Thinking about canceling your ExpressVPN subscription? You’ve come to the right place! Ending your ExpressVPN subscription isn’t complicated at all, whether you’re looking for a full refund or just want to stop future payments. Sometimes our needs change, or maybe you just want to try something new, and that’s perfectly fine. We’re going to walk through the entire process, step by step, from turning off auto-renewal to claiming your money back, and answer all those burning questions you might have. You’ll find that ExpressVPN actually makes it pretty straightforward, especially if you act within their generous 30-day money-back guarantee period. So, let’s get you sorted out and make sure you’re not paying for something you no longer need.

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How to Cancel Your ExpressVPN Subscription Step-by-Step Guide

Canceling your ExpressVPN subscription typically involves turning off the automatic renewal feature. This means you won’t be charged again when your current subscription period ends, but you’ll still have access to the service until that date. The exact steps can vary a little depending on how you originally bought your subscription—whether it was directly from their website or through a mobile app store.

For Subscriptions Purchased via ExpressVPN Website Credit Card, PayPal, Google Pay, Apple Pay, etc.

If you signed up directly on the ExpressVPN website, this is probably the most common way to cancel. It’s usually a quick process that you can do from any web browser.

Step 1: Log In to Your ExpressVPN Account

First things first, you’ll want to head over to the ExpressVPN website and click on the “My Account” button, usually found in the top right corner. Then, just log in using the email address and password you used when you first signed up.

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Step 2: Navigate to Subscription Management

Once you’re logged into your dashboard, look for “My Subscription” or “Subscription” in the menu on the left-hand side. Click on that, and it’ll take you to a page showing all your subscription details.

Step 3: Turn Off Automatic Renewal

On the “My Subscription” page, you’ll need to find the “Subscription details” or “Edit subscription settings” section. Within this section, you should see an option to “Turn Off Automatic Renewal”. How to Cancel Your ExpressVPN Subscription and Get Your Money Back (A Complete Guide)

Now, here’s a little heads-up: some users have mentioned that you might need to click “Turn Off Automatic Renewal” more than once, or follow a few prompts to fully confirm your decision. It’s a bit like a double-check, so just make sure you keep going until you see a clear confirmation message that your subscription has been canceled or that automatic renewal is now off. This means you won’t be billed again, but you can still use ExpressVPN until the last day of your current billing cycle.

Step 4: Confirm Cancellation

After you’ve followed all the prompts and clicked through, you should get a notification or see a message on your screen confirming that your automatic renewal has been turned off and your subscription is canceled. It’s a good idea to take a screenshot of this confirmation, just for your records.

For Subscriptions Purchased via Mobile App Stores Apple App Store or Google Play Store

If you signed up for ExpressVPN through an app on your iPhone or Android device, the cancellation process is a bit different because your subscription is managed by the respective app store, not directly by ExpressVPN. You can’t actually cancel these directly from the ExpressVPN app itself.

On iOS iPhone/iPad

Open Settings: Go to the “Settings” app on your iOS device.
Tap Your Name: At the very top, tap on your Apple ID your name.
Go to Subscriptions: Tap on “Subscriptions”.
Find ExpressVPN: You’ll see a list of your active subscriptions. Find ExpressVPN and tap on it.
Cancel Subscription: Tap “Cancel Subscription” and then confirm your decision. Just like with web cancellations, you’ll still have access to ExpressVPN until your current billing cycle ends.

On Android Google Play Store

Open Google Play Store: Launch the Google Play Store app on your Android device.
Tap Profile Icon: Tap on your profile picture in the top-right corner of the screen.
Payments & Subscriptions: Select “Payments and subscriptions,” then tap on “Subscriptions”.
Find ExpressVPN: From the list of your subscriptions, select ExpressVPN.
Cancel Subscription: Tap the “Cancel subscription” button and follow any on-screen prompts to confirm. Your ExpressVPN service will remain active until the end of your current billing period.

What to Do After Cancelling

Once you’ve canceled, you don’t have to do anything else. Your service will simply expire at the end of your paid-for term. However, some people prefer to uninstall the ExpressVPN app from their devices and clear any associated data, especially if they’re moving on to another VPN or no longer need one. This is completely optional, though.

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Getting an ExpressVPN Refund: The 30-Day Money-Back Guarantee

Now, if you’re canceling because you’re within your first 30 days of service and you weren’t quite satisfied, you’re in luck! ExpressVPN offers a “no-questions-asked” 30-day money-back guarantee. This is a fantastic policy that lets you try out the service risk-free.

Understanding the Refund Policy

ExpressVPN’s 30-day money-back guarantee means that if you’re a first-time user and not 100% happy with their service, you can get a full refund if you request it within 30 days of your purchase. It covers the full cost of your plan. If your subscription accidentally renewed and you didn’t mean for it to, ExpressVPN also offers a 14-day refund period from the renewal date.

Important Notes for Refunds:

First-time users only: This guarantee is generally for first-time users. If you’ve previously gotten a refund, you might not be eligible again.
Apple App Store Purchases: If you bought your subscription through the Apple App Store, ExpressVPN can’t directly process your refund. You’ll need to contact Apple Support and request the refund through them, as Apple handles refunds for in-app purchases on their platform.
Refund processing time: Once your refund is processed, it typically takes about 5-7 business days for the money to appear back in your original payment method. PayPal refunds can sometimes be quicker, even as fast as 1 business day.

How to Request a Refund

Unlike canceling auto-renewal, getting a refund usually requires you to contact customer support. This is generally the fastest and easiest way to ensure you get your money back.

Step 1: Contact ExpressVPN Customer Support

The best way to do this is through their 24/7 live chat feature, which you can find on the ExpressVPN website. Look for a “Need help? Chat with us!” or a similar live chat button, usually located in the lower right corner of their site. How to Cancel Your Verizon Gizmo Watch Service (And What to Expect)

Step 2: Initiate the Chat and Explain Your Request

Once the chat window opens, you might be asked to enter your email address the one associated with your ExpressVPN account or you might be able to continue as a guest. Just tell the support agent clearly that you want to cancel your subscription and request a full refund under the 30-day money-back guarantee.

They might ask you why you’re canceling. this is usually just a formality for their records. You can simply say you’re not satisfied with the service or that it didn’t meet your expectations. There’s no need to go into deep technical details unless you want to see if they can help resolve an issue first.

Step 3: Confirmation

The support agent should confirm your cancellation and refund request during the chat. They’ll let you know the estimated timeframe for when you can expect your money back. Remember, if you get a refund, your access to the VPN service usually stops immediately.

Is it Easy to Cancel ExpressVPN?

This is a common question, and the good news is that for most users, yes, canceling ExpressVPN is generally pretty easy and straightforward. The process of turning off automatic renewal through their website account portal is clear, even if it has a couple of confirmation steps. How Do I Turn Off VPN on My TV?

However, there have been some user reports, especially on platforms like Reddit, where people felt the auto-renewal cancellation process was a bit “devious” or required multiple clicks to fully confirm. Some even reported being charged after believing they had canceled. This seems to be an uncommon experience, but it highlights the importance of making sure you receive a clear confirmation message that auto-renewal is indeed off. Always double-check your account status afterwards, and if you have any doubts, reach out to their 24/7 live chat support.

For mobile app subscriptions, the process is also generally simple, as it follows the standard cancellation procedures for the Apple App Store or Google Play Store.

What If You Encounter Issues?

If you hit any snags during cancellation, don’t panic. ExpressVPN’s customer support is available 24/7 via live chat and is usually very helpful. If you’re having trouble logging in, finding the right settings, or if you believe you were charged incorrectly, contacting them directly is your best bet. They can often resolve issues quickly and efficiently.

Can You Cancel ExpressVPN Anytime?

Yes, you absolutely can cancel your ExpressVPN subscription at any time you want. You’re not locked into a long-term commitment if your circumstances change. Your Ultimate Guide to Cancelling Mozilla VPN

If you cancel, you’ll still have access to the VPN service until the very end of your current paid billing cycle. For example, if you have a yearly plan that renews in December and you cancel in July, you’ll still be able to use ExpressVPN until December. This is great because it means you get to use what you’ve already paid for!

The key difference, as we talked about, is whether you’re within the 30-day money-back guarantee period. If you are, you can cancel and get a full refund. If you cancel after the 30-day window, you won’t get a refund for the current period, but your subscription simply won’t renew for the next billing cycle.

What Happens After You Cancel?

Once you’ve successfully turned off automatic renewal, or received your refund within the 30-day window, here’s what you can expect:

Service Availability Post-Auto-Renewal Cancellation: If you simply turn off auto-renewal and are outside the refund period, you’ll continue to have full access to ExpressVPN’s features and servers until the very last day of your current subscription term. After that date, your access will stop.
Service Availability Post-Refund: If you cancel and successfully claim a refund within the 30-day money-back guarantee, your access to the VPN service will typically stop immediately once the refund process is confirmed.
Data Retention: ExpressVPN has a strict no-logs policy, meaning they don’t collect activity logs or connection logs from their users. While your account details will remain in their system for a period e.g., for billing or if you decide to resubscribe, your online activities through their VPN should remain private. If you’re concerned about personal data, you can often request specific data deletion by contacting their support.

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Troubleshooting Common Cancellation Issues

Even with a generally smooth process, sometimes things don’t go exactly as planned. Here are a few common issues and what you can do about them:

Can’t Log In?

Forgot Password: This happens to the best of us! Use the “Forgot Password” link on the ExpressVPN login page to reset it.
Incorrect Email: Make sure you’re using the exact email address you signed up with. If you’ve used different emails for various services, it’s easy to mix them up.
Account Issues: If you’re still stuck, contact ExpressVPN’s live chat support. They can help you regain access to your account.

Subscription Not Showing?

Check Different Accounts: If you have multiple email addresses, double-check that you’re logged into the correct ExpressVPN account.
App Store vs. Website: Remember, if you subscribed via Apple App Store or Google Play, your subscription details will be managed there, not on the ExpressVPN website directly. So, make sure you’re checking the right place.
Contact Support: If it’s still not showing up, their support team can look into your account using your payment details.

Refund Denied or Not Received?

Check Eligibility: Confirm you were within the 30-day money-back guarantee period when you requested the refund. Also, ensure you weren’t a repeat refund claimant.
Payment Method Specifics: Refunds for Apple App Store purchases need to go through Apple directly, not ExpressVPN. Make sure you followed the correct procedure for your payment method.
Processing Time: Remember that refunds can take 5-7 business days, sometimes longer depending on your bank or payment processor. If it’s been longer than that, gather your confirmation details like chat transcripts or emails and contact ExpressVPN support again for an update. Some users on Reddit have reported delays or issues with refunds, so follow up if needed.
Contact Your Bank/Payment Provider: If ExpressVPN confirms the refund was issued but you haven’t received it after a reasonable time, contact your bank or PayPal directly with the refund details provided by ExpressVPN.

Alternatives to Cancelling: Pausing or Switching Plans

Before you fully commit to canceling, it might be worth considering if ExpressVPN offers any options that could better suit your needs. Sometimes, what you really need isn’t a full cancellation, but a different approach.

While ExpressVPN doesn’t typically offer a “pause” feature for subscriptions in the same way some other services might, you always have the flexibility to let your current subscription run its course without auto-renewing. This way, you can step away from the service for a while without feeling locked in, and then easily resubscribe later if you find yourself needing a VPN again.

If your reason for canceling is that the service isn’t quite meeting your expectations for performance or features, it might be worth reaching out to their customer support first. Often, technical issues can be resolved with their 24/7 assistance, saving you the hassle of switching providers. They might also be able to suggest settings or server locations that could improve your experience. How to Cancel Your Fi Membership: A Straightforward Guide

However, if you’re looking for different features or a more budget-friendly option, then exploring other VPN providers is a perfectly valid reason to cancel. Many other VPNs offer similar features, and some might even provide extra functionalities like ad-blocking, dedicated IP addresses, or unlimited device connections that better align with what you’re looking for. Just remember that if you’re exploring alternatives, many top VPNs also come with their own money-back guarantees, so you can test them out risk-free, much like ExpressVPN’s 30-day offer.

Frequently Asked Questions

How do I cancel my ExpressVPN subscription?

To cancel your ExpressVPN subscription, you generally need to log into your account on the ExpressVPN website, go to “My Subscription” or “Subscription Settings,” and then turn off the “Automatic Renewal” option. If you subscribed via the Apple App Store or Google Play Store, you’ll need to cancel through your device’s app store subscription settings instead.

Can I get a refund if I cancel ExpressVPN?

Yes, if you’re a first-time user and cancel within 30 days of your initial purchase, you are eligible for a full refund under ExpressVPN’s 30-day money-back guarantee. To get the refund, you must contact ExpressVPN’s customer support, usually via their 24/7 live chat, and request it.

How long does it take to get an ExpressVPN refund?

Once your refund request is processed by ExpressVPN, it typically takes about 5 to 7 business days for the money to be credited back to your original payment method. Sometimes, PayPal refunds might be processed faster, potentially within 1 business day. Mastering Your Facebook Login with a VPN: A Complete Guide

Is it difficult to cancel ExpressVPN?

No, canceling ExpressVPN is generally considered easy and straightforward. The process of disabling auto-renewal on their website is clear, and cancellations via mobile app stores follow standard procedures. The key is to make sure you follow all the confirmation prompts to ensure auto-renewal is fully off.

What happens to my ExpressVPN service after I cancel?

If you simply turn off automatic renewal, you’ll still have access to the ExpressVPN service until the very end of your current paid subscription period. However, if you cancel and successfully receive a refund within the 30-day money-back guarantee, your access to the service will usually stop immediately.

Can I cancel my ExpressVPN subscription on my phone’s app?

You cannot cancel subscriptions purchased directly from ExpressVPN via their mobile app. For those subscriptions, you must use a web browser to log into your ExpressVPN account. If you purchased the subscription through the Apple App Store or Google Play Store, then you must cancel it through those respective app store subscription settings on your phone.

What if I subscribed to ExpressVPN through the Apple App Store?

If you bought ExpressVPN through the Apple App Store iTunes, ExpressVPN cannot directly process your refund. You need to contact Apple Support and request the refund through them, as Apple manages all refunds for in-app purchases on its platform. You also cancel the auto-renewal through your Apple ID subscription settings.

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How to Easily Cancel Your ExpressVPN Subscription and Get a Refund