Trying to cancel your ExpressVPN subscription? To start, the quickest and most straightforward way is often through their 24/7 live chat support, especially if you’re looking for a refund within their 30-day money-back guarantee period. You just head over to their website, log in, find the “Need Help? Chat with Us” bubble, and tell them you want to cancel and request a refund.

Hey everyone! If you’ve landed here, chances are you’re either rethinking your VPN choice, had a change of heart after a trial, or maybe you’ve just found a different service that fits your needs better. Whatever your reason, figuring out how to cancel any online subscription, especially one you rely on for privacy like a VPN, can sometimes feel a bit like navigating a maze. ExpressVPN is widely known as a top-tier service, offering solid security, great speeds, and usually pretty smooth unblocking capabilities. But hey, even the best services aren’t for everyone, and sometimes you just need to move on.

The good news is that canceling ExpressVPN and potentially getting your money back is generally pretty simple, especially if you act within their generous 30-day money-back guarantee window. You won’t usually have to jump through a ton of hoops, but it’s important to know the right steps. However, if you’ve been scrolling through Reddit, you might have seen some folks mentioning a few quirks or “dark patterns” in the cancellation process, particularly around turning off auto-renewal. We’re going to break down exactly how to do it, what to expect, and tackle some of those common concerns folks on Reddit have brought up. By the end of this, you’ll have all the info you need to cut ties with ExpressVPN smoothly and without any surprises.

Table of Contents

Why You Might Be Looking to Cancel ExpressVPN

Even for a highly-rated service like ExpressVPN, there are plenty of legitimate reasons why someone might decide it’s not for them anymore. Here are some of the common ones that pop up in discussions online:

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Cost: Let’s be real, ExpressVPN is often seen as one of the pricier options out there, even with occasional discounts. If you’re on a tight budget or you’ve found a service that offers a similar experience for less, that’s a perfectly valid reason to switch. Plenty of Reddit threads touch on the expense, with users looking for more affordable alternatives.
Performance Issues: While ExpressVPN generally boasts great speeds, sometimes users experience slowdowns, connection drops, or issues accessing specific content or streaming services. Maybe a particular server isn’t working for you, or your internet provider is causing conflicts. If the VPN isn’t doing what you need it to, why keep paying?
Changing Needs: Perhaps you initially signed up for a specific reason – maybe to secure your connection while traveling, or to unblock a certain streaming library – and now that need has changed or gone away. Or maybe you’ve simply stopped using a VPN as much as you thought you would.
Looking for Different Features: Some users might find that ExpressVPN, while excellent at its core, lacks certain niche features they’ve discovered they want, like built-in ad blockers, more advanced routing options, or the ability to connect an unlimited number of devices. Other VPNs, like NordVPN or Surfshark, often come up in these conversations as offering more “bonus” features or unlimited device connections.
Privacy Concerns Rare, but Possible: While ExpressVPN has a strong no-logs policy and a good reputation for privacy, the VPN is always . Some users might encounter news or discussions that make them reconsider their trust in any particular provider, or they might simply prefer a different company’s approach to transparency.
The “Dark Patterns” Experience: As we’ll get into, some users have reported feeling frustrated by the auto-renewal cancellation process, which can seem intentionally tricky. This kind of experience alone can be enough to make someone want to cancel and move on.

Whatever your reason, remember that you’re in control of your subscriptions. Knowing how to cancel efficiently means you can make decisions that best suit your needs.

Understanding ExpressVPN’s Refund Policy

Before you dive into cancellation, it’s super important to understand ExpressVPN’s refund policy. This is where most people get their money back if they’re not happy with the service. How to Easily Cancel Your Europa Universalis IV Subscription on Steam

The 30-Day Money-Back Guarantee

ExpressVPN offers a 30-day money-back guarantee for all first-time users. This is a pretty standard industry practice and essentially acts like a risk-free trial. What it means is:

Full Refund: If you’re not completely satisfied with ExpressVPN for any reason within 30 days of your purchase, you can request a full refund. No questions asked, at least in principle. You’ll get the entire amount you paid credited back to your original payment method.
First-Time Users Only: Keep in mind, this guarantee is generally for first-time customers. If you’ve received a refund from ExpressVPN before, or if your payment account has been associated with a previous refund, you might not be eligible.
Not a Free Trial, but Better: ExpressVPN considers this guarantee better than a typical “free trial” because it gives you full access to all their features, servers, and bandwidth without limitations for the entire 30 days. Some mobile apps iOS and Android do offer a 7-day free trial, but the 30-day money-back guarantee covers you even if you convert from that trial to a paid subscription.
Exact Days, Not a Month: It’s crucial to remember that it’s exactly 30 days. So, if you bought it at 8 AM on July 1st, you have until 8 AM on July 31st to claim your refund. Don’t accidentally wait until the “next month” if that pushes you over the edge!

Refunds for Auto-Renewals

What if you forgot to cancel and your subscription just renewed? ExpressVPN has you covered, at least partially. If your subscription renews unexpectedly, you have a 14-day window from the renewal date to request a full refund. This is a nice safety net for those “oops, I forgot to turn off auto-renewal” moments.

App Store Purchases Apple App Store

Here’s an important distinction: If you purchased your ExpressVPN subscription as an in-app purchase through the Apple App Store iTunes, the 30-day money-back guarantee from ExpressVPN does not apply. For these purchases, you’ll need to request a refund directly from Apple Support, and whether you get it is entirely at Apple’s discretion. The process usually involves going to reportaproblem.apple.com and following their instructions.

For Google Play Store purchases, the ExpressVPN 30-day guarantee generally does apply, and you can request a refund through ExpressVPN’s support or sometimes via the Google Play Store directly.

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The Step-by-Step Guide to Cancelling Your ExpressVPN Subscription

let’s get down to business. How you cancel depends slightly on how you subscribed and what device you’re using.

Method 1: Cancelling via the ExpressVPN Website Recommended for Most

This is the most common way to manage your subscription and is highly recommended, especially if you want a refund within the 30-day window.

Go to the ExpressVPN Website and Log In: Open your web browser and head over to expressvpn.com. Look for “My Account” in the top-right corner and click it. Then, enter your registered email address and password to sign in.
Navigate to Subscription Settings: Once you’re in your account dashboard, look for a menu on the left-hand side. You should see a “My Subscription” or “Subscription” tab. Click on that.
Find “Edit Subscription Settings”: On the subscription page, you’ll see details about your current plan. Look for an option like “Edit subscription settings” or “Manage Subscription Settings” and click it.
Turn Off Automatic Renewal: This is the crucial step. You’ll usually see an option to “Turn Off Automatic Renewal”. Click this button.
- Heads-up from Reddit! This is where some users have reported feeling a bit frustrated. Many on Reddit mention that you might have to click this “Turn Off Automatic Renewal” button or confirm your decision multiple times on different pages before it actually registers. Keep an eye out for confirmation messages and make sure you follow all prompts until you see a clear message like “Your subscription has been canceled” or “Automatic renewal is now off”. Don’t stop until you see that final confirmation!
Confirm Your Cancellation: Follow any subsequent prompts to confirm your decision. You might be asked why you’re canceling you don’t need to give a detailed reason if you don’t want to, especially if you’re just after a refund.
Contact Live Chat for a Refund Crucial for 30-Day Guarantee: If you’re within the 30-day money-back guarantee period and want your money back, do not skip this step! Even after turning off auto-renewal, it’s best to immediately contact ExpressVPN’s 24/7 live chat support.
- On the ExpressVPN website, look for the “Need Help? Chat with Us” bubble, usually in the bottom-right corner.
- Start a conversation, provide your account email, and clearly state that you’ve canceled your subscription and would like to claim your full refund under the 30-day money-back guarantee.
- The support agent might ask a few questions or offer solutions to your issues. You can politely decline if your mind is made up about the refund.
- They’ll process your refund request, and you should receive a confirmation email. Refunds typically take 2 to 10 business days to appear back on your original payment method.

Method 2: Cancelling on Mobile App Store or Google Play

If you purchased your subscription through a mobile app store, the process is a bit different because the billing is managed by Apple or Google.

For Android Google Play Store:

Open the Google Play Store App: Make sure you’re signed in with the Google account you used to subscribe.
Go to Subscriptions: Tap your profile picture in the top-right corner. Then select “Payments & subscriptions,” followed by “Subscriptions”.
Find ExpressVPN: Locate ExpressVPN in your list of active subscriptions and tap on it.
Cancel Subscription: Tap “Cancel subscription” and follow the on-screen prompts to confirm.
Request Refund if within 30 days: While you can cancel auto-renewal here, if you’re within the 30-day money-back guarantee, it’s still best practice to also contact ExpressVPN’s live chat support as detailed in Method 1, step 6 to ensure your refund is processed promptly.

For iOS Apple App Store:

Open the Settings App: On your iPhone or iPad, open the “Settings” app.
Access Your Apple ID: Tap on your name at the very top of the Settings menu.
Go to Subscriptions: Tap “Subscriptions”. You might need to authenticate with Face ID, Touch ID, or your passcode.
Find ExpressVPN: Locate ExpressVPN in your list of subscriptions and tap on it.
Cancel Subscription: Tap “Cancel Subscription” or “Cancel Free Trial” if you’re on a trial and confirm your decision.
Request Refund from Apple, if applicable: As mentioned, ExpressVPN’s 30-day guarantee generally doesn’t apply to App Store purchases. If you want a refund, you’ll need to request it directly from Apple.
- Go to reportaproblem.apple.com in a web browser.
- Sign in with your Apple ID.
- Find ExpressVPN in your purchase history, click “Report a Problem” next to it, and explain why you’re requesting a refund.
- Apple will review your request, and refunds are issued at their discretion.

Cancelling if You Paid with BitPay or Other Methods

If you paid with BitPay or certain other less common methods, your subscription generally won’t auto-renew. However, you can still cancel and get a refund if within 30 days by contacting ExpressVPN customer support via live chat. They’ll be able to assist you directly.

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The “Reddit Experience”: What People Are Saying About Cancelling ExpressVPN

This is where things get interesting, and why many people specifically search for “Cancel ExpressVPN Reddit.” While ExpressVPN states their cancellation process is easy, the reality for some users, as discussed on Reddit, can be a bit more complicated.

A recurring theme in many Reddit threads like r/Express_VPN and r/vpnreviews is the frustration surrounding the auto-renewal cancellation process. Here’s what users often report:

The “Multiple Clicks” Phenomenon: Many users swear that they have to click the “Turn Off Automatic Renewal” button not just once, but sometimes two, three, or even five times across different pages before it actually registers. The site might show ambiguous messages or seem to confirm cancellation, only for users to find auto-renewal still active later.
- One user shared, “It turns out that in order for one to cancel their subscription for Express VPN, they must locate the ‘Turn Off Automatic Renewal’ button and click it 3 times. Each time you click the button, it makes you think you cancelled the subscription by adding an ambiguous message”. Another echoed this, saying they “had the exact same issue”.
Accidental Re-billing: This “dark pattern” as some users call it has led to people being charged for extra months despite thinking they had canceled. Imagine thinking you’re done, only to see another charge on your statement a month or two later. That’s definitely not a fun surprise.
The Need for Customer Support Intervention: Often, users find that the only sure-fire way to confirm cancellation and get their refund especially after experiencing the multi-click issue is to engage with live chat support. They can manually ensure auto-renewal is off and process refunds immediately. Some users even report being offered free months to stay subscribed when they try to cancel via chat.
Holding Onto Credit Card Info: One Reddit user mentioned that ExpressVPN “hold onto your credit card info unless you request deletion”. If you’re concerned about your payment details remaining on file after cancellation, it’s a good idea to explicitly ask the support agent to remove your credit card information from their system.
Chargebacks as a Last Resort: For those who felt truly wronged by repeated re-billing and difficulty canceling, some Reddit threads suggest that contacting your credit card company for a chargeback can be an effective though more drastic solution, especially if you have proof of your attempts to cancel. This reportedly costs the VPN provider more than just issuing a refund.

Key takeaway from Reddit: While the official process seems simple, if you’re canceling on the website, be extra vigilant when turning off auto-renewal. Keep clicking and confirming until you see an undeniable confirmation message that auto-renewal is OFF. And honestly, the easiest way to avoid any headaches, especially if you want a refund, is to just use their live chat from the get-go.

Getting Your Refund: The Critical Next Step

As we’ve seen, canceling your subscription is one thing, but getting your money back is often the primary goal, especially within that 30-day window. Easy to cancel vpn

Use Live Chat Seriously, Use It!: This can’t be stressed enough. ExpressVPN’s 24/7 live chat is the most efficient way to request and secure your refund. Trying to handle it solely through account settings can sometimes lead to delays or misunderstandings, as Reddit users have experienced with auto-renewal.
Be Clear and Concise: When you connect with a support agent, clearly state: “I would like to cancel my ExpressVPN subscription and request a full refund under your 30-day money-back guarantee.” Provide your account email address.
Expect Some Questions: The agent might ask why you’re canceling. You can simply say “I’m not satisfied with the service” or “It doesn’t meet my needs”. You don’t need to go into a lengthy explanation if you don’t want to. They might also offer solutions or incentives like free months to keep you as a customer. It’s up to you if you want to accept or politely reiterate your request for cancellation and refund.
Confirm Details: Make sure the agent confirms that your auto-renewal has been turned off and that a refund request has been processed. Ask for a reference number if one is provided.
Refund Timeline: Once the refund is processed, it typically takes 2 to 10 business days for the money to appear back on your original payment method. For credit cards, it might show up within 5 business days, while PayPal refunds go back to your PayPal account.

Troubleshooting Common Cancellation Hurdles

Based on what people on Reddit and other platforms report, here are a few issues you might run into and how to handle them:

“I thought I canceled, but I was charged again!” This is the most common frustration. If this happens, immediately contact ExpressVPN’s 24/7 live chat. Explain the situation clearly, stating when you believe you canceled. Reference the “multiple clicks” issue if you experienced it. Be firm but polite in requesting a full refund for the unauthorized charges. If chat support is unhelpful which is rare but possible, consider contacting your bank or credit card company for a chargeback, as some Reddit users have successfully done.
Can’t find the “Cancel Subscription” button: Sometimes menu layouts change, or it’s simply not where you expect it. If you’re struggling to find it on the website, head straight to live chat. They can guide you or process the cancellation for you.
Issue with App Store Refund: If you’re on iOS and Apple denies your refund, there’s not much ExpressVPN can do directly since Apple controls those purchases. You can try appealing Apple’s decision, but it’s not guaranteed. This is why it’s good to be aware of this limitation upfront.
Lost Login Details: If you can’t access your account to cancel, reach out to ExpressVPN’s support via live chat or email. They can help you recover your account or process the cancellation after verifying your identity.

After You Cancel: What Happens Next?

Once your subscription is officially canceled and hopefully your refund is on its way, here’s what to expect:

Continued Access Usually: If you simply turned off auto-renewal and didn’t request a refund within 30 days, you can typically continue using ExpressVPN until the end of your current paid subscription period. This means you get to enjoy the service you’ve paid for without being charged again.
Immediate Access Loss with Refund: If you request and receive a refund, your access to the VPN service will usually stop immediately. This makes sense, as they’ve given your money back.
Uninstalling the App: Don’t forget to uninstall the ExpressVPN app from all your devices. This isn’t strictly necessary for cancellation, but it cleans up your system. The process is standard for most software – go to your device’s app management settings and choose to uninstall. Some older Reddit threads mention difficulty uninstalling, but typically it should be straightforward now.
Data Deletion: ExpressVPN states they have a strict no-logs policy. While canceling, you might want to explicitly request that they delete any account-related data they hold, including your payment information. This provides an extra layer of privacy.

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Considering Alternatives?

If you’re canceling ExpressVPN because it wasn’t the right fit, you might still need a VPN. The market is full of great options, and many services like NordVPN and Surfshark are frequently mentioned as alternatives on Reddit.

NordVPN: Often praised for its speed, robust feature set like Threat Protection, MeshNet, and a huge number of servers. It’s a strong contender if you’re looking for advanced security features and performance.
Surfshark: Known for its affordability, unlimited simultaneous connections a big plus for many users!, and a good balance of speed and security. If device limits were a concern with ExpressVPN, Surfshark could be a great choice.

Both NordVPN and Surfshark also offer their own 30-day money-back guarantees, so you can try them out risk-free, just like ExpressVPN.

Frequently Asked Questions

Is it easy to cancel ExpressVPN?

Yes, it’s generally pretty easy to cancel ExpressVPN, especially if you contact their 24/7 live chat support. While you can manage auto-renewal through your account dashboard, many users find that talking to support directly ensures a smooth cancellation and refund process. How to Cancel Your Verizon DSL Service

How do I cancel ExpressVPN within the 30-day money-back guarantee?

To cancel and get a full refund within 30 days, first, log into your ExpressVPN account on their website. Then, find and click the “Need Help? Chat with Us” bubble. Tell the support agent you want to cancel and claim your full refund under the 30-day money-back guarantee. They will process the request, and the refund should appear on your original payment method within 2 to 10 business days.

Can I get a refund if my ExpressVPN subscription auto-renewed unexpectedly?

Yes, if your ExpressVPN subscription auto-renewed and you didn’t intend for it to, you have a 14-day grace period from the renewal date to request a full refund. Contact their live chat support to initiate this process.

What do Reddit users say about canceling ExpressVPN?

Many Reddit users report that canceling auto-renewal through the website can be tricky, sometimes requiring you to click the “Turn Off Automatic Renewal” button multiple times before it actually registers. Some have been accidentally re-billed due to these “dark patterns.” The consensus on Reddit is to contact live chat support directly for cancellation and refunds to avoid any hassle.

Can I cancel my ExpressVPN subscription from the mobile app?

No, you generally cannot cancel your subscription directly within the ExpressVPN app itself. If you purchased via Google Play or the Apple App Store, you’ll need to cancel through those respective app stores’ subscription settings. For subscriptions bought directly from ExpressVPN, you should use their website or contact customer support.

Will I still have access to ExpressVPN after I cancel?

If you simply turn off auto-renewal, you can usually continue using ExpressVPN until the very last day of your current paid subscription period. However, if you request and receive a refund within the money-back guarantee period, your access to the service will typically stop immediately. Dynamic Multipoint VPN (DMVPN) Explained: Your Guide to Secure, Scalable Networks

What information do I need to provide when canceling for a refund?

When contacting customer support for a refund, you’ll generally need your ExpressVPN account email address. They might also ask for the date of purchase, the subscription amount, and the payment method you used, along with your reason for cancellation. Keep this information handy to make the process quicker.

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How to Cancel Your ExpressVPN Subscription (and What Reddit Has to Say)