boxt.co.uk FAQ

How long has boxt.co.uk been operating?

Boxt.co.uk has been operating for a significant period, with its domain registered on 04-Mar-2005. This demonstrates a long-standing presence in the online heating and cooling market.

Is boxt.co.uk regulated by any financial authority?

Yes, Boxt Limited is authorised and regulated by the Financial Conduct Authority (FCA) with registration No. 767308, specifically for its activities as a credit broker.

Does boxt.co.uk offer interest-free finance?

Boxt.co.uk states that “Finance is offered through Novuna Consumer Finance and HomeServe Finance; in some cases we also lend with Propensio Finance Limited.” These are conventional finance providers, and their offerings typically involve interest. You would need to check individual terms for any specific promotional interest-free periods, but their primary finance model includes interest.

Can I pay for my boiler installation upfront to avoid finance?

Yes, while Boxt heavily advertises finance options, you typically have the option to pay the full amount upfront via debit or credit card, which is the recommended approach to avoid interest-based transactions. How Does Fastskips.co.uk Work?

What types of heating and cooling services does boxt.co.uk provide?

Boxt.co.uk primarily provides new boiler installation and air conditioning unit installation services for residential properties in the UK.

Are the engineers used by boxt.co.uk Gas Safe registered?

Yes, for boiler installations, all engineers dispatched by Boxt.co.uk are required to be Gas Safe registered, ensuring they meet the legal safety standards in the UK.

How quickly can boxt.co.uk install a new boiler or AC unit?

Boxt.co.uk is known for its speed and often offers “next day installation” for new boilers and AC units, subject to availability and the complexity of the job.

What is the typical warranty period for a boiler installed by boxt.co.uk?

The warranty period for a boiler installed by Boxt.co.uk typically aligns with the manufacturer’s warranty, which can range from 5 to 10 years, depending on the boiler model and brand. Boxt also provides a guarantee on their installation work.

How do I contact boxt.co.uk for servicing or support after installation?

You can contact boxt.co.uk for servicing or support via their dedicated email address, [email protected], or through their general customer service telephone lines and online contact forms. Is grasswarehouse.co.uk Legit?

What is boxt.co.uk’s refund policy?

Boxt.co.uk’s refund policy is generally in line with UK consumer law, allowing for a 14-day cooling-off period for online contracts. Refunds for faulty goods or services are handled under the Consumer Rights Act 2015. Specific terms apply if installation has commenced or if finance is involved.

Who is the CEO of boxt.co.uk?

Andy Kerr is widely recognised as the co-founder and CEO of Boxt Limited.

Does boxt.co.uk have a good reputation on Trustpilot?

Yes, boxt.co.uk generally has an “Excellent” rating on Trustpilot, with a very high percentage of positive reviews praising their speed, professionalism, and transparent pricing.

Are there any common complaints about boxt.co.uk?

Common complaints, though less frequent than positive reviews, sometimes relate to aftercare responsiveness for complex issues, minor installation complexities, or indirect dissatisfaction with the terms of third-party finance agreements.

Can I get a quote from boxt.co.uk without an in-person survey?

Yes, one of Boxt.co.uk’s key features is its ability to provide instant, fixed-price quotes online without the need for an initial in-person site survey. How Does furnitureonline.co.uk Work?

What payment methods does boxt.co.uk accept?

Boxt.co.uk primarily accepts credit/debit card payments for upfront purchases and offers financing options through its partnered lenders (Novuna Consumer Finance, HomeServe Finance, Propensio Finance Limited).

Is boxt.co.uk a scam?

No, boxt.co.uk is not a scam. It is a legitimate, FCA-regulated company registered in the UK, with a long operational history and a verifiable physical address.

Does boxt.co.uk offer smart thermostats with their installations?

Yes, many of Boxt.co.uk’s boiler installation packages include a smart thermostat as standard, aiming to provide modern, energy-efficient heating control.

How does boxt.co.uk’s financing affect my credit score?

Applying for finance through Boxt.co.uk’s partners will typically involve a credit check, which can affect your credit score depending on the lender’s policy and whether the application leads to a hard search on your credit file.

Can boxt.co.uk remove my old boiler or AC unit?

Yes, as part of their standard installation service, Boxt.co.uk’s engineers will typically remove and dispose of your old boiler or AC unit. My Experience with Expresschemist.co.uk

Does boxt.co.uk operate nationwide in the UK?

Yes, boxt.co.uk provides boiler and air conditioning installation services across a significant portion of the UK, offering nationwide coverage for most urban and suburban areas.