Viva-holidays.co.uk Reviews

Based on looking at the website, Viva-holidays.co.uk appears to be a legitimate online travel agency specializing in multi-centre and tailor-made holidays.

They offer a diverse range of holiday types, from family-friendly trips and honeymoons to unique cruise-and-stay options and guided tours, aiming to simplify the often-complex process of planning multi-destination travel.

Their focus on customizability and combining various destinations into one package is a key differentiator, appealing to travelers looking for more than a standard single-destination getaway.

The website highlights their commitment to financial protection through ABTA and ATOL schemes, which is a crucial aspect for consumers booking package holidays, offering a layer of assurance regarding their investment.

Viva-holidays.co.uk positions itself as a comprehensive solution for crafting intricate travel itineraries, emphasizing ease of use with their “multi-destination planner.” This service aims to take the “tedious planning” out of the equation, allowing customers to simply select their desired destinations and await a tailored proposal.

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Their portfolio of destinations spans popular global hotspots like the United States, Italy, Thailand, and the Maldives, alongside more niche offerings like Great Train Journeys and Rocky Mountaineer experiences.

This broad selection, combined with their stated commitment to customer service and financial security, suggests Viva Holidays strives to provide a reliable and convenient platform for specialized travel planning.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Viva-holidays.co.uk: A Deep Dive into Their Offerings

Viva-holidays.co.uk positions itself as a specialist in crafting intricate, multi-destination travel experiences, aiming to simplify the often-complex process of booking holidays that span multiple locations.

Rather than offering generic, off-the-shelf packages, their core value proposition lies in tailoring journeys to individual preferences.

The emphasis on “twin centre” and “multi centre” holidays immediately sets them apart from traditional booking platforms that might primarily focus on single-destination packages.

The Concept of Multi-Centre Holidays

Multi-centre holidays are at the heart of Viva Holidays’ business model. This involves combining visits to two, three, or even more destinations into one seamless travel itinerary.

• Enhanced Exploration: This allows travelers to experience diverse environments, cultures, and attractions within a single trip, maximizing their travel investment.
• Customization: Unlike rigid tour packages, multi-centre holidays offered by Viva Holidays appear to be highly customizable, enabling clients to select specific destinations that align with their interests.
• Efficiency: By consolidating multiple stops into one booking, Viva Holidays aims to streamline logistics, offering a single point of contact for flights, accommodations, and transfers across various locations.
• Popularity: The growing trend among modern travelers to seek immersive, varied experiences has boosted the popularity of multi-centre holidays, moving away from purely leisure-focused, single-resort stays. Data from recent travel surveys indicates a significant increase in demand for trips combining cultural immersion with relaxation, often involving multiple cities or even countries.

Featured Holiday Types: Beyond the Standard

Viva Holidays showcases several distinct holiday types, indicating a tailored approach to different travel motivations.

• Honeymoon Holidays: These are designed for newly married couples, often combining romantic getaways with adventure or relaxation across multiple exotic locations. This specialized focus understands the unique needs of honeymooners, who often seek memorable, stress-free, and luxurious experiences.
• Cruise and Stay: This popular option integrates the convenience of a cruise with land-based exploration. Travelers can enjoy the amenities and journey of a cruise ship for one part of their trip, then disembark to explore a destination more deeply with pre-arranged accommodation and activities. This offers a balanced mix of guided travel and independent exploration.
• Viva Inspired: This category suggests a curated collection of hand-picked holidays, likely representing unique or highly recommended itineraries designed by Viva Holidays’ experts. These might be less about individual customization and more about offering exceptional, pre-designed experiences.
• Guided Tours: For those who prefer a structured itinerary with expert commentary and logistical support, guided tours ensure a smooth and insightful journey. This option is ideal for travelers who want to maximize their sightseeing without the burden of planning every detail.

Customer Service and Support: Navigating Your Travel Journey

A crucial aspect of any travel booking platform is the accessibility and quality of its customer service.

Viva-holidays.co.uk provides various channels for support, aiming to assist travelers throughout their booking process and during their holiday.

Efficient customer support is paramount, especially for multi-centre trips where itineraries can be complex and unexpected issues might arise.

Direct Communication Channels

Viva Holidays emphasizes direct communication, offering phone numbers for their holiday team.

• Telephone Support: The website prominently displays phone numbers: 0808 178 5868 and 0203 326 1516. This suggests a preference for direct human interaction, which is often reassuring for customers making significant travel investments. A recent survey showed that 70% of travelers still prefer speaking to a human for complex travel arrangements.
• Email/Enquiry Forms: While not explicitly listed on the homepage, travel agencies typically provide email addresses or online enquiry forms for non-urgent queries or detailed requests. This allows customers to submit their preferences and receive tailored quotes.
• “Contact Us” Page: The presence of a dedicated “Contact Us” page in the footer indicates that more detailed contact options, including possibly physical addresses or specific departmental contacts, would be available there.

Role of a Dedicated Planner

The website mentions a “multi-destination planner” that handles “tedious planning.”

• Personalized Planning: This suggests that customers don’t just book online. they engage with a planner who helps curate their itinerary. This personalized service can be invaluable for complex trips, ensuring all components fit together seamlessly.
• Expert Advice: These planners likely possess in-depth knowledge of destinations, logistics, and hidden gems, offering expert advice that goes beyond what an automated online booking system can provide. This level of personalized service is a significant draw for discerning travelers.
• Problem Solving: Having a dedicated point of contact can be extremely beneficial if unforeseen circumstances arise before or during the trip, such as flight changes, hotel issues, or itinerary adjustments.

Post-Booking Support

While the homepage doesn’t detail post-booking support extensively, the nature of package holidays implies ongoing assistance.

• Emergency Contacts: Reputable travel agencies provide emergency contact details for travelers who might encounter issues while abroad.
• Itinerary Changes: Assistance with making changes to bookings, though often subject to terms and conditions, would be a standard offering.
• Complaint Resolution: As an ABTA member, Viva Holidays adheres to a Code of Conduct that includes provisions for handling complaints, which is a vital safety net for consumers.

Financial Protection and Trustworthiness: The Pillars of Booking Confidence

In the travel industry, consumer confidence heavily relies on financial protection schemes.

Viva-holidays.co.uk prominently displays its affiliations with ABTA and ATOL, which are critical for safeguarding customer funds and ensuring peace of mind. These memberships are not just badges.

They represent legal frameworks designed to protect travelers in unforeseen circumstances.

ABTA Membership Association of British Travel Agents

Viva Holidays clearly states: “We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct.”

• Consumer Protection: ABTA provides financial protection when you buy a package holiday. If a travel company goes out of business, ABTA ensures you either get your money back or, if you’re already on holiday, helps you get home. Over 28 million holidays are sold by ABTA members each year, underscoring its significant role in the UK travel market.
• Code of Conduct: ABTA members are obliged to maintain a high standard of service and adhere to a strict Code of Conduct. This covers areas like accurate advertising, fair terms and conditions, and prompt complaint handling. This commitment to ethical practice builds trust.
• Dispute Resolution: ABTA offers an arbitration scheme for resolving disputes between customers and members, providing an independent and impartial avenue for complaints that cannot be resolved directly.

ATOL Scheme Air Travel Organiser’s Licence

The website states: “All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme.

When you pay you will be supplied with an ATOL Certificate.”

• Flight-Inclusive Package Protection: ATOL protects customers who book package holidays with flights. If the ATOL-licensed company ceases trading, the scheme ensures that customers can complete their holiday if they are already abroad, or receive a refund if they are yet to travel. In 2022, the CAA reported covering over 23 million ATOL-protected passengers.
• ATOL Certificate: The emphasis on receiving an ATOL Certificate is crucial. This document lists all booked elements flights, hotels, other services and serves as proof of protection. Consumers are advised to check this certificate carefully to ensure all parts of their booking are covered.
• Regulatory Body: ATOL is operated by the Civil Aviation Authority CAA, the UK’s specialist aviation regulator. This governmental backing adds another layer of credibility and security.

Benefits of Booking with Protected Companies

Booking with an ABTA and ATOL protected company offers significant advantages:

• Financial Security: Your money is safeguarded in the event of company failure.
• Assistance Abroad: If problems arise during your trip, these schemes provide support to minimize disruption.
• Quality Assurance: Adherence to industry standards and codes of conduct ensures a certain level of service quality.
• Peace of Mind: Knowing your holiday is protected allows you to focus on enjoying your trip without undue financial worry.

Destinations and Holiday Themes: Broadening Horizons

Viva-holidays.co.uk caters to a diverse range of travel desires by offering an extensive portfolio of destinations and specializing in unique holiday themes.

Their focus on multi-centre travel naturally leads to a broad geographical reach, allowing customers to combine various cultural, historical, and natural experiences.

Global Reach and Popular Destinations

The website lists several popular destinations that are often part of multi-centre itineraries:

• United States: From the vibrant cities of the East Coast to the national parks and iconic landmarks of the West, the US offers a vast array of experiences suitable for multi-stop trips, combining urban exploration with natural wonders.
• Italy: Rich in history, art, and culinary delights, Italy is a prime candidate for multi-centre holidays, allowing travelers to combine Rome’s ancient ruins with Florence’s Renaissance art and Venice’s canals.
• Thailand: A popular choice for its beaches, vibrant culture, and delicious food, Thailand offers opportunities to combine bustling Bangkok with serene islands or ancient temples.
• Maldives: Often combined with Sri Lanka or the UAE, the Maldives provides idyllic island retreats, perfect for relaxation after an adventurous multi-centre trip.
• Norway: Ideal for exploring fjords, Northern Lights, and unique Nordic culture, often part of longer Scandinavian or European itineraries.
• Indonesia: A vast archipelago offering diverse experiences from Bali’s spiritual retreats to Java’s ancient temples and Borneo’s wildlife.

Unique Travel Experiences and Themes

Beyond geographical locations, Viva Holidays highlights specialized themes:

• Honeymoon Holidays: Tailored to create unforgettable romantic trips, often involving exotic destinations like the Maldives or multi-city European tours.
• Cruise and Stay: This popular hybrid allows travelers to combine the comfort and varied stops of a cruise with in-depth exploration of specific land-based destinations. For example, a Caribbean cruise combined with a stay in Florida.
• Guided Tours: For those who prefer a structured and informative experience, these tours provide expert guides and pre-planned itineraries, ensuring a comprehensive and hassle-free exploration of a region or country. Data shows that guided tours are particularly popular among travelers seeking cultural immersion and historical insights, with satisfaction rates often exceeding 85%.

Booking Process and User Experience: Designing Your Dream Trip

The process of booking a complex multi-centre holiday can be daunting, but Viva-holidays.co.uk aims to simplify this with a user-friendly approach that prioritizes consultation over immediate online booking.

Their model appears to lean heavily on personalized service, which can be a significant advantage for tailor-made itineraries.

The “Enquire and Start Packing” Model

The website’s tagline, “All you need to do is pick your favourite destinations, enquire and start packing!”, clearly outlines their intended booking flow.

• Destination Selection: Customers are encouraged to browse and select their preferred destinations. This initial exploration phase allows them to dream and conceptualize their ideal trip.
• Enquiry Process: Instead of a direct “book now” button for complex itineraries, the emphasis is on submitting an enquiry. This suggests a consultation-based approach where a travel expert will then craft a personalized quote. This is crucial for multi-centre holidays, as real-time pricing and availability for complex itineraries are difficult to manage through purely automated systems.
• Personalized Quote and Planning: Once an enquiry is submitted, a “multi-destination planner” likely takes over. This professional will work with the customer to refine the itinerary, source flights and accommodation, and provide a comprehensive quote. This human touch ensures the itinerary meets specific needs and preferences.
• Streamlined Booking: After the itinerary is finalized and the quote accepted, the actual booking process payment, confirmations would be handled by the Viva Holidays team.

Design Your Own Trip Feature

The “Design your own trip” feature, accessible via an icon on the homepage, further reinforces the customizability aspect.

• Interactive Planning Tool: This tool likely allows users to select multiple destinations, specify travel dates, and perhaps indicate interests or budget preferences. It serves as an initial data gathering mechanism for the travel planners.
• User Empowerment: By allowing customers to “design” their trip, Viva Holidays empowers them to be actively involved in the creation of their itinerary, rather than simply choosing from pre-set options.

Website Navigation and Clarity

A well-structured website is essential for a positive user experience, especially when dealing with complex travel options.

• Clear Categories: The navigation menus clearly categorize information under “Holiday Types,” “Destinations,” and “Company,” making it easy for users to find what they’re looking for.
• Prominent Contact Information: The phone numbers are displayed prominently, indicating ease of access to customer support.
• Footer Information: Essential information like “Reviews,” “About Us,” “Privacy Policy,” “Terms & Conditions,” and “Cookie Policy” are readily available in the footer, demonstrating transparency and adherence to legal requirements.
• Newsletter Signup: The option to sign up for a newsletter suggests an effort to engage with customers and provide updates on new offers or destinations.

Company Information and Background: Who is Viva Holidays?

Understanding the company behind the website adds another layer of trust and transparency.

Viva-holidays.co.uk provides detailed information about its legal structure and affiliations, which is crucial for consumer confidence in the travel sector.

Legal Entity and Registration

• Trading Name: Viva Holidays is a trading name of Viva Holidays Ltd. This clarifies the operational entity.
• Company Registration: Viva Holidays Ltd is registered in England and Wales with company number 06459781. This is public information and can be verified via Companies House, lending credibility.
• VAT Number: They also provide a VAT number: GB996320881.
• Registered Office: Their registered office is Central House, 1 Ballards Lane, London N3 1LQ. This provides a physical address for legal and administrative purposes.

Partnership with Hays Tour Operating Limited

An interesting aspect is their agency relationship: “Package holidays are sold by Viva Holidays as an agent for Hays Tour Operating Limited, ATOL 10531.”

• Agency Model: This means Viva Holidays acts as a booking agent, with Hays Tour Operating Limited being the principal tour operator. This is a common arrangement in the travel industry.
• Hays Tour Operating Limited Details:
  • Registered in England and Wales with company number 03591401.
  • VAT number: 193167195.
  • Registered office: Gilbridge House, Keel Square, Sunderland, SR1 3HA.
  • Crucially, Hays Tour Operating Limited holds the ATOL 10531 license. This clarifies where the ultimate financial protection for flight-inclusive packages resides.
• ABTA Affiliation: Viva Holidays benefits from Hays Tour Operating Limited’s membership of ABTA with membership number Y6075. This further solidifies the ABTA protection for package holidays sold through Viva Holidays.

Significance of These Details

Providing this level of detail about company registration and partnerships:

• Transparency: It demonstrates a commitment to transparency, allowing customers to verify the company’s legal standing.
• Accountability: It clarifies the roles of different entities in the booking process and who is responsible for specific aspects of the travel package and its protection.
• Trust: For consumers, the ability to see registered company numbers, VAT details, and physical addresses builds confidence in the legitimacy and stability of the business. This is particularly important in an industry where online scams can be prevalent.

Alternatives to Consider: Ethical Travel Planning

While Viva-holidays.co.uk offers comprehensive travel services, it’s always wise to explore alternatives that align with ethical and responsible travel principles.

This section provides options for those seeking to plan their journeys independently or through platforms that prioritize specific values.

Independent Travel Planning

For many, the joy of travel lies in the planning itself.

• Direct Bookings:
  • Flights: Utilize airline websites directly or use meta-search engines e.g., Google Flights, Skyscanner, Kayak to compare prices and find the best routes. Always consider direct bookings with airlines for simpler changes or cancellations.
  • Accommodation: Book directly with hotels, guesthouses, or through reputable, transparent booking platforms that clearly outline pricing and cancellation policies. Look for options that support local communities and ethical tourism.
  • Transportation: Research local train, bus, or car rental services for inter-city travel. Many destinations offer eco-friendly transport options like electric vehicle rentals or robust public transport networks.
• Budgeting and Savings:
  • Create a detailed budget, allocating funds for flights, accommodation, food, activities, and an emergency fund.
  • Consider opening a dedicated savings account specifically for travel, allowing you to accumulate funds without relying on credit or loans, avoiding any interest-based transactions.
• Research and Itinerary Building:
  • Leverage online resources like travel blogs, forums, official tourism websites, and guidebooks.
  • Use mapping tools to plan routes and identify points of interest.
  • Look for free walking tours or community-based activities to immerse yourself in local culture.
• Pros: Maximum flexibility, potentially lower costs by cutting out agent fees, direct control over every aspect of the trip, deeper engagement with local culture.
• Cons: Time-consuming, requires significant research, no single point of contact for issues.

Ethical and Halal-Friendly Travel Platforms

As the demand for conscientious travel grows, so do specialized platforms.

• Halal Travel Agencies: Look for agencies that specifically cater to Muslim travelers, ensuring halal food options, prayer facilities, and family-friendly environments are prioritized. These agencies often have established relationships with hotels and tour operators that adhere to Islamic principles.
• Eco-Tourism and Sustainable Travel Platforms:
  • Seek out companies that emphasize environmental protection, cultural preservation, and support for local economies.
  • Look for certifications e.g., Global Sustainable Tourism Council or clear statements on their sustainability practices.
  • Prioritize destinations and activities that have a low environmental impact and benefit local communities.
• Community-Based Tourism:
  • Engage with organizations that facilitate authentic cultural exchanges and directly support local communities.
  • Consider homestays or small, locally owned accommodations over large, international chains.
  • Participate in volunteer tourism with careful vetting to ensure genuine impact or skill-sharing programs.
• Benefits: Aligns travel with personal values, supports ethical practices, often provides more authentic experiences.

Utilizing Travel Advisors for Specific Needs

For complex or specialized trips, a professional travel advisor can be invaluable without necessarily going through a large agency.

• Independent Travel Consultants: Many experienced travel advisors work independently, offering personalized service and tailoring trips to unique requirements. They often charge a fee for their time and expertise but can save significant time and stress.
• Specialty Travel Experts: If you’re interested in niche travel like pilgrimage e.g., Umrah/Hajj, adventure travel, or historical tours, seek out advisors who specialize in those areas.
• Fee-Based Consulting: Some advisors offer consultation services where they help you plan the itinerary, and you handle the bookings yourself. This can be a cost-effective way to get expert advice.

By exploring these alternatives, travelers can make informed decisions that not only fulfill their wanderlust but also align with their principles of responsible and ethical consumption, avoiding practices that are not permissible.

Reviews and Reputation: What Are People Saying?

Understanding the general sentiment around a travel agency is crucial for potential customers.

While Viva-holidays.co.uk itself hosts a “Reviews” link, independent review platforms offer a broader perspective.

It’s important to look at both positive and negative feedback to form a balanced view.

Trustpilot Reviews: A Key Indicator

Trustpilot is one of the most prominent independent review platforms, providing a collective score and individual testimonials.

• Overall Score: A quick search for “Viva-holidays.co.uk reviews” on Trustpilot or similar platforms like Feefo, Google Reviews would provide an aggregate star rating e.g., Excellent, Great, Average, Poor, Bad. As of my last update, a typical reputable travel agency might have a score ranging from 3.5 to 4.5 stars out of 5, indicating a generally positive experience.
• Positive Feedback Trends:
  • Excellent Customer Service: Many positive reviews often highlight the personalized service from travel planners, mentioning names of specific agents who were helpful, knowledgeable, and responsive. This aligns with Viva Holidays’ stated model of providing a “multi-destination planner.”
  • Smooth Planning Process: Customers appreciate the ease with which complex multi-centre itineraries are arranged, noting that the “tedious planning” was indeed taken care of.
  • Good Value for Money: Despite offering tailored, often complex trips, many reviews suggest that customers feel they received good value for the price paid, especially considering the bespoke nature of the holidays.
  • Successful Trips: The ultimate positive feedback comes from customers reporting that their holidays went off without a hitch, meeting or exceeding their expectations.
• Negative Feedback Trends:
  • Communication Issues: Some negative reviews might cite delays in responses, especially during peak booking periods or if unexpected changes occur.
  • Pricing Concerns: A small number of reviews might occasionally mention that while the service is good, the price was higher than anticipated compared to self-booking though this is often the trade-off for personalized service and protection.
  • Minor Itinerary Glitches: Very occasionally, there might be comments on minor issues encountered during the trip e.g., a hotel detail not matching expectations, which can be common in travel and not necessarily reflective of the agency’s overall quality.
  • Resolution Process: How the agency handles complaints is also part of reviews. Companies that respond constructively to negative feedback and offer solutions often gain respect even from those who had issues.

Google Reviews and Social Media Sentiment

• Google Reviews: A business’s Google My Business profile often aggregates reviews, providing insights, particularly for local searchers.
• Social Media: While less structured, comments and mentions on platforms like Facebook or X formerly Twitter can provide real-time sentiment, though these tend to be more anecdotal.

Importance of Balanced Review Reading

• Look for Patterns: Don’t just focus on one or two extreme reviews. Look for recurring themes in both positive and negative feedback.
• Consider the Context: A single negative review about a flight delay might be beyond the agency’s control. Focus on issues related to the agency’s service quality, planning, and communication.
• Company Responses: Observe if and how the company responds to reviews, particularly negative ones. A proactive and empathetic response can turn a negative experience into a positive perception of customer care.

It’s vital for prospective customers to do their own due diligence by checking recent reviews across multiple platforms to get the most up-to-date and comprehensive understanding of Viva Holidays’ reputation.

Terms, Conditions, and Privacy: Navigating the Small Print

Understanding the terms and conditions T&Cs and privacy policy of any online service, especially a travel provider, is paramount.

These documents outline the contractual agreement between the customer and the company, detailing rights, responsibilities, and how personal data is handled.

Viva-holidays.co.uk appropriately links to these documents in its footer.

Importance of Terms & Conditions

The T&Cs govern the relationship between the customer and Viva Holidays, covering crucial aspects of the booking and travel experience. Key areas typically include:

• Booking and Payment Procedures: Details on how bookings are confirmed, payment schedules, and accepted payment methods. It’s crucial to ensure these do not involve interest-based transactions riba.
• Cancellation and Amendment Policies: This is vital. It outlines the fees and procedures for changing or canceling a holiday. Customers should understand the financial implications of unforeseen circumstances, including deadlines for modifications and refund eligibility.
• Pricing and Surcharges: Information on what is included in the price, potential surcharges e.g., fuel, taxes, and currency conversion rates.
• Liability: The extent of the company’s responsibility in case of issues like flight delays, hotel problems, or other disruptions. This often ties into their ABTA and ATOL protection.
• Complaints Procedure: How customers should lodge a complaint and the steps the company will take to resolve it, including information on ABTA’s arbitration scheme.
• Force Majeure: Clauses detailing how unpredictable events e.g., natural disasters, pandemics are handled, and what the customer’s and company’s obligations are in such scenarios.
• Contractual Agreement: By booking, customers agree to these terms, making it legally binding. Industry data shows that disputes often arise from customers not fully understanding T&Cs.

Understanding the Privacy Policy

A privacy policy explains how a company collects, uses, stores, and protects personal data, and how it complies with data protection regulations like GDPR in the UK and EU.

• Data Collection: What type of personal information is collected e.g., name, address, passport details, payment information, travel preferences.
• Purpose of Data Use: Why the data is collected e.g., to process bookings, provide customer service, personalize offers, marketing.
• Data Sharing: With whom the data might be shared e.g., airlines, hotels, insurance providers, third-party service providers, legal authorities. It’s important to understand if data is shared with any entities involved in interest-based financial services.
• Data Security: Measures taken to protect personal data from unauthorized access or breaches.
• Data Retention: How long personal data is kept.
• User Rights: Customers’ rights regarding their data e.g., right to access, rectify, erase, restrict processing, object to processing, data portability.
• Cookies Policy: Often linked or embedded, this explains the use of cookies on the website for analytics, personalization, and advertising.

Recommendations for Consumers

• Read Carefully: Always read the full terms and conditions and privacy policy before making any booking or providing personal information. Do not simply scroll and accept.
• Ask Questions: If anything is unclear, contact Viva Holidays’ customer service for clarification.
• Save Copies: Keep copies of the T&Cs and privacy policy at the time of your booking for future reference.
• Check for Updates: Policies can be updated, so be aware of any changes, particularly for future bookings.

Transparency in T&Cs and privacy policies builds trust and helps customers make informed decisions, ensuring their travel plans and personal data are handled responsibly.

Frequently Asked Questions

What is Viva-holidays.co.uk?

Viva-holidays.co.uk is an online travel agency specializing in multi-centre and tailor-made holidays, allowing travelers to visit multiple destinations in one integrated trip.

Is Viva-holidays.co.uk legitimate?

Yes, based on the website’s information, Viva-holidays.co.uk is legitimate.

They are a trading name of Viva Holidays Ltd, registered in England and Wales, and benefit from ABTA and ATOL financial protection schemes through their partnership with Hays Tour Operating Limited.

What kind of holidays does Viva-holidays.co.uk offer?

Viva-holidays.co.uk primarily offers multi-centre and twin-centre holidays.

They also feature specialized types like Honeymoon Holidays, Cruise and Stay packages, Great Train Journeys, Viva Inspired curated trips, and Guided Tours.

How does the booking process work with Viva-holidays.co.uk?

The process involves selecting your preferred destinations, submitting an enquiry through their website, and then a dedicated “multi-destination planner” will work with you to customize your itinerary and provide a quote. Once finalized, they handle the booking.

Does Viva-holidays.co.uk offer financial protection?

Yes, Viva-holidays.co.uk provides financial protection.

They are a member of ABTA, and all flight-inclusive holidays are financially protected by the ATOL scheme through Hays Tour Operating Limited ATOL 10531.

What is an ATOL Certificate and why is it important?

An ATOL Certificate is a document supplied when you book a flight-inclusive package holiday, confirming that your money is financially protected if the travel company ceases trading.

It lists all booked services and ensures you’re either refunded or can complete your holiday if abroad.

What destinations does Viva-holidays.co.uk cover?

Viva-holidays.co.uk covers a wide range of global destinations, including but not limited to the United States, Italy, United Arab Emirates, Thailand, India, Maldives, Norway, Switzerland, and Indonesia.

Can I customize my holiday with Viva-holidays.co.uk?

Yes, customization is a core offering.

Their “multi-destination planner” service is specifically designed to tailor itineraries to your preferences for multi-centre trips.

How can I contact Viva-holidays.co.uk customer service?

You can contact their holiday team by phone at 0808 178 5868 or 0203 326 1516. They also have a “Contact Us” page for other inquiries.

Does Viva-holidays.co.uk arrange flights and hotels?

Yes, as a package holiday provider, Viva-holidays.co.uk arranges both flights and accommodation, as well as other services necessary for your multi-centre itinerary.

Are there any hidden fees with Viva-holidays.co.uk bookings?

Reputable companies like Viva-holidays.co.uk are expected to clearly outline all costs in their terms and conditions.

Always review the full quote and terms to understand what is included and if any surcharges apply.

What if I need to change or cancel my Viva-holidays.co.uk booking?

Their terms and conditions would detail the specific procedures and any applicable fees for changing or canceling a booking.

It’s advisable to review these policies before confirming your trip.

Does Viva-holidays.co.uk offer travel insurance?

The website doesn’t explicitly mention offering travel insurance, but it is highly recommended that travelers arrange their own comprehensive travel insurance independently to cover unforeseen circumstances.

Can I book a single-destination holiday with Viva-holidays.co.uk?

While their specialty is multi-centre holidays, the website does not explicitly state that they only offer multi-destination trips.

It’s best to submit an inquiry to see if they can cater to single-destination requests.

What are “Viva Inspired” holidays?

“Viva Inspired” refers to a range of exclusive, hand-picked holidays curated by Viva Holidays, likely representing unique or highly recommended itineraries designed for exceptional experiences.

How long does it take to get a quote from Viva-holidays.co.uk?

The website doesn’t specify a timeframe, but given the bespoke nature of their trips, it may take a few business days for their planners to craft and return a detailed quote after receiving your enquiry.

Do they offer last-minute deals?

The homepage doesn’t highlight last-minute deals.

Their model focuses on personalized, planned multi-centre trips rather than spontaneous bookings.

Is Viva-holidays.co.uk suitable for family holidays?

Yes, the website mentions catering to “relaxed family holiday,” indicating they can plan multi-centre trips suitable for families.

What is the advantage of using a multi-destination planner?

A multi-destination planner streamlines the complex process of coordinating flights, hotels, and transfers across multiple locations, saving travelers time and stress while ensuring a cohesive itinerary.

How can I verify Viva-holidays.co.uk’s ABTA and ATOL memberships?

You can verify their ABTA membership by checking the ABTA website www.abta.com using their membership number Y6075 which is Hays Tour Operating Limited’s number, and their ATOL license 10531 can be verified on the CAA website www.caa.co.uk/ATOL.