If you’re wondering if HubSpot is down right now, the best way to find out quickly is to head straight to HubSpot’s official status page. As of my last check, HubSpot typically reports its systems as operational. However, like any complex online service, it can experience occasional hiccups, ranging from minor performance slowdowns to more widespread outages affecting specific features or regions. Knowing how to check properly and what steps to take can save you a ton of stress and keep your business running smoothly, even when things aren’t perfect.

It’s super frustrating when a critical tool like HubSpot suddenly stops working, especially when you’re in the middle of a crucial campaign or trying to close a big deal. I remember a time when I was trying to send out an urgent email blast and the system just wouldn’t cooperate. It felt like the world was ending! That’s why having a go-to plan for checking HubSpot’s status and knowing what to do next is so important. This guide will walk you through exactly that, helping you figure out if HubSpot is truly down, if the problem is on your end, and how to stay productive even during an unexpected interruption.

Table of Contents

Checking HubSpot’s Official Status

When in doubt, the very first place you should always check is HubSpot’s official status page. Think of it as the definitive source directly from the folks who built and maintain HubSpot. They’re usually pretty quick to update this page with any ongoing issues, scheduled maintenance, or service degradations.

What You’ll Find on the Official Status Page

The HubSpot status page provides a comprehensive overview of all their different services and their current operational status. You’ll typically see components like:

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CRM: This is the core, so if it’s down, you’ll definitely notice.
Marketing Tools: Everything from email sending to landing pages and automation.
Sales Tools: Deals, sequences, and sales automation features.
Service Tools: Live chat, ticketing, and customer support functionalities.
Chat & Automation: Specifics about their chat tools and workflows.
Reports: Your dashboards and analytics.
HubSpot APIs: If you’re using integrations, this is a key one.
Integrations: How well third-party apps are connecting.
Mobile: Issues with their mobile apps.
Developer Tools: For those building custom solutions.
Website: The main HubSpot.com site itself.

Each of these components will usually have a status indicator, like “Operational,” “Degraded Performance,” “Partial Outage,” “Major Outage,” or “Maintenance”. If there’s an ongoing incident, they’ll post detailed updates, often including the impact, identification, monitoring, and resolution steps.

Quick Tip: Many status pages, including HubSpot’s, offer options to subscribe to updates via email, text message, or webhooks. This is a super smart move if you rely heavily on HubSpot, as you’ll get instant notifications without having to constantly refresh the page.

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Using Third-Party Status Checkers

Sometimes, even if HubSpot’s official page says everything is “Operational,” you might still be experiencing issues. This is where third-party status checkers come in handy. These sites gather information from various sources, including user reports, to give you a broader perspective.

Popular Third-Party Tools

DownDetector: This is one of the most well-known. It tracks outages based on user-submitted reports and often shows a real-time graph of problems. If you see a huge spike in reports here, it’s a good sign that something is indeed wrong beyond your local setup.
StatusGator: This service monitors thousands of SaaS products, including HubSpot, and provides real-time alerts. It aggregates data from official status pages and can also give you a heads-up on minor problems.
IncidentHub: Similar to StatusGator, IncidentHub monitors HubSpot’s official status page and can notify you about outages, service degradation, or maintenance via email, Slack, or webhooks. They even let you fine-tune alerts for specific HubSpot components you care about.
IsDown App / IsDown.me: This tool also continuously monitors HubSpot’s official status page and tracks user-reported issues. It provides a history of incidents, so you can see if recent outages have occurred.
Is It Down Right Now?: A simple tool where you can type in any URL like hubspot.com and it will ping the website to see if it’s reachable from their servers. If it’s down for them too, then it’s likely a widespread issue.
DownReports: Shows a graph of user reports over the past 24 hours, helping you quickly identify if there’s a surge in problems.
UpDown Radar / Freshping: These are other general website checkers that work similarly to “Is It Down Right Now?”, performing status checks from various global locations and providing response times.

Why check multiple sources? Sometimes, an outage might be very localized, or a new issue might not yet be reflected on the official page. Cross-referencing these tools can give you a more accurate and immediate picture of what’s going on.

“Is It Just Me?”: Troubleshooting Your End

So, you’ve checked the status pages, and they all say HubSpot is operational, but you’re still staring at a blank screen or getting error messages. Don’t worry, it happens! The next step is to figure out if the problem is unique to you or your specific setup. Here’s a quick checklist to run through.

Check Your Internet Connection

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Can you access other websites? Try loading Google, YouTube, or another frequently used site. If nothing is loading, your internet connection might be the issue.
Restart your router/modem: A classic tech support move, but it often works wonders.
Check your Wi-Fi or wired connection: Make sure you’re properly connected.
Is your internet service provider ISP having issues? Sometimes the problem is bigger than your home network. You can check your ISP’s status page or search for local outage reports.

Clear Browser Cache and Cookies

Browsers store a lot of temporary data to speed things up, but sometimes this data can get corrupted and cause problems.

How to do it: In most browsers, you can find this option in the settings under “Privacy and Security” or “More Tools.” Clear your browsing data, specifically cached images and files, and cookies.
Why it helps: It forces your browser to download fresh copies of web pages, which can resolve display or loading issues. A user on Reddit also mentioned that clearing browser cache can help with loading problems, even if temporarily.

Try a Different Browser or Device

If clearing your cache didn’t work, try opening HubSpot in:

A different web browser: For example, if you normally use Chrome, try Firefox, Edge, or Safari. This helps determine if the issue is browser-specific.
An incognito/private window: This disables extensions and uses a fresh session, which can help rule out browser extension conflicts.
A different device: Grab your phone, tablet, or another computer. If HubSpot loads fine on another device using the same internet connection, then the problem is likely with your original device or its browser. If you’re really in a rush, sometimes the mobile app works better when the main platform is struggling.

Check Your VPN/Firewall

If you’re using a Virtual Private Network VPN or a corporate firewall, these could be inadvertently blocking HubSpot.

Try temporarily disabling your VPN: If HubSpot loads, then your VPN might be the issue.
Check your firewall settings: If you’re on a company network, your IT department might have specific rules. It’s worth checking with them if the problem persists.

Review Recent User Reports

While the official status page might be green, third-party sites like DownDetector or DownReports often show user-reported issues. Look for comments or reports specifically mentioning your region or similar symptoms. This can give you a sense of whether it’s a localized glitch or if others are facing the same frustrating experience. For instance, recent user reports for HubSpot have sometimes indicated “slow” performance or issues with specific features like contacts and deals.

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Common Reasons Why HubSpot Might Be Having Issues

Even the most robust platforms aren’t immune to issues. HubSpot, like any other large-scale software, can experience various problems. Understanding these can help you anticipate and react better.

Scheduled Maintenance

Think of this as the online equivalent of roadworks. Software providers regularly update and improve their systems, and sometimes this requires temporary downtime or degraded performance.

Why it happens: To deploy new features, apply security patches, improve infrastructure, or optimize performance.
How to know: HubSpot typically announces scheduled maintenance in advance on its status page. If you’re subscribed to their updates, you’ll usually get a heads-up.

Unexpected Outages/Technical Glitches

These are the unannounced, more disruptive events.

Server overload: A sudden surge in traffic or a complex query can sometimes overwhelm servers.
Software bugs: Even with rigorous testing, new code or interactions between systems can lead to unforeseen errors.
Third-party cloud provider issues: HubSpot, like many companies, hosts its products with major cloud providers like Amazon Web Services AWS and Google Cloud. If one of these providers experiences an outage, it can directly impact HubSpot’s services. This has happened in the past, causing some customers to be unable to access HubSpot.
Database issues: Sometimes, problems with their database can cause save errors or prevent data from loading properly.

Performance Slowdowns

Not quite an outage, but definitely noticeable.

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Peak usage times: During busy periods, like mid-week when many users are running campaigns, you might experience sluggishness in page loads, data processing, or integration functionalities. I’ve heard users say that HubSpot always crashes during peak hours.
Large data volumes: If you’re importing a huge contact list, for example, it can sometimes lead to delays.
Integration loads: Issues with third-party integrations can also slow things down.

Integration Conflicts

HubSpot integrates with a vast ecosystem of other tools, which is great, but it can also be a source of problems.

API issues: If HubSpot’s APIs are experiencing issues, your connected apps might not work correctly.
Third-party app issues: Sometimes the problem isn’t with HubSpot itself, but with one of the tools it integrates with.

Local Network Problems

As discussed earlier, sometimes the problem isn’t with HubSpot or your device, but with the network you’re on. This could be your home internet, your office network, or even your internet service provider ISP. For example, if “Flow Internet” is down in your region, it could certainly affect your ability to access HubSpot, even if HubSpot’s servers are fine.

Regional Outages

Occasionally, issues might only affect users in specific geographical regions. HubSpot’s status page has, in the past, reported incidents impacting “only customers hosted in North America”. This highlights why it’s crucial to check for detailed information on their official status page, as a global “all clear” might not apply to your specific location.

What to Do If HubSpot Is Down

you’ve confirmed HubSpot is having problems. What now? It’s easy to panic, especially if your business relies heavily on it, but there are practical steps you can take. Landing Your Dream Job at HubSpot: Your LinkedIn Playbook

1. Stay Informed and Communicate

Subscribe to updates: If you haven’t already, sign up for notifications on HubSpot’s official status page. This is the fastest way to get official updates on when the issue is resolved. You can also use third-party aggregators like IncidentHub or StatusGator for real-time alerts.
Inform your team: Don’t let your team members discover the outage on their own. Quickly notify them through your internal chat platform Slack, Microsoft Teams, Google Chat or email. Let them know what’s happening and that you’re monitoring the situation.
Communicate with affected clients if necessary: If the outage impacts critical client-facing services, consider a brief, general communication to manage expectations. You don’t need to overshare technical details, just let them know you’re aware of an issue and working to resolve it or for it to be resolved.

2. Assess the Impact

Identify affected services: Is it just email sending? Is the CRM completely inaccessible? Are your sales tools down? HubSpot’s status page usually breaks down issues by component.
Evaluate the scope: How is this outage affecting your business operations? Are sales opportunities being lost? Are customer communications delayed? Understanding the severity helps prioritize your next steps.

3. Contact HubSpot Support When Appropriate

While checking the status page is the first step, if you’re experiencing unique or persistent issues not reported widely, or if the outage is prolonged, it’s worth contacting HubSpot support.

Through their website: You can usually start a support ticket via their knowledge base.
Email: Send a detailed email to support, outlining the specific problems you’re facing and how they’re impacting your operations.
Social media: Sometimes, a public tweet tagging HubSpot can grab their attention, especially during widespread outages.

However, if it’s a known, widespread outage, their support lines might be jammed, and the status page will often be the quickest source of information.

4. Consider Backup Plans and Redundancy

For critical business functions, it’s smart to have some level of redundancy or a workaround.

Offline work: Can you prepare content, outline strategies, or work on tasks that don’t require live HubSpot access?
Alternative tools: For truly mission-critical tasks, some businesses might have alternative tools they can temporarily switch to, or manual processes they can fall back on.
Direct API calls / parallel automations: A user in a community forum mentioned running “parallel automations that handle critical stuff independently” so their workflows keep running even if HubSpot goes down. This is a more advanced solution for tech-savvy teams.

5. Be Patient

Sometimes, despite all the checks and communication, you simply have to wait. Major outages, especially those involving cloud providers, can take time to resolve. Focus on tasks you can do, keep an eye on the official updates, and try to minimize further disruption to your team. Once HubSpot updates that the service is restored, make sure to confirm that everything is performing as expected.

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HubSpot’s Reliability: A Look at the Past

No platform is 100% infallible, and HubSpot is no exception. It’s helpful to understand their track record to set realistic expectations.

Since November 2017, HubSpot has experienced over 754 reported outages, impacting user workflows and business operations. These aren’t always complete system blackouts. often, they are “warnings” for service degradation, partial outages affecting specific features, or delays for some customers. For example, in August 2025 alone, there were several incidents, including some features being unavailable for some customers, delays for others, and a brief period where HubSpot was unavailable for all users.

Common issues reported by users include:

Unexpected downtimes: Brief outages that can halt critical operations.
Performance slowdowns: Especially during peak usage times, affecting page loads and data processing.
Integration conflicts: Problems with third-party integrations can disrupt data flow.
Data inconsistencies: Issues like duplicate records or inaccurate property values.

However, HubSpot does invest heavily in system reliability and data safety. Their products are hosted with Amazon Web Services and Google Cloud, and data is replicated to three data centers. If one server fails, processing switches to a replica server with minimal interruption. They also maintain hourly and daily backups for each data store for 30 days, with critical customer data backed up in different geographic regions to protect against regional disasters.

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Despite these incidents, HubSpot continues to be a dominant player. In 2024, HubSpot’s revenue hit $2.6 billion 25% year-over-year growth, serving over 248,000 customers across 135+ countries. They hold a significant 38% of the global marketing automation software market, making it the #1 solution by market share. Businesses using HubSpot often report a 505% ROI over three years and launch marketing campaigns 68% faster than average.

The existence of outages isn’t necessarily a sign of a “bad” platform, but rather a reminder that even the biggest and best services can hit a snag. The key is how they communicate and resolve these issues.

Impact of Downtime on Businesses

When HubSpot goes down, the effects can ripple throughout an organization, creating more than just a minor inconvenience. For businesses that rely heavily on the platform for their daily operations, the consequences can be significant:

Lost Sales Opportunities: Imagine a lead coming to your website, filling out a form, and then your CRM isn’t there to capture it or kick off the automated follow-up. Downtimes during critical sales activities can directly translate to missed deals and lost revenue. Every minute a sales rep can’t access customer data or send a crucial email is a potential sale slipping away.
Delayed Customer Communications: Sluggish performance or complete outages mean your customer service team can’t respond quickly to inquiries, manage support tickets, or engage with customers via chat. This directly impacts customer satisfaction and can damage long-term relationships. No one likes being left in the dark when they need help.
Inaccurate Reporting: If data isn’t being collected or processed correctly during an outage, your analytics and reports can become flawed. This makes it harder to make informed strategic decisions, as the data you’re relying on isn’t truly representative. Over time, this can lead to poor business choices.
Reduced Team Productivity: When the tools your team uses every single day are unavailable or slow, productivity takes a nosedive. Employees spend time troubleshooting, waiting for systems to recover, or trying to find workarounds, rather than focusing on their core tasks. This can be incredibly demoralizing and inefficient.

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Proactive Measures to Minimize Impact

While you can’t prevent HubSpot from having an outage, you can take steps to minimize the impact on your business. Being prepared is half the battle!

Regular Data Audits and Cleanup

HubSpot’s effectiveness is heavily tied to the quality of your data. Issues like duplicate records, inaccurate property values, or outdated contacts can not only lead to flawed reporting but can also contribute to performance slowdowns.

Schedule periodic reviews: Regularly check your contact, company, and deal records.
Merge duplicates: Use HubSpot’s built-in tools to keep your database clean.
Archive inactive contacts: A lean database often performs better.
Verify property values: Ensure your data is accurate and up-to-date.

There have been reports indicating that the average confidence in HubSpot data is around 68%, and the reliability of automatically added data can vary. Keeping your data clean manually is a good way to stay on top of this.

Understanding HubSpot’s Architecture

Knowing a bit about how HubSpot is built can help you understand why certain issues occur. HubSpot Careers USA: Your Guide to Growing Better

Micro-services architecture: HubSpot uses this approach, meaning different parts of the system are somewhat independent. This is good because an issue in one area e.g., chat might not bring down everything e.g., CRM.
Cloud hosting: As mentioned, they use AWS and Google Cloud. This means their infrastructure is generally robust, but external cloud issues can affect them.
Data replication and backups: HubSpot replicates data across three data centers and maintains hourly/daily backups for 30 days. This significantly reduces the risk of permanent data loss, even during major incidents.

Building Redundancy for Critical Functions

This is a more advanced strategy but can be incredibly valuable for businesses where even short downtimes are catastrophic.

Parallel automations: For your absolute most critical workflows e.g., lead capture, essential customer communication, consider setting up parallel automations outside of HubSpot that can kick in if HubSpot experiences an issue. These could then sync back to HubSpot once it’s operational again.
Direct API access: If you have development resources, for certain tasks, you might be able to interact with HubSpot’s API directly, even if the main user interface is experiencing issues.
Offline data access: For sales or service teams, having essential customer contact information or deal stages accessible offline perhaps through regularly exported reports can be a lifesaver.

By taking these proactive steps, you can reduce the “oh no!” moments and ensure your business can keep moving forward, even when your favorite CRM platform hits a snag.

Frequently Asked Questions

What should I do first if I think HubSpot is down?

Your very first step should be to check HubSpot’s official status page. This page is maintained by HubSpot itself and provides real-time updates on all their services, including the CRM, marketing tools, and sales tools. If there’s a widespread issue, they’ll usually announce it there first.

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How can I tell if the problem is just with my internet or HubSpot?

Start by checking if other websites, like Google or YouTube, are loading normally. If they are, your internet connection is likely fine. Then, try accessing HubSpot from a different browser or device like your phone. If HubSpot still isn’t working on multiple devices or browsers, and its official status page shows no issues, you might need to troubleshoot your local network settings or clear your browser’s cache and cookies.

Does HubSpot have frequent outages?

HubSpot, like many large online platforms, experiences occasional issues, which can range from brief performance slowdowns to partial or full outages. Records show over 754 reported outages between November 2017 and 2024. While major system-wide blackouts are less common, minor issues affecting specific features or regions can occur. HubSpot is generally transparent about these on its status page.

Can I get notifications when HubSpot is down?

Yes, you absolutely can! HubSpot’s official status page allows you to subscribe to email, SMS, or webhook notifications for system status updates. Additionally, third-party monitoring services like IncidentHub, StatusGator, and IsDown App also offer real-time alerts when HubSpot experiences an outage or performance degradation.

What are common reasons for HubSpot outages?

HubSpot outages or performance issues can stem from several causes. These include scheduled maintenance for updates and improvements, unexpected technical glitches like server overloads or software bugs, issues with their third-party cloud providers like AWS or Google Cloud, or sometimes even regional-specific problems affecting only certain users. Performance slowdowns during peak usage hours are also sometimes reported.

What happens to my data if HubSpot goes down?

HubSpot has measures in place to protect your data during outages. Their products are hosted with Amazon Web Services and Google Cloud, and data is replicated across three different data centers. If one server fails, processing automatically switches to a replica with minimal interruption. They also maintain hourly and daily backups of all data for 30 days, with critical customer data backed up in different geographic regions for disaster recovery. So, while access might be temporarily disrupted, data loss is highly unlikely.

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What should my team do during a HubSpot outage?

First, stay informed by checking the status page and subscribed alerts. Then, communicate immediately with your team about the outage and its potential impact. Assess which specific services are affected and prioritize tasks that don’t require HubSpot access. If possible, consider any pre-planned backup procedures for critical workflows. Otherwise, patience is key, and be ready to resume normal operations once the issue is resolved.

Is HubSpot Down Right Now? Your Ultimate Troubleshooting Guide