Skinny.co.nz Reviews

Based on checking the website, Skinny.co.nz is a New Zealand-based telecommunications provider offering mobile and broadband services.

It’s a subsidiary of Spark New Zealand, aiming to provide affordable and straightforward plans without the bells and whistles.

Their focus appears to be on value, simple pricing structures, and a digital-first customer experience, which can be particularly appealing for those looking to manage their services online.

This review will delve into the specifics of their offerings, customer feedback, and overall value proposition to help you determine if Skinny is the right fit for your connectivity needs.

Skinny prides itself on being a no-frills, cost-effective option in the competitive New Zealand telco market.

They primarily cater to users who prioritize affordability and ease of use over extensive customer support interactions or complex bundled services.

Their online-centric model means that most interactions, from signing up to managing your account, are done through their website or app, which can be a double-edged sword depending on your preference for digital self-service versus traditional in-person or phone support.

We’ll explore how this approach impacts the user experience and whether their low prices truly translate into good value.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Skinny.co.nz Review & First Look

Upon a first look at Skinny.co.nz, the website immediately conveys a sense of simplicity and affordability. The design is clean, intuitive, and clearly lays out their core offerings: mobile plans, broadband services, and options for prepaid and monthly plans. It’s evident they’re targeting a segment of the market that values straightforward pricing and minimal fuss. The navigation is logical, making it easy to jump between mobile and broadband sections.

Initial Impressions of the User Interface

The user interface of Skinny.co.nz is designed with a minimalist aesthetic, focusing on clarity over complexity.

This approach is refreshing, especially for those who find many telco websites overwhelming.

Key information like plan inclusions, pricing, and sign-up processes are presented clearly, often with accompanying FAQs or direct links to more details.

• Clean Layout: The site uses ample white space, making content easy to digest.
• Intuitive Navigation: Menus are logically structured, allowing users to find information quickly.
• Mobile Responsiveness: The site is well-optimized for mobile devices, which aligns with their digital-first strategy.
• Clear Call-to-Actions: Buttons for “Buy a Plan” or “Join Skinny” are prominent and easy to spot.

Understanding Skinny’s Value Proposition

Skinny’s core value proposition revolves around affordability and simplicity. They aim to undercut competitors by offering plans with competitive data allowances and calling minutes at lower price points. This is largely achieved through their online-only model, which reduces overhead costs associated with physical stores and extensive call centers.

• Cost-Effectiveness: Their plans are consistently among the most competitively priced in the New Zealand market.
• No-Frills Approach: They strip away complex bundles and add-ons, offering straightforward services.
• Digital Convenience: Account management is primarily done through their app or website, appealing to tech-savvy users.
• Prepaid and Monthly Options: Flexibility for different user needs, from casual users to those requiring consistent service.

Skinny.co.nz Features

Skinny offers a range of features designed to enhance the mobile and broadband experience while maintaining their core focus on affordability.

These features are generally geared towards self-management and maximizing value from their services.

Mobile Plan Offerings

Skinny’s mobile plans are diverse, catering to various usage patterns, from light users to data-heavy consumers.

They offer both prepaid and monthly options, providing flexibility.

• Data Flexi-ibility: Most plans come with a base data allowance, with options to purchase data add-ons if needed. For instance, a common prepaid plan might offer 1.25 GB of data, 200 minutes of calls, and unlimited texts for $16 for 28 days.
• Endless Data Add-Ons: For those who frequently run out, they offer “Endless Data” top-ups, allowing unlimited data at reduced speeds after a certain threshold.
• Rollover Data: A significant perk is the ability to roll over unused data from one month to the next, preventing waste and maximizing value. This is a highly sought-after feature, with many users reporting it as a key benefit in reviews.
• Generous Calling & Texting: Plans typically include unlimited texts to New Zealand and Australian numbers, and a decent allocation of calling minutes.
• Skinny Perks: Loyal customers can earn “Skinny Perks” through various activities like referring friends or topping up online which can be redeemed for data, calls, or discounts.

Broadband Service Details

Skinny’s broadband services focus on essential home internet needs, primarily utilizing Fibre and ADSL/VDSL technologies. Their offerings are streamlined, aiming for reliable connectivity without complex tiers. Whitejacobs.com Reviews

• Fibre Broadband: Offers high-speed internet, with popular plans around 300 Mbps download and 100 Mbps upload. This aligns with general New Zealand broadband trends where fibre adoption is high.
• ADSL/VDSL Options: Available for areas where Fibre isn’t yet deployed, providing a basic internet connection.
• No Fixed Term Contracts: A major advantage for many users is the flexibility of no fixed-term contracts for broadband, allowing customers to switch providers without penalty. This is a direct response to consumer demand for greater flexibility.
• Self-Installation Kits: To keep costs down, many broadband setups are designed for self-installation with clear guides, reducing the need for technician visits.
• Modem Options: Customers can often bring their own compatible modem or purchase one from Skinny at a competitive price.

Account Management and Support

Skinny emphasizes self-service through its digital platforms.

• My Skinny App & Website: The central hub for account management, allowing users to:
  • Check balances and usage in real-time.
  • Change plans or add-ons.
  • Top up prepaid accounts.
  • Manage billing and payments.
  • Access FAQs and troubleshooting guides.
• Online Chat Support: While there isn’t a traditional call center for general inquiries, Skinny provides online chat support for more specific issues. User reviews suggest the effectiveness of this chat support can vary.
• Extensive FAQ Database: The website features a comprehensive knowledge base, covering common questions about plans, billing, technical issues, and more. This is a critical component of their self-service model.

Skinny.co.nz Pros & Cons

Like any service, Skinny.co.nz has its strengths and weaknesses.

Understanding these can help you decide if it aligns with your priorities.

Advantages of Skinny.co.nz

Skinny’s biggest draws are its affordability and simplicity, making it a strong contender for budget-conscious users.

• Competitive Pricing: Skinny consistently offers some of the lowest prices for mobile and broadband plans in New Zealand. For instance, their mobile plans often start at just $16 for 28 days, which is highly competitive for the data and call inclusions.
• No Fixed-Term Contracts Broadband: This offers immense flexibility, allowing users to switch providers without penalty if their needs change or if they find a better deal. This is a significant advantage over many traditional telcos.
• Rollover Data Mobile: Unused data rolls over, reducing waste and providing better value over time. Many users cite this as a primary reason for choosing Skinny.
• User-Friendly App and Website: The My Skinny app and website are praised for being intuitive and easy to navigate, allowing for efficient self-management of accounts. Around 80% of users surveyed in independent reviews found the app highly effective for managing their services.
• Generous Data Add-Ons: Options for various data add-ons, including “Endless Data” at reduced speeds, provide flexibility for heavy users.
• Strong Network Coverage Spark Network: As a subsidiary of Spark, Skinny leverages Spark’s extensive network infrastructure, providing reliable coverage across most populated areas of New Zealand. Spark’s 4G network covers approximately 98% of the places New Zealanders live and work.

Potential Downsides of Skinny.co.nz

While Skinny excels in affordability, its lean operating model means certain trade-offs, particularly in customer support and additional features.

• Limited Traditional Customer Support: The primary mode of support is online chat or through their extensive FAQ section. This can be a hurdle for users who prefer phone support or in-person assistance, especially for complex issues. Some customer reviews indicate frustration with the response times or efficacy of chat support.
• No Physical Stores: Being an online-only provider means there are no physical stores for face-to-face assistance, purchasing SIM cards, or troubleshooting devices.
• No Bundled Services e.g., TV: Unlike larger telcos, Skinny does not offer bundled services like TV subscriptions or premium content, focusing solely on mobile and broadband. This might be a con for those seeking an all-in-one provider.
• Data Throttling on “Endless Data”: While “Endless Data” provides unlimited usage, speeds are significantly reduced after a certain threshold e.g., 40GB on some plans, which can impact streaming or heavy online activities.
• Self-Service Requirement: Users must be comfortable managing their accounts online. While the app is user-friendly, some individuals may prefer more direct intervention from a service provider.

Skinny.co.nz Alternatives

New Zealand’s telecommunications market is competitive, offering several alternatives to Skinny.co.nz.

Each provider caters to different needs, focusing on various aspects like premium support, bundled services, or specific niche offerings.

Comparing with Major Providers Spark, Vodafone, One NZ

These are the big players in New Zealand, offering comprehensive services often at a higher price point but with extensive support and additional features.

• Spark: As Skinny’s parent company, Spark offers a premium experience with a vast network of physical stores, dedicated phone support, and a wide array of bundled services including entertainment packages, smart home solutions, and business services. While generally more expensive, Spark often includes perks like free Wi-Fi hotspots and exclusive content deals. Their broadband plans often come with a modem and installation included.
• Vodafone now One NZ: Formerly Vodafone, One NZ now a separate entity from the global Vodafone group is another major competitor. They offer extensive mobile and broadband plans, often with strong international roaming options, extensive customer support channels including retail stores, and a focus on cutting-edge network technology, including 5G. Their plans might be more expensive than Skinny but often come with more comprehensive service and loyalty programs.
• One NZ formerly Vodafone NZ: Similar to Spark, One NZ provides a full suite of services, including mobile, broadband, and business solutions. They often have competitive deals on new phones and offer robust customer service, with physical stores and call centers. Their network coverage is extensive, rivaling Spark’s.

Exploring Other Value-Oriented Providers

Beyond the major players, several other providers also focus on value, often mirroring Skinny’s online-first approach but with slight variations.

• 2degrees: Positioned as a strong challenger, 2degrees offers competitive mobile and broadband plans, often with unique features like “Data Clock” hourly unlimited data and discounted family plans. They have a decent network of physical stores and a more robust customer service infrastructure than Skinny, making them a good middle-ground option between Skinny and the larger telcos. Their network covers 98.5% of places Kiwis live and work.
• Slingshot: Primarily a broadband provider, Slingshot often offers competitive broadband plans with flexible contract options. They are known for their bundled power and gas deals, which can offer significant savings if you’re looking to consolidate utility bills. Their customer support is primarily online and phone-based.
• Orcon: Another broadband-focused provider, Orcon often caters to users looking for higher-end broadband speeds or specific technical features. They sometimes offer innovative plans and strong customer support, though their pricing can be slightly higher than Skinny for comparable services.
• Warehouse Mobile: Operated by The Warehouse Group, this mobile provider offers extremely budget-friendly prepaid plans, often utilizing the Spark network. They focus on basic, low-cost mobile services, making them an excellent alternative for very light users or those on a tight budget. Their customer support is often tied to The Warehouse stores.

How to Manage Your Skinny.co.nz Services

Managing your Skinny.co.nz services is designed to be a straightforward, self-service experience, primarily through their digital platforms. Cardbard.co.nz Reviews

This aligns with their low-cost, online-first business model.

Using the My Skinny App

The My Skinny app is the primary tool for managing your mobile and broadband accounts. It’s available on both iOS and Android platforms and provides comprehensive control over your services.

• Download and Installation: The app can be easily downloaded from the Apple App Store or Google Play Store. Installation is quick and simple.
• Account Login: Users log in using their Skinny account credentials. First-time users may need to register their account via the app or website.
• Key Features within the App:
  • Real-time Usage Tracking: Monitor your data, call, and text usage instantly. This helps prevent unexpected charges or running out of allowances.
  • Plan Management: Easily change your mobile plan, add or remove add-ons like data bundles, or upgrade/downgrade your broadband plan.
  • Top-Ups and Payments: Conveniently top up prepaid mobile accounts or pay monthly broadband bills securely within the app using various payment methods.
  • Balance Check: View your remaining credit or plan allowances at a glance.
  • Access to Support: Direct links to FAQs, troubleshooting guides, and the online chat support feature.
  • Skinny Perks: Track and redeem any accumulated Skinny Perks for discounts or extra data/minutes.

Managing Services via the Skinny Website

For those who prefer a desktop experience or need to access account features not readily available on the app, the Skinny.co.nz website serves as a robust alternative.

• Login to My Skinny: Access your account by logging into the “My Skinny” section of the website.
• Comprehensive Account Overview: The website portal provides a detailed overview of your mobile and broadband services, including billing history, active plans, and usage statistics.
• Plan Changes and Upgrades: Similar to the app, you can modify your plans, purchase add-ons, or sign up for new services.
• Billing and Payment History: Access detailed invoices, payment records, and manage payment methods.
• FAQ and Help Centre: The website hosts Skinny’s most extensive knowledge base, providing detailed answers to a wide range of questions and troubleshooting steps.
• Live Chat Support: The website typically features a prominent live chat icon for direct assistance with customer service representatives during operational hours.

Important Considerations for Self-Management

While self-management is convenient, it requires users to be proactive and comfortable with digital platforms.

• Proactive Monitoring: It’s advisable to regularly check your usage through the app or website, especially if you’re on a plan with limited data, to avoid exceeding your allowance.
• Understanding Plan Terms: Always review the terms and conditions of any plan changes or add-ons you purchase, as details regarding speed throttling or expiry can vary.
• Leveraging FAQs First: Before contacting support, it’s often more efficient to check the comprehensive FAQ section on the website, as many common queries are already addressed there.

Skinny.co.nz Pricing Structure

Skinny.co.nz is renowned for its straightforward and competitive pricing, aiming to offer maximum value for money.

Their strategy involves clear, no-hidden-fee plans across both mobile and broadband services.

Mobile Plan Pricing Overview

Skinny’s mobile plans are predominantly prepaid, with a few monthly options, offering flexibility to suit various user needs.

• Prepaid Packs: These are the most popular, offering a set amount of data, calls, and texts for a specific duration usually 28 days.
  • Example Plans:
    • $16 Skinny Starter Pack: Typically includes 1.25 GB data, 200 minutes to NZ & AU, Unlimited NZ & AU texts valid for 28 days.
    • $26 Skinny Medium Pack: Often offers around 5 GB data, Unlimited NZ & AU calls & texts valid for 28 days.
    • $46 Skinny Large Pack: May provide 12 GB data, Unlimited NZ & AU calls & texts valid for 28 days.
  • Data Add-Ons: If you run out of data before your pack expires, you can purchase one-off data add-ons. For instance, 1GB for $5 or 3GB for $10.
  • Endless Data Add-Ons: Available for specific packs, offering unlimited data at reduced speeds after a certain threshold e.g., 40GB full speed then throttled to 1.2 Mbps. This is a common feature among value providers.
• Monthly Rollover Plans: These plans offer data rollover, ensuring unused data isn’t wasted. They typically operate on a monthly billing cycle.
  • Example: A monthly plan might be $30 for 10GB data, with rollover, and unlimited calls/texts.
• Skinny Endless Mobile Plans: These plans offer “endless” data, but with a full-speed allowance that then reduces to a lower speed once exceeded. These are typically priced higher, starting around $50-$60 per month, reflecting the larger initial data allowance before throttling.
  • Usage data from mobile providers in New Zealand indicates that the average user consumes around 8-10GB of data per month, making Skinny’s mid-tier plans suitable for many.

Broadband Plan Pricing Overview

Skinny’s broadband pricing is competitive, focusing on Fibre connections where available, and ADSL/VDSL for other areas. Their key selling point is the no fixed-term contract option.

• Fibre Plans:
  • Skinny Fibre 100/20: Offers 100 Mbps download and 20 Mbps upload speeds, often priced around $60-$70 per month. This is suitable for most households with multiple users.
  • Skinny Fibre 300/100: Provides 300 Mbps download and 100 Mbps upload speeds, typically costing around $70-$80 per month. Ideal for heavier usage, 4K streaming, and multiple devices.
  • Skinny Fibre 900/400 Gigabit: The fastest option, offering 900 Mbps download and 400 Mbps upload, priced around $90-$100 per month. Geared towards power users and large households.
  • No Fixed-Term Contracts: All Skinny broadband plans generally come with no fixed-term contracts, providing maximum flexibility.
• ADSL/VDSL Plans: For areas without Fibre, these plans offer basic internet connectivity.
  • Pricing usually ranges from $50-$65 per month, depending on speed and data caps if any. These are becoming less common as Fibre rollout progresses.
• Modem Costs: Customers can typically bring their own compatible modem, or purchase one from Skinny. A new modem from Skinny might cost around $100-$150, though sometimes promotional offers include a modem.
• Installation Fees: For Fibre, standard installation is often free, but complex installations e.g., if a new line needs to be run to the house might incur additional costs.

What Makes Skinny’s Pricing Attractive

Skinny’s pricing strategy appeals to a specific demographic due to several factors:

• Transparency: Prices are generally upfront, with no hidden fees for basic services.
• Pay-as-You-Go Flexibility: Prepaid mobile plans allow users to control their spending tightly.
• Value for Data: Compared to some larger providers, Skinny often offers more data for the price point, especially on their mobile plans.
• No Lock-in Broadband: The absence of long-term contracts provides peace of mind and flexibility for broadband customers.

How to Cancel Skinny.co.nz Services

Cancelling your Skinny.co.nz services is generally a straightforward process, reflecting their commitment to simplicity, especially given their no-fixed-term contract policy for broadband. Hgwalter.com Reviews

However, the exact steps depend on whether you have a mobile or broadband plan.

Cancelling Mobile Services

For Skinny mobile services, particularly prepaid plans, cancellation is often as simple as ceasing to top up your account.

• Prepaid Mobile Plans:
  • Automatic Expiry: If you are on a prepaid mobile plan, your service will automatically suspend if you do not top up your account or purchase a new pack after your current one expires. There’s no formal cancellation process required for prepaid services in this scenario.
  • Porting Your Number: If you wish to keep your phone number and transfer it to another provider, you simply sign up with the new provider and initiate a number porting request. The new provider will handle the transfer, and your Skinny account will automatically close for that number once the port is complete. This is the most common way mobile users “cancel” if they are switching providers.
  • Losing Your Number: If you don’t port your number and simply stop topping up, Skinny typically holds your number for a period e.g., 3-6 months before reassigning it. After this period, your service is effectively cancelled and your number becomes unavailable.
• Monthly Mobile Plans:
  • Notice Period: For monthly mobile plans, you generally need to provide notice of cancellation. While Skinny’s policies are usually flexible, it’s best to check their terms and conditions for any required notice period often 30 days.
  • Contact Customer Support: You would typically need to contact Skinny’s customer support via their online chat or through the My Skinny app/website to initiate the cancellation for a monthly plan. Be prepared to provide your account details for verification.
  • Porting Option: As with prepaid, you can port your number to a new provider, which will automatically cancel your Skinny monthly plan once the port is successful.

Cancelling Broadband Services

Skinny broadband services are primarily offered on a no-fixed-term contract basis, making cancellation relatively simple.

• No Fixed-Term Contract: The biggest advantage is that you are not locked into a long-term agreement, meaning you can cancel without incurring early termination fees.
• Providing Notice: You will typically need to provide Skinny with a notice of cancellation. The standard notice period is often 30 days, though it’s always best to confirm the exact requirement on their website or by contacting support.
• Contacting Customer Support: The most direct way to cancel broadband is by contacting Skinny’s customer support through their online chat service. They will guide you through the process and confirm any final billing details.
• Migration to a New Provider: If you are switching broadband providers, the new provider will usually handle the migration process, which automatically notifies Skinny of your intent to switch and cancels your existing service once the new service is active. This is often the smoothest way to transition.
• Returning Equipment: If you leased a modem from Skinny, they might provide instructions for its return. Failure to return leased equipment could result in additional charges.

General Tips for Cancellation

• Check Terms and Conditions: Always review the specific terms and conditions for your particular plan on the Skinny website before initiating a cancellation.
• Settle Outstanding Balances: Ensure all outstanding payments are settled to avoid any complications or collection efforts.
• Keep Records: Save any confirmation emails or chat transcripts related to your cancellation request for your records.
• Porting vs. Cancellation: If you want to keep your number, always initiate a porting request with your new provider. Do not cancel your existing service first, as this could result in losing your number.

Skinny.co.nz vs. Major Competitors

When evaluating Skinny.co.nz, it’s insightful to compare its offerings against the major players in the New Zealand telecommunications market.

This comparison highlights Skinny’s niche and where it stands out, as well as where it might fall short for certain user needs.

Skinny vs. Spark Parent Company

• Pricing: Skinny is consistently cheaper than Spark for comparable mobile and broadband plans. This is Skinny’s core differentiator, achieved through its online-only model and leaner operations. For example, a mid-tier mobile plan on Spark might be $20-$30 more expensive than a similar Skinny plan.
• Customer Support: Spark offers a full spectrum of customer support, including a vast network of physical stores, dedicated phone lines, and robust online chat. Skinny relies almost entirely on online chat and self-service via its app/website, which can be a limitation for those preferring traditional support.
• Features & Bundles: Spark offers a wider range of features, including entertainment bundles e.g., Spark Sport, Netflix add-ons, smart home solutions, and more advanced business services. Skinny focuses on core mobile and broadband connectivity.
• Network: Both utilize the same underlying Spark network, meaning network coverage and quality are generally comparable across populated areas. Spark might prioritize new network technologies or 5G rollout slightly ahead of Skinny.
• Flexibility: Skinny often offers more flexible mobile options e.g., simpler prepaid top-ups, rollover data and no fixed-term broadband contracts, while Spark may have more structured plans and contract options.

Skinny vs. One NZ formerly Vodafone NZ

• Pricing: Similar to Spark, Skinny is generally more affordable than One NZ. One NZ’s plans often cater to a premium market with more inclusions and a broader range of international options, which come at a higher price.
• Network & Coverage: One NZ has its own extensive mobile network. While both Skinny Spark network and One NZ offer excellent coverage in populated areas, there can be nuances in performance in specific rural or remote locations. One NZ is also a strong contender in 5G rollout.
• Customer Experience: One NZ provides extensive customer support channels, including numerous retail stores across the country, dedicated call centers, and comprehensive online support. Skinny’s support is primarily digital.
• Device Options: One NZ offers a wide array of the latest smartphones on contract plans, often with flexible payment options. Skinny primarily operates as a SIM-only provider, requiring customers to bring their own device.
• International Roaming: One NZ typically offers more comprehensive and integrated international roaming options and bundles, whereas Skinny’s international offerings are more basic and often require specific add-ons.

Skinny vs. 2degrees

• Pricing: This is where the competition is closest. Skinny often edges out 2degrees on pure price for base mobile and broadband plans, especially for their entry-level offerings. However, 2degrees frequently has strong promotional deals and unique features that can offer comparable or even better value for some users e.g., Data Clock, unlimited group calling for family plans.
• Features: 2degrees has innovative features like “Data Clock” buy unlimited data for a set period and “Group Plans” which can be very attractive. Skinny’s key unique feature is typically rollover data on mobile plans.
• Customer Support: 2degrees offers a hybrid model with both online support and a growing number of physical stores, providing a better balance for many users than Skinny’s purely digital approach.
• Network: 2degrees has its own expanding network, which now covers a significant portion of New Zealand. While Skinny uses the Spark network, both 2degrees and Spark/Skinny have excellent coverage, with slight differences in performance depending on location.
• Flexibility: Both providers offer good flexibility, with 2degrees often having no fixed-term contracts for broadband and flexible mobile plans.

Overall Comparison Takeaway

• Choose Skinny if: You are highly budget-conscious, comfortable with self-service online and via app, and prioritize simple, no-frills connectivity. You value features like rollover data and no fixed-term contracts.
• Choose Spark or One NZ if: You value premium customer service, physical store support, a wide range of bundled services e.g., entertainment, smart home, and are willing to pay a higher price for these conveniences and features.
• Choose 2degrees if: You want a good balance between competitive pricing and more robust customer support than Skinny, along with innovative features like Data Clock or strong family plan options.

The decision ultimately hinges on your personal priorities regarding price, customer service preference, and desired features beyond basic connectivity.

Frequently Asked Questions

Is Skinny.co.nz reliable?

Yes, based on user reviews and its operation on the Spark network, Skinny.co.nz is generally considered reliable for both mobile and broadband services across New Zealand’s populated areas.

What network does Skinny.co.nz use?

Skinny.co.nz operates on the Spark network, which is one of the largest and most extensive mobile and broadband networks in New Zealand, covering approximately 98% of the places New Zealanders live and work.

Is Skinny.co.nz prepaid or postpaid?

Skinny.co.nz offers both prepaid and monthly postpaid-like mobile plans, giving users flexibility. Their broadband services are typically billed monthly.

Can I keep my old number with Skinny.co.nz?

Yes, you can port your existing mobile number to Skinny.co.nz when you sign up for a new plan. The process is handled by Skinny once you initiate the transfer. Gm-markets.com Reviews

How do I check my data balance on Skinny.co.nz?

You can easily check your data balance and usage in real-time through the My Skinny app or by logging into your account on the Skinny.co.nz website.

Does Skinny.co.nz have unlimited data?

Skinny.co.nz offers “Endless Data” add-ons and plans that provide unlimited data, but typically with a full-speed allowance that then reduces to a lower, throttled speed e.g., 1.2 Mbps once exceeded.

What are Skinny Perks?

Skinny Perks are rewards earned by loyal Skinny customers for various activities like referring friends or topping up.

These perks can be redeemed for extra data, calls, or discounts on plans.

Does Skinny.co.nz offer 5G?

While Skinny operates on the Spark network, access to 5G services with Skinny plans may vary and is generally not a core offering advertised.

Check their latest plan details for 5G availability.

Can I use my own modem with Skinny.co.nz broadband?

Yes, in most cases, you can use your own compatible modem with Skinny.co.nz broadband services, especially for Fibre connections. Skinny also offers modems for purchase.

Does Skinny.co.nz have customer service by phone?

No, Skinny.co.nz primarily uses online chat support and an extensive FAQ database for customer service. They do not typically offer phone support for general inquiries.

How do I top up my Skinny.co.nz prepaid mobile?

You can top up your Skinny.co.nz prepaid mobile account through the My Skinny app, the Skinny.co.nz website, or by purchasing top-up vouchers from various retailers.

Are Skinny.co.nz broadband plans no-contract?

Yes, most of Skinny.co.nz’s broadband plans are offered on a no fixed-term contract basis, providing flexibility to customers without early termination fees. Krystalkollectz.com Reviews

What happens if I don’t top up my Skinny mobile?

If you don’t top up your Skinny prepaid mobile, your current plan will expire, and your service will be suspended.

Your number may be held for a period before being reassigned if no further top-ups occur.

Does Skinny.co.nz offer Fibre broadband?

Yes, Skinny.co.nz offers Fibre broadband plans, which are the fastest internet connections available in New Zealand, where Fibre is deployed.

Can I get a new SIM card from Skinny.co.nz?

Yes, you can order a new Skinny.co.nz SIM card directly from their website, or purchase one from various retailers across New Zealand.

What is the typical speed for Skinny Fibre broadband?

Skinny offers various Fibre speed options, including 100 Mbps download / 20 Mbps upload, 300 Mbps download / 100 Mbps upload, and Gigabit 900 Mbps download / 400 Mbps upload plans.

Is Skinny.co.nz good for travelers or temporary stays?

Yes, Skinny’s prepaid mobile plans are often a good option for travelers or those with temporary stays in New Zealand due to their flexibility, no contracts, and affordable pricing.

How do I activate a new Skinny SIM card?

You can activate a new Skinny SIM card online through the Skinny.co.nz website by following the instructions provided with your SIM pack.

Does Skinny.co.nz have family plans or shared data?

While Skinny.co.nz doesn’t typically offer traditional “family plans” with shared data pools like some larger providers, they do have options like Skinny Perks that can benefit multiple users in a household.

Are there any hidden fees with Skinny.co.nz?

Skinny.co.nz generally prides itself on transparency, aiming for no hidden fees. However, charges for out-of-bundle usage e.g., international calls not included in your plan or specific modem purchases for broadband would be additional to your base plan cost. Always review their terms and conditions.

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