HSS.com FAQ

What is HSS.com?

HSS.com is the official website for HSS Hire, a major UK-based company that specializes in renting out tools and equipment for various projects, ranging from DIY home improvements to large-scale construction.

They also sell tools, building materials, and related products directly.

What kind of equipment can I hire from HSS.com?

You can hire a vast array of equipment, including access towers, ladders, generators, cement mixers, power tools (drills, sanders), pressure washers, mini-diggers, forklifts, heating and cooling units, safety equipment, and much more.

What kind of products can I buy from HSS.com?

HSS.com sells various products such as hand tools, power tool accessories, building materials (timber, bricks), gardening supplies, safety workwear, kitchen and bathroom fittings, adhesives, and security items. Pipxpert.com Results: What Users Are Saying

How do I get a price for equipment hire on HSS.com?

To get a price for hire equipment, you typically need to add the item to your “hire basket,” specify your desired hire dates/duration, and enter your location (postcode). The system will then calculate and display the exact hire cost.

Does HSS.com offer delivery and collection for hire equipment?

Yes, HSS.com generally offers delivery of hire equipment to your site and collection afterwards, for which additional charges usually apply.

You can also opt for “Click & Collect” from a local HSS branch.

Is HSS.com a legitimate company?

Yes, HSS.com is a legitimate and well-established company.

It is the online platform for HSS Hire, which has been operating in the UK since 1957. Pickem.store Review

How can I contact HSS.com customer support?

You can contact HSS.com customer support via their prominent live chat feature on the website, through their FAQ section, or by finding specific contact details (phone, email) in their “Contact us” section.

Does HSS.com have physical branches?

Yes, HSS Hire operates an extensive network of physical branches across the UK where you can pick up and return hired equipment, or seek in-person advice.

What are the HSS.com opening hours?

HSS.com is accessible 24/7 for browsing and online bookings.

For physical branch opening hours, you should use the “Find a branch” tool on the website to check the specific hours of your local depot.

How do I return hired equipment to HSS?

You return hired equipment either by arranging a collection service with HSS (often for a fee) or by returning it yourself to the HSS branch from which you collected it, by the agreed-upon return date. pickem.store Trustpilot Reviews Overview

Can I extend my hire period with HSS.com?

Yes, it is often possible to extend your hire period.

You should contact HSS customer support as soon as possible to arrange and confirm the extension and any additional charges.

What is the HSS.com “Damage Waiver”?

The Damage Waiver is an optional (but often recommended) add-on offered by HSS that limits your financial liability for accidental damage to the hired equipment during your hire period. It’s usually a percentage of the hire cost.

How do I create an account on HSS.com?

You can create an account during the checkout process when hiring or purchasing, or by clicking on the “Account” link on the homepage and selecting the registration option.

What should I do if the hired equipment breaks down?

If hired equipment breaks down, you should stop using it immediately and contact HSS customer support as soon as possible to report the issue. pickem.store Alternatives

They will advise on repair, replacement, or refund options.

Does HSS.com offer training courses?

Yes, HSS provides training courses through HSS Training, covering various aspects of equipment operation, health and safety, and professional certifications. Links to HSS Training are available on HSS.com.

Are prices on HSS.com inclusive of VAT?

For purchases, prices generally include VAT for consumers, but it’s always best to confirm this on the product page or during the checkout process.

Hire prices might be quoted exclusive of VAT, with VAT added at the final stage.

How long does it take to get a refund from HSS.com?

Refunds for purchases or eligible hire cancellations are typically processed back to the original payment method. Is HSS.com a Scam?

The time it takes for the funds to appear in your account can vary, usually taking a few business days depending on your bank.

Can I cancel a hire booking on HSS.com?

Yes, you can cancel a hire booking.

However, it’s essential to check the Terms & Conditions for Hire for any cancellation deadlines or potential fees that may apply, and contact customer support immediately.

What is HSS ProService?

HSS ProService is a dedicated service offered by HSS Hire for business customers, providing tailored solutions for procurement, account management, and potentially specialized pricing for larger or ongoing projects.

Is my personal data safe on HSS.com?

Yes, HSS.com uses SSL/TLS encryption (HTTPS) to secure data transmission. stradivarius.com FAQ

They also have comprehensive Privacy and Cookie Policies that outline how your personal data is collected, used, and protected, demonstrating compliance with data protection regulations.