Onlinecarpets.co.uk Reviews

Based on reviewing the website Onlinecarpets.co.uk, it appears to be a legitimate online retailer specializing in various types of flooring.

The site emphasizes its commitment to offering competitive pricing, a broad selection, and customer-focused services like free samples and clear delivery information.

They highlight a “Lowest Price Guaranteed” policy and showcase a significant number of positive customer reviews, suggesting a reputable operation in the online flooring market.

You want quality, a good price, and a smooth experience without the headaches.

Onlinecarpets.co.uk aims to tackle these concerns head-on, promising not just low prices but also a comprehensive range of products from carpets to artificial grass, backed by what they claim are thousands of satisfied customers.

This review aims to break down what they offer, how they operate, and what you can expect when considering them for your flooring needs, helping you make an informed decision for your next home upgrade.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Onlinecarpets.co.uk: A Deep Dive into Their Offerings

Onlinecarpets.co.uk positions itself as a go-to online destination for a wide array of flooring solutions.

Their primary focus is on providing competitive pricing without compromising on quality, a claim often echoed by online retailers.

They seem to understand the common reservations about buying flooring sight-unseen, hence the emphasis on free samples.

Product Range and Variety

When you’re looking to upgrade your home, variety is key.

Onlinecarpets.co.uk appears to deliver on this front, offering a diverse selection that caters to different tastes, budgets, and functional requirements. It’s not just about carpets. they’ve broadened their horizons.

• Carpets: This is their namesake, and they boast a “huge selection,” with prices starting from just £3.75 per square meter. They feature various types, including Saxony and Loop carpets, indicating options for different textures and durability levels. For example, the Liberty Heathers Carpet is listed at £5.49/m² RRP £11.99/m² and the Avalon Saxony Feltback Carpet at £7.99/m² RRP £15.99/m², suggesting significant discounts.
• Vinyl Flooring: Starting from £6.79 per square meter, their vinyl range promises a “huge range of designs.” This type of flooring is known for its durability, water resistance, and ease of maintenance, making it suitable for kitchens, bathrooms, and high-traffic areas.
• Laminate Flooring: With prices from £7.75 per square meter, laminate offers a cost-effective alternative to hardwood, providing a similar aesthetic with enhanced durability and easier installation.
• Luxury Vinyl Tiles LVT: Advertised from £22.99 per square meter, LVT combines the aesthetics of natural materials like wood or stone with the practical benefits of vinyl, such as water resistance and resilience.
• Underlay & Accessories: Crucially, they also provide underlay, door bars, grippers, and adhesives. This comprehensive approach means customers can potentially source all their flooring installation needs from one place, simplifying the purchasing process.
• Artificial Grass: An interesting addition to their portfolio, starting at £4.99 per square meter. This caters to outdoor spaces, offering a low-maintenance alternative to natural lawns.

Pricing Strategy and Value Proposition

The website prominently features a “Lowest Price Guaranteed” slogan, which is a strong marketing hook.

They claim to price check daily and offer significant savings compared to high street stores.

This strategy is designed to instill confidence in customers that they are getting the best deal.

• Competitive Edge: The listed examples, like the Liberty Heathers Carpet at £5.49/m² RRP £11.99/m², illustrate their claim of substantial discounts. These comparative prices suggest a focus on undercutting traditional retail pricing.
• VAT Inclusive Pricing: A notable transparency point is their declaration that “All of our prices include VAT.” This prevents “nasty surprises during checkout,” which can be a common frustration for online shoppers. This simple detail builds trust.
• “Do not be put off by our low prices!”: This specific statement on their homepage directly addresses a potential customer concern: that low prices might indicate low quality. They explicitly counter this by stating their flooring is “of the highest quality,” aiming to manage expectations and reassure buyers.

Customer Experience: From Samples to Delivery

Online shopping for flooring presents unique challenges, primarily the inability to physically inspect the product.

Onlinecarpets.co.uk seems to have structured its customer experience to mitigate these concerns, focusing on accessibility, support, and clear logistics. Joegraham.co.uk Reviews

The Importance of Free Samples

One of the most crucial elements of buying flooring online is the ability to see and feel the product before committing to a large purchase.

Onlinecarpets.co.uk addresses this by offering free flooring samples.

• Visual and Tactile Assessment: Being able to order up to six different colour samples allows customers to assess the color accuracy, texture, and overall quality in their own home lighting and against their existing decor. This is critical for making an informed decision, as screen representations can often be misleading.
• Reducing Return Risks: By providing samples, the company likely aims to reduce the likelihood of returns due to dissatisfaction with the product’s appearance or feel. This benefits both the customer and the business.
• Decision-Making Aid: The samples empower customers to “decide on the colour and quality before purchasing,” which is invaluable for a product with such a significant visual impact on a home.

Delivery and Shipping Policies

Delivery logistics can often be a make-or-break factor for online purchases, especially for bulky items like flooring.

Onlinecarpets.co.uk clearly outlines its delivery policy, emphasizing speed and cost-effectiveness.

• Free Fast Delivery: They offer “FREE Fast Delivery on orders over £249.” This is a significant incentive, as shipping costs for flooring can be substantial. For orders below this threshold, customers would need to consult the delivery page for charges.
• Delivery Information Page: The website directs users to a dedicated “Delivery Info” page for more details, indicating a commitment to transparency regarding their shipping processes, timings, and any potential restrictions.
• Timely Delivery: The “Fast Delivery” promise suggests they prioritize efficient dispatch and transit, which is a key factor for customers planning home renovations or installations.

Payment Flexibility

Onlinecarpets.co.uk integrates modern payment solutions to cater to various financial preferences.

• Interest-Free Split Payments: They highlight the option to “Split your payments, Interest Free! With Klarna and PayPal.” This flexibility allows customers to manage their budget more effectively, making larger purchases more accessible.
• Klarna and PayPal Integration: The inclusion of popular payment gateways like Klarna and PayPal not only provides payment flexibility but also adds a layer of trust and security, as these platforms often come with buyer protection policies. This is a smart move for high-ticket items.

Building Trust: Reviews, Support, and Guarantees

Onlinecarpets.co.uk appears to leverage social proof and customer service accessibility to build confidence among potential buyers.

Leveraging Customer Reviews and Trust Badges

The website prominently displays its review statistics and trust accreditations, aiming to demonstrate its reliability and customer satisfaction levels.

• “35,000 5 Star Reviews” / “Over 38,000 five star reviews”: This substantial number, though presented slightly differently in various sections, is a powerful indicator of a large and generally satisfied customer base. High review counts, especially positive ones, are a strong form of social proof.
• “Platinum Trusted Service”: This badge, likely from an independent review platform like Feefo or Trustpilot though not explicitly named on the homepage snippet, signals external validation of their service quality. Such accreditations are vital for building consumer confidence.
• “Read verified reviews”: Encouraging users to read verified reviews adds to the credibility, suggesting transparency and authenticity in their feedback collection.

Customer Support and Accessibility

Effective customer support is critical for any online business, especially when dealing with product queries, order issues, or delivery concerns.

Onlinecarpets.co.uk provides clear channels for communication.

• Direct Contact Information: They list a Freephone number 0800 9705 705 and an email address [email protected]. This direct access to customer service is reassuring for customers who may have questions or encounter issues.
• Operating Hours: The website snippet shows specific operating hours for various dates, including holidays. This level of detail is helpful for customers planning to call and indicates a structured approach to customer service availability.
• “Need help? Visit our advice centre”: This suggests a resource hub where customers can find answers to common questions or guidance on flooring selection and installation, further enhancing the self-service aspect of their support.

Price Match Guarantee

The “Lowest Price Guaranteed” is more than just a marketing slogan. Petshop.co.uk Reviews

It implies a price match policy, which can be a significant benefit to consumers.

• Confidence in Pricing: This guarantee aims to eliminate the need for customers to shop around extensively, as they are assured they won’t find a better price elsewhere. If they do, the company commits to matching it.
• Commitment to Value: Such a guarantee underscores the company’s confidence in its pricing strategy and its dedication to providing genuine value to its customers.

Operational Efficiency and Website Usability

Beyond products and prices, the overall operational efficiency and the user-friendliness of the website play a crucial role in the customer journey.

User Interface and Navigation

A well-designed website is intuitive and easy to navigate, allowing customers to find what they need quickly.

• Clear Categories: The homepage snippet shows clear categories like “Carpets,” “Vinyl,” “Laminate,” “Offers,” and “Underlay & Accessories.” This straightforward categorization helps users browse efficiently.
• Search Functionality: While not explicitly detailed in the snippet, a robust search function would complement these categories, allowing users to find specific products by name, type, or other criteria.
• “Shop Now” Calls to Action: Prominent “Shop Now” buttons for various flooring types e.g., “Carpets from only £3.75m² Shop Now” encourage immediate action and streamline the purchasing path.

Account Management and Order Tracking

For repeat customers or those with ongoing orders, account management features are essential.

• My Account Section: The presence of “My Account,” “Sign in,” “Register,” “Account Dashboard,” and “My Orders” indicates a comprehensive system for users to manage their profiles, track past purchases, and monitor current orders.
• Address Book: An “Address Book” feature suggests convenience for repeat purchases, allowing users to save multiple delivery addresses. This is a small but impactful detail that enhances user experience.

Inspiration and Advice Resources

Beyond just selling products, providing valuable content can enhance the customer experience and build authority.

• “Let us inspire you Curated flooring inspiration from our experts Inspire Me”: This section suggests they offer content related to design ideas, trends, or project showcases, which can help customers visualize how different flooring types might look in their homes.
• “Visit our advice centre Read More”: An advice center is a valuable resource for answering common questions about flooring types, installation, maintenance, or measurement. This positions Onlinecarpets.co.uk as a knowledgeable source, not just a retailer.

Potential Considerations and Best Practices

While Onlinecarpets.co.uk presents a strong case, it’s always wise to consider some general best practices for online shopping, regardless of the retailer.

Verifying Reviews Independently

While the website boasts a high number of 5-star reviews and “Platinum Trusted Service,” it’s always a good practice to:

• Check Third-Party Review Sites: Independently search for Onlinecarpets.co.uk reviews on platforms like Trustpilot, Google Reviews, or Feefo if they mention it to get a broader perspective and verify the authenticity of the claims. Look for trends in feedback, both positive and negative.
• Read Recent Reviews: Pay attention to recent reviews to gauge current service levels, as customer service and delivery experiences can change over time.

Understanding the “Lowest Price Guaranteed” Fine Print

Any price guarantee usually comes with terms and conditions.

• Read the Policy: Before relying on the guarantee, review the specific terms on their website. Does it apply to identical products? Are there conditions regarding competitor pricing e.g., must be in stock, from a UK retailer?
• Documentation: If you find a lower price, ensure you have clear documentation e.g., screenshots, links to provide to Onlinecarpets.co.uk.

Sample Order Etiquette

Even with free samples, there are practical considerations.

• Lighting: View samples in the room where the flooring will be installed, at different times of the day, to see how natural and artificial light affects its appearance.
• Existing Decor: Compare samples against existing paint colors, furniture, and fabrics to ensure cohesive integration.
• Order Multiple Samples: While they limit to six, ordering a few different options, even if you have a strong preference, can help solidify your decision.

Measuring Accurately

For flooring, accurate measurements are paramount to avoid ordering too much or too little. Mous.co Reviews

• Double-Check Measurements: Always measure rooms multiple times. Consider complex room shapes and calculate any waste.
• Consult Professionals if needed: If unsure, consider hiring a professional measurer, or at least using the guidance provided in their advice center if available to ensure accuracy. Ordering the wrong quantity can lead to delays and additional costs.

Frequently Asked Questions

What is Onlinecarpets.co.uk?

Onlinecarpets.co.uk is an online retailer based in the UK specializing in various types of flooring, including carpets, vinyl, laminate, luxury vinyl tiles LVT, underlay, accessories, and artificial grass.

Does Onlinecarpets.co.uk offer free samples?

Yes, Onlinecarpets.co.uk offers free flooring samples, allowing customers to order up to six different color samples to view at home before making a purchase.

Is delivery free on Onlinecarpets.co.uk?

Yes, Onlinecarpets.co.uk offers free and fast delivery on all orders over £249. For orders below this threshold, customers should check the delivery information page for applicable charges.

What types of flooring does Onlinecarpets.co.uk sell?

Onlinecarpets.co.uk sells a wide range of flooring, including carpets Saxony, Loop, vinyl flooring, laminate flooring, luxury vinyl tiles LVT, underlay, door bars, grippers, adhesives, and artificial grass.

Does Onlinecarpets.co.uk have a “Lowest Price Guaranteed” policy?

Yes, Onlinecarpets.co.uk prominently advertises a “Lowest Price Guaranteed” policy, claiming to price check daily to ensure customers receive the best possible price.

Can I split my payments with Onlinecarpets.co.uk?

Yes, Onlinecarpets.co.uk offers interest-free split payment options through Klarna and PayPal, allowing customers to pay for their orders over time.

How many reviews does Onlinecarpets.co.uk have?

The website states they have “35,000 5 Star Reviews” and are a “Platinum Trusted Service” with “Over 38,000 five star reviews,” indicating a large volume of positive customer feedback.

Are VAT charges included in the prices on Onlinecarpets.co.uk?

Yes, Onlinecarpets.co.uk explicitly states that “All of our prices include VAT,” ensuring no hidden charges at checkout.

What are the operating hours for Onlinecarpets.co.uk customer service?

Onlinecarpets.co.uk provides specific operating hours for their customer service phone line, with varied hours depending on the day, including extended hours on some weekdays and shorter hours on weekends and holidays.

How can I contact Onlinecarpets.co.uk customer service?

You can contact Onlinecarpets.co.uk customer service via their Freephone number at 0800 9705 705 or by emailing [email protected]. Homeandawayholidays.co.uk Reviews

Does Onlinecarpets.co.uk offer inspiration or advice?

Yes, the website mentions sections like “Let us inspire you” for curated flooring inspiration and an “advice centre” for help and information related to their products.

Do they sell underlay and other flooring accessories?

Yes, Onlinecarpets.co.uk sells underlay, door bars, grippers, and adhesives, offering a comprehensive solution for flooring installation needs.

What is the starting price for carpets on Onlinecarpets.co.uk?

Carpets on Onlinecarpets.co.uk start from just £3.75 per square meter.

What is the starting price for vinyl flooring on Onlinecarpets.co.uk?

Vinyl flooring on Onlinecarpets.co.uk starts from just £6.79 per square meter.

What is the starting price for laminate flooring on Onlinecarpets.co.uk?

Laminate flooring on Onlinecarpets.co.uk starts from just £7.75 per square meter.

What is the starting price for LVT flooring on Onlinecarpets.co.uk?

Luxury Vinyl Tiles LVT on Onlinecarpets.co.uk start from £22.99 per square meter.

What is the starting price for artificial grass on Onlinecarpets.co.uk?

Artificial grass on Onlinecarpets.co.uk starts from £4.99 per square meter.

Can I track my order on Onlinecarpets.co.uk?

Yes, the website features a “My Account” section with an “Account Dashboard” and “My Orders,” suggesting that customers can track their purchases.

How many samples can I order from Onlinecarpets.co.uk?

You can order a maximum of 6 different color samples from Onlinecarpets.co.uk at one time.

Does Onlinecarpets.co.uk cater to commercial customers?

While not explicitly stated in the provided text, their broad product range and competitive pricing could appeal to commercial customers, though the primary focus appears to be on residential sales. Apex66.co.uk Reviews

It’s best to contact them directly for commercial inquiries.