Rexing camera warranty

To get a clear picture of your Rexing camera warranty, you’ll find that most Rexing dash cam products come with a standard 12-month warranty covering product malfunctions, which you can often extend to 18 months by simply registering your product. This small step can make a big difference if something goes wrong down the road. Understanding your warranty, what it covers, and how to make a claim is super important, whether you just picked up a new Rexing V1P or have been using a Rexing V5 dash cam for a while.

getting a dash cam or a trail camera is like having an extra set of eyes, a silent witness to whatever happens on the road or in your backyard. Rexing has made a name for itself with its dash cams, like the V1P Max 4K UHD Dual Channel Dash Cam or the M3 3 Channel Mirrored Dash Cam, offering features like high-resolution recording, Wi-Fi, and GPS. But even the best tech can sometimes act up, and that’s where knowing your Rexing camera warranty comes in handy. This guide is all about helping you understand the ins and outs of Rexing’s warranty, from the moment you unbox your camera to when you might need to reach out for support. We’ll walk through the process, what to look out for, and how to make sure you’re covered.

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Understanding Your Rexing Camera Warranty

Let’s break down the Rexing warranty situation. Nobody wants to deal with a broken gadget, especially when it’s something as crucial as a dash cam, but knowing you’re covered brings peace of mind. Rexing is pretty straightforward about its warranty, and for the most part, it’s quite reasonable.

The Standard Warranty Period

For most Rexing dash cam products, you’re looking at a 12-month warranty right out of the box. This covers product malfunctions, which means if your camera suddenly stops working due to a manufacturing defect, Rexing will likely take care of it. This applies to a wide range of their dash cams, whether it’s the Rexing V1-4K Ultra HD Car Dash Cam with Wi-Fi or one of their multi-channel units.

Now, this is an important distinction: this standard warranty specifically covers internal malfunctions, not accidents or user-caused damage. We’ll get into what’s not covered a bit later, but it’s crucial to remember that this warranty is about manufacturing flaws.

Extending Your Warranty: A Smart Move

Here’s a pro tip that can give you extra coverage: you can often extend your Rexing dash cam warranty from 12 months to 18 months by simply registering your product with Rexing. It’s a quick process on their website, and honestly, it’s a no-brainer for that extra six months of protection. Think of it as a small investment of your time for potential future savings and peace of mind. Many customers find this registration process easy and beneficial.

For other Rexing cameras, like trail cameras, the warranty might also follow a similar structure, or in some cases, might be 18 months upon purchase or registration. For instance, some documents mention that all Rexing cameras are covered by an 18-month warranty from the date of purchase, especially if registered. It’s always best to check the specific product page or manual for your Rexing trail camera review or setup, but generally, aiming for that 18-month coverage through registration is the goal. Unwire Your Drive: The Ultimate Wireless Apple CarPlay Adapter Review

Warranty for Accessories

What about all those extra bits and pieces? Rexing accessories, which include things like mounts, chargers, hardwire kits, and GPS loggers, typically come with their own warranty. While some older information might suggest a 6-month period, more recent details indicate that Rexing accessories are covered by a 12-month warranty. So, if your Rexing V1P rear camera installation goes smoothly, but then a few months later the GPS logger acts up, you might still be covered. Just like with the main camera, this usually covers malfunctions, not wear and tear or user-induced damage.

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What Your Rexing Warranty Covers and What It Doesn’t

It’s just like reading the fine print on anything – knowing what’s included and what’s excluded in your Rexing warranty is key to avoiding surprises.

Covered Malfunctions

Generally, your Rexing warranty is there to protect you from things that simply shouldn’t happen with a new product. This includes:

• Software failures: If the camera’s operating system glitches out or consistently causes issues that aren’t user-error related.
• Hardware defects: This means internal components failing, like the camera sensor, processor, or internal battery, as long as it’s not due to physical damage.
• Performance failures: If the camera isn’t recording properly, turning on reliably, or its core functions are consistently failing without an external cause. For example, if your Rexing dash cam stopped working suddenly for no apparent reason, or if you encounter issues like the screen being black but the OK button is blue and it won’t power on, these could be firmware-related issues or internal defects covered by the warranty.

Common Exclusions: What Voids Your Warranty

Now, this is where it gets a bit tricky, and it’s important to pay attention. Rexing’s limited warranty will not cover issues arising from: Wireless CarPlay Review: Is Going Cord-Free the Upgrade Your Car Needs?

• Physical or liquid damage: Dropped your camera? Spilled coffee on it? Unfortunately, that’s usually not covered. This is a big one, as accidents happen, but the warranty focuses on manufacturing integrity.
• Misuse, improper handling, or incorrect installation: If you didn’t follow the Rexing camera manual or the Rexing trail camera instructions and damaged the device during setup or use, that’s on you. This could be anything from forcing a memory card incorrectly to using the wrong power adapter.
• Unauthorized parts or servicing: Using non-Rexing parts or having repairs done by someone not authorized by Rexing can void your warranty. Stick to official parts and services to stay safe.
• Purchases from unauthorized dealers: Buying your Rexing camera from an unofficial seller, including some online auctions, means your warranty might not be valid. Always buy from Rexing directly or an authorized retailer to ensure you have valid proof of purchase and warranty coverage.
• Refunded products: If you’ve already received a refund for a product, any associated warranty claims become void.
• Lost or stolen products: This is a tough one, but warranties don’t typically cover theft or loss.
• Expired warranty period: Once your 12- or 18-month period is up, the warranty coverage ends.
• Non-quality related issues after 60 days of purchase: This usually refers to buyer’s remorse or issues not related to the product’s function.
• Free products: Items given for free often don’t carry the same warranty as purchased goods.
• Serial numbers that don’t match: Make sure the serial number on your camera matches your purchase records.
• Damage from outside sources: This could be anything from electrical surges unless specifically protected against by a hardwire kit that is part of the system to extreme environmental factors not typically encountered in normal use. Even questions like “Will the Cam get fried from the heat from sitting out in parking lots in summer months?” pop up, which points to environmental considerations, though the cameras are generally designed to withstand typical operating conditions.

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Making a Warranty Claim: Your Step-by-Step Guide

So, you’ve hit a snag, and your Rexing camera isn’t working as it should. Don’t panic! Here’s how you can go about making a warranty claim.

1. Try Troubleshooting First

Before you even think about submitting a warranty request, Rexing strongly recommends checking their troubleshooting page. Many common issues, like a Rexing rear camera not working, a dash cam stopped working, or problems with recording, can often be resolved with a quick fix. This might involve:

• Restoring to factory settings: This can clear up software glitches.
• Formatting your memory card: Sometimes, a corrupted or full SD card is the culprit behind recording issues. Always try a different high-quality SDHC/SDXC class 10 memory card if you suspect this.
• Updating firmware: Outdated firmware can cause all sorts of unexpected behavior. Check the Rexing website for the latest firmware for your specific model.

These steps are often in your Rexing camera manual, so it’s a good idea to have that handy or download it from their support site.

2. Gather Your Proof of Purchase

This is non-negotiable. Rexing requires valid proof of purchase from them or an authorized dealer for all warranty requests. This means keeping your receipts, order confirmations, or any other document that clearly shows where and when you bought your camera. Without it, your warranty service might be denied. If you purchased from a retailer like Best Buy, they might even ask for a picture of the camera in addition to the receipt. Rexing wireless apple carplay review

3. Contact Rexing Customer Service

If troubleshooting doesn’t fix things, it’s time to reach out. Rexing offers a few ways to get in touch:

• Online Warranty Request Form: This is usually the most direct way to initiate a claim. You can find it on the RexingUSA support page.
• Email: You can send an email to [email protected]. They aim to get back to you within 24 hours.
• Phone: If you prefer to talk to someone, you can call their toll-free number at 877 – 740 – 8004. Their customer service hours are Monday to Friday, 9:30 am to 5:00 pm EST.
• On-site Support: If you’re lucky enough to live near Little Ferry, NJ, Rexing offers on-site repairs and installations!

When you contact them, be ready to provide details about your camera, the issue you’re experiencing, and your proof of purchase.

4. What Happens Next? Replacement Options

Once Rexing reviews your request and confirms it’s a valid warranty claim, they typically offer a couple of options for replacement:

• Standard Return and Ship: You’ll send back your defective camera using a provided return shipping label. Once they confirm they’ve received it, they’ll process and ship a new camera to you.
• Advance Replacement with a hold: For some minor issues, they might offer to provide you with a coupon code to order a brand-new camera right away. In this scenario, they’ll place a temporary hold often 20% on your credit card. This hold is released once you return the defective camera. This option is great if you need continuous camera coverage and can’t be without your device for too long.

It’s worth noting that if you’re an international customer, including those in Canada, you might be responsible for a shipping fee around $36.00 USD for the replacement, though this fee might be refunded if the new camera ships from a warehouse in your region.

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Tips for a Smooth Warranty Process

Dealing with a warranty claim can be frustrating, but a little preparation goes a long way.

• Register Your Camera ASAP: As soon as you get your Rexing camera, head over to their website www.rexingusa.com/support/registration/ and register it. This instantly bumps your warranty up to 18 months and makes it easier for Rexing to find your purchase details if you ever need to make a claim.
• Keep Your Records: Always keep digital and physical copies of your purchase receipt, order number, and any communication with Rexing customer service. This is your lifeline if things get complicated.
• Be Detailed When Reporting Issues: When you contact support, provide as much detail as possible about the problem. When did it start? What exactly is happening? Have you tried any troubleshooting steps? Specificity helps them diagnose the issue faster.
• Don’t DIY Repairs Unless Authorized: Resist the urge to open up your camera and try to fix it yourself, as this will almost certainly void your warranty. Unless Rexing specifically tells you to perform a certain step, leave the internals alone.
• Be Patient and Follow Up: While Rexing aims for quick responses, sometimes things take time. If you don’t hear back within their stated timeframe, follow up politely. However, avoid sending multiple requests checking on the status, as this can actually slow down their response.

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Rexing’s Commitment to Customers

Rexing is an American tech startup based in Little Ferry, NJ, and they really emphasize their commitment to customer satisfaction. They pride themselves on timely and productive customer service, and their team is available by chat or phone. They listen to user feedback to improve their products and offer US-based support. This focus on customer care is a big part of why many people trust Rexing for their dash cam needs, with over 28,000 reviews averaging 4.3+ stars.

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Frequently Asked Questions

What is the standard Rexing dash cam warranty period?

Most Rexing dash cam products come with a standard 12-month warranty that covers product malfunctions not caused by physical or liquid damage. Rexing Wireless CarPlay Adapter Review: Ditching the Cable for Good

How can I extend my Rexing camera warranty?

You can typically extend your Rexing dash cam warranty from 12 months to 18 months by registering your product on the RexingUSA website. This is a free and recommended step.

What kind of issues are covered by the Rexing warranty?

The warranty generally covers product malfunctions, including software, hardware, or performance failures that are due to manufacturing defects. This means if your camera stops working on its own, it’s likely covered.

What voids my Rexing camera warranty?

Your warranty will likely be voided by physical damage, liquid damage, misuse, improper installation, unauthorized repairs, or purchasing from non-authorized dealers. Always keep your camera safe and follow the manual!

Do Rexing accessories have a warranty?

Yes, Rexing accessories such as mounts, chargers, hardwire kits, and GPS loggers are typically covered by a 12-month warranty. Always confirm the specific warranty period for any accessories you purchase.

What do I need to make a Rexing warranty claim?

You’ll definitely need valid proof of purchase from Rexing or an authorized dealer. It’s also a good idea to have your product’s serial number and a detailed description of the issue. Master Your Rexing V1 FHD Dash Cam: The Ultimate User Guide & Troubleshooting Tips

How do I contact Rexing customer service for a warranty claim?

You can contact Rexing customer service via their online warranty request form on RexingUSA.com, by emailing [email protected], or by calling their toll-free number at 877 – 740 – 8004 during business hours Monday-Friday, 9:30 am – 5:00 pm EST.

Can I get a refund if my Rexing camera has problems?

Rexing offers a 60-day hassle-free return policy for dash cam products excluding final sale items. If you’re within this window and the product meets their return criteria, you can typically get a refund, though a restocking fee may apply if you use their provided shipping label. After 60 days, warranty claims usually lead to repair or replacement rather than a refund.

My Rexing rear camera is not working, what should I do?

First, try troubleshooting steps like restoring your unit to factory settings, formatting your memory card, and checking for firmware updates, as detailed in your Rexing camera manual or on their troubleshooting page. If the issue persists, contact Rexing customer service with your proof of purchase to inquire about a warranty claim.

What is Rexing Care?

Rexing Care is a service that provides replacement or repair if your device malfunctions due to an electrical or mechanical defect, includes free shipping for replacements/repairs both ways, and gives you premier access to customer care. It’s an additional layer of protection for your Rexing products.

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