clutch.ca FAQ

What is Clutch.ca?

Clutch.ca is a Canadian online platform that allows individuals to buy and sell used cars entirely online, offering services such as vehicle appraisal, inspection, financing, home delivery, and a 7-day money-back guarantee.

Is Clutch.ca a legitimate company?

Yes, Clutch.ca is a legitimate Canadian company. It is registered as Clutch Canada Inc., with a physical office address in Toronto and transparent contact information, and has been operating since 2000.

How does Clutch.ca’s 7-day money-back guarantee work?

Clutch.ca’s 7-day money-back guarantee allows buyers to return a purchased vehicle for a full refund within seven days of delivery, subject to certain mileage limitations (e.g., typically under 700 km). This policy provides a crucial safety net for online purchases.

Can I test drive a car before buying it from Clutch.ca?

No, you typically cannot test drive a car before purchasing it from Clutch.ca. The process is fully online, with home delivery. The 7-day money-back guarantee is designed to compensate for the inability to test drive prior to purchase. Clutch.ca Review & First Look

How do I sell my car to Clutch.ca?

To sell your car to Clutch.ca, you typically start by getting an instant online appraisal on their website. If you accept the offer, they will arrange a free vehicle pickup from your location and process payment to you within 24-48 hours after a successful inspection.

What kind of inspection do Clutch.ca cars undergo?

Every vehicle sold by Clutch.ca undergoes a rigorous 120-point inspection by certified mechanics, covering mechanical, electrical, safety, and cosmetic aspects. Any identified issues are repaired or reconditioned before the car is listed for sale.

Does Clutch.ca offer financing?

Yes, Clutch.ca offers various financing options for vehicle purchases. You can apply for financing directly through their website and receive pre-approval quickly. They partner with different lenders to provide competitive rates.

What kind of warranty comes with a Clutch.ca car?

Vehicles purchased from Clutch.ca typically come with a standard limited warranty (e.g., 90-day/3,000 km), covering major components. Extended warranty options may also be available for purchase.

Where is Clutch.ca located?

Clutch.ca’s registered office address is 818-637 Lake Shore Blvd W, Toronto, ON M5V3J6, Canada. cheapoair.ca Complaints & Common Issues

How long does it take for Clutch.ca to deliver a car?

Delivery times for cars purchased from Clutch.ca can vary based on your location. Generally, deliveries are completed within a few days to a week after the purchase agreement is finalized.

What are the alternatives to Clutch.ca for buying a car in Canada?

Alternatives include large online marketplaces like AutoTrader.ca and Kijiji Autos, other direct-to-consumer platforms like Canada Drives, and traditional dealership websites.

Are Clutch.ca’s prices negotiable?

No, Clutch.ca generally operates on a no-haggle, upfront pricing model. The prices listed on their website for vehicles are the final purchase prices, excluding taxes and fees.

How quickly does Clutch.ca pay sellers?

Clutch.ca typically processes payment to sellers within 24-48 hours after the vehicle has been successfully picked up and inspected by their team.

Is my personal information safe with Clutch.ca?

Clutch.ca uses SSL/TLS encryption for secure data transmission on its website, and its hosting on Amazon Web Services (AWS) provides a robust and secure infrastructure. They are expected to comply with Canadian privacy laws like PIPEDA.

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What do Reddit users say about Clutch.ca?

Reddit discussions about Clutch.ca are mixed. Many users praise the convenience of buying and selling, while others report concerns about vehicle condition discrepancies, lower offers for sellers, and inconsistent customer service responsiveness.

How does Clutch.ca compare to traditional dealerships?

Clutch.ca offers a fully online, direct-to-consumer experience with home delivery and a money-back guarantee, unlike traditional dealerships where you visit in person, test drive, and negotiate. Clutch.ca handles all reconditioning and paperwork directly.

Does Clutch.ca only sell used cars?

Yes, Clutch.ca specializes in the buying and selling of used cars. They do not sell new vehicles.

What is the contact number for Clutch.ca customer support?

The contact number for Clutch.ca customer support is +1.6479815847. Creditkarma.ca Complaints & Common Issues

What happens if I return a car to Clutch.ca after 7 days?

After the 7-day money-back guarantee period has expired, you typically cannot return the vehicle for a full refund. Any issues would then fall under the vehicle’s standard or extended warranty.

Can I trade in my car with Clutch.ca?

While Clutch.ca primarily buys cars outright, they do facilitate trade-ins as part of a purchase, essentially combining the selling and buying process into one transaction.