Customer support is a critical component of any software, and FlyMSG generally receives very positive feedback in this area. It seems the team behind FlyMSG, Vengreso, is committed to helping their users succeed.
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Here’s what users are saying about FlyMSG’s customer support:
- Outstanding and Excellent: Many users explicitly describe the customer support as “outstanding” and “excellent.” This suggests a high level of satisfaction with their responsiveness and helpfulness.
- Personalized Onboarding: A frequently praised aspect is the personalized onboarding experience. FlyMSG offers in-app onboarding, walkthroughs, and even free 30-minute personalized onboarding sessions. Users often highlight this as a key factor in getting started quickly and effectively with the tool, indicating a proactive approach to user success.
- Responsive Chat Support: Reviews mention chat support with a reported response time of “1 business day,” which is generally considered good for a software tool.
- Helpful Tutorials and Resources: Users appreciate the availability of tutorials and resources that guide them through the features and best practices.
- Problem Resolution: While a few minor technical issues have been reported (like the rich text/link duplication issue), the support team has been responsive in clarifying these or providing workarounds, even if the user initially misinterprets the feature. They engage with user feedback on platforms like AppSumo, showing an active presence and willingness to address concerns.
Example of Positive Feedback:
One user on AppSumo said, “What truly impressed me right off the bat were the fantastic training tools. The in-app onboarding, walkthroughs, and even the offer of a personalized onboarding session made getting started incredibly easy and intuitive. It’s clear FlyMSG is designed to help you hit the ground running and maximize your productivity from day one. Highly recommend!” Another stated, “The interface is user-friendly, and the customer support is excellent.” FlyMSG Results: What Users Are Saying
In conclusion, FlyMSG’s customer support, particularly its focus on personalized onboarding and quick responses, seems to be a significant strength and a major reason why users have such a positive overall experience with the tool. They appear dedicated to ensuring users can maximize the value from the product.
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