So, you’re thinking about canceling your ExpressVPN account? Maybe you found a different VPN that fits your needs better, or perhaps you just don’t need a VPN right now. Whatever your reason, I’m here to walk you through the process step-by-step. The good news is, canceling your ExpressVPN subscription is usually pretty straightforward, especially if you know where to look. Plus, if you’re still within their 30-day money-back guarantee period, you can easily get a full refund – no hassle. We’ll cover everything from turning off auto-renewal to requesting a refund and even how to fully delete your account. By the end of this guide, you’ll have all the information you need to make this a smooth process.
How to Cancel Your ExpressVPN Subscription Step-by-Step
Canceling your ExpressVPN subscription involves a few key steps, and it can vary slightly depending on how you originally purchased your plan. Don’t worry, I’ll break it down for you.
Step 1: Log Into Your Account
First things first, you need to head over to the ExpressVPN website and sign into your account. Look for the “My Account” link, usually at the top right corner of the page. You’ll need your email address and password to get in.
Step 2: Navigate to “Subscription” or “My Account” Settings
Once you’re logged in, you’ll land on your account dashboard. On the left-hand side menu, or sometimes directly on the dashboard, you’ll find an option called “My Subscription” or “Subscription details.” Click on that to view your current plan details.
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Step 3: Find the Cancellation Option
Within the “My Subscription” section, look for “Edit subscription settings” or “Cancel Subscription.” This is where you’ll find the option to turn off automatic renewal.
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If you bought your subscription directly from the ExpressVPN website using a credit card, PayPal, Apple Pay, or Google Pay, you’ll typically see an option to “Turn Off Automatic Renewal.” Click on it. You’ll likely see a few prompts asking you to confirm your decision. Just follow these until you get a confirmation message that your subscription has been canceled.
For App Store Purchases Apple App Store or Google Play Store:
If you subscribed through your mobile device’s app store, the cancellation process is a little different. You actually need to cancel it directly through that app store, not on the ExpressVPN website or app.
- On iOS Apple App Store: Open the App Store, tap your profile icon top right, go to “Subscriptions,” find ExpressVPN, and then tap “Cancel Subscription.”
- On Android Google Play Store: Open the Play Store app, tap your profile icon top right, go to “Payments & subscriptions,” then “Subscriptions,” find ExpressVPN, and tap “Cancel Subscription.”
For Bitcoin or PaymentWall Purchases:
Good news here! If you purchased your ExpressVPN subscription with Bitcoin or PaymentWall, these subscriptions generally do not renew automatically. This means you usually don’t need to do anything manually to cancel it. the service will simply stop once your current subscription period ends. How to Cancel Your VPN Subscription: A Step-by-Step Guide
Step 4: Confirm Your Cancellation
After you follow the prompts, whether on the website or through an app store, you should receive a confirmation that your automatic renewal has been turned off or your subscription has been canceled. You’ll often see a message on your dashboard or receive an email confirming this.
Important: What Happens After You Cancel?
Once you cancel your subscription, you’ll still have access to ExpressVPN’s services until the very last day of your current billing cycle. So, if you paid for a month and cancel on day two, you can still use it for the remaining 28 days. This is great because it means you get to use what you’ve already paid for!
However, it’s worth noting that if you’re canceling to get a refund under the 30-day money-back guarantee, your access might stop immediately once the refund is processed.
Understanding ExpressVPN’s 30-Day Money-Back Guarantee
ExpressVPN is pretty confident in its service, and they show it with a solid 30-day money-back guarantee. This means you can try out the VPN for a full month, and if you’re not completely happy for any reason, you can get a full refund. This guarantee applies to all their plans, which is a nice touch. How to Cancel Your VPN Lumos Subscription
Is the Guarantee Real?
Absolutely, it’s real! ExpressVPN stands by its promise, making it a risk-free way to test their service. They’ve been a top player in the VPN world, boasting over 4 million active subscribers as of early 2023. Their website saw about 10 million visits in July 2023, showing just how many people are checking them out. With so many users, a reliable refund policy is key.
How to Request a Refund
This is super important if you’re within that 30-day window! To get a refund, you’ll need to contact ExpressVPN’s customer support. The easiest and fastest way to do this is through their 24/7 live chat, which you can usually find on their website by clicking a “Need help? Chat with us!” button.
Here’s how it usually goes:
- Go to the ExpressVPN website.
- Look for the live chat button. It’s usually a green button in the lower right corner.
- Start a chat. You might be asked to enter your email address associated with your account.
- Clearly state you want to cancel and request a full refund under the 30-day money-back guarantee.
- They might ask for a reason for your cancellation. this is generally just a formality. Just be honest, or simply say you’re not satisfied with the service.
- The support agent will then process your refund. Refunds typically take about 5 to 7 business days to appear back in your original payment method.
A quick note: If you purchased your subscription through the Apple App Store, ExpressVPN’s direct 30-day money-back guarantee doesn’t apply. You’ll need to contact Apple customer support directly to request a refund.
What if I Miss the 30-Day Window?
If you’re outside the 30-day money-back guarantee period, you can still cancel your subscription to prevent future charges by turning off auto-renewal. However, you won’t get a full refund for the current billing cycle. Thinking of Canceling Your LSAT? Here’s Everything You Need to Know
In some cases, if your subscription renewed unexpectedly and you didn’t intend for it to, ExpressVPN offers a 14-day window from the renewal date to request a full refund. It’s always worth reaching out to customer support, especially if you have a valid reason for canceling or encountered issues. They might offer a prorated refund at their discretion.
Key Things to Remember About Refunds
- The guarantee is for first-time users only. If you’ve previously gotten a refund, you might not be eligible again.
- The “30 days” is precise, not a calendar month. So, if you subscribed at 8 AM on July 1st, you have until 8 AM on July 31st.
- If you upgraded your account or added a license within the 30-day term, that could sometimes waive the guarantee, so be mindful of that.
Why People Cancel ExpressVPN Common Reasons
ExpressVPN is generally considered one of the top VPN providers out there, known for its fast speeds, strong security, and user-friendly interface. So, why would someone want to cancel? There are a few common reasons I’ve seen:
Pricing Concerns
This is probably the biggest one. ExpressVPN’s plans can be on the more expensive side compared to some competitors. For many, while the service is excellent, the cost might just not fit their budget, especially if they find cheaper alternatives that offer similar features.
Performance Issues Speed, Reliability
While ExpressVPN usually gets high marks for speed and reliability, no service is perfect for everyone. Some users might experience slower speeds in certain regions, connection drops, or issues accessing specific content they need. If the VPN isn’t performing as expected for their particular use case, it makes sense to look elsewhere. How to Cancel Your Linkvertise Subscription Easily (2025 Guide)
Switching to Another VPN
The VPN market is competitive! Sometimes, users might discover another VPN that offers a unique feature, a better price point, or simply a different user experience they prefer. For instance, some look for alternatives like NordVPN or Surfshark, which often provide a different set of features or pricing.
No Longer Needing a VPN
Life changes, right? Maybe someone only needed a VPN for a specific short-term project, a trip abroad, or to access content that’s now freely available to them. Once that need is gone, keeping an active subscription might not make sense.
Deleting Your ExpressVPN Account vs. Cancelling Your Subscription
There’s a subtle but important difference between just canceling your subscription turning off auto-renewal and fully deleting your ExpressVPN account. How to Easily Cancel Any Subscription: Your Guide to LinkedIn, Linkvertise, and Linktree
What’s the Difference?
When you cancel your subscription, you’re essentially stopping future payments. You’ll still have access to the service until the end of your current billing period, and your account details usually remain on file with ExpressVPN. This is often enough for most people.
Deleting your ExpressVPN account, on the other hand, means requesting that ExpressVPN remove your personal data and permanently close your account. This is a more thorough step for those who want to ensure their data is removed from the service entirely. ExpressVPN states they are a “no-logs” provider, meaning they don’t keep activity or connection logs. However, they do hold some account information like your email and payment details.
How to Request Full Account Deletion Beyond Just Cancelling
If you’re really looking to wipe the slate clean, you can request full account deletion. ExpressVPN’s privacy policy mentions that users have the right to request the deletion of their personal data.
You can usually initiate this process through their website. Some users on Reddit have even noted that ExpressVPN added an option to permanently delete your account even before your subscription ends, which is a good step towards more user control.
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- Cancel your active subscription first. If you don’t, you might continue to be charged.
- Log into your ExpressVPN account on their website.
- Look for an option related to “Delete Account” or contact customer support directly to make this request. Their support team operates 24/7 via live chat, making it convenient to get this done.
Keep in mind that while ExpressVPN aims to delete personal information upon cancellation, they may retain some records for legal or regulatory purposes. This is standard practice for many online services.
Data Privacy After Cancellation/Deletion
ExpressVPN has a strict no-logs policy, meaning they don’t log your traffic data, DNS queries, or activities that could identify you. When you cancel or delete your account, they will stop collecting new data associated with your subscription. If you request full deletion, they will remove the personal data they do keep like your email and payment info while adhering to any necessary legal compliance. It’s always a good idea to review a VPN provider’s privacy policy if you have specific data retention concerns.
Considering Alternatives? What to Look For in a New VPN
If you’re canceling ExpressVPN because it wasn’t the right fit, you’re probably on the hunt for a new service. When looking for a VPN, it’s really about finding one that matches your specific needs for privacy, security, and usability.
Privacy and Security Features
This is non-negotiable for any good VPN. You want to look for: How to Cancel LetsVPN: Your Complete Guide to Ending Your Subscription and Removing the App
- No-Logs Policy: This is crucial. A trustworthy VPN won’t keep records of your online activities. Make sure their no-logs policy has been independently audited if possible.
- Strong Encryption: Look for industry-standard encryption like AES-256.
- Kill Switch: This feature automatically disconnects your internet if the VPN connection drops, preventing your real IP address from being exposed.
- DNS Leak Protection: Ensures your DNS requests which can reveal your browsing activity are routed through the VPN’s encrypted tunnel.
- Jurisdiction: Where a VPN company is based matters. Some countries have stricter data retention laws, which could impact user privacy.
Server Network and Speed
- Global Server Coverage: A wide network of servers in many countries ExpressVPN, for example, has over 3000 servers in 94 countries means more options for bypassing geo-restrictions and finding faster connections.
- Fast Speeds: No one wants a slow internet connection. Look for VPNs known for their speed, especially if you plan on streaming or gaming.
Pricing and Plans
VPN costs can vary a lot. Compare monthly, annual, and multi-year plans to find what works best for your budget. Sometimes, longer plans offer significant discounts. While ExpressVPN can be pricey, competitors like NordVPN or Surfshark might offer similar value at a lower cost, often with their own 30-day money-back guarantees so you can try them out.
Customer Support
Good customer support, especially 24/7 live chat, can be a lifesaver if you run into any technical issues or need help with your account.
Ethical Considerations
When choosing a VPN, consider providers that prioritize user privacy above all else and have a strong track record of transparency. Research their history, ownership ExpressVPN was acquired by Kape Technologies in 2021, which some users have raised privacy concerns about, and how they handle user data. It’s about finding a service that truly aligns with your values for online security and responsible digital practices.
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Tips for a Smooth Cancellation Process
To make sure your ExpressVPN cancellation goes off without a hitch, keep these tips in mind:
Do it Before Your Next Billing Cycle
Always aim to cancel a few days before your next billing date. This way, you avoid any accidental charges. If you’re canceling within the 30-day money-back guarantee, contacting support for a refund means you won’t be charged further and will get your initial payment back.
Have Your Account Details Ready
Before you start the process, make sure you have your ExpressVPN account email and password handy. This will speed things up significantly. If you forgot your password, recover it beforehand.
Don’t Hesitate to Contact Support
ExpressVPN has 24/7 live chat support, and they’re generally very helpful. If you encounter any issues, can’t find the cancellation option, or want to ensure your refund is processed correctly, jump on the live chat. They can often guide you through the steps or even process the cancellation and refund for you directly.
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Frequently Asked Questions
Can you cancel ExpressVPN anytime?
Yes, you can absolutely cancel your ExpressVPN subscription at any time. However, if you’re looking for a refund, you’ll need to do so within the first 30 days of your purchase to qualify for their money-back guarantee.
How do I cancel my ExpressVPN subscription and get money back?
To cancel and get your money back, you need to be within the 30-day money-back guarantee period. First, turn off automatic renewal through your account settings on the website or via your app store depending on how you subscribed. Then, and this is crucial for a refund, contact ExpressVPN’s 24/7 live chat support and explicitly request a full refund.
Is it easy to cancel ExpressVPN?
Yes, for the most part, canceling ExpressVPN is a straightforward and hassle-free process. Whether you’re doing it through their website or an app store, the steps are clear. Requesting a refund via live chat is also quick and easy.
What happens to my data after I cancel ExpressVPN?
When you cancel your subscription, ExpressVPN will stop collecting new data related to your usage. They are a no-logs provider, meaning they don’t store activity or connection logs. If you want to ensure your personal account data like email and payment info is fully removed, you can request a complete account deletion after canceling your subscription. They will adhere to your request while maintaining any records necessary for legal compliance.
Can I reactivate my ExpressVPN subscription later?
Yes, generally, if you cancel your subscription by turning off auto-renewal, your account remains accessible, and you can reactivate your subscription at a later date. You would just need to log back into your account and choose a new plan. VPN Kill Switch: Your Ultimate Online Safety Net
How do I remove devices from my ExpressVPN account?
While canceling your subscription doesn’t automatically remove devices, you can manage linked devices within your ExpressVPN account dashboard. Typically, you’ll find an option under “My Account” or “My Devices” where you can view and remove devices associated with your subscription. This ensures that only the devices you intend to use have access.
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