How to Cancel Your ExpressVPN Subscription and Get Your Money Back (A Complete Guide)

Struggling to figure out how to stop your ExpressVPN subscription? You’re in the right place! Canceling your ExpressVPN subscription is usually a pretty straightforward process, whether you’re just turning off auto-renewal or looking to get a full refund. Many folks wonder if they can cancel ExpressVPN anytime, and the good news is, you absolutely can. And if you’re still within the initial 30 days of your purchase, you might even be eligible for a full refund thanks to their generous money-back guarantee. Stick with me, and I’ll walk you through all the steps, no matter how you signed up.

If you’ve landed here, chances are you’ve used ExpressVPN, maybe even enjoyed it, but now you’re thinking it’s time to move on. Maybe you found a service that fits your needs better, or perhaps you just don’t need a VPN as much as you thought. Whatever the reason, you shouldn’t have to jump through hoops to cancel. My goal is to make this process as clear and painless as possible, so you can get on with your digital life without any lingering subscription worries.

Why You Might Be Thinking About Canceling ExpressVPN

It’s totally normal for things to change. Even if ExpressVPN is often praised for its speed and security, it might not be the perfect fit for you anymore. Maybe you’ve:

• Found a cheaper option: Let’s be real, ExpressVPN can be a bit pricier than some alternatives out there, and sometimes, saving a few bucks is a big deal.
• Don’t need it as much: Perhaps you subscribed for a specific trip or project, and now that’s over. No point paying for something you’re not using, right?
• Switched devices or platforms: Sometimes, a VPN that works great on your laptop doesn’t quite click with your phone, or vice-versa.
• Encountered technical issues: While ExpressVPN is usually solid, occasional glitches or server problems can be frustrating.
• Just exploring other services: The VPN world is constantly , and new features or better deals pop up all the time. It’s fine to try different options!

Whatever your reason, knowing how to cancel ExpressVPN subscription effectively and whether you can get money back is key.

The Golden Rule: Understanding ExpressVPN’s 30-Day Money-Back Guarantee

Alright, this is super important, especially if you want your money back. ExpressVPN offers a 30-day money-back guarantee. This isn’t just a marketing gimmick. it’s a real promise that lets you try out their service risk-free.

What It Means

Basically, if you sign up for ExpressVPN and, for any reason, decide it’s not for you within 30 days of your purchase, you can get a full refund. No complicated usage limits or “you must have tried X servers” clauses. They’re pretty confident in their service, so they make it easy. How to Cancel Your GQ Magazine or GQ Box Subscription (2025 Guide)

• It’s 30 days, not one month: This is a subtle but crucial detail. If you buy on July 1st at 8 AM, you have until July 31st at 8 AM to request your refund. Don’t get caught out by thinking a “month” is always 30 days.
• Full functionality: Unlike some “free trials” that limit features, ExpressVPN’s money-back guarantee gives you access to the full service for those 30 days.
• No questions asked mostly: While they might ask why you’re canceling it helps them improve, you don’t need a specific technical reason to get your refund. You can simply say you’re not satisfied.

Eligibility for a Refund

Generally, this guarantee is for first-time users. If you’ve gotten a refund from ExpressVPN before, or if your payment account has been refunded, you usually won’t be eligible again. This prevents people from repeatedly getting “free” VPN access.

Refunds for Unintended Renewals

Did your subscription auto-renew, and you totally forgot to cancel? ExpressVPN has you covered, at least for a short window. If your subscription renews accidentally, you have 14 days from that renewal date to request a full refund. It’s a nice little safety net if life gets in the way.

Important Exception for Apple App Store Purchases: If you bought your ExpressVPN subscription as an in-app purchase through the Apple App Store, the 30-day money-back guarantee doesn’t apply through ExpressVPN. Apple handles those refunds directly and decides whether to approve them. We’ll cover how to handle that later.

How to Cancel Your ExpressVPN Subscription Step-by-Step

The way you cancel depends on how you originally subscribed. It’s usually about turning off automatic renewal. Remember, you cannot cancel directly within the ExpressVPN app itself. You’ll need to go through their website or your device’s app store. How to Cancel Your Verizon Gizmo Watch Service (And What to Expect)

Method 1: Canceling via the ExpressVPN Website Credit Card, PayPal, Google Pay, Apple Pay

This is the most common way to cancel if you signed up directly on ExpressVPN’s website using a credit card, PayPal, or even through Apple Pay or Google Pay on a desktop.

1. Head to the ExpressVPN Website and Log In: Open your web browser and go to expressvpn.com. Look for the “My Account” button, usually in the top right corner, and sign in with your email address and password.
   • Quick tip: If you forgot your password, don’t panic! There’s usually a “Forgot password?” link to help you out.
2. Navigate to Your Subscription Settings: Once you’re logged into your dashboard, you’ll see a menu on the left side. Click on “My Subscription” or “Subscription”.
3. Find “Edit Subscription Settings”: On the “My Subscription” page, you’ll see your subscription details. Look for an option like “Edit subscription settings” or “Manage settings” and click it.
4. Turn Off Automatic Renewal: This is the crucial step! You’ll find an option to “Turn Off Automatic Renewal”. Click this, and you’ll likely see a few prompts asking you to confirm your decision.
   • Stay with it: Follow these prompts until you see a clear confirmation message, something like “Your subscription has been canceled” or “Automatic Renewal is now off”. This means ExpressVPN won’t charge you again when your current billing cycle ends.
   • What happens now? Even after turning off auto-renewal, you can still use ExpressVPN for the remainder of the period you’ve already paid for. So, if you paid for a year and cancel halfway through, you still get VPN access for the next six months!

Method 2: Canceling Your ExpressVPN Subscription on iPhone Apple App Store

If you bought your ExpressVPN subscription directly through the Apple App Store, Apple handles the billing. So, you’ll need to cancel it through your iPhone’s settings. You cannot cancel it via the ExpressVPN app or website in this scenario.

1. Open Your iPhone’s Settings App: Find the gray “Settings” icon on your home screen and tap it.
2. Tap Your Apple ID Your Name: At the very top of the Settings screen, you’ll see your name and profile picture. Tap on that to access your Apple ID settings.
3. Go to “Subscriptions”: Scroll down a bit on the Apple ID screen until you see “Subscriptions” and tap it.
4. Find ExpressVPN: You’ll see a list of all your active subscriptions. Locate “ExpressVPN” in the list and tap on it.
5. Cancel Subscription: Tap the “Cancel Subscription” button. You’ll get a confirmation prompt, so just confirm your decision.
   • Heads up: Just like with website cancellations, your access to ExpressVPN will continue until the end of the current billing cycle. You won’t be charged again.

Method 3: Canceling Your ExpressVPN Subscription on Android Google Play Store

For Android users who subscribed through the Google Play Store, the process is similar to iOS, but you’ll go through the Play Store app.

1. Open the Google Play Store App: Find the colorful triangle Play Store icon on your Android device and open it.
2. Tap Your Profile Icon: In the top-right corner of the Play Store app, tap on your profile picture or initial.
3. Go to “Payments & subscriptions”: From the menu that pops up, tap on “Payments & subscriptions”.
4. Select “Subscriptions”: On the next screen, tap “Subscriptions”.
5. Find ExpressVPN and Cancel: You’ll see a list of your subscriptions. Find “ExpressVPN,” tap on it, and then select “Cancel subscription”. Follow any on-screen prompts to confirm.
   • The same deal: Your ExpressVPN access will last until the end of your current paid period, but you won’t be auto-billed again.

Canceling Your ExpressVPN Free Trial And What Happens Next

ExpressVPN often offers a 7-day free trial, particularly for mobile devices. If you took advantage of this and don’t want to continue, you must cancel before the trial period ends to avoid being charged. How Do I Turn Off VPN on My TV?

• How to Cancel a Mobile Free Trial: The steps are the same as canceling a regular subscription on iPhone or Android, as described above Methods 2 and 3. You’ll go through your device’s app store Apple App Store or Google Play Store to manage and cancel the trial.
• What Happens to Your Access: Good news! Even if you cancel your free trial right after signing up, you can usually still use ExpressVPN for the entire 7-day trial period. This means you can truly test it out without fear of forgetting to cancel later and getting charged. It simply turns off the auto-renewal.
• 30-Day Money-Back Guarantee as a “Trial”: For non-mobile sign-ups, ExpressVPN’s 30-day money-back guarantee essentially acts as a risk-free trial. You pay upfront, but you can get a full refund if you cancel within 30 days.

How to Claim Your ExpressVPN Refund The Easy Way

So, you’ve turned off auto-renewal, and now you want your money back because you’re within that 30-day window. This part is surprisingly simple for direct ExpressVPN purchases!

1. Contact ExpressVPN Customer Support: The fastest and easiest way to get a refund is through their 24/7 live chat. Go to the ExpressVPN website and look for the “Need Help? Chat with Us” or similar live chat bubble, usually in the bottom right corner. You can either sign in to chat or continue as a guest.
   • Pro tip: Their support team is available around the clock, so you don’t have to worry about time zones.
2. Simply Ask for a Refund: Once connected with a support agent, clearly state that you’d like to cancel your subscription and request a full refund due to their 30-day money-back guarantee.
   • Keep it simple: You don’t need a lengthy explanation. While they might ask for your reason e.g., “not satisfied with the service,” “found another VPN”, you don’t have to go into deep detail.
3. Provide Account Details If Asked: They might ask for your ExpressVPN email address or username, the date you purchased, and the payment method you used to verify your account.
4. Confirmation and Processing: The agent will confirm your refund request. They usually process refunds quickly.
   • Credit Card Refunds: Expect the money to show up on your statement within 5-10 business days.
   • PayPal Refunds: These are often quicker, sometimes appearing within 1-2 business days in your PayPal account.
   • Your access stops immediately: If you request a refund and it’s processed, your ExpressVPN access will usually stop right away, even if your original subscription period wasn’t over yet. This is different from just turning off auto-renewal, where you keep access until the end of the term.

Refunds for Apple App Store Purchases

As mentioned, if you bought through Apple, ExpressVPN’s own refund policy doesn’t cover it. You’ll need to go through Apple directly:

1. Visit Apple’s “Report a Problem” Page: Open a web browser and go to reportaproblem.apple.com.
2. Sign In: Log in with the Apple ID you used for the purchase.
3. Locate ExpressVPN and Request a Refund: Find your ExpressVPN subscription in the list, choose “Report a Problem” or “Request a Refund,” and follow the on-screen instructions. You’ll need to explain why you want a refund.
   • Apple’s discretion: Apple approves these refunds at their own discretion, so it’s not always guaranteed, but it’s worth trying, especially if you act quickly after purchase. Processing can take 3 to 7 business days.

What Happens After You Cancel?

Let’s clarify what happens once you’ve successfully initiated the cancellation process. Your Ultimate Guide to Cancelling Mozilla VPN

• If you just turn off auto-renewal: Your ExpressVPN service will continue to work until the very last day of your current billing cycle. So, if you paid for a year and canceled after six months, you still get to use it for the remaining six months. You just won’t be charged again. This is great if you’re not in a hurry to switch and want to get your money’s worth.
• If you request and receive a refund: Your access to ExpressVPN typically stops immediately once the refund is processed. This makes sense, as they’re giving your money back for the service you’re no longer using.
• No more charges: The main thing is that your automatic payments will stop, ensuring you won’t be billed again.

Things to Keep in Mind When Canceling

• You can’t cancel within the app: This is a common point of confusion. Remember, whether you’re on your phone or computer, you need to go to the ExpressVPN website or your device’s app store to cancel, not the VPN application itself.
• BitPay or Paymentwall subscriptions: If you paid using these methods, your subscription often doesn’t auto-renew in the first place. So, you might not even need to turn off auto-renewal. it will simply expire at the end of its term. However, you can still contact support for a refund if you’re within 30 days.
• Be clear about refunds: If you want your money back, make sure you explicitly ask for a refund when contacting support, and confirm you’re within the 30-day window.
• You can change your mind: If you cancel auto-renewal but later decide you want to keep ExpressVPN, you can usually easily re-enable auto-renewal in your account settings before your current subscription expires.

Frequently Asked Questions

Is it easy to cancel ExpressVPN?

Yes, generally, it’s quite easy to cancel ExpressVPN. You can do it by logging into your account on their website and turning off auto-renewal, or through your mobile app store if you subscribed there. The process is designed to be straightforward.

Can you cancel ExpressVPN subscription anytime?

Yes, you can cancel your ExpressVPN subscription at any time. If you simply turn off auto-renewal, you’ll continue to have access until the end of your current billing cycle. If you’re within the first 30 days and want a refund, you can cancel and get your money back, but your access will then stop immediately.

How do I cancel ExpressVPN subscription and get money back?

To cancel your ExpressVPN subscription and get your money back, first, turn off automatic renewal through the ExpressVPN website or your app store for mobile purchases. Then, if you’re within the 30-day money-back guarantee period, contact ExpressVPN’s 24/7 live chat support and explicitly request a full refund. How to Cancel Your Proton VPN Subscription and Reclaim Your Privacy (and Your Wallet!)

Can I cancel ExpressVPN after free trial?

Yes, you can cancel ExpressVPN after a free trial. For mobile trials like the 7-day one, you must cancel through the Apple App Store or Google Play Store settings before the trial period ends to avoid being charged. If you forget and get charged, you still have the 30-day money-back guarantee to request a refund from ExpressVPN for direct purchases or Apple for App Store purchases.

How long does it take to get a refund from ExpressVPN?

ExpressVPN typically processes refunds quickly. For credit card payments, you can expect the refund to appear on your statement within 5-10 business days. PayPal refunds are often faster, sometimes showing up within 1-2 business days. The support team usually confirms the processing time during your chat.

What happens if I cancel my ExpressVPN subscription but don’t get a refund?

If you cancel your ExpressVPN subscription outside the 30-day money-back guarantee period, you won’t be eligible for a full refund. However, you will still retain full access to the VPN service until the very last day of your current paid subscription cycle. This means you can continue to use ExpressVPN for the time you’ve already paid for, but it simply won’t auto-renew.

Can you delete your ExpressVPN account completely?

Yes, after you cancel your subscription and once your paid period has expired or after a refund has been processed, you can often find an option to delete your account. Some users report that after cancellation and expiration, when they open the app again, it offers an option to delete the account, which can take up to 30 days to fully process.

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