Ready to finally say goodbye to your Verizon DSL service? It’s a pretty common thing these days, especially with faster internet options out there. To cancel your Verizon DSL, the most reliable way is to call their customer service directly. While you might kick off the process online, they usually need to chat with you over the phone to seal the deal. This guide will walk you through exactly how to get it done, what you need to know about fees and equipment, and how to make the whole process as smooth as possible.
ending a service, especially one you’ve had for a while, can feel a bit like breaking up – a little awkward, but sometimes necessary. Maybe you’ve found a blazing-fast fiber connection, or perhaps you’re simply moving somewhere Verizon DSL doesn’t reach. Whatever your reason, getting your Verizon DSL service canceled properly means avoiding unexpected charges and making sure all your ducks are in a row. Let’s get into it.
Canceling an internet service can sometimes feel like navigating a maze, but don’t worry, we’re going to break it down. The goal here is to get your Verizon DSL service officially terminated, return any rented equipment, and make sure your final bill is accurate, all without any unnecessary hassle.
Why You Might Be Saying Goodbye to DSL
First off, if you’re looking to cancel your Verizon DSL, you’re definitely not alone. DSL, or Digital Subscriber Line, is an older internet technology that uses traditional phone lines. While it served its purpose for a long time, newer technologies like fiber optic Verizon Fios and 5G home internet offer significantly faster speeds and more reliable connections. So, it’s pretty common for people to switch for reasons like:
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- Faster Speeds: Let’s be real, , speed is king. DSL often struggles to keep up with modern demands like streaming in 4K, online gaming, or even just having multiple devices connected at once.
- Cost Savings: Sometimes, newer, faster plans from other providers or even Verizon itself like Fios or 5G Home Internet can be more competitively priced, especially with promotional offers.
- Moving: If you’re relocating to an area where Verizon DSL isn’t available, or where another provider offers a better deal, canceling is a must.
- Service Issues: Hey, sometimes a service just doesn’t perform how you need it to, or customer support hasn’t quite hit the mark. These are perfectly valid reasons to look for alternatives.
Before You Call: What You Absolutely Need to Know
Before you even pick up the phone, there are a few important things you should clarify. Trust me, having this info ready will save you a lot of time and potential headaches.
Check Your Contract Status
This is a big one. When you signed up for Verizon DSL, you likely agreed to a contract. While a CNET article from 2011 mentioned that Verizon eliminated early termination fees ETFs for DSL service, it’s still crucial to check your specific contract. Sometimes, older agreements or bundled services like if you had DSL with a landline phone might have different terms. Newer Verizon services like Fios or wireless plans do often have prorated ETFs, which can be around $350 but decrease each month you’ve had the service.
My advice: Dig out your original service agreement or log into your My Verizon account online. Look for any mention of a contract term or early termination fees. If you can’t find it, the customer service representative you call will be able to tell you. Knowing this upfront means no surprises on your final bill. Dynamic Multipoint VPN (DMVPN) Explained: Your Guide to Secure, Scalable Networks
Identify Leased Equipment
Did Verizon provide you with a modem or router when you started your DSL service? If so, it’s likely leased equipment that you’ll need to return. Not returning it usually means you’ll get hit with unreturned equipment fees. These fees can range from about $90 for a set-top box to $210 for a fiber service unit or even $100 for a broadband router.
Make a list of all Verizon-branded equipment you have:
- DSL Modem
- Router if separate from the modem
- Any network extenders or other devices
Understand Your Billing Cycle
When you cancel, your service typically won’t stop immediately. Instead, it usually terminates on the last day of your current billing cycle. This means you’re responsible for all charges up until that final day, not just the day you call to cancel. It’s a good idea to know when your current billing cycle ends so you can plan your cancellation to minimize any overlap with a new service, if you’re switching.
Gather Your Account Information
When you call, the representative will need to verify your identity and account details. Have these ready:
- Account Holder’s Name: The person whose name the account is under.
- Verizon Phone Number or Account Number: This is your primary identifier.
- Account PIN or Last 4 Digits of the Account Owner’s Social Security Number SSN: Essential for security verification.
- Account Billing Address: Another point of verification.
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The Main Event: Canceling Your Verizon DSL Service
Alright, armed with all that information, you’re ready to make the call. While some articles mention initiating cancellation online, nearly all confirm you need to speak to a live person to finalize the process.
Step 1: Call Verizon Customer Service
This is the most direct and generally recommended method. You’ll want to call the dedicated cancellation line or their main customer service number.
- Primary Cancellation Number: 844 837-2262. This number is often cited specifically for canceling home internet services.
- Hours: Monday – Friday, 8:00 AM to 5:00 PM ET or 8:00 AM to 7:00 PM EDT.
- General Customer Service: You can also try 800 837-4966. This number has broader hours, including weekends, and can connect you to someone who can handle cancellations.
- Hours: Monday – Friday, 7:00 AM to 9:00 PM. Saturday – Sunday, 8:00 AM to 9:00 PM local time.
Pro Tip: Many people on forums suggest calling early in the morning or later in the evening if using the general customer service line to potentially avoid long wait times. Calling on a Tuesday might also be a good bet for shorter waits.
Step 2: Provide Your Account Information
Once you get a representative on the line, let them know you want to cancel your Verizon DSL service. They’ll ask for your account details to verify you’re the account holder or an authorized user. This is where that prepared information account number, PIN/SSN, etc. comes in handy.
Step 3: Be Ready for Retention Efforts
It’s completely normal for Verizon like most service providers to try and keep you as a customer. The representative might offer you various incentives, like: Understanding Vpn.dc.gov: Your Secure Gateway to DC Government Resources
- Lower monthly rates
- Discounts on bundled services
- Upgrades to a different Verizon internet service like Fios or 5G Home Internet
- Temporary service suspensions if you’re just going away for a while
If you’re truly set on canceling, be polite but firm. You don’t need to give an elaborate explanation, but having a simple, clear reason can sometimes help e.g., “I’m moving to an area where Verizon DSL isn’t available,” or “I’ve found a service that better fits my speed needs”. Some people suggest reasons like “bad customer service” or “not receiving the promotional offer you thought you were getting” to expedite the process.
Step 4: Confirm Cancellation Details
Once you’ve made it clear you wish to cancel, make sure to confirm all the important details:
- Exact Cancellation Date: When will your service officially end? Remember, it’s usually the end of your billing cycle.
- Final Bill Amount: Ask about any remaining balance, including charges up to the cancellation date, and any potential early termination fees.
- Equipment Return Instructions: This is crucial! Ask them how to return your DSL modem and any other leased equipment. Confirm they will send you a prepaid shipping label or return kit.
- Cancellation Confirmation Number: Always ask for a confirmation number for your cancellation request. This is your proof that you initiated the process.
Handling Equipment Returns
This part is super important to avoid those pesky unreturned equipment fees. You typically have 30 days from your service disconnection date to send back any leased Verizon equipment.
How to Return Your Equipment
- Request a Return Kit/Shipping Label: When you call to cancel, explicitly ask the representative to send you a prepaid return shipping label or a return kit. This kit should include a box and a pre-addressed, prepaid label.
- Important Note: Sometimes, the return kit might be sent to your service address rather than your billing address, especially if they differ. Double-check the shipping address with the representative. If you don’t receive it, contact customer service again.
- Package Your Equipment: Carefully pack all the leased Verizon equipment modem, router, power cords, Ethernet cables into a sturdy box. If you received a specific return kit, use that.
- Use the Prepaid Label: Affix the prepaid shipping label to the outside of the package.
- Drop-off Location:
- UPS Store: Verizon often partners with UPS, so you can usually drop off your package at any UPS location. The UPS Store can even scan the equipment’s serial numbers, package it, and ship it for you. Make sure to get a receipt that shows the tracking number and that the equipment was returned. This receipt is your absolute best friend if any issues arise later.
- Corporate Verizon Store sometimes: While some sources say Verizon Wireless stores may not accept Fios equipment, a corporate Verizon store might be able to take DSL equipment. It’s best to confirm this with customer service beforehand if you prefer an in-person drop-off. If you go this route, again, get a receipt!
- Keep Records: Seriously, hold onto that shipping receipt with the tracking number for at least a few months, or until you see your final bill without any unreturned equipment charges. Take photos of the packed equipment and the label for extra peace of mind.
What to Expect After Canceling
Once you’ve canceled and returned your equipment, here’s what typically happens next:
- Final Bill: You’ll receive a final bill that should reflect charges up to your cancellation date and any applicable early termination fees or unreturned equipment fees. Double-check this bill carefully against the information you confirmed during your cancellation call.
- Confirmation Email: Verizon might send you an email confirmation of your return or cancellation. Keep an eye out for this.
- Potential Credit: If you overpaid or had a credit balance, you should receive a refund. This typically comes within a few billing cycles.
Tips for a Smoother Cancellation
- Be Prepared: We’ve covered this, but it bears repeating. Account info, equipment list, contract details – have it all ready.
- Be Patient and Polite: Customer service reps deal with a lot. A friendly, calm demeanor can go a long way, even if you’re frustrated.
- Document Everything: Write down the date and time of your call, the name of the representative you spoke with, what was discussed, and any confirmation numbers. Keep all emails and receipts related to the cancellation and equipment return.
- Consider a “Seasonal Hold”: If you’re just going away for an extended period 1-9 months and plan to return to Verizon, you might be able to place a seasonal hold on your account. There’s a one-time charge for this, but no ongoing fees, and it avoids the whole cancellation and re-activation hassle. You can usually do this through your My Verizon account or the My Fios app.
- Port Your Number: If you had a landline phone bundled with your DSL and want to keep that number, you can often “port” it to a new provider. This process can sometimes automatically close your old Verizon account, but it’s still best to follow up with Verizon to ensure everything is properly disconnected.
Canceling your Verizon DSL service doesn’t have to be a headache. By being prepared and following these steps, you can confidently make the switch and move on to your next internet adventure.
Frequently Asked Questions
How do I actually cancel my Verizon DSL service?
The most effective way to cancel your Verizon DSL service is by calling Verizon Customer Service. While you might be able to start the process online through your My Verizon account, you will almost certainly need to speak with a representative to finalize the cancellation. The primary number for cancellations is often 844 837-2262, available Monday through Friday during business hours. You can also try the general customer service line at 800 837-4966 for broader hours, including weekends. How to Cancel Your CyberGhost VPN Subscription
Will I be charged an early termination fee ETF for canceling Verizon DSL?
For Verizon DSL service specifically, a CNET article from 2011 reported that Verizon eliminated early termination fees for DSL. However, it’s always wise to check your specific contract details or confirm with a customer service representative, especially if your DSL was bundled with other services or if you have an older, long-term agreement. Newer Verizon services like Fios or wireless plans often have prorated ETFs, which decrease over time.
What equipment do I need to return after canceling my Verizon DSL?
You will need to return any leased Verizon-branded equipment, which typically includes your DSL modem and any Verizon router or network extenders that were provided to you. If you don’t return these items within 30 days of your service disconnection, you may be charged unreturned equipment fees. These fees can vary, but generally range from $90 to over $200 per item.
How do I return my Verizon DSL equipment?
When you call to cancel your service, ask the representative to send you a prepaid return shipping label or a complete return kit. Once you receive it, package all your leased equipment securely. You can then typically drop off the package at any UPS store location. Make sure to get and keep a receipt with a tracking number as proof of your return, as Verizon partners with UPS for equipment returns.
Can I cancel my Verizon DSL service online?
While you might be able to initiate a cancellation request by logging into your My Verizon account and navigating to the service management section, you usually cannot complete the entire cancellation process online for home internet services like DSL. You will typically receive a phone call from Verizon customer service to finalize the cancellation, or you’ll be instructed to call them directly.
When does my Verizon DSL service actually end after I cancel?
Your Verizon DSL service usually doesn’t stop the moment you call to cancel. Instead, it will typically remain active until the last day of your current billing cycle. You will be responsible for all charges incurred up to that final service termination date. It’s a good idea to know your billing cycle dates so you can plan your cancellation accordingly. How to Easily Cancel Your Fitness CF Membership (Without the Headache!)
What information should I have ready when I call to cancel?
When you call to cancel your Verizon DSL service, have your account holder’s name, your Verizon phone number or account number, your account PIN or the last four digits of the account owner’s Social Security Number SSN, and your billing address ready. This information is crucial for identity verification and to access your account details quickly.
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