How to Get Started with quiver.co.uk

Getting started with quiver.co.uk appears to be a streamlined process designed for e-commerce businesses looking to enhance their delivery capabilities in London. While the homepage provides high-level information, the available links suggest a clear path to onboarding.

1. Initial Inquiry and Engagement

• Explore the Website: Start by thoroughly reviewing the quiver.co.uk homepage and its key sections like “How We Work,” “Pricing,” and “Climate First.” This will give you a clear understanding of their service offerings, target area (London), and their commitment to emissionless delivery.
• Utilise Contact Channels:
  • Chat with us: The most immediate way to get preliminary questions answered is by using the “Chat with us” function available on the homepage. This allows for quick real-time interaction.
  • Email: For more detailed inquiries or to provide specific business needs, send an email to [email protected].
  • Book a delivery now: While this link (https://app.quiver.co.uk/new) might suggest immediate booking, for a new merchant looking to integrate, it’s more likely intended for existing clients or for demonstrating the booking flow rather than a full onboarding initiation.

2. Understanding the Onboarding Process

• Access the Onboarding Guide: The website explicitly links to an “Onboarding” resource: https://quiv3r.notion.site/Client-Onboarding-cdb7c60ae6d04436a78000bd294cf0a0?pvs=74. This Notion page is likely to contain a step-by-step guide on what is required, including:
  • Account Setup: Details on how to create your merchant account.
  • Integration Steps: Information on how to connect your e-commerce platform (e.g., Shopify, Magento, custom API) with Quiver’s system. This is crucial for automating order flow.
  • Service Configuration: Guidance on setting up your preferred delivery options (Immediate, Same Day, Next Day, Delivery Windows) and any specific operational parameters.
  • Training: Information on how to use the “Merchant Dashboard” effectively to manage your deliveries and track inventory.

3. Setting Up Your Account and Integrations

• Account Creation: Follow the instructions provided in the onboarding guide to set up your merchant account. This will likely involve providing business details, contact information, and payment preferences.
• E-commerce Integration: This is a critical step. Quiver’s team will likely assist or provide documentation for integrating their delivery options into your online store’s checkout process. This ensures that your customers can select Quiver’s services seamlessly.
• Inventory Setup (If Applicable): If you plan to utilise Quiver for inventory holding or micro-fulfilment, you will work with their team to transfer initial stock and configure inventory alerts.

4. Configuration and Testing

• Define Service Parameters: Configure the specific delivery services you want to offer your customers (e.g., enable 1-hour delivery, set cut-off times for same-day delivery).
• Test Deliveries: Before going live, it’s highly recommended to conduct test deliveries to ensure that the integration is working correctly, tracking is functional, and the entire process flows smoothly from order placement to delivery.

5. Go Live and Monitor

• Launch: Once satisfied with the setup and testing, make Quiver’s delivery options live on your e-commerce website.
• Utilise Merchant Dashboard: Regularly log into your “Merchant Dashboard” (https://app.quiver.co.uk/) to:
  • Track the status of all your outbound and return deliveries.
  • Monitor inventory levels held by Quiver.
  • Access your carbon savings reports for sustainability initiatives.
  • Review performance metrics and customer feedback.
• Ongoing Support: Leverage Quiver’s customer support channels (chat, email) for any operational questions or issues that may arise.

By following these steps, e-commerce brands in London can effectively onboard and begin using quiver.co.uk to enhance their delivery speed, flexibility, and environmental impact.