you’ve decided to move on from ExpressVPN. Maybe you found another service that fits your needs better, or perhaps you just don’t need a VPN right now. Whatever your reason, I’m here to walk you through the entire process, from canceling your subscription and potentially getting a refund, to completely removing the software from all your devices and even deleting your account. It can feel a bit like a maze sometimes, especially with auto-renewals, but don’t worry, we’ll get through it together!

ExpressVPN is often praised for its speed and security, offering robust privacy features and a wide server network. In fact, many people initially sign up for ExpressVPN because it’s considered an industry leader. However, it’s also true that it can be pricier than some alternatives, and sometimes your needs simply change. Many users look for a way to cancel after trying it out, especially if they find it’s not quite what they expected or they’ve found a more budget-friendly option.

The good news is that canceling your ExpressVPN subscription is usually a pretty straightforward process, especially if you’re within their generous 30-day money-back guarantee period. If you just want to stop future payments and use the service until your current billing cycle ends, that’s easy too. And if you’re looking to wipe it off your devices completely, we’ll cover that for Windows, Mac, Android, iOS, Linux, and even your router.

So, let’s get started and make sure you’re all set!

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Table of Contents

Canceling Your ExpressVPN Subscription and Getting Your Money Back!

The first thing most people want to know is how to stop those recurring charges. ExpressVPN generally makes this process fairly simple, whether you purchased directly through their website or via an app store.

Canceling via the ExpressVPN Website Credit Card, PayPal, etc.

If you signed up for ExpressVPN on their website using a credit card, PayPal, or other direct payment methods, this is the most common way to cancel your subscription.

Here’s how you do it:

Head to the ExpressVPN Website: Open your web browser and go to the official ExpressVPN website.
Log In to Your Account: Look for “My Account” usually in the top right corner and click on it. You’ll need to enter your registered email address and password to sign in.
Navigate to Subscription Settings: Once you’re in your account dashboard, look for “My Subscription” or “Account & Billing” in the left-hand menu. Click on that.
Find “Edit Subscription Settings”: On the subscription details page, you should see an option like “Edit subscription settings” or something similar. Click it.
Turn Off Automatic Renewal: This is the key step. You’ll usually see a button or link that says “Turn Off Automatic Renewal”. Click it.
Follow the Prompts: ExpressVPN will likely ask you to confirm your decision a few times. Just keep following the prompts until you see a confirmation message, something like “Your subscription has been canceled” or “Automatic renewal is now off”.

Important Note: Turning off auto-renewal means you won’t be charged again, but you can usually continue to use ExpressVPN services until the very last day of your current paid subscription period. So, you’re not immediately cut off!

Canceling via Mobile App Stores iOS App Store or Google Play Store

If you got your ExpressVPN subscription through an in-app purchase on your iPhone, iPad, or Android device, the cancellation process actually happens through your device’s app store, not the ExpressVPN website. The Real Deal with VPN Ads: What They Promise vs. What You Actually Get

For iOS iPhone/iPad Users:

Open the App Store: Find and tap the App Store icon on your iOS device.
Go to Your Profile: Tap on your profile icon in the top-right corner of the screen.
Access Subscriptions: Scroll down a bit and tap on “Subscriptions”.
Find ExpressVPN: You’ll see a list of all your active subscriptions. Locate and select “ExpressVPN” from this list.
Cancel Subscription: Tap on “Cancel Subscription” and then confirm your decision when prompted.

For Android Users:

Open the Google Play Store: Launch the Google Play Store app on your Android device.
Access Payments & Subscriptions: Tap on “Payments & subscriptions,” then “Subscriptions”.
Find ExpressVPN: Scroll through your list of subscriptions and select “ExpressVPN”.
Cancel Subscription: Tap the “Cancel subscription” button and follow any on-screen instructions to confirm.

Just like with the website cancellation, your service will remain active until the end of the current billing cycle.

Getting a Refund: The 30-Day Money-Back Guarantee

Now, if you’re canceling because ExpressVPN wasn’t what you expected, and you’re within 30 days of your initial purchase, you’re likely eligible for a full refund! ExpressVPN is pretty proud of their 30-day money-back guarantee, and it’s a genuine offer that allows you to try out their service risk-free. Many VPN providers offer this, and it’s a great way to test the waters.

Who’s Eligible?

First-time users: This guarantee is typically for first-time customers only.
Direct purchases: It applies to subscriptions purchased directly from ExpressVPN or via Google Play.
Not Apple App Store: If you bought your subscription through the Apple App Store iTunes, you’ll need to request the refund directly from Apple, as their policies are different.

How to Request Your Refund:

The best way to get your refund is to contact their customer support team. They are available 24/7 via live chat, which is usually the quickest method. How to Cancel Your VPN Subscription (It’s Easier Than You Think!)

Log In Optional but Recommended: While you can often chat as a guest, logging into your ExpressVPN account on their website first might speed things up.
Open Live Chat: On the ExpressVPN website, look for a “Need Help? Chat with Us!” button or similar, usually in the bottom right corner.
Explain Your Request: Tell the support agent that you wish to cancel your subscription and request a full refund under the 30-day money-back guarantee. They might ask for your ExpressVPN email address or username, date of purchase, amount paid, and payment method.
Answer Questions Briefly: The support team might ask why you’re canceling. You can simply state that you’re not satisfied with the service, or if you have specific feedback, feel free to share it. If your main goal is the refund, you don’t have to go into extensive detail.
Confirm: Once they process your request, they’ll usually send a confirmation. Refunds typically show up on your original payment method within 5-10 business days.

What if I Missed the 30-Day Window? and Auto-Renewal Refunds

If it’s been more than 30 days, you generally won’t be eligible for a full refund for the initial purchase. However, you can still cancel your subscription at any time to prevent future charges. Your service will just continue until your current billing period ends.

There’s also a specific situation for renewals: if your subscription unexpectedly renewed, and you didn’t intend for it to, ExpressVPN generally offers a 14-day window from the moment of renewal to request a full refund for that renewal charge. So, if you see a charge you didn’t expect, act quickly! Just follow the same steps as above to contact customer support.

Some User Experiences with Cancellation

I’ve seen some chatter online, especially on platforms like Reddit, where a few users have reported frustrations with the cancellation process, sometimes feeling like they had to jump through a few hoops or click “Turn Off Automatic Renewal” multiple times to confirm. One user even mentioned being billed for several extra months due to ambiguous messages.

While ExpressVPN aims for a “hassle-free and quick process”, if you find yourself in a similar situation, remember that live chat is your best friend. Directly speaking to a support agent can often clear up any confusion or issues quickly. If you encounter difficulty, clearly state your intention to cancel and request a refund if you’re within the eligible period.

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Removing ExpressVPN Software from Your Devices

Canceling your subscription stops the billing, but the ExpressVPN app will still be on your devices. To fully remove ExpressVPN, you’ll need to uninstall the software from each place you installed it. This is a good practice for keeping your devices clutter-free and ensuring no lingering files are taking up space.

On Windows Computers

Uninstalling ExpressVPN from Windows is pretty similar to uninstalling any other program, but sometimes it needs a little extra nudge to ensure a clean removal.

Standard Uninstall:

Close ExpressVPN: Make sure the ExpressVPN application is completely closed. You can usually right-click its icon in the system tray bottom-right of your screen and select “Exit”.
Open Settings: Click the Start button Windows icon and then go to “Settings” the gear icon.
Go to “Apps”: Select “Apps” from the Settings menu, then “Apps & features”.
Find ExpressVPN: Scroll through the list of installed programs until you find “ExpressVPN”.
Uninstall: Click on “ExpressVPN” and then select “Uninstall.” Follow any on-screen prompts to complete the process.

Alternative Method Control Panel:

Open Control Panel: In the Windows search bar, type “Control Panel” and select it from the results.
Go to “Programs”: Click on “Programs” then “Programs and Features” or “Uninstall a program”.
Find and Uninstall: Locate “ExpressVPN,” right-click it, and select “Uninstall” or “Uninstall/Change”. Follow the directions.

Troubleshooting and Deep Clean If it doesn’t uninstall easily:

Some users have reported issues where ExpressVPN seems to linger even after a standard uninstall. If you run into trouble:

Restart and Retry: A simple reboot can sometimes fix temporary glitches.
Run as Administrator: Try right-clicking the uninstaller and selecting “Run as administrator” to grant it full permissions.
Check Task Manager: Press Ctrl + Shift + Esc to open Task Manager. Look for any “ExpressVPN” processes in the “Processes” tab. If you find any, select them and click “End task” before trying to uninstall again.
Microsoft Install and Uninstall Troubleshooter: Microsoft offers a dedicated tool that can help fix problems when you can’t install or uninstall programs. Search for it on the Microsoft support website.
Third-Party Uninstaller: Tools like Revo Uninstaller a free version is available can help find and remove leftover files and registry entries that the standard uninstaller might miss. Be cautious when using third-party tools and only download from official sources.

On macOS Computers

Uninstalling ExpressVPN from your Mac is pretty straightforward, but a thorough cleanup might involve a couple of extra steps.

Quit ExpressVPN: Make sure the ExpressVPN app is not running. Click the ExpressVPN icon in your menu bar top of the screen and select “Quit”.
Open Finder: Click on the Finder icon in your Dock the smiling face.
Go to Applications: In the Finder sidebar, click on “Applications”.
Drag to Trash: Find the “ExpressVPN” app icon. Click and drag it to the Trash icon in your Dock.
Empty Trash: Right-click the Trash icon and select “Empty Trash”. You might need to enter your administrator password to confirm.

For a More Thorough Removal Using Terminal:

ExpressVPN actually includes a built-in uninstaller tool that you can access via Terminal, which ensures a more complete removal. Surfshark and YouTube TV: What Reddit Users Really Think About Streaming Across Borders

Quit ExpressVPN: Again, ensure the app is fully closed.
Open Terminal: Go to “Applications” > “Utilities” > “Terminal”.
Enter Command: In the Terminal window, type the following command exactly as it appears and press Enter:
/Applications/ExpressVPN.app/Contents/Resources/uninstall.tool
Confirm: You’ll be prompted to confirm the uninstallation. Type “yes” and press Enter. You might need to enter your administrator password.

Removing Residual Files Manual Check:

Even after uninstalling, some configuration or cache files might remain. To truly clean things up:

Open Finder:
Go to Folder: Click “Go” in the top menu bar, then “Go to Folder”.
Type ~/Library: Enter ~/Library and press Enter. This takes you to your user’s Library folder.
Search and Delete: Look for any folders or files related to “ExpressVPN” within Application Support, Caches, Preferences, and LaunchAgents folders. Drag any you find to the Trash and empty it. Be careful not to delete unrelated files.

On Android Devices

Removing ExpressVPN from your Android phone or tablet is usually a breeze.

Locate the App: Find the ExpressVPN app icon on your home screen or in your app drawer.
Long-Press and Uninstall: Tap and hold the ExpressVPN app icon until a menu or “X” appears. Select “Uninstall” or “Remove App”.
Confirm: Confirm your decision when prompted.

Removing App Data Optional:

To ensure all associated data is gone:

Go to Settings: Open your device’s “Settings” app.
Navigate to Apps: Find “Apps” or “Applications.”
Find ExpressVPN: Locate ExpressVPN in the list of installed apps.
Clear Data: Tap on ExpressVPN, then go to “Storage” and select “Clear Data” and “Clear Cache”.

On iOS Devices iPhone/iPad

Similar to Android, uninstalling on iOS is quick.

Locate the App: Find the ExpressVPN app icon on your home screen.
Tap and Hold: Tap and hold the app icon until all apps start to jiggle.
Remove App: Tap the “–” minus sign or “x” on the ExpressVPN icon, then select “Delete App” or “Remove App”.
Confirm: Confirm your choice.

On Linux Systems

Uninstalling ExpressVPN on Linux typically involves using terminal commands, which vary slightly depending on your distribution. How to Connect Surfshark VPN to Your Xbox: A Complete Gaming Guide

Open Terminal: Press Ctrl + Alt + T or find “Terminal” in your applications.
Execute Uninstall Command: Enter the appropriate command for your Linux distribution:
- Ubuntu/Debian/Mint: sudo dpkg -r expressvpn
- Fedora: sudo dnf remove expressvpn or sudo yum remove expressvpn
- Arch Linux: sudo pacman -R expressvpn though ExpressVPN often provides instructions for specific package managers
- Kali Linux: sudo apt remove expressvpn
Enter Password: You’ll likely be prompted to enter your system password.
Confirm: Follow any on-screen instructions to complete the uninstallation.

Removing Residual Files Optional:

After the main uninstallation, you might want to manually check and remove any lingering configuration files or cache from directories like /etc/expressvpn or ~/.config/expressvpn using sudo rm -rf commands, but be very careful with these commands as they permanently delete files.

On Routers with ExpressVPN Firmware

If you installed ExpressVPN firmware on your router, removing it means flashing the router back to its original firmware. This process can vary slightly depending on your router model, but the general steps are similar.

Important: Before you start, download the original firmware for your specific router model from the router manufacturer’s official website. Make sure you have the correct file! Incorrect firmware can “brick” your router.

Access Router Dashboard: Open a web browser and go to your router’s admin panel often 192.168.1.1 or 192.168.0.1. If you installed ExpressVPN firmware, your router login might be different from the factory default.
Log In: Sign in with your router’s administrator password.
Find Firmware/Backup/Upgrade Section: Look for a section like “Backup / Flash Firmware,” “Administration,” “Firmware Upgrade,” or “Software Update”.
Upload Original Firmware:
- You’ll typically see an option to “Choose File” or “Select Firmware”.
- Select the original firmware file you downloaded earlier.
- Important: If there’s an option like “Keep settings” or “Preserve configuration,” it’s usually best to uncheck or deselect it for a clean removal of ExpressVPN settings.
Flash/Upgrade: Click “Flash image,” “Upgrade,” or “Update Now” and confirm.
Reconnect: Your router will restart during this process, and your devices will temporarily disconnect from Wi-Fi. Once it’s done, reconnect to your router’s default Wi-Fi network and log in with its factory default credentials usually printed on the router itself.
Reset if needed: If you run into issues, a physical factory reset of the router using a pin to hold a reset button can often resolve problems, but this will erase all custom settings.

If you’re unsure about any step, it’s always best to consult ExpressVPN’s support or your router manufacturer’s documentation.

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Deleting Your ExpressVPN Account

After you’ve canceled your subscription and uninstalled the software, you might want to take the final step of deleting your ExpressVPN account entirely. This removes your personal information from their database.

Keep in mind: If you delete your account while a subscription is still active, you might forfeit the remaining time on that subscription. It’s generally best to cancel first, let your subscription run its course, and then delete the account.

Here’s how to delete your ExpressVPN account:

Via the ExpressVPN Website

Log In: Go to the ExpressVPN website and log in to your account.
Go to Account & Billing: On the left-hand menu, click “Account & Billing”.
Find Account Management: Under the “Account management” section, you should see an option to “Delete account”.
Choose Deletion Option: You’ll likely be given two choices: “Delete Now” or “Delete After Expiry” if you still have active subscription time. Choose the option that suits you.
Confirm: Follow any prompts to confirm the deletion.

Via the ExpressVPN iOS App

If you’re an iOS user, you might have an option to delete your account directly through the app.

Open the App: Launch the ExpressVPN iOS app.
Go to Profile: Tap on “Profile” or “Options”.
Delete Account: Tap “Delete Account”.
Confirm: Select “Delete Now” and then “Done”.

Requesting Deletion via Email

If the above methods aren’t working or you prefer to do it via email, you can send a request to ExpressVPN’s data protection officer. Your Go-To Guide for the Surfshark VPN Website: Unlocking Online Freedom

Send Email: From the email address associated with your ExpressVPN account, send an email to [email protected].
State Your Request: Clearly state that you wish to delete your ExpressVPN account.
Confirmation: The ExpressVPN team should respond to confirm the account deletion.

Frequently Asked Questions

Can you cancel ExpressVPN anytime?

Yes, you absolutely can cancel your ExpressVPN subscription at any time. If you’re within the 30-day money-back guarantee period, you can also request a full refund. If you cancel after 30 days, your subscription will simply run until the end of its current billing cycle, and you won’t be charged for renewals.

Is it easy to cancel ExpressVPN?

For most users, canceling ExpressVPN is quite easy, especially if you follow the steps to turn off automatic renewal on their website or through your mobile app store. The 24/7 live chat support also makes it easy to request refunds if you’re within the 30-day window. However, some users on platforms like Reddit have reported needing to click through multiple confirmation screens or experiencing challenges, so it’s good to be aware and persistent if you encounter any friction.

How do I get an ExpressVPN refund if I paid with PayPal or a credit card?

To get a refund if you paid with PayPal or a credit card, you need to be within ExpressVPN’s 30-day money-back guarantee period for first-time users. The best way is to log into your ExpressVPN account on their website and contact their 24/7 live chat support. Inform them you want to cancel and request a full refund. They will process it, and the money should appear back on your original payment method, typically within 5-10 business days.

What if I bought ExpressVPN through the Apple App Store, can I still get a refund?

If you bought your ExpressVPN subscription through the Apple App Store, ExpressVPN’s 30-day money-back guarantee doesn’t directly apply. Instead, you’ll need to contact Apple Support directly to request a refund, as Apple handles all refunds for in-app purchases on its platform. Surfshark VPN: Dein Guide für sicheres und privates Surfen

How do I remove ExpressVPN from my router?

To remove ExpressVPN from your router, you need to flash your router back to its original factory firmware. First, download the correct original firmware file for your specific router model from the manufacturer’s website. Then, access your router’s dashboard, typically through a web browser e.g., by typing 192.168.1.1. Navigate to the firmware upgrade or backup section, select the original firmware file, uncheck any option to “keep settings,” and proceed with the flash. Your router will restart, and you’ll need to reconnect to its default Wi-Fi.

Can I uninstall ExpressVPN without canceling my subscription?

Yes, you can definitely uninstall the ExpressVPN application from your devices without immediately canceling your subscription. Uninstalling the app just removes the software from your computer or phone. it doesn’t automatically stop your billing cycle. To stop future charges, you must follow the steps to cancel your subscription through your ExpressVPN account on their website or via your app store’s subscription settings.

How do I delete my ExpressVPN account permanently?

To permanently delete your ExpressVPN account, first make sure you’ve canceled any active subscriptions to avoid being charged again, and ideally, let your current subscription run out. Then, log into your ExpressVPN account on their website, go to “Account & Billing,” and look for the “Delete account” option under “Account management.” You can usually choose to delete it immediately or after your subscription expires. Alternatively, iOS users can delete their account directly through the app’s profile settings, or you can send an email request to [email protected] from your associated email address.

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