Platforms

These platforms, similar to Cloudbeds, aim to provide a comprehensive suite of tools under one roof, often including PMS, channel manager, booking engine, and more.

• Mews: Known for its modern, API-first approach, Mews offers a flexible and highly customizable platform. It emphasizes automation and an intuitive user experience, often favored by larger, tech-forward hotels and groups. Mews is often seen as a direct competitor to Cloudbeds in the mid to enterprise-level market.
• Opera PMS Oracle Hospitality OPERA Cloud: A long-standing industry giant, Opera PMS is the go-to for many large hotel chains and resorts. While it’s a powerful system with extensive capabilities, it can be more complex, require significant training, and often comes with a higher price point. It’s a robust solution for properties needing enterprise-level features.
• SiteMinder: While SiteMinder started primarily as a channel manager and booking engine provider, it has expanded its offerings to include a PMS. It’s particularly strong in distribution and online presence, making it a good choice for properties prioritizing maximizing online bookings and reach.

Niche & Property-Specific Solutions

These alternatives often cater to specific types of properties or focus on particular functionalities.

• Little Hotelier: Designed by SiteMinder, Little Hotelier is specifically tailored for small properties, B&Bs, and guesthouses. It offers a simpler, more affordable all-in-one solution without the complexity that larger platforms might bring. It’s a great option for those who find Cloudbeds potentially too feature-rich for their needs.
• Frontdesk Anywhere: Caters to independent hotels and smaller chains, offering a cloud-based PMS with integrated channel management and booking engine. It’s known for its user-friendliness and comprehensive reporting.
• eviivo suite: Another all-in-one solution popular among B&Bs, guesthouses, and independent hotels. It focuses on simplifying online bookings, channel management, and front desk operations for smaller properties.
• Lodgify / Hostaway for Short-Term Rentals: If the primary focus is on short-term rentals or vacation homes, specialized platforms like Lodgify or Hostaway offer features specifically tailored for that market, including direct booking websites, dynamic pricing, and integration with platforms like Airbnb, Booking.com, and Vrbo.

Modular & Best-of-Breed Approaches

Some properties prefer to piece together their tech stack using specialized solutions for each function, integrating them via APIs.

This allows for greater customization and the ability to choose the “best” tool for each specific need.

• Dedicated Channel Managers e.g., RateGain, D-EDGE: If a property is happy with its existing PMS but needs a robust channel manager, these specialized providers excel in distribution.
• Revenue Management Systems RMS e.g., Duetto, IDeaS: For properties with advanced revenue management needs, standalone RMS platforms offer sophisticated algorithms and dynamic pricing capabilities that can be integrated with various PMS.
• Guest Messaging & Upselling Platforms e.g., Guesty, Hoteza: These focus purely on enhancing guest communication and driving upsells, offering more specialized features than a general PMS might.

When choosing an alternative, consider your property’s specific needs, budget, existing tech stack, and the level of integration and automation you require. Storetasker.com Reviews

A direct comparison and demo with a few top contenders will provide the clearest path forward.

How to Cancel Cloudbeds.com Subscription

Based on typical SaaS Software as a Service business models and the nature of enterprise-level software like Cloudbeds, canceling a subscription usually involves a structured process rather than a simple click-and-cancel button within a user dashboard.

Since Cloudbeds emphasizes tailored plans and direct consultations, the cancellation process is likely handled through their customer support or account management teams.

Here’s a general approach one would typically follow to cancel a Cloudbeds.com subscription:

1. Review Your Contract/Agreement: The very first step should always be to review the service agreement or contract signed when initially subscribing to Cloudbeds. This document will outline the specific terms and conditions regarding cancellation, including:

   • Notice Period: Most B2B SaaS agreements require a notice period e.g., 30, 60, or 90 days before the desired cancellation date.
   • Cancellation Window: Some contracts specify a window during which you can cancel without penalty, often tied to the end of a billing cycle or contract term.
   • Early Termination Fees: Be aware of any clauses regarding early termination fees if you are canceling before the agreed-upon contract length expires.
   • Data Retrieval: Details on how to retrieve your data guest profiles, reservation history, financial reports, etc. after cancellation might also be outlined.

2. Contact Cloudbeds Customer Success or Account Manager: This is the most direct and crucial step. Cloudbeds explicitly mentions “Customer Success” and “24/7 live support” on their website.

   • Initiate Contact: Reach out to your dedicated Cloudbeds Account Manager or Customer Success Manager. If you don’t have a specific contact, use their general support channels:
     • Support Portal/Help Center: Look for a “Contact Support” or “Submit a Ticket” option within the Cloudbeds platform or on their Help Center support.cloudbeds.com.
     • Phone Support: Call their main support line.
     • Email: Send an email to their general support or sales email address [email protected], as listed on their site.
   • Clearly State Your Intent: In your communication, clearly state your intention to cancel your subscription and inquire about the necessary steps and procedures.

3. Follow Their Instructions & Provide Required Information: Cloudbeds will likely guide you through their specific cancellation protocol. This may involve:

   • Confirmation of Account Details: Verifying your account information for security purposes.
   • Reason for Cancellation: They may ask for the reason for your cancellation. This is standard practice for feedback and retention efforts.
   • Formal Written Notice: They might require a formal written notice email or physical letter to be submitted, reiterating your request.
   • Effective Cancellation Date: Confirm the exact date your service will cease and ensure it aligns with your contract terms and notice period.

4. Data Migration/Export: Before the cancellation is finalized and your access is revoked, ensure you have exported all necessary data from the Cloudbeds platform. This includes guest databases, booking histories, financial records, reports, and any other critical operational data. Confirm with Cloudbeds support how best to do this to avoid data loss.

5. Confirm Cancellation: After completing all steps, request a written confirmation of your subscription cancellation from Cloudbeds, including the effective date and confirmation that no further charges will be incurred. Keep this record for your files.

Important Considerations: Vanspace3d.com Reviews

• Timing: Be mindful of your billing cycle and contract end date to avoid being charged for another period or incurring early termination fees.
• Transition Plan: If you are migrating to a new system, ensure you have a solid transition plan in place before fully canceling Cloudbeds to avoid any disruption to your operations.
• Integrations: Remember to disconnect any third-party integrations e.g., payment gateways, external booking sites that were linked to Cloudbeds to prevent issues or continued charges.

While the exact process might vary slightly, this structured approach ensures a smooth and compliant cancellation process for a platform like Cloudbeds.

Cloudbeds.com Pricing

Based on the Cloudbeds.com website, specific pricing plans and tiers are not publicly disclosed. Instead, the website clearly indicates that pricing is customized based on the unique needs and characteristics of each property.

The phrasing used is: “Choosing the right pricing plan is like booking the perfect accommodation—everyone has different needs.

Tell us what what makes your property unique, and we’ll tailor a plan to deliver the best value for your lodging business.” This approach is common for enterprise-level or comprehensive SaaS solutions where the cost can vary significantly based on factors like:

• Property Type: Whether it’s a hotel, hostel, B&B, or multi-property group.
• Number of Rooms/Units: The scale of the property directly impacts the usage and resource allocation.
• Features Required: Which specific modules or features a property needs e.g., just PMS and Channel Manager, or the full suite including Payments, Revenue Management, Digital Marketing, etc..
• Number of Users: How many staff members will require access to the system.
• Level of Support: While 24/7 support is advertised, there might be premium support tiers or dedicated account management services that influence pricing.
• Contract Length: Longer contract commitments often come with more favorable pricing per month compared to shorter, more flexible agreements.
• Geographic Location: Pricing can sometimes vary by region due to market dynamics or local support requirements.

How to Get Pricing Information:

To obtain a quote for Cloudbeds, interested parties are directed to:

1. Request a Demo: The website prominently features “Request a Demo” calls to action. During or after a personalized demo, a Cloudbeds sales representative will discuss the property’s specific requirements and then provide a tailored pricing proposal.
2. Consultation: This consultative sales approach allows Cloudbeds to understand the unique operational challenges and goals of a property, enabling them to recommend the most suitable package of features and services, and subsequently, a customized price.

Implications of Non-Transparent Pricing:

• No Quick Comparisons: Potential customers cannot easily compare Cloudbeds’ pricing against competitors by simply visiting their website, making initial budget estimations more challenging.
• Requires Time Investment: Getting a quote necessitates engaging with their sales team, which involves scheduling a demo and consultation. This can be a more time-consuming process than evaluating solutions with transparent pricing.
• Value-Based Pricing: This model suggests Cloudbeds likely employs a value-based pricing strategy, where the cost reflects the perceived value and ROI a property will gain from using the platform, rather than a fixed per-room or per-feature fee.

In conclusion, for those considering Cloudbeds, expect to engage directly with their sales team to get a detailed pricing structure tailored to your specific hospitality business.

Cloudbeds.com vs. Competitors

When evaluating Cloudbeds against its competitors, it’s crucial to understand that the “best” solution is highly subjective and depends on a property’s specific needs, size, budget, and strategic goals.

Cloudbeds positions itself as a unified, all-in-one platform, and its competition can be broadly categorized into other comprehensive solutions and more specialized, modular offerings. Getmany.io Reviews

Cloudbeds’ Core Value Proposition: The Unified Platform

Cloudbeds’ main competitive edge lies in its claim of being a masterfully unified hospitality technology solution. This means:

• Reduced Complexity: Less need for multiple vendors, separate contracts, and fragmented data.
• Streamlined Operations: Features are designed to work together seamlessly, from PMS to channel management and payments.
• Centralized Data: All property data resides in one system, theoretically offering better insights and reporting.
• Single Point of Contact: For support and billing, dealing with one vendor simplifies management.

This contrasts with a “best-of-breed” strategy where a property might choose the top PMS, the top channel manager, and the top revenue management system from different providers and integrate them.

While a best-of-breed approach can offer highly specialized functionality, it often comes with integration complexities and multiple vendor relationships.

Cloudbeds vs. All-in-One Giants e.g., Mews, Oracle Hospitality OPERA Cloud

• Cloudbeds vs. Mews:
  • Mews: Often seen as Cloudbeds’ closest modern competitor. Mews also offers a highly integrated, cloud-native platform with a strong focus on automation and an open API. It’s often praised for its sleek UI and flexibility, appealing to tech-forward properties.
  • Cloudbeds: Emphasizes its comprehensive “360-value” and user-friendliness, particularly for varied property types hostels, B&Bs, hotels. Cloudbeds might have a slightly broader appeal across different segments, whereas Mews might lean more towards modern, full-service hotels. The key differentiator might come down to specific UI preference, pricing models, and the depth of certain niche features.
• Cloudbeds vs. Oracle Hospitality OPERA Cloud:
  • OPERA Cloud: The industry standard for large hotel chains and resorts, offering unparalleled depth and breadth of functionality. It’s incredibly robust, scalable, and customizable for complex operations.
  • Cloudbeds: While powerful, Cloudbeds might not offer the same level of granular control or specialized features that enterprise-level chains require, especially those with legacy systems. OPERA often involves higher implementation costs, longer training curves, and a different pricing structure. Cloudbeds is typically more accessible and quicker to deploy for independent properties and smaller to mid-sized groups.

Cloudbeds vs. Niche/Smaller Property Solutions e.g., Little Hotelier, eviivo suite

• Cloudbeds: Can be overkill for very small operations. Its extensive feature set, while powerful, might be too much for a small B&B with a handful of rooms that primarily needs basic booking and front desk management.
• Little Hotelier/eviivo suite: These platforms are specifically designed for small properties, often offering a simpler, more intuitive interface and a lower price point. They focus on essential functions without the added complexity of advanced revenue management or deep integrations needed by larger properties. For a small guesthouse, these might offer a better fit and value proposition.

Cloudbeds vs. Modular/Best-of-Breed Providers e.g., SiteMinder for Channel, Duetto for RMS

• Cloudbeds Unified: Offers native integration of PMS, channel manager, and booking engine, ensuring seamless data flow and easier management from one dashboard.
• Best-of-Breed Specialized: A property might choose SiteMinder for its industry-leading channel management, Duetto for its advanced RMS, and a separate PMS. This approach allows properties to select the absolute best solution for each specific function. However, it requires robust APIs and IT resources to ensure smooth integration between systems, and troubleshooting can become more complex across multiple vendors. Cloudbeds aims to mitigate this complexity by providing an integrated solution.

Conclusion:

Cloudbeds positions itself strongly for properties seeking a comprehensive, integrated solution that simplifies their tech stack and drives revenue through efficiency. Its strength lies in its ability to cater to a diverse range of property types with a unified platform. Competitors range from equally powerful, modern all-in-one systems like Mews to legacy giants like Opera, and simpler solutions for very small properties. The choice ultimately depends on a property’s scale, specific functional needs, budget, and preference for a single integrated system versus a collection of specialized tools.

Cloudbeds.com Customer Support & Resources

Cloudbeds places a significant emphasis on customer support and providing a rich ecosystem of resources to ensure user success.

This is a critical aspect for any complex software platform, especially in the hospitality industry where operations run 24/7. Their website highlights several channels and initiatives aimed at assisting users at various stages, from onboarding to ongoing daily operations.

Onboarding and Implementation

• Personalized Onboarding: Cloudbeds states they offer “top-notch onboarding” and “personalized onboarding.” This suggests a tailored approach where a dedicated team assists new properties in setting up their system, migrating data, and configuring settings according to their unique requirements. This is crucial for a smooth transition and getting the most out of the platform from day one.
• Data Migration: The website explicitly mentions “Data migration and implementation” as part of their customer success offerings, indicating that they assist properties in transferring existing data into the Cloudbeds system, minimizing disruption.

Ongoing Support Channels

• 24/7/365 Live Support: This is a key selling point for a hospitality platform, as hotels and other lodging businesses operate around the clock. The availability of 24/7 live support means users can get assistance whenever issues arise, regardless of time zones or peak hours. This could be via phone, chat, or ticket system.
• Cloudbeds Help Center: This acts as a knowledge base, likely containing articles, guides, FAQs, and troubleshooting steps that users can access independently to find answers to common questions or resolve minor issues. Self-service options are valuable for quick problem-solving.
• Cloudbeds University: Described as providing “self-guided training via Cloudbeds University” and “continuous learning,” this is likely an online learning platform. It would offer video tutorials, courses, and modules designed to help users learn the platform’s features, best practices, and advanced functionalities at their own pace. This is excellent for new staff training and for existing users to deepen their knowledge.
• Cloudbeds Community Forum: The mention of a “Cloudbeds community forum” suggests a peer-to-peer support platform where users can ask questions, share experiences, and get advice from other Cloudbeds users. This can foster a sense of community and provide practical insights from those actively using the system.
• Dedicated Customer Events and Product Webinars: These events provide opportunities for users to learn about new features, industry trends, and network with other hoteliers and Cloudbeds experts. Webinars are also a great way to stay updated on product developments and receive in-depth training on specific topics.

Resources and Thought Leadership

Beyond direct support, Cloudbeds provides a wealth of educational resources:

• Resource Center: This central hub includes:
  • Guides & Reports: In-depth content on various hospitality topics.
  • SOPs & Checklists: Practical tools to improve operational efficiency.
  • E-books & Templates: Downloadable resources for business planning and management.
  • Podcast & Videos: Multimedia content for learning and insights.
• Product Updates Compass: Cloudbeds has a dedicated hub called “Compass” for learning about the latest product updates and enhancements. This ensures users are aware of new features and improvements.
• Government Compliance: Access to resources or guidance on government compliance matters, which is crucial for operations in 150 countries.

Overall, Cloudbeds appears to offer a comprehensive support structure designed to empower its users.

The combination of direct support, self-service knowledge bases, educational platforms, and community engagement aims to ensure that properties can effectively implement and continuously optimize their use of the Cloudbeds platform. Carpet-care.co.uk Reviews

For a busy hospitality business, access to reliable and varied support channels is a significant factor in selecting a software partner.

How to Get Started with Cloudbeds.com

Getting started with Cloudbeds.com, given its comprehensive nature and tailored pricing model, follows a typical B2B SaaS onboarding process that prioritizes understanding your specific needs before deployment.

You won’t find an “add to cart” button for immediate purchase. instead, it’s a consultative approach.

Here’s a step-by-step guide based on information from their website:

1. Explore the Website and Identify Your Needs:

   • Browse Solutions: Start by exploring the “Solutions” section of Cloudbeds.com. Identify which modules and features align with your property’s operational challenges and strategic goals e.g., PMS, Channel Manager, Payments, Revenue & Analytics, Guest Experience, Digital Marketing.
   • Property Type Focus: Look at the “Solutions by Property Type” Hotels, Multi-Property Groups, Hostels, Short-Term Rentals, B&Bs and Inns to see how Cloudbeds tailors its offerings to businesses similar to yours.
   • Read Customer Stories: Reviewing customer testimonials and case studies can give you an idea of how other properties have leveraged Cloudbeds to achieve their objectives.

2. Request a Demo:

   • Primary Call to Action: This is the most prominent way to initiate contact and is heavily featured across the website. Look for buttons like “Request a Demo” or “Schedule a Consultation.”
   • Provide Information: When requesting a demo, you’ll typically be asked for details such as:
     • Your name and contact information.
     • Your property type hotel, hostel, B&B, etc..
     • Number of rooms/beds/listings.
     • Your role in the company.
     • Your company name and phone number.
     • Preferred language.
   • Tailored Experience: Cloudbeds uses this information to prepare a demo that is specific to your property’s size and needs, showcasing the most relevant features.

3. Attend the Personalized Demo and Consultation:

   • Interactive Walkthrough: A Cloudbeds sales or product specialist will walk you through the platform, demonstrating its core functionalities and how they address your specific pain points.
   • Q&A Session: This is your opportunity to ask detailed questions about features, integrations, scalability, and specific use cases relevant to your property.
   • Needs Assessment: The Cloudbeds team will conduct a deeper dive into your current operational workflows, existing tech stack, and long-term goals to determine the best fit for their platform. This consultation is key to getting a customized pricing proposal.

4. Receive a Custom Pricing Proposal:

   • No Standard Pricing: As mentioned earlier, Cloudbeds does not publish standard pricing. After the demo and consultation, they will prepare a tailored quote based on the agreed-upon features, property size, and contract terms.
   • Review and Negotiate: Carefully review the proposal, including the modules included, pricing structure, support levels, and contract length. Don’t hesitate to ask for clarification or discuss negotiation points if needed.

5. Sign Agreement and Begin Onboarding:

   • Contract Execution: Once you agree to the terms, you’ll sign a service agreement.
   • Onboarding Process: This is where the “Cloudbeds University” and “personalized onboarding” come into play. A dedicated onboarding team will guide you through:
     • Account Setup: Setting up your property’s account within the Cloudbeds system.
     • Data Migration: Assisting with transferring your existing data reservations, guest profiles, rates, etc. into Cloudbeds.
     • System Configuration: Customizing settings to match your property’s specific operational rules, room types, rates, and integrations.
     • Training: Providing training for your staff through Cloudbeds University and direct sessions, ensuring they are proficient in using the new system.
     • Go-Live Support: Offering support during the initial launch phase to address any immediate issues.

By following these steps, properties can systematically evaluate, procure, and implement Cloudbeds to modernize their operations and aim for improved profitability and guest experiences. Workwearnation.com Reviews

Cloudbeds.com API & Integrations

Cloudbeds heavily emphasizes its robust API and extensive integration capabilities as a core pillar of its platform.

This is a critical factor for many hospitality businesses, as seamless connectivity between different software systems is essential for efficient operations and a complete view of the business.

Cloudbeds Open API

The platform proudly promotes its “Cloudbeds Open API” and provides “API documentation.” This signifies a commitment to allowing external developers and third-party systems to connect with and exchange data with the Cloudbeds platform.

Key benefits of an open API include:

• Custom Functionality: Properties or their development partners can build custom features, reports, or integrations that are highly specific to their unique operational needs, going beyond the out-of-the-box functionalities. This is particularly valuable for larger groups or niche properties with distinct requirements.
• Seamless Data Exchange: It enables real-time synchronization of data between Cloudbeds and other critical business systems e.g., POS, accounting software, CRM. For instance, sales from a restaurant’s POS system can flow directly into Cloudbeds for consolidated reporting.
• Reduced Manual Work: Automating data transfer between systems eliminates the need for manual data entry, reducing errors and saving significant staff time.

App Marketplace & Integrated Partners

Beyond the open API, Cloudbeds offers a structured “App Marketplace” that lists its pre-built integrations with numerous third-party solutions.

The website states that users can “integrate with 300+ preferred partners.”

These integrations cover a wide range of hospitality functions, including:

• Door Locks/Keyless Entry Systems: Essential for modernizing guest check-in and room access.
• Point of Sale POS Systems: For restaurants, bars, and gift shops within a property, allowing consolidated financial reporting.
• Revenue Management Systems RMS: Integrations with specialized RMS providers allow for advanced pricing optimization based on sophisticated algorithms.
• Accounting Systems: To streamline financial reconciliation and reporting.
• Central Reservation Systems CRS & Channel Managers: While Cloudbeds has its own, it allows integration with external CRS and channel managers for full flexibility in distribution strategy if a property prefers to use another provider.
• Guest Service Apps: For digital check-in, guest messaging, upselling, and personalized experiences.
• Invoicing Solutions: For billing and payment processing.
• Event Management Software: For properties that host events and conferences.
• Government Compliance Tools: To assist with local regulations and reporting.

Benefits of the App Marketplace:

• Plug-and-Play Convenience: Pre-built integrations simplify the setup process for users, often requiring minimal technical knowledge.
• Validated Solutions: Partners listed in the marketplace have typically been vetted by Cloudbeds, ensuring compatibility and reliability.
• Enhanced Functionality: Properties can extend the capabilities of their Cloudbeds platform by adding specialized tools that meet their specific needs without having to switch core systems.
• Industry Standards: Integrations with leading hospitality technology providers ensure that Cloudbeds remains compatible with the industry’s most widely used tools.

In summary, Cloudbeds’ strong emphasis on an open API and a comprehensive App Marketplace positions it as a flexible and future-proof solution.

This approach allows properties to either leverage a completely unified Cloudbeds system or integrate it seamlessly with other essential tools, providing a versatile and adaptable technology foundation. Perfectstays.co.uk Reviews

Frequently Asked Questions

What is Cloudbeds.com?

Cloudbeds.com is a unified hospitality management platform designed to streamline operations, enhance guest experiences, and maximize revenue for various lodging businesses, including hotels, hostels, B&Bs, and short-term rentals.

It integrates multiple tools like a Property Management System PMS, channel manager, booking engine, and payment processing.

What types of properties can use Cloudbeds?

Cloudbeds is suitable for a wide range of hospitality businesses, including independent hotels, multi-property groups, hostels, boutique hotels, resorts, B&Bs, and short-term rentals.

Does Cloudbeds offer a Property Management System PMS?

Yes, Cloudbeds offers a comprehensive cloud-based Property Management System PMS as a core component of its unified platform, designed to streamline daily operations, reservations, and guest management.

Is Cloudbeds a Channel Manager?

Yes, Cloudbeds includes a robust Channel Manager that connects properties to over 300 Online Travel Agencies OTAs, Global Distribution Systems GDSs, and wholesalers, enabling real-time rate and inventory updates.

Does Cloudbeds have a direct booking engine?

Yes, Cloudbeds provides an integrated Booking Engine designed to help properties increase direct bookings by up to 20% with no added commissions.

How does Cloudbeds handle payments?

Cloudbeds offers its own integrated payment processing solution, Cloudbeds Payments, which is designed for secure transactions, supporting multiple payment methods across all properties and simplifying reconciliation.

Can Cloudbeds help with revenue management?

Yes, Cloudbeds includes a Pricing Intelligence Engine and Cloudbeds Insights, which provide tools and real-time data to analyze market trends, optimize pricing, forecast demand, and maximize revenue per available room RevPAR.

Is Cloudbeds cloud-based?

Yes, Cloudbeds is a cloud-native platform, meaning it is accessible from any device with an internet connection, allowing for remote management and flexible operations.

Does Cloudbeds offer integrations with other software?

Yes, Cloudbeds has an extensive App Marketplace with over 300 integrated partners, allowing connectivity with various third-party systems like POS, accounting software, door locks, and more. Ukcarsdeal.uk Reviews

It also offers an Open API for custom integrations.

How do I get pricing for Cloudbeds?

Cloudbeds does not publish specific pricing plans on its website.

To get a tailored quote, you need to request a demo and consult with their sales team, who will provide customized pricing based on your property’s specific needs and size.

Does Cloudbeds offer customer support?

Yes, Cloudbeds emphasizes its customer support, offering 24/7/365 live support, personalized onboarding, a comprehensive Help Center, Cloudbeds University for training, and a community forum.

What is Cloudbeds University?

Cloudbeds University is an online learning platform offered by Cloudbeds that provides self-guided training, video tutorials, and courses to help users learn about the platform’s features and best practices.

Can I try Cloudbeds for free?

The website does not explicitly mention a free trial.

The typical entry point is requesting a demo and consultation, which may lead to a trial period being offered as part of the sales process.

How do I cancel my Cloudbeds subscription?

To cancel a Cloudbeds subscription, you typically need to review your contract for notice periods and terms, then contact your Cloudbeds Account Manager or Customer Success team directly through their support channels.

Is Cloudbeds suitable for small B&Bs?

While Cloudbeds is a comprehensive platform, it might offer more features than a very small B&B needs.

For such properties, simpler or more niche solutions might be more cost-effective, though Cloudbeds can certainly manage them. Strathclydewindows.co.uk Reviews

What is the “unified platform” concept in Cloudbeds?

The unified platform concept means that Cloudbeds integrates all essential hospitality management tools—PMS, channel manager, booking engine, payments, guest experience, and revenue management—into a single, interconnected system, aiming to reduce operational complexities.

Does Cloudbeds offer digital marketing tools?

Yes, Cloudbeds provides digital marketing solutions aimed at attracting more direct bookings through targeted advertising and optimizing online visibility across search engines and metasearch.

Can Cloudbeds help with guest communication?

Yes, Cloudbeds includes guest experience software that facilitates communication through multiple messaging channels, digital check-in, and tools to personalize guest experiences and boost upsell revenue.

How long does it take to implement Cloudbeds?

The implementation time for Cloudbeds can vary depending on the property’s size and complexity, but their onboarding process is designed to be efficient, with claims of significantly reducing staff training time compared to legacy systems.

Does Cloudbeds provide analytics and reporting?

Yes, Cloudbeds offers Cloudbeds Insights, which provides real-time data and comprehensive reports to help properties manage budgets, forecast staffing, increase RevPAR, and make data-driven decisions.