Struggling to figure out your Rexing dash cam? You’re in the right place! One of the most critical things for any gadget owner is knowing where to turn when things go sideways, and your Rexing dash cam is no different. Whether you’re dealing with a glitchy recording, a puzzling error message, or just need some help getting your new device set up, having reliable support makes all the difference. Rexing actually puts a big emphasis on customer satisfaction, aiming to offer timely and productive customer service that really stands out. They’re an American tech startup based in Little Ferry, NJ, and they’ve built a reputation for designing and manufacturing dependable, long-lasting dash cams. In fact, their cameras are often listed among the best-selling dash cams on the market, which they credit a lot to user feedback – they actually use what you tell them to make their products better! So, when you reach out, you’re connecting with a team that truly wants you to be 100% satisfied. Let’s get you hooked up with all the resources you need to keep your Rexing dash cam running smoothly, because peace of mind on the road is invaluable.
Rexing Customer Service: Your Go-To Lifelines
When you hit a snag with your Rexing dash cam, knowing how to get in touch with real people who can help is super important. Thankfully, Rexing offers a few straightforward ways to reach their customer care team, and they’re committed to getting back to you promptly.
Phone Support
Sometimes, you just need to talk to someone. For direct assistance, you can call or text Rexing’s toll-free number. Their customer care team is available to help resolve any issues, whether it’s about a dash cam, an accessory, or even installation questions.
- Toll-Free Number: 877 – 740 – 8004
- Hours: Monday – Friday, 9:30 AM – 5:00 PM EST
It’s a good idea to have your dash cam model and any specific error messages handy when you call.
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Email Support
If your issue isn’t urgent or you prefer to explain things in writing, shooting them an email is a great option. Rexing aims for a reply within 24 hours, so you won’t be left hanging for too long.
- Email Address: [email protected]
When you email, try to include as much detail as possible. This means your dash cam model, a clear description of the problem, what you’ve tried so far, and maybe even attaching relevant photos or short video clips if they help illustrate your point. This helps their team understand exactly what’s going on so they can give you the best advice. Getting to Know the Rexing S300 Dash Cam
Online Support & Help Center
The RexingUSA website is actually a treasure trove of information. Before you even pick up the phone or type out an email, you might find your answer in their online resources.
- Troubleshooting Page: This is often the first stop if you’re experiencing an issue. It covers many common problems and provides step-by-step solutions.
- FAQ Section: Another fantastic resource for quick answers to frequently asked questions.
- Firmware Tool: If your dash cam is acting up, an outdated firmware might be the culprit. You can find the latest firmware downloads and instructions on how to update your device here. Updating your Rexing Dash Cam firmware is essential for optimal performance and functionality.
- Product Support Page: Here you can select your specific dash cam model to access manuals, software, videos, and more.
- Submit a Request Form: On their contact page, there’s an option to submit an inquiry form directly through their website. They typically respond within 24 hours, but they ask that you refrain from sending multiple requests as that can actually slow down their response time.
Physical Location
For those who live near Little Ferry, New Jersey, Rexing even offers on-site repairs and installations. That’s a pretty neat option if you’re local!
- Address: 34 Ludwig St Little Ferry NJ, 07643
Understanding Your Rexing Warranty
When you invest in a dash cam, you want to know it’s covered in case something goes wrong. Rexing has a solid warranty policy, showing their commitment to standing by their products.
Standard Warranty
Most Rexing dash cam products excluding “Final Sale” items come with a 12-month warranty that covers product malfunctions. This means if your dash cam stops working due to a defect that isn’t caused by accidental damage, Rexing has your back. They also offer a 60-day hassle-free return policy for their dash cam products. Rexing Sim Racing Wheel: Your Ultimate Guide to High-End Immersion
Extending Your Warranty
Here’s a cool perk: you can often extend your warranty from 12 months to 18 months simply by registering your product with Rexing. It’s a quick step that can give you extra peace of mind. Make sure to check their website for the most up-to-date registration details.
What the Warranty Covers and Doesn’t Cover
The warranty typically covers software, hardware, or performance failures that are due to manufacturing defects. However, there are some important exclusions to keep in mind:
- Physical or Liquid Damage: If your dash cam takes a tumble or gets wet, that’s usually not covered.
- User-Caused Damage: Any damage caused by the user is generally not covered. So, be careful with that installation!
- Unauthorized Parts or Servicing: Using parts or getting service not authorized or performed by Rexing or their authorized servicers can void your warranty. This is why sticking with official Rexing replacement parts and following their guides is so important.
- Purchases from Unauthorized Dealers: Make sure you buy your Rexing dash cam from Rexing directly or an authorized dealer. Products purchased from unauthorized sources, including some online auctions, might not be eligible for warranty service.
Proof of Purchase is Required! Always keep your receipt or other valid proof of purchase from Rexing or an authorized dealer, as you’ll need it for any warranty requests.
Common Rexing Dash Cam Issues & Troubleshooting Fixes
Let’s be real, even the best tech can have its moments. If your Rexing dash cam isn’t behaving, don’t sweat it. Many common problems have simple solutions you can try right at home. The Ultimate Guide to the Rexing S1 Pro 1080p Dash Cam
Firmware Updates: Keeping Your Dash Cam Smart
Think of firmware as your dash cam’s operating system. Keeping it updated is essential for optimal performance, compatibility, and accessing the latest features. Outdated firmware can lead to bugs, performance issues, or even prevent new features from working correctly.
Here’s how to update your Rexing dash cam’s firmware:
- Format Your Memory Card on the dash cam: This is crucial! Before you do anything else, format your microSD card using the dash cam’s “Format” function. This clears out old files and prepares the card for the new firmware. Make sure to back up any important recordings first! To do this, stop any recording press the REC button, then press the Menu button twice to get to the setup menu. Scroll to “Format” and press OK.
- Check Current Firmware Version Optional but Recommended: While in the setup menu, find the “Version” setting and note down your current firmware information. This helps ensure you’re downloading the correct update.
- Download Latest Firmware: Remove the memory card from your dash cam and insert it into your computer. Visit the official Rexing firmware download page on their website rexingusa.com/support/firmware-tool/ and select your specific dash cam model. Download the latest firmware file, which usually comes as a
.zipfile. - Extract the Firmware File: Unzip the downloaded file. You’re looking for a
.binfile inside – that’s your firmware! You don’t need to open this.binfile with any other application. - Copy Firmware to Memory Card: Move the
.binfirmware file directly to the root directory not inside any folders of your microSD card. If there are any accompanying image files, copy those over too. - Install Firmware: Safely eject the memory card from your computer. With your dash cam powered off, insert the memory card back into the camera. Now, connect the dash cam to a power source like your car charger. The dash cam should automatically start updating. The screen might stay off, but a status light should be active, indicating the update is in progress. This usually takes about a minute.
- Format Memory Card Again!: This step is super important! Once the update is complete and the dash cam reboots, you need to format the memory card again using the dash cam’s format function. This clears the firmware file from the card, preventing the camera from trying to reinstall the firmware every time it powers on.
- Verify Update: After the second format, you can check the firmware version in the setup menu again to confirm the update was successful.
Troubleshooting Failed Updates:
If the update doesn’t go through, try these steps:
- Re-download the firmware: Sometimes the download can get corrupted. Try downloading it again.
- Manual Update for some models: Some models might have a manual update sequence. For instance, insert the card, connect power, then hold the Power button for 5 seconds, release for 5 seconds, hold again for 5 seconds, then release. Wait a minute for it to complete. Check your specific model’s manual for details.
- Use a different, high-quality SD card: An unreliable memory card can mess up the update process.
Memory Card Woes: The Silent Killer of Recordings
A surprising number of dash cam problems, like recording failures or freezing, often come down to the memory card.
- Compatibility is Key: Rexing recommends using a Class 10 or higher Micro SD card, specifically SDHC/SDXC. Some users report issues with certain brands like SanDisk Ultra, with higher-performance cards like Kingston Canvas Go Plus being preferred. You can use cards up to 256GB with many models, like the V3C.
- Format Regularly in the camera!: You really should format your memory card inside the dash cam itself, not on your computer. Do this every couple of weeks, or at least monthly, to keep things running smoothly. This prevents data corruption and ensures the card is optimized for your dash cam.
- “Card Full” Errors / Stopping Recording: If your dash cam stops recording after a few minutes, even with “Loop Recording” on, your memory card might be the problem. It could be full, corrupted, or incompatible. Try clearing space, using a compatible card, or replacing a faulty one.
- Insertion Troubles: If you’re struggling to get the memory card to click into place, try using a coin to gently push it until it locks.
Recording & Playback Problems
Nothing’s more frustrating than needing footage only to find it’s not there or won’t play. Rexing S1 Pro Enhanced Dash Cam: Your Ultimate Guide to On-Road Security
- Loop Recording: Ensure this feature is enabled in your dash cam’s settings. Loop recording allows the camera to record continuously, overwriting the oldest files when the card is full. If it’s off, your recording might simply stop when the card fills up.
- Corrupted Files: Sometimes, recordings might not play back, often due to an error writing header information, possibly from a sudden power loss. If you have an important, seemingly corrupted file, you can try emailing it to
[email protected]. Rexing might be able to help recover the footage. - Power Interruptions: An unstable power supply can interrupt recordings. Make sure your dash cam has a stable connection, and replace any faulty cables or chargers.
Power & Battery Concerns
Rexing dash cams are designed to be connected to a power source while recording, usually your car’s 12V power outlet or a hardwire kit.
- Internal Battery for Emergencies Only: The internal battery in most Rexing dash cams is meant for emergency situations like parking mode or saving the last recording after power loss, not for continuous operation. This means it will likely turn off a few seconds after disconnecting from power.
- Random Rebooting: If your unit keeps rebooting, the internal battery might be depleted or you could have a faulty power source/cable. Try a different power source or replace your charging cable.
- Dash Cam Won’t Turn On / Black Screen: If the screen is black but an indicator light like the OK button being blue is on, it could be a firmware issue. Refer to the firmware update steps.
- Hardwire Kit: For continuous power, especially for parking monitoring, a hardwire kit is highly recommended. It connects directly to your car’s fuse box, providing power even when the engine is off.
Freezing & Malfunctions
Has your dash cam frozen mid-recording or become unresponsive? Here are some common causes and solutions:
- Low-Quality SD Card: As mentioned, a poor-quality card can cause all sorts of headaches, including freezing. Upgrade to a high-speed, class 10 or above card.
- Outdated Firmware: Bugs in older firmware versions can lead to freezing. Make sure your dash cam is running the latest firmware.
- Extreme Temperatures: Dash cams are in your car, exposed to temperature swings. Extreme heat or cold can affect performance and sometimes cause freezing. Parking in the shade or using window reflectors can help manage cabin temperature.
- Insufficient Power: An unstable or inadequate power supply can cause the device to malfunction or freeze. Ensure you’re using the original power adapter or a compatible one that provides sufficient power.
- Factory Reset: Often, resetting the dash cam to its factory settings can resolve software glitches and freezing issues. Check your user manual for model-specific instructions on how to do this.
Installation & Setup Tips for a Smooth Start
Getting your dash cam installed correctly is the first step to a hassle-free experience. While Rexing dash cams are designed for relatively easy setup, a few tips can make it even smoother.
- Mounting: Most Rexing dash cams come with a 3M adhesive mount or a suction cup mount. For the adhesive mount, make sure to thoroughly clean your windshield before applying the electrostatic sticker if included and then the mount itself. Let the adhesive cure for at least 20 minutes or as recommended in the manual before attaching the camera. Choose a spot behind your rearview mirror to keep it discreet and out of your line of sight.
- Cable Management: Nobody likes dangling wires! Rexing provides long cables and often a pry tool to help you tuck the power cable neatly along your windshield trim and down to your power source. This not only looks better but also prevents distractions while driving.
- Power Source: Your dash cam typically powers on automatically when connected to a 12V accessory socket cigarette lighter and the vehicle starts. For continuous recording when your car is off parking mode, you’ll need a hardwire kit. This connects the dash cam directly to your car’s fuse box, providing constant power. If you’re not comfortable with electrical work, it might be worth getting professional installation for a hardwire kit.
- Memory Card: Remember, use a high-quality Class 10 or higher microSD card, and format it in the dash cam before first use.
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Is Rexing a Good Dash Cam Brand? A Look at User Experience
When you’re thinking about a dash cam, you’re probably asking, “Is Rexing actually a good choice?” Looking at what real users say can give you a pretty good picture. Overall, Rexing seems to get a lot of positive feedback for its video quality, user-friendliness, and reliable performance.
Many users consistently highlight the excellent video quality, with models like the V1P Plus offering clear 4K front and 1080p rear recording. People appreciate that the cameras feel solid and well-made, inspiring confidence in their durability. The setup process is often described as “hassle-free” and “easy to install”. Features like built-in GPS, night vision, and parking mode also get frequent praise.
However, like with any tech, there are some common issues mentioned. A few users have reported challenges with SD card compatibility and the performance of the app and Wi-Fi connectivity. Others mention that the screen size can be a bit small on some models. Battery life for the internal battery is consistently noted as being for emergency situations rather than continuous power, which isn’t a flaw but a design choice users need to understand.
When it comes to customer service, Rexing prides itself on responsive support. They have a US-based support team and an 18-month warranty if you register your product. Reviews often mention their good customer service, with some users saying they’ve been loyal Rexing customers for years because of the product quality and support. They actively respond to customer feedback and concerns, even on platforms like Amazon reviews.
Mastering Your Rexing S1 Pro Installation: A Complete Guide
So, while no brand is perfect, Rexing generally earns high marks for delivering a solid product with robust features and a customer-focused support system. Many consider them a worthwhile investment for road safety and security.
Frequently Asked Questions
What should I do if my Rexing dash cam isn’t turning on?
If your Rexing dash cam isn’t turning on, first ensure it’s properly connected to a stable power source using the provided car charger or a compatible hardwire kit. Check the power cable for any damage. If the screen is black but an indicator light like the OK button is on, it could be a firmware issue, and you should try updating the firmware according to the official instructions. Finally, a factory reset can sometimes resolve software glitches preventing power-on.
How do I connect my Rexing dash cam to my phone?
To connect your Rexing dash cam to your phone, you usually need to download the “Rexing Connect” app from your phone’s app store. On your dash cam, enable the Wi-Fi function often by holding an ‘UP’ button or enabling it in the setup menu. Your dash cam’s screen should display a Wi-Fi network name SSID and a password PWA2. Go to your phone’s Wi-Fi settings, connect to the dash cam’s Wi-Fi network using the provided password, and then open the Rexing Connect app. From there, you should be able to connect and view live footage or recordings.
Why does my Rexing dash cam stop recording after a few minutes?
If your Rexing dash cam stops recording, it’s often related to the memory card. First, make sure “Loop Recording” is enabled in your settings. If it is, the issue could be an incompatible, full, or corrupted microSD card. Rexing recommends using a Class 10/UHS-3 or higher SDHC/SDXC card. Try formatting the card within the dash cam, or replacing it with a new, recommended one. Power interruptions or outdated firmware can also cause recording failures. Rexing S3 1080p: Your Ultimate Guide to Triple-Channel Dash Cam Protection
What kind of memory card should I use for my Rexing dash cam?
You should always use a high-quality, high-speed Class 10/UHS-3 or higher Micro SD card for your Rexing dash cam. These cards are designed to handle the continuous writing of high-resolution video data. Rexing generally recommends SDHC/SDXC cards, and some users have found better reliability with brands like Kingston Canvas Go Plus, while advising caution with certain SanDisk Ultra models. Make sure to format the card in the dash cam before first use and regularly thereafter.
Where can I find the user manual for my specific Rexing dash cam model?
You can easily find the user manual for your specific Rexing dash cam model on the official RexingUSA website. Head over to their “Support” section, and you should find a “Product Support” or “Downloads” area. There, you can typically select your dash cam model from a list, which will then give you access to its specific manual, firmware, and other resources.
How do I request a warranty service for my Rexing dash cam?
To request a warranty service, first, ensure your issue cannot be resolved through the troubleshooting steps available on Rexing’s website. If you’ve gone through troubleshooting and still need help, you can submit a warranty request through the form on their “Warranty Request” page or by emailing [email protected]. Remember, you’ll need valid proof of purchase from Rexing or an authorized dealer. Also, consider registering your product to extend your warranty coverage to 18 months, as this typically covers software, hardware, or performance failures.
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