Based on looking at the website, Moorlandheating.co.uk presents itself as a well-established and reputable provider of heating and plumbing services in Plymouth and the surrounding areas. Their online presence highlights a strong focus on boiler repair, servicing, and installation, alongside general plumbing works for both homeowners and landlords. The site emphasizes their Gas Safe registration, membership in various trusted schemes like Which? Trusted Traders and the Trading Standards Approved ‘Buy with Confidence’ scheme, and boasts over a decade of experience. This suggests a company aiming to instill confidence through accreditation, experience, and transparent service offerings, including a 10-year guarantee on new boiler installations and fixed-price quotations.

The website details a comprehensive range of services, aiming to be a one-stop shop for heating and plumbing needs. From routine annual boiler services and landlord gas safety checks to emergency call-outs for burst pipes and boiler breakdowns, Moorland Heating appears equipped to handle a variety of issues. They also offer central heating installations, system upgrades, and even kitchen and bathroom plumbing services. The inclusion of an online boiler quote tool and an emergency call-out service further indicates a customer-centric approach designed for convenience and rapid response. While the information provided is robust, delving into specific customer reviews and operational transparency is key to a holistic understanding of their service quality.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding Moorland Heating’s Core Services

Moorlandheating.co.uk primarily positions itself as a specialist in all things related to heating and plumbing.

Their service portfolio is designed to cover a broad spectrum of domestic needs, from proactive maintenance to urgent repairs and new installations.

It’s clear they aim to be a comprehensive solution for homeowners and landlords alike.

Boiler Installation: A Long-Term Investment

When it comes to boiler installations, Moorland Heating emphasizes not just the act of putting in a new unit, but also the peace of mind that comes with it. They proudly offer a 10-year guarantee on all new boilers they install, which is a significant factor for homeowners looking for long-term reliability. This warranty period suggests confidence in both the quality of the boilers they recommend and the expertise of their installation team.

Fixed Price Quotations: A standout feature is their commitment to fixed-price quotations. This means the price you’re given initially is the price you pay, eliminating unwelcome surprises. In an industry where unexpected costs can be a concern, this transparency is highly valuable.
Comprehensive Assessment: While the website allows for an online boiler quote, a proper installation typically involves a site visit to assess your specific heating needs, property size, and existing system. This ensures the correct boiler type and size are recommended for optimal efficiency.
Emphasis on Efficiency: Modern boilers are significantly more energy-efficient than older models. For example, replacing an old G-rated boiler which might only be 60-70% efficient with a new A-rated condensing boiler often 90% or more efficient can lead to savings of up to £300 a year on heating bills for an average semi-detached home, according to the Energy Saving Trust. This aligns with a professional service that considers long-term operational costs for the customer.

Boiler Servicing and Repair: Preventing the Chill

Beyond installations, Moorland Heating places a strong emphasis on boiler servicing and repair, crucial for maintaining system efficiency and preventing unexpected breakdowns.

Annual Servicing: They highlight the importance of annual boiler services. Regular servicing isn’t just about ensuring your boiler is running safely. it also helps prolong its lifespan and maintain its efficiency. A well-maintained boiler is less likely to develop faults and can operate more economically.
Gas Safety Checks for Landlords: For landlords, Gas Safety Checks CP12 certificates are a legal requirement. Moorland Heating provides this essential service, ensuring rental properties comply with regulations and tenants are safe. This demonstrates their understanding of regulatory obligations and commitment to safety.
Emergency Repairs: The availability of an emergency call-out service for boiler breakdowns is a critical offering. Boilers rarely break down at convenient times, so having a team available outside regular hours for urgent repairs is a significant benefit, minimizing disruption and discomfort, especially during colder months.

General Plumbing Services: Beyond the Boiler

Moorland Heating’s scope extends beyond just boilers to general plumbing needs, positioning them as a versatile home service provider.

Diverse Plumbing Solutions: Their plumbing services include radiator replacement, burst pipe repair, shower installation, fixing leaky cylinders or taps, and resolving broken toilet overflow pipes. This indicates a capability to handle a wide array of common household plumbing issues.
Integration with Heating: Often, plumbing issues can be interconnected with heating systems. For instance, a leaky radiator or a problem with a hot water cylinder directly impacts the efficiency of your heating. By offering both, they provide a more integrated and potentially efficient solution for homeowners.

Moorland Heating’s Commitment to Trust and Accreditation

In any service industry, trust is paramount.

For heating engineers dealing with gas appliances, it’s not just about trust, but also about safety and compliance.

Moorland Heating actively showcases its commitment to these aspects through various accreditations and memberships.

Gas Safe Register: Non-Negotiable Safety

The cornerstone of any legitimate gas engineer’s credibility is the Gas Safe Register. Moorland Heating prominently states their membership, which is absolutely critical. Oly.com.au Reviews

Why it Matters: The Gas Safe Register is the official gas safety organization in the United Kingdom. It replaced CORGI registration in 2009. By law, all engineers working on gas appliances must be on the Gas Safe Register. This ensures they are legally qualified and competent to work safely and effectively with gas.
Consumer Protection: For consumers, choosing a Gas Safe registered engineer provides assurance that the work will be carried out to required safety standards, protecting against the risks of unsafe gas work, such as carbon monoxide poisoning, gas leaks, and explosions. Always verify an engineer’s Gas Safe registration number on the official Gas Safe Register website www.gassaferegister.co.uk before any work begins.

Which? Trusted Traders: Independent Endorsement

Membership in the Which? Trusted Traders scheme adds another layer of credibility, indicating an independent assessment of their service quality.

The Which? Standard: Which? is a well-known consumer champion in the UK. Their Trusted Traders scheme involves a rigorous assessment process, including a credit check, business procedures review, customer reference checks, and a face-to-face interview. Only businesses that meet their high standards are endorsed.
Customer Confidence: This endorsement suggests that Moorland Heating has been vetted by an independent third party, giving potential customers an additional reason to trust their services. It’s an indication of good business practices and customer satisfaction.

Trading Standards Approved ‘Buy with Confidence’ Scheme: Local Authority Vetting

The Trading Standards Approved ‘Buy with Confidence’ scheme is a local authority initiative designed to provide consumers with a list of businesses that have been audited and approved by Trading Standards.

Rigorous Vetting: To become a member, businesses undergo strict checks on their background, qualifications, and adherence to consumer protection laws. This includes reviewing their complaints history and ensuring they operate fairly and legally.
Consumer Protection: This scheme offers consumers a list of reliable local businesses, reducing the risk of encountering rogue traders. It signifies Moorland Heating’s commitment to fair trading and customer satisfaction, backed by local government oversight.

Federation of Small Businesses FSB: Supporting Ethical Operations

While not directly related to safety or service quality in the same way as Gas Safe or Which?, membership in the Federation of Small Businesses FSB demonstrates a commitment to ethical business practices and professional development.

Business Standards: The FSB supports small businesses in adhering to high standards, providing resources and advice on legal, financial, and ethical matters.
Industry Engagement: Membership suggests that Moorland Heating is engaged with the broader business community and is committed to maintaining a professional and reputable operation.

Customer Experience and Communication

The website’s presentation strongly suggests a focus on clear communication and a streamlined customer experience, aiming to make interactions as smooth as possible.

Online Boiler Quote Tool: Initial Transparency

One of the most user-friendly features highlighted is the online boiler quote tool. This allows potential customers to get an indicative price for a new boiler directly from the website without needing an immediate call.

Convenience: For many, the ability to get a preliminary cost estimate quickly is a significant convenience. It helps in initial budgeting and decision-making without pressure.
Fixed Price Promise: The website emphasizes that the price estimated online is the price you’ll pay, reinforcing their commitment to transparency. This fixed-price model is a powerful differentiator, as it removes the common fear of hidden charges or escalating costs once work commences. This is a practice that fosters trust and good relations, aligning with principles of honest dealings.

Emergency Call-Out Service: Addressing Urgent Needs

The provision of an emergency call-out service demonstrates an understanding of the critical nature of heating and plumbing issues, particularly during colder months or in cases of burst pipes.

Accessibility: Offering service outside regular opening hours via a direct phone number 01752 338810 indicates readiness to respond to urgent situations. This level of availability is crucial for customer peace of mind.
Scope of Emergencies: The service covers not just boiler repairs but also other “plumbing emergencies,” showcasing a broad response capability for unexpected issues. This proactive approach to customer needs is a mark of a dedicated service provider.

Clear Contact Information and Social Media Presence

The website provides multiple avenues for contact, ensuring accessibility for customers.

Phone Number: The primary contact number 01752 338810 is prominently displayed throughout the site, ensuring easy access for urgent inquiries.
Physical Address and Opening Hours: A clear physical address Unit 8 Joshua Park, Bell Close, Plympton, Plymouth, PL7 4FF and detailed opening hours Mon-Fri: 9:00 – 17:00, Sat: 9:00 – 16:00 lend further credibility and transparency.
Online Contact Form: An online contact form allows customers to request a call back at a convenient time, catering to those who prefer written communication or are busy during business hours.
Facebook Page Integration: The website actively links to and showcases their Facebook page, including recent posts. This indicates an effort to maintain an active online presence, engage with the community, and provide updates. For example, a recent post mentioned their weekly reflection, detailing 90 boiler services, 19 breakdown and repairs, 12 surveys, 8 new boiler installations, 37 plumbing jobs, and 14 other gas work jobs. This provides a glimpse into their operational volume and diverse activity, reinforcing their active presence and consistent workload.

Geographic Coverage and Local Presence

Moorland Heating’s localized focus is a significant aspect of their business model, emphasizing their role as a trusted local provider.

Serving Plymouth and Surroundings

From their base in Plymouth, Moorland Heating clearly outlines their extensive service area, showcasing their commitment to the local community.

Core City Coverage: They explicitly state coverage for the “whole city – including Plympton and Plymstock,” indicating a thorough reach within Plymouth itself.
Adjacent Towns and Villages: Their service extends to numerous surrounding areas in Devon, such as Ivybridge, South Brent, Buckfastleigh, Totnes, Tavistock, Wembury, Sherford, Ashburton, and Salcombe. This broad reach demonstrates their capacity to serve a wider rural and semi-rural population beyond the immediate city limits.
East Cornwall Expansion: Uniquely, they also highlight service to “East Cornwall, from Saltash down to Liskeard.” This cross-county coverage suggests a well-established logistical network and a desire to serve a broader regional customer base.

Advantages of a Local Heating Engineer

Opting for a local heating engineer like Moorland Heating can offer several advantages over larger, national chains. Naturalretreats.com Reviews

Faster Response Times: A local presence often translates to quicker response times, especially for emergencies. Being geographically close allows them to dispatch engineers more rapidly.
Community Knowledge: Local engineers typically have a better understanding of regional housing types, common heating system configurations, and local regulations. This intimate knowledge can lead to more efficient diagnoses and tailored solutions.
Reputation and Accountability: Local businesses often rely heavily on word-of-mouth and local reputation. This creates a strong incentive for them to provide excellent service and maintain customer satisfaction, as their livelihoods are directly tied to community trust. Moorland Heating’s emphasis on accreditations like “Trading Standards Approved ‘Buy with Confidence’” reinforces this commitment to local accountability.
Supporting Local Economy: Choosing a local business helps support the local economy, keeping jobs and money within the community. This aligns with broader principles of responsible community engagement.

Business Longevity and Experience

Moorland Heating proudly states they have been providing services for “more than a decade,” which is a substantial period in the competitive heating and plumbing industry.

Over a Decade of Service: A Sign of Stability

Operating for over 10 years suggests a level of stability, expertise, and customer satisfaction that allows a business to thrive.

Accumulated Expertise: A decade of experience means their engineers have encountered a vast range of heating and plumbing issues, from common faults to complex system failures. This breadth of experience is invaluable in diagnosing problems quickly and implementing effective solutions.
Established Processes: A long-standing business typically has well-refined operational processes, from scheduling and quoting to actual service delivery and aftercare. This leads to a more efficient and consistent customer experience.
Adaptability: The heating industry evolves with new technologies and regulations. A company that has operated for over a decade would have successfully adapted to these changes, ensuring their services remain current and compliant. For instance, the shift towards more energy-efficient boilers and smart heating controls requires continuous learning and adaptation.

In-House Training Facilities: Investing in Expertise

The mention of “using our in-house training facilities” to keep their gas safe engineers “up to date with the industry’s latest technical and safety developments” is a strong indicator of their commitment to professional development.

Consistent Quality: By controlling their own training, Moorland Heating can ensure a consistent standard of expertise and service quality across their entire team, rather than relying solely on external certifications. This commitment to internal development reflects a genuine desire to provide high-quality service and avoid issues stemming from outdated knowledge or techniques.

Ethical Considerations and Customer Protection

When engaging with any service provider, especially one dealing with essential home systems, understanding their ethical framework and how they protect customers is crucial.

While Moorland Heating’s accreditations speak volumes, a deeper look at implied ethical practices is warranted.

Transparency in Pricing

The fixed-price quotations policy is a major ethical advantage. It means:

No Hidden Fees: Customers are not surprised by additional charges once work has begun. This eliminates the risk of “scope creep” where a project’s costs unexpectedly rise.
Budget Certainty: For homeowners, being able to budget accurately for a new boiler or a significant repair provides immense peace of mind. This transparency builds trust and avoids financial disputes.
Fair Dealings: This approach aligns with principles of fair dealing and honesty, which are highly valued and contribute to a business’s long-term reputation.

Guarantees and Warranties

The 10-year guarantee on all installed boilers is a strong commitment to the quality of their work and the products they install.

Long-Term Assurance: A decade-long guarantee provides significant assurance to the customer that the boiler will perform as expected. It demonstrates confidence in the installation process and the reliability of the chosen boiler brands.
Accountability: It places accountability on Moorland Heating to rectify any issues related to the installation or the boiler itself within that period, fostering trust and showing that they stand behind their work.
Contrast with Unscrupulous Practices: This contrasts sharply with less reputable businesses that might offer minimal or no warranties, leaving customers vulnerable to expensive repairs shortly after installation.

Regulatory Compliance and Professional Standards

Their numerous memberships and accreditations are not just badges.

They represent adherence to strict regulatory and professional standards:

Gas Safe Register: As discussed, this is the legal and safety benchmark for gas work in the UK. Operating without it is illegal and dangerous.
Which? Trusted Traders and Buy with Confidence: These schemes involve ongoing audits and a commitment to customer service, complaint resolution, and fair business practices. They act as independent arbiters of quality and consumer rights.
Complaint Resolution: Implied within these schemes is a mechanism for dispute resolution. If a customer has an issue, there’s usually an established process through the accreditation body to mediate or escalate complaints, offering an extra layer of protection. This structured approach to problem-solving is a hallmark of ethical business operation.

What to Consider When Choosing a Heating Engineer Beyond Reviews

While reviews and website information like Moorland Heating’s are excellent starting points, a few additional steps can solidify your decision. Zilkee.com Reviews

Get Multiple Quotes

Even with transparent pricing, it’s always wise to get at least three quotes for significant work like a new boiler installation or major system repairs.

Comparative Pricing: This helps you compare not just the headline price, but also the scope of work included, specific boiler models, warranty terms, and estimated timelines.
Service Inclusions: Ensure you understand what’s included in each quote e.g., disposal of old boiler, smart thermostat installation, power flushing. Sometimes a slightly higher quote might offer better value in the long run due to more comprehensive service.
Assessment of Professionalism: The quoting process itself can give you insight into the professionalism and responsiveness of the company. Did they visit your home? Were they thorough in their assessment? Did they answer all your questions clearly?

Verify Credentials

As mentioned, always verify Gas Safe registration independently.

Official Website: Use the official Gas Safe Register website www.gassaferegister.co.uk to check the engineer’s or company’s registration number. This simple step can prevent serious safety hazards.
Other Accreditations: While not legally required, it’s beneficial to check other stated accreditations like Which? Trusted Traders on their respective official websites if you wish for further confirmation.

Ask for References

For larger jobs, don’t hesitate to ask for references from previous customers who had similar work done.

First-Hand Accounts: Speaking directly with past clients can provide invaluable insights into their experience with the company’s reliability, communication, tidiness, and post-installation support.
Specific Projects: Try to get references for projects similar to yours e.g., boiler swap, full central heating installation to gauge their expertise in your specific need.

Understand the Warranty and Aftercare

A new boiler is a significant investment.

Ensure you fully understand the warranty terms and what aftercare is provided.

Manufacturer Warranty: Understand the manufacturer’s warranty on the boiler itself. This is separate from the installer’s guarantee on their workmanship.
Servicing Requirements: Be aware of any annual servicing requirements to keep the manufacturer’s warranty valid. Many manufacturers require annual servicing by a Gas Safe registered engineer.
Post-Installation Support: Ask about their process for any issues that arise shortly after installation or during the guarantee period. How quickly do they respond? Is there a dedicated support line?

By combining a thorough review of a company’s online presence, like Moorland Heating’s website, with these practical steps, you can make an informed decision and ensure your heating and plumbing needs are met safely, efficiently, and ethically.

Frequently Asked Questions

What services does Moorland Heating offer?

Moorland Heating offers expert boiler repairs, boiler servicing, boiler installations, central heating installations, and a wide range of general plumbing works for homeowners and landlords in Plymouth and surrounding areas.

Is Moorland Heating Gas Safe registered?

Yes, Moorland Heating explicitly states they are members of the Gas Safe Register, which is a legal requirement for any engineers working on gas appliances in the UK.

Does Moorland Heating provide an emergency service?

Yes, Moorland Heating offers an emergency call-out service outside of their regular opening hours for urgent boiler repairs, burst pipes, and other plumbing emergencies.

How long has Moorland Heating been in business?

Moorland Heating has been providing high-quality gasworks and heating services for “more than a decade” in the Plymouth area. Hardloop.de Reviews

Do they offer fixed price quotations for new boilers?

Yes, Moorland Heating is proud to offer fixed-price quotations for new boiler installations, ensuring the price estimated is the price you pay.

What guarantee do they offer on new boiler installations?

Moorland Heating provides a 10-year guarantee on all boilers they install, offering long-term peace of mind for customers.

What areas does Moorland Heating cover?

Moorland Heating covers the whole city of Plymouth including Plympton and Plymstock, surrounding areas in Devon such as Ivybridge, Totnes, Tavistock, and parts of East Cornwall from Saltash down to Liskeard.

Are Moorland Heating engineers highly trained?

Yes, the website states their team of heating engineers is highly trained, fully accredited, and has a wealth of industry experience, supported by in-house training facilities.

Is Moorland Heating a Which? Trusted Trader?

Yes, Moorland Heating is a member of the Which? Trusted Traders scheme, indicating independent vetting and adherence to high service standards.

Are they part of any Trading Standards schemes?

Yes, Moorland Heating belongs to the Trading Standards Approved ‘Buy with Confidence’ scheme, which signifies vetting and approval by local authority Trading Standards.

Can I get an online quote for a new boiler?

Yes, you can get an online boiler quote directly from their website to receive an indicative price for a new boiler.

What types of plumbing services do they provide?

Their plumbing services include radiator replacement, burst pipe repair, shower installation, fixing leaky cylinders or taps, and fixing broken toilet overflow pipes.

Do they offer gas safety checks for landlords?

Yes, Moorland Heating provides gas safety checks and issues Gas Safety Certificates CP12 for landlords, which are a legal requirement.

How can I contact Moorland Heating?

You can contact Moorland Heating by phone at 01752 338810, through their online contact form, or by visiting their office in Plymouth. Padelkiwi.com Reviews

What are Moorland Heating’s opening hours?

Their opening hours are Monday to Friday: 9:00 – 17:00 and Saturday: 9:00 – 16:00.

Do they service all types of boilers?

Yes, their qualified and expert heating engineers have vast experience in installing, repairing, and maintaining all types of boilers and gas appliances.

What is their company registration number?

Moorland Heating Limited’s company registration number is 6825708.

How do they ensure their engineers stay up-to-date?

Moorland Heating uses in-house training facilities to ensure all their Gas Safe engineers are kept up to date with the industry’s latest technical and safety developments.

Does Moorland Heating have social media presence?

Yes, they have an active Facebook page where they share news, updates, and examples of their work.

What steps should I take to ensure I hire a reputable heating engineer?

Always verify their Gas Safe registration, seek multiple quotes, check independent reviews, and understand their warranties and aftercare service.

Moorlandheating.co.uk Reviews