Based on looking at the website Dino.co.uk, it appears to be a well-established online retailer specializing in composite decking, fencing, and cladding products. The site positions itself as the “UK’s

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

#1 Rated Composite Supplier,” a claim bolstered by a strong 4.7/5 “Excellent” rating based on over 3,600 reviews on Trustpilot. This immediate social proof suggests a positive customer experience, focusing on high-quality, durable, and low-maintenance outdoor construction materials that aim to enhance property aesthetics and functionality.

0.0

0.0 out of 5 stars (based on 0 reviews)

Excellent0%

Very good0%

Average0%

Poor0%

Terrible0%

There are no reviews yet. Be the first one to write one.

Amazon.com: Check Amazon for Dino.co.uk Reviews
Latest Discussions & Reviews:

The website emphasizes direct-to-consumer sales, which reportedly leads to “significantly lower” prices by cutting out middlemen, a compelling proposition for those looking to undertake home improvement projects without unnecessary markups.

They highlight product availability with all items “in stock” and promise “express delivery” within days, which addresses a common pain point for customers seeking timely project completion.

Furthermore, Dino.co.uk offers a 10-year warranty on their composite decking, indicating confidence in their product’s longevity and performance.

For potential customers, this translates to peace of mind and a focus on long-term value in their outdoor investments.

Table of Contents

Evaluating Dino.co.uk: A Deep Dive into Their Composite Solutions

Dino.co.uk presents itself as a leading provider of composite outdoor building materials in the UK.

This section delves into various aspects of their offering, from product range to customer service and value proposition, providing a comprehensive overview for anyone considering their composite solutions.

Product Range and Innovation

Dino.co.uk focuses on three core composite product categories: decking, fencing, and cladding, all designed for durability, low maintenance, and aesthetic appeal.

Their commitment to offering a diverse yet specialized range allows them to cater to various outdoor renovation needs.

Composite Decking

Composite decking is a flagship product for Dino.co.uk, combining the natural look of wood with enhanced durability. Dunhamhale.co.uk Reviews

Material Composition: Typically made from a blend of recycled wood fibers and plastic, which contributes to its eco-friendly aspect and resistance to rot, warping, and splinters. This material also means no need for staining, sealing, or painting, reducing ongoing maintenance efforts.
Aesthetics: Available in various colors and textures, including options with wood grain finishes. For instance, products like “Grey Composite Decking – Ash 4m” and “Light Grey Composite Decking – Stone 4m” highlight their color palette. Some planks are even double-sided, offering flexibility in design patterns during installation.
Durability and Warranty: Dino.co.uk emphasizes that their decking is “engineered to withstand the elements and resist fading.” They back this claim with a 10-year limited warranty on all composite decking products, covering manufacturing defects. This extended warranty period is a significant indicator of product quality and manufacturer confidence.
Installation: The website mentions “hidden fasteners” e.g., 6mm and 3mm Hidden Fasteners for a cleaner, seamless look, and adjustable pedestal supports, suggesting a user-friendly installation process that even DIY enthusiasts might find manageable. One customer review specifically noted the ease of using 6mm fasteners.

Composite Fencing

For securing outdoor spaces with a modern touch, Dino.co.uk offers composite fencing.

Design and Functionality: Designed for both style and function, providing a “contemporary aesthetic” while being “durable, lightweight.” Products like “Grey Composite Fencing” and “Black Composite Fencing” indicate color options.
Maintenance: Similar to decking, composite fencing is low-maintenance, requiring less upkeep compared to traditional timber fences.
Customer Feedback: Reviews highlight the quality and ease of installation, with one customer noting, “The fencing is good quality fencing and clearly well made.” Another described the fitting process as “a 3 out of 10 on a DIYer scale,” indicating its accessibility for homeowners.

Composite Cladding

Composite cladding is presented as a solution to enhance outdoor areas with minimal upkeep.

Ease of Installation: The product is designed for “easy installation with hidden fasteners,” reducing visible screws or clips for a cleaner finish.
Low Maintenance: Requires “minimal maintenance,” making it a practical choice for long-term exterior finishing.
Visual Impact: A customer commented that “The composite cladding looks great and should last for years,” underscoring its aesthetic appeal and durability.

Pricing Strategy and Value Proposition

Dino.co.uk’s pricing model is centered on a direct-to-consumer approach, aiming to provide competitive pricing by eliminating intermediaries.

Direct-to-Consumer Model

Cost Savings: By purchasing directly from the “official Dino Decking® online store,” customers can “enjoy substantial cost savings without compromising on quality.” This model is highlighted as a way to avoid “unnecessary markups” typical of traditional retail channels.
Transparency: Dino.co.co.uk states they “believe in transparency and honesty when it comes to pricing our products.” They explicitly advise customers to be wary of “misleading promotional sales tactics” used by some competitors, such as “spring discount sale” prices that hide true costs behind inflated suggested retail prices. They aim to maintain “consistent, competitive pricing.”

Price Points Examples

While prices can fluctuate, some listed examples provide an idea of their range:

Composite Decking: Ranges from £24.99 to £34.99 inc VAT for a 4m length, depending on the specific product e.g., Ash, Stone, Savanna, Anthracite.
Fixings: Hidden fasteners are priced at £19.99 to £29.99 inc VAT per 100-bag box.
Substructure/Supports: Aluminium joists are £24.99 inc VAT per 3.6m, and adjustable pedestal supports are £6.99 inc VAT per unit.
Cladding: Grey Composite Cladding – Anthracite 4m is £19.99 inc VAT per length.
Fencing: Both Grey and Black Composite Fencing are listed at £224.99 inc VAT.

These prices, combined with the stated benefits of buying direct, suggest a strong value proposition for customers seeking high-quality composite materials at potentially lower costs. Myrqvist.com Reviews

Customer Service and Support

Customer service appears to be a significant strength for Dino.co.uk, with numerous positive mentions in reviews.

Accessibility and Responsiveness

Multiple Contact Channels: Customers can reach them via phone 01942 355968 or email [email protected].
Business Hours: Their support team is available Monday to Friday, 9:00 AM to 5:30 PM.
Prompt Replies: Multiple customers praised the responsiveness, with one stating they “had prompt replies from Sarah, who answered all my questions” via email. Another highlighted that “the phone is always answered promptly and they are on hand to advise on required amounts.” This suggests a commitment to timely and helpful communication.

Advice and Assistance

Pre-Purchase Guidance: Staff are noted for “offering advice that wasn’t just about selling more products,” helping customers accurately calculate material needs.
Problem Resolution: The ability to easily return over-ordered fixings and receive quick reimbursements, as well as promptly sending out missing top caps, indicates a flexible and customer-centric approach to problem-solving.
Delivery Coordination: Customers are notified via email a minimum of one working day prior to delivery, with options to rearrange if the date is inconvenient. This proactive communication minimizes delivery-related issues.

Customer Testimonials

The website prominently features numerous five-star reviews from Trustpilot, underscoring positive experiences:

“I have had no complaints at all dealing with this company. I e-mailed several times before I started my project and had prompt replies from Sarah…” – C. Beatle★★★★★
“Very helpful, I made an order expecting it in the time frame they said, but was surprised when it was delivered early. The driver was very helpful and polite.” – Hazel Maclennan★★★★★
“Nothing is too much trouble the service you get is next to none.” – S. Sykes★★★★★
“This is a fantastic company selling a fantastic product. Absolutely no complaints. The delivery was prompt and the decking is exactly as described in the brochure. And their customer service unlike others actually answers the phone within a few seconds, relates to the customer, and actually provides a service!” – H. Mernessa★★★★★

These testimonials consistently praise the helpfulness of staff, efficient communication, and proactive problem-solving, reinforcing the impression of strong customer support.

Delivery and Logistics

Dino.co.uk places a strong emphasis on quick and efficient delivery, a crucial factor for construction and home improvement projects.

Speed of Delivery

In-Stock Guarantee: A key promise is that “All items are in stock. Delivery within days.” This helps alleviate concerns about long lead times.
Typical Lead Times: The FAQ states that decking inventory is “readily available and can be delivered within a week of placing your order.” Smaller items and free sample packs typically take “a few days.”
Exceeding Expectations: Several customer reviews mention unexpectedly fast deliveries, with one noting they “was surprised when it was delivered early,” and another stating, “Dino decking was the only company that could deliver within a few days of the order. I was surprised as everybody else was stating 6 weeks plus.” This indicates a reliable and often expedited service.

Delivery Process

Notification: Customers receive an email notification with a minimum of one working day’s notice prior to delivery, indicating when their order is ready for dispatch.
Flexibility: If the scheduled delivery date is inconvenient, customers can notify Dino.co.uk to “endeavor to rearrange the delivery for a more suitable day the following week.”
Driver Assistance: Many reviews specifically commend the delivery drivers for being helpful and polite, often assisting with unloading and parking. For instance, “The driver was very helpful and polite. The composite fencing was unloaded onto my property where i requested.” and “When Andrew arrived he parked on our drive making it easier to take into our back garden. He helped us unload everything and was a really friendly man.” This level of service enhances the overall delivery experience.

Collection Option

For customers in the local area or those who prefer picking up their orders, Dino.co.uk offers a collection service. Dutchexpatshop.com Reviews

Warehouse Location: Orders can be collected from their warehouse at Unit 1 Wetheral Close, Hindley Industrial Estate, Hindley Green, Wigan WN2 4HS.
Convenience: While not strictly necessary to arrange in advance, they recommend contacting them beforehand for larger orders to “speed up the process.”
Hours: The warehouse is open for collections Monday to Friday from 09:00 to 17:30. Customers need to bring full order details for a smooth process.

Trust and Reputation

Dino.co.uk heavily leverages its strong online reputation, particularly through Trustpilot, to build trust with potential customers.

Trustpilot Rating

High Score: The website prominently displays a “4.7/5 rated Excellent” score on Trustpilot, based on “3,692 reviews.” This high volume of overwhelmingly positive feedback is a significant indicator of customer satisfaction.
“UK’s #1 Rated”: This claim, supported by the Trustpilot data, positions Dino.co.uk as a market leader in terms of customer perception and product quality.

Beyond the aggregated score, specific customer reviews further solidify their reputation:

Consistency: Many reviews praise consistent quality, quick delivery, and excellent customer service across various interactions and product types decking, fencing, cladding.
Reliability: Customers highlight the company’s reliability in meeting delivery promises and assisting with issues like incorrect orders or additional needs. For example, “Dino decking was the only company that could deliver within a few days of the order” during a period when others quoted six weeks.
Product Quality: Repeated comments about the “excellent quality decking,” how it “looks lovely with the wood grain,” and that “all components seem to be robust and of good quality” underscore positive perceptions of their products.

Warranty and Samples

10-Year Limited Warranty: Offering a substantial warranty on composite decking demonstrates confidence in the product’s longevity and provides a long-term assurance to customers.
Free Sample Packs: The availability of “Free Sample Packs” allows potential buyers to “compare the colours and get a true feeling of the Dino Decking range” before committing to a larger purchase. This transparency and ability to physically inspect the product build further trust.

Overall, Dino.co.uk presents a compelling case for reliability and quality, backed by numerous satisfied customers and tangible commitments like warranties and sample offerings.

Environmental and Ethical Considerations

While the primary focus of Dino.co.uk is on product quality and customer service, the nature of composite materials inherently touches upon environmental aspects, which is a growing consideration for many consumers.

Recycled Materials

Eco-Friendly Composition: Composite decking, fencing, and cladding are typically made from a blend of recycled wood fibers and recycled plastics. This utilization of waste materials contributes to a more sustainable manufacturing process compared to virgin materials.
Reduced Waste: By using recycled content, Dino.co.uk’s products implicitly help divert materials from landfills, reducing environmental impact.
Sustainability Statement: The website mentions “eco-friendly” in relation to their composite decking. This suggests an awareness and commitment to minimizing their ecological footprint through their product offerings.

Longevity and Maintenance

Reduced Resource Consumption: The durability and low-maintenance nature of composite products mean they don’t require frequent replacement or the use of harsh chemicals for upkeep e.g., stains, sealants, paints that might contain VOCs. This reduces the consumption of new resources over time and minimizes chemical runoff.
Long Lifespan: A 10-year warranty suggests a product designed for long-term use, which inherently makes it more sustainable than materials that degrade quickly and need frequent replacement. This aligns with principles of responsible consumption by reducing overall demand for new materials and manufacturing processes.

Ethical Sourcing Implicit

While the website doesn’t detail specific ethical sourcing policies for its raw materials, the focus on recycled content suggests a commitment to utilizing existing resources rather than solely relying on newly harvested timber, which can sometimes be linked to deforestation concerns if not managed responsibly. Empirelearning.com Reviews

For consumers prioritizing ethical and sustainable choices, products that incorporate recycled materials are generally viewed more favorably.

Technical Specifications and Installation Guidance

Dino.co.uk provides sufficient information and tools on its website to help customers understand product specifications and plan their installations effectively.

Product Dimensions and Details

Standard Lengths: Decking boards are commonly available in 4m lengths, which simplifies planning for many standard outdoor spaces. One review highlighted that Dino is “one of the few suppliers offering 2.4 metre decking boards which saved me a lot of cutting,” suggesting they also cater to specific needs.
Fasteners: The availability of both 6mm and 3mm hidden fasteners sold in 100-bag boxes indicates options for different spacing preferences and aesthetic finishes.
Substructure Components: They offer essential supporting elements like Aluminium Joists 3.6m lengths and Adjustable Pedestal Supports, which are crucial for a stable and level installation.

Installation Guidance

Hidden Fasteners: The concept of “hidden fasteners” is emphasized for a clean, professional finish, implying a system designed for ease of use and aesthetic appeal.
Customer Experience with Installation: Several customer reviews touch upon the ease of installation. One mentioned that they “successfully installed by me over one weekend” and found the components “robust and of good quality.” Another described fitting the fencing system “with ease, probably say it was a 3 out of 10 on a DIYer scale.” This informal feedback suggests that their products are accessible for those with basic DIY skills.
Sample Packs: The “Free Sample Pack” allows customers to physically inspect the product, which can be invaluable for understanding texture, color, and how components might fit together before committing to a larger order.
Online Catalogue: The presence of an “online catalogue” further assists in visualizing the full product range and making informed decisions.
Customer Support for Planning: The customer service team’s ability to “advise on required amounts” is a significant benefit, especially for larger projects where accurate material calculation can prevent costly errors or delays. This personal guidance complements the technical specifications by providing practical application advice.

While a comprehensive installation guide isn’t overtly highlighted as a separate downloadable document on the provided text, the focus on user-friendly components, expert advice, and the general ease of installation reported by customers suggests that Dino.co.uk aims to make the building process as straightforward as possible.

Frequently Asked Questions

What is Dino.co.uk?

Dino.co.uk is an online retailer based in the UK specializing in the sale of composite decking, fencing, and cladding products directly to consumers.

What products does Dino.co.uk offer?

Dino.co.uk offers a range of composite products including composite decking, composite fencing, and composite cladding, along with essential installation accessories like fixing clips, substructure components e.g., aluminium joists, adjustable pedestals, and balustrade systems. Bugaway.uk Reviews

Are all products on Dino.co.uk in stock?

Yes, Dino.co.uk strives to keep all of its products in stock at all times.

If a product is out of stock, it will be clearly indicated on the product page.

How quickly does Dino.co.uk deliver orders?

Dino.co.uk aims for express delivery, with most decking orders delivered within a week of placement.

Small-item orders and free sample packs typically take a few days.

Can I get a free sample pack from Dino.co.uk?

Yes, Dino.co.uk offers a free sample pack that includes a piece of each color currently available in their decking range, allowing you to compare colors and feel the quality. Iactivate.host Reviews

Does Dino.co.uk offer a warranty on its products?

Yes, Dino.co.uk provides a 10-year limited warranty on all its composite decking products, ensuring they are free from manufacturing defects.

How can I contact Dino.co.uk customer service?

You can contact Dino.co.uk customer service by phone at 01942 355968 or by email at [email protected].

Their business hours are Monday to Friday, 9:00 AM to 5:30 PM.

What is Dino.co.uk’s Trustpilot rating?

Dino.co.uk has an “Excellent” rating of 4.7 out of 5 stars on Trustpilot, based on over 3,600 reviews.

Can I collect my order from Dino.co.uk?

Yes, you can collect your order from their warehouse located at Unit 1 Wetheral Close, Hindley Industrial Estate, Hindley Green, Wigan WN2 4HS. Airpeaceofmind.com Reviews

They recommend contacting them beforehand for large orders.

What are the benefits of composite decking from Dino.co.uk?

Dino.co.uk’s composite decking is low-maintenance, cost-effective, and eco-friendly.

It combines the beauty of wood with the durability of composite, resisting rot, warping, and fading, and doesn’t require staining or painting.

How do Dino.co.uk’s prices compare to other suppliers?

Dino.co.uk claims to offer competitive prices by selling directly from their online store, eliminating the middleman and passing savings directly to the customer without unnecessary markups.

They advise customers to be wary of misleading promotional sales tactics from other companies. Xt.com Reviews

Are Dino.co.uk’s products easy to install for DIY projects?

Based on customer reviews, many users found the installation of Dino.co.uk’s products, including decking and fencing, to be relatively easy, with some describing it as manageable for DIY enthusiasts. They offer hidden fasteners for a clean finish.

Does Dino.co.uk offer different color options for its products?

Yes, their composite products are available in a variety of textures and colors, such as Ash, Stone, Savanna, and Anthracite for decking, and grey and black options for fencing.

Free sample packs are available to help with color selection.

Can I get a quote for a large project from Dino.co.uk?

Yes, you can obtain a quote by visiting their trade counter, contacting them by phone at 01942 355968, or by email at [email protected].

Their customer service team can assist with product quantities and pricing. Movavi-video-editor.en.uptodown.com Reviews

What are Dino.co.uk’s business hours for customer service and collection?

Dino.co.uk is open Monday to Friday from 9:00 AM to 5:30 PM for both customer service inquiries and order collections.

What kind of substructure materials does Dino.co.uk provide?

Dino.co.uk provides essential substructure components such as Aluminium Joists and Adjustable Pedestal Supports to ensure proper installation and stability for their composite products.

Does Dino.co.uk have a social media presence?

Yes, Dino.co.uk has a presence on platforms like Facebook, Instagram, and YouTube.

Is Dino.co.uk suitable for both residential and commercial projects?

While the website primarily showcases residential applications, the durability and low-maintenance nature of their composite products make them suitable for a range of applications, potentially including light commercial use, though specific details are not provided.

How does Dino.co.uk ensure product quality?

Dino.co.uk states that their products are “engineered to withstand the elements and resist fading.” They back this with a 10-year limited warranty on decking, indicating a commitment to long-lasting quality. Doghouse.co.uk Reviews

What should I do if I have more questions not covered in the FAQ?

Dino.co.uk encourages customers with further questions to contact their support team directly by email at [email protected] or by phone at 01942355968. They also have a more detailed FAQ section on their website.

Dino.co.uk Reviews