Awmwindowsanddoors.co.uk Reviews

Based on looking at the website, Awmwindowsanddoors.co.uk appears to be a legitimate and comprehensive online retailer specializing in made-to-measure uPVC and Aluminium windows and doors, offering nationwide delivery across the UK.

Their platform provides a detailed overview of various products, customisation options, and clear information on technical aspects, delivery, and customer support, making it a potentially valuable resource for trade and individual customers seeking high-quality fenestration solutions.

The website presents a user-friendly interface that allows customers to explore a wide range of products, from French doors and sliding patio doors to various types of windows and composite doors.

They emphasize the use of high-quality materials and components, indicating a commitment to durability and performance.

Furthermore, the inclusion of technical guides, measurement advice, and detailed warranty information suggests a transparent approach to their services, aiming to equip customers with the necessary knowledge for making informed decisions.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Awmwindowsanddoors.co.uk: A Deep Dive into Their Offerings

Awmwindowsanddoors.co.uk positions itself as a key player in the UK’s window and door market, focusing on delivering custom-made solutions directly to customers nationwide.

Their business model appears to be geared towards providing trade prices, making high-quality uPVC and Aluminium products accessible for various projects, whether large-scale developments or individual home improvements.

The breadth of their product categories and the depth of information available on their website suggest a well-structured operation designed to cater to diverse customer needs.

What AWM Windows and Doors Offers

AWM Windows and Doors provides an extensive catalog of fenestration products, all available for customization to fit specific requirements.

This bespoke approach is a significant advantage, allowing customers to order products that are precisely tailored to their architectural needs, rather than relying on off-the-shelf sizes.

• French Doors: Available in various configurations including in-stock ranges, offset, and options with side, top, or full panels, and midrails. This variety caters to different aesthetic preferences and functional needs.
• Sliding Patio Doors: Offered in both uPVC and Aluminium, with 2, 3, or 4-pane options, including triple track sliding doors for wider openings. This provides flexibility for different space requirements and design visions.
• Bifold Doors: Available in Aluminium and uPVC, these doors are popular for creating large, open living spaces that seamlessly connect indoor and outdoor areas.
• Windows: A comprehensive range including Casement uPVC Windows, Aluminium Windows, French Windows, Sliding Sash Windows, Sliding uPVC Windows, and Tilt and Turn Windows. This ensures that almost any window style preference can be met.
• Single Doors: Options include uPVC Single Doors, uPVC Single Doors with Top Light or Side Panel, Aluminium Single Doors, and Stable Doors, offering solutions for various entry points.
• Composite Doors: Highlighted for their quality materials, high-grade components hardware, locks, gaskets, and longevity, making them a significant investment for homeowners. They also offer a Composite Door Designer for customisation.
• Roof Lanterns: Featuring Flat Roof Lanterns, uPVC Roof Lanterns, and Stratus Aluminium Roof Lanterns, which are designed to bring natural light into interior spaces.
• Composite Decking: This offering suggests an expansion beyond just windows and doors, providing a complementary product for outdoor living spaces.

Customisation and Made-to-Measure Approach

A core strength of Awmwindowsanddoors.co.uk is their emphasis on made-to-measure products. This means every item, from a uPVC French door to an Aluminium window, can be customized to the customer’s exact specifications.

• Individual Requirements: The website clearly states that “All the categories below allow you to customise each item to your individual requirements to suit every application.” This is crucial for projects where standard sizes simply won’t suffice.
• Product Configurators: While not explicitly detailed, the mention of a “Composite Door Designer” implies the use of online tools or configurators that enable customers to select specific dimensions, colors, glazing options, and hardware finishes. This streamlines the ordering process and ensures accuracy.
• Importance of Accuracy: The detailed “How to Measure” guide underscores the importance of precise measurements, advising customers to use metric units, measure brick-to-brick, take multiple readings, and deduct 10mm for fitting tolerance. This proactive guidance helps prevent costly errors.

Trade Prices and Nationwide Delivery

Awmwindowsanddoors.co.uk targets both trade professionals and homeowners with its pricing strategy and delivery network.

• Trade Prices: The website explicitly states, “Based in Doncaster we offer nationwide delivery on all our made to measure uPVC and Aluminium Windows and Doors at Trade Prices.” This positions them competitively for builders, developers, and DIY enthusiasts looking for cost-effective solutions without compromising on quality.
• Nationwide Delivery: The ability to deliver across the entire UK is a significant logistical advantage, making their products accessible regardless of geographical location. This broad reach expands their potential customer base significantly.
• Delivery Information & Lead Times: The site includes a dedicated “Delivery Information” section, which likely details shipping costs, estimated delivery times, and any specific requirements for receiving large items. Understanding lead times is critical for project planning.

Product Quality and Material Focus: A Closer Look

When it comes to windows and doors, the quality of materials and construction is paramount for longevity, security, and energy efficiency.

Awmwindowsanddoors.co.uk seems to prioritize these aspects, especially highlighting their composite doors.

Emphasis on High-Quality Materials

The website’s content frequently references the use of “best quality materials available” and “high-grade components.” This commitment to quality is crucial for building trust with customers, who are often making a significant investment. Roselamsterdam.com Reviews

• uPVC and Aluminium: These are the primary materials offered, known for their durability, low maintenance, and energy-efficient properties. uPVC is often chosen for its thermal insulation and cost-effectiveness, while Aluminium is favored for its strength, slim profiles, and modern aesthetics.
• Composite Door Components: For composite doors, they specifically mention the importance of high-grade hardware, locks, and gaskets. These are critical elements that contribute to the door’s security, weather sealing, and overall performance over time.
• Toughened Glass: The presence of a “Toughened Glass Safety” section indicates adherence to safety standards. Safety glass is essential for doors and low-level windows to prevent injury in case of breakage. This demonstrates a commitment to user safety.

Security Features and Durability

Security and durability are top concerns for any homeowner or builder installing new windows and doors.

The language used by Awmwindowsanddoors.co.uk suggests a focus on these areas.

• Longevity: The statement, “We know you want your composite door to serve you trouble free for many years to come,” directly addresses the customer’s desire for long-lasting products. This implies robust construction and reliable materials.
• High-Grade Locks: While specific lock mechanisms aren’t detailed on the homepage text, the emphasis on “high-grade locks” for composite doors suggests that security is a key consideration. Modern window and door systems typically incorporate multi-point locking systems, which significantly enhance security.
• Weather Sealing: The mention of “gaskets” is important for weather sealing, preventing drafts, and ensuring thermal efficiency. High-quality gaskets are crucial for keeping homes warm, dry, and energy-efficient.

Energy Ratings and U-Values

Energy efficiency is a major consideration for new window and door installations, driven by both environmental concerns and the desire to reduce heating costs.

Awmwindowsanddoors.co.uk acknowledges this with relevant technical information.

• Energy Ratings & U-Values: The inclusion of a section on “Energy Ratings & U-Values” is vital. U-values measure how well a window or door insulates, with lower U-values indicating better insulation. This information helps customers understand the thermal performance of the products and make energy-conscious choices.
• Glass Frosting Styles: While primarily aesthetic, options for glass frosting can also contribute to privacy and, in some cases, diffuse light effectively.
• Trickle Vents: The mention of “Trickle Vents” indicates compliance with building regulations regarding ventilation. These small vents allow for continuous airflow, helping to prevent condensation and maintain indoor air quality.

Customer Support and Information Accessibility

A well-structured website provides clear pathways for customers to find information and get support.

Awmwindowsanddoors.co.uk seems to have invested in this, offering various resources and contact methods.

Technical Information and Guides

One of the stand-out features is the comprehensive suite of technical guides available on the website.

This empowers customers with the knowledge needed to make informed decisions and ensure proper installation.

• How to Measure: This detailed guide is invaluable, especially for custom-made products. It provides step-by-step instructions on measuring brick-to-brick, accounting for fitting tolerances, and avoiding common mistakes. This proactive approach helps reduce errors and customer dissatisfaction.
• Cill Information: Specific details about cills window sills are important for ensuring proper drainage and weather protection.
• Installation Guides: While the general availability is mentioned, the depth of these guides would be crucial for DIY installers or to help customers understand the installation process for professionals.
• Technical Colour Guides: This helps customers visualize and select the appropriate finish for their products.

Contact and Support Channels

Multiple avenues for customer contact demonstrate a commitment to accessibility and support.

• Phone Number: A prominent phone number 01302 742111 is displayed, encouraging direct communication with an expert. The operating hours Monday – Friday 8am – 16:30pm are also clearly stated.
• “Get in Touch” and “Request a Quote” forms: These online forms provide convenient ways for customers to initiate contact or request specific pricing, streamlining the inquiry process.
• Location Information: Providing a physical address Station Yard, Station Road, Bawtry, Doncaster DN10 6QD adds credibility and transparency.
• Online Chat Implied: While not explicitly stated on the homepage text, modern e-commerce sites often integrate chat functions for real-time support.

After-Sales Support and Policies

Important policies regarding returns, refunds, and complaints are readily available, which is crucial for building customer confidence. Peckishbirdfood.com Reviews

• Warranty: The presence of a “Warranty” section is critical. A clear warranty policy outlines the terms and conditions under which products are guaranteed, protecting both the customer and the company.
• Refund & Returns Policy: Transparent policies for refunds and returns are essential for consumer rights and managing expectations.
• Complaints Procedure: A defined complaints procedure shows that the company has a structured approach to addressing customer issues, contributing to customer satisfaction and problem resolution.
• Vulnerable Customer Policy: This indicates a responsible approach to customer service, ensuring that customers who may be in vulnerable circumstances receive appropriate support.

Trustpilot Reviews and Customer Feedback

Awmwindowsanddoors.co.uk highlights its presence on Trustpilot.

Importance of Trustpilot Reviews

Trustpilot is a widely recognized platform for customer reviews, providing an independent assessment of a company’s service and product quality.

• Visibility of Feedback: By featuring a “Trustpilot Reviews” section, Awmwindowsanddoors.co.uk demonstrates confidence in its customer satisfaction and encourages potential customers to view external feedback.
• Credibility: High ratings and positive reviews on platforms like Trustpilot can significantly enhance a company’s credibility and trustworthiness. It provides social proof that others have had good experiences.
• Real-World Insights: While the specific reviews aren’t visible on the homepage text provided, the presence of this link suggests that prospective customers can easily access unfiltered feedback on product quality, delivery, communication, and after-sales service.

Leveraging Positive Customer Experiences

Companies often use positive reviews as a marketing tool.

For AWM Windows and Doors, showcasing their Trustpilot presence can:

• Attract New Customers: Strong positive reviews often lead new customers to consider a company over its competitors.
• Build Confidence: For a significant purchase like windows and doors, customer confidence is paramount. Reviews offer reassurance that the company delivers on its promises.
• Identify Areas for Improvement: Conversely, negative feedback, if any, can provide valuable insights for the company to identify areas where improvements are needed, whether in product, service, or logistics.

Financial Information and Regulatory Compliance

Understanding the financial aspects and regulatory compliance of a company is important, especially for larger transactions.

Awmwindowsanddoors.co.uk provides some details regarding financing options and regulatory affiliations.

Financing Options

The website mentions “PayPal Credit” and details about financing through “Deko.” It’s important for customers to understand the nature of these financial arrangements.

• PayPal Credit: This is a widely used credit line for online purchases. Customers should be aware of the terms, interest rates, and repayment schedules associated with PayPal Credit to ensure it aligns with their financial capabilities and principles. While convenience is a factor, potential interest charges should always be carefully considered. It is generally advisable to opt for outright cash payments or explore Sharia-compliant financing alternatives that do not involve interest riba.
• Deko Pay4Later Limited and Duologi Specialist Lending Ltd: The detailed disclosure indicates that AWM Building Maintenance Limited t/a AWM Windows and Doors acts as an Introducer Appointed Representative for Deko, which is a credit broker regulated by the Financial Conduct Authority FCA. Deko then introduces customers to Duologi for finance products.
  • FCA Regulation FRN 728646: This shows that the financial services aspect of their business operates under regulatory oversight, which is a positive sign for consumer protection.
  • Credit Broker, Not a Lender: Deko’s role as a credit broker means they facilitate the connection between the customer and the lender Duologi but do not provide the credit themselves.
  • Focus on Due Diligence: While FCA regulation offers some protection, it is crucial for individuals to conduct their own thorough due diligence on any credit or finance agreement. Always review the terms and conditions, interest rates, and repayment obligations carefully. From an ethical perspective, it is prudent to seek advice on interest-free financing options or plan purchases to avoid any form of interest riba.

Terms and Conditions, Privacy, and Cookies

Standard legal and policy documents are essential for any online business, ensuring transparency and legal compliance.

• Terms and Conditions: This document outlines the contractual agreement between the company and the customer, covering aspects like ordering, payment, delivery, and dispute resolution.
• Privacy Policy: Details how customer data is collected, used, and protected, which is increasingly important with data protection regulations like GDPR.
• Cookie Policy: Explains the use of cookies on the website for tracking, personalization, and functionality.
• Sitemap: A sitemap is useful for both users and search engines, providing an organized overview of the website’s structure and content.

User Experience and Website Navigation

A well-designed website enhances the user experience, making it easy for customers to find what they need and complete their transactions efficiently.

Intuitive Layout and Categories

The website appears to have a clear and organized structure, with prominent categories and navigation elements. Lumivero.com Reviews

• Main Navigation: The “Categories” menu at the top, along with a lower navigation bar, ensures easy access to product types like French Doors, Sliding Patio Doors, Windows, Bifold Doors, and Composite Doors.
• “Made to Measure” Emphasis: The prominent “Made to Measure uPVC French Doors, Sliding Patio, Windows and more” clearly highlights their core service.
• Visual Appeal: The inclusion of image references like “Croft-Sunset-Internorm-Oak-Aluminium-windows” and “vienna-way-9” suggests the use of high-quality visuals to showcase products, which is crucial for a product-focused website.

Product Customization Flow Implied

While the exact customisation process isn’t detailed, the content suggests a user-friendly flow.

• “Build Your Own” Option: The “uPVC Irish Oak Sliding Sash Window – Build Your Own” with “Select options” implies an interactive configurator where users can specify dimensions, colors, and other features. This is a powerful tool for bespoke products.
• Add to Basket: The standard e-commerce functionality of “Add to basket” indicates a streamlined purchase process once customization is complete.

Customer Journey Guidance

The website guides customers through various stages of their purchasing journey.

• “Request a Quote”: For those who need specific pricing or have complex requirements.
• “Contact Us”: For general inquiries or expert advice.
• “Delivery Information”: To set expectations on logistics.
• “How to Measure”: Critical for ensuring accurate orders for custom products.

Sustainability and Ethical Considerations Implied

While the homepage text doesn’t explicitly detail sustainability practices, the choice of materials and general tone can sometimes imply a commitment to durable products, which inherently reduces waste.

Durable Products and Reduced Waste

• Long-Term Investment: By emphasizing composite doors that “serve you trouble free for many years,” the company aligns with the concept of purchasing durable goods that require less frequent replacement, which can contribute to less waste over time.
• Quality Materials: The focus on “best quality materials” in uPVC and Aluminium products often translates to greater longevity and performance, lessening the environmental impact associated with frequent manufacturing and disposal of lower-quality items.

Ethical Business Practices

The presence of a “Vulnerable Customer Policy” and a clear “Complaints Procedure” points towards a company that takes its social responsibility seriously and aims to operate ethically.

This type of policy ensures fair treatment and proper resolution of issues, building trust with the customer base.

Transparency in their financial partnerships and regulatory compliance also signals a commitment to operating within established legal and ethical frameworks.

Strategic Location and Operational Hours

The physical location and operating hours provide valuable context for customers regarding logistical reach and availability.

Doncaster Base with Nationwide Reach

• Central Hub: Being “Based in Doncaster” positions AWM Windows and Doors in a strategic location within the UK, potentially facilitating efficient nationwide delivery. Doncaster often serves as a logistical hub due to its road and rail networks.
• Accessibility: For customers in the vicinity, this provides a physical point of contact, although the primary business model is online with nationwide delivery.

Defined Operational Hours

• Clarity for Contact: Stating “Open Monday – Friday 8am – 16:30pm” for phone calls is crucial for managing customer expectations regarding when they can get live support. This helps prevent frustration from calling outside of business hours.
• Consistency: Consistent operating hours indicate a structured and reliable business operation.

Latest Products and Offers

Highlighting “Latest Products” on the homepage is a common e-commerce strategy to draw attention to new inventory or popular items.

Showcase of New Offerings

• New Sash Window: “uPVC Irish Oak Sliding Sash Window – Build Your Own” at £585.75 shows a specific new product with customization potential. This indicates continuous product development or expanding ranges.
• Composite Decking: The mention of “Grey Bullnose Composite Decking Board,” “Chocolate Brown Bullnose Composite Decking Board,” and “Black Bullnose Composite Decking Board” at £35.00 each suggests recent additions to their non-door/window product lines. This diversification might be aimed at offering a more complete solution for home exterior projects.

Pricing Transparency Initial

• Clear Pricing: Listing prices directly e.g., £585.75 for the sash window, £35.00 for decking boards provides immediate transparency, allowing customers to gauge costs and compare products.
• Inc. VAT: Specifying “inc VAT” including Value Added Tax is important for UK consumers, as it means the displayed price is the final price they will pay for the product itself, before delivery or installation costs.

FAQs

What products does Awmwindowsanddoors.co.uk offer?

Awmwindowsanddoors.co.uk offers a comprehensive range of made-to-measure uPVC and Aluminium products, including French doors, sliding patio doors, bifold doors, various types of windows casement, sash, tilt and turn, French, aluminium, single doors, composite doors, and roof lanterns. They also offer composite decking.

Is Awmwindowsanddoors.co.uk a nationwide supplier?

Yes, Awmwindowsanddoors.co.uk is based in Doncaster but offers nationwide delivery across the UK for all its made-to-measure uPVC and Aluminium windows and doors. Carapetosales.pt Reviews

Can I customize my windows and doors on Awmwindowsanddoors.co.uk?

Yes, the website emphasizes its “made to measure” service, allowing customers to customize each item to their individual requirements, including dimensions, colors, and other specifications.

Does Awmwindowsanddoors.co.uk offer trade prices?

Yes, the company states that it offers “Trade Prices” on all its made-to-measure uPVC and Aluminium windows and doors, catering to both trade professionals and individual customers.

How do I measure for new windows and doors from Awmwindowsanddoors.co.uk?

Awmwindowsanddoors.co.uk provides a detailed “How to Measure” guide on its website, advising customers to use metric measurements millimetres, measure brick-to-brick in at least three places, and deduct 10mm from the final measurements for fitting tolerance.

What kind of glass do they use for safety?

Awmwindowsanddoors.co.uk uses Toughened Glass as safety glass, which is fitted in all doors and other windows or glazed areas that are lower than 800mm from the floor level, complying with safety standards.

Are there financing options available through Awmwindowsanddoors.co.uk?

Yes, the website mentions “PayPal Credit” and partnerships with “Deko” Pay4Later Limited as a credit broker introducing customers to “Duologi” Specialist Lending Ltd for finance products.

It is always best to choose cash payment or explore interest-free financing options.

What are the operating hours for Awmwindowsanddoors.co.uk customer service?

Their phone lines are open Monday to Friday from 8:00 AM to 4:30 PM 16:30 PM.

Where can I find reviews for Awmwindowsanddoors.co.uk?

Awmwindowsanddoors.co.uk features a section for “Trustpilot Reviews” on their homepage, directing customers to independent feedback on their products and services.

Does Awmwindowsanddoors.co.uk provide installation services?

The website provides “Installation Guides” and advises consulting a professional installer or builder if unsure about measurements, suggesting they primarily supply the products rather than offering direct installation services.

What is a U-value and why is it important for windows and doors?

A U-value measures how well a window or door insulates. Tech-wizz.co.uk Reviews

Lower U-values indicate better thermal performance, meaning less heat loss and improved energy efficiency for your home.

Awmwindowsanddoors.co.uk provides information on “Energy Ratings & U-Values.”

Does Awmwindowsanddoors.co.uk offer a warranty on its products?

Yes, the website lists a “Warranty” section, indicating that they provide a guarantee on their products.

Customers should review the specific terms and conditions outlined in this section.

How can I get a quote from Awmwindowsanddoors.co.uk?

You can request a quote by clicking the “Request a Quote” button on their website and providing details about your project.

What types of composite doors does Awmwindowsanddoors.co.uk offer?

Awmwindowsanddoors.co.uk offers high-quality composite doors designed for durability and security, featuring high-grade components like hardware, locks, and gaskets.

They also provide a “Composite Door Designer” for customization.

Do they offer different glass styles for windows?

Yes, the website mentions “Glass Frosting Styles,” indicating options for privacy and aesthetic preferences in their glazing.

Are there options for ventilation in their windows?

Yes, the website mentions “Trickle Vents,” which are small vents designed to provide continuous airflow for ventilation, helping to prevent condensation and improve indoor air quality.

What information is available in their technical guides?

Their technical guides cover various aspects including “Colour Guides,” “How to Measure,” “Cill Information,” “Energy Ratings & U-Values,” “Glass Frosting Styles,” “Installation Guides,” and general “Technical Information.” Cityplumbing.co.uk Reviews

How do I contact Awmwindowsanddoors.co.uk if I have a question?

You can contact them by calling 01302 742111 during their operating hours, or by using the “Get in Touch” form on their website. Their physical address is also provided.

What is a vulnerable customer policy?

A “Vulnerable Customer Policy” indicates that Awmwindowsanddoors.co.uk has procedures in place to identify and provide appropriate support to customers who may be in vulnerable circumstances, ensuring fair treatment.

Does Awmwindowsanddoors.co.uk sell anything other than windows and doors?

Yes, in addition to windows and doors, the website also features “Composite Decking” in various colors like grey, chocolate brown, and black.