pacifica.co.uk FAQ

What is pacifica.co.uk?

Pacifica.co.uk is a UK-based nationwide company specialising in the repair and protection of domestic appliances, offering services for washing machines, fridges, cookers, and more, with a focus on convenience and professional engineers.

How do I book a repair with pacifica.co.uk?

You can book a repair with pacifica.co.uk either online through their website by filling out a form, or by calling their customer support number, prominently displayed as 0333 091 40 40.

What types of appliances does pacifica.co.uk repair?

Pacifica.co.uk repairs a wide range of domestic appliances, including but not limited to washing machines, fridge freezers, and cookers. They state they repair “much more.”

Is pacifica.co.uk legitimate?

Yes, pacifica.co.uk appears to be a legitimate appliance repair service, backed by a long domain registration history (since 2003), clear contact information, professional accreditations, and visible links to independent review platforms like Trustpilot. youngmindshypnotherapy.co.uk FAQ

How much does a repair cost with pacifica.co.uk?

Pacifica.co.uk states that repairs start from £89.99, which includes both spare parts and all works guaranteed for 60 days after completion. They also offer flexible payment plans.

Are Pacifica engineers qualified and vetted?

Yes, pacifica.co.uk states that their engineers are “fully trained and CRB checked” (now DBS checked in the UK). They also highlight accreditations like “Gas Safe Registered” and “Safe Contractor Approved.”

Can I track my engineer with pacifica.co.uk?

Yes, pacifica.co.uk offers a feature allowing you to receive a three-hour appointment window and track your engineer on the day of the appointment, as well as receive their name and mobile number.

What is the pacifica.co.uk appliance protection plan?

The appliance protection plan offered by pacifica.co.uk provides ongoing coverage for your domestic appliances for a monthly premium, with options for discounts when covering multiple appliances and an excess per claim.

Is the pacifica.co.uk appliance protection plan ethically permissible in Islam?

Conventional appliance protection plans, like typical insurance, often involve elements of riba (interest) and gharar (uncertainty), which are generally not permissible in Islamic finance. Muslim consumers seeking such coverage should look for Takaful (Islamic insurance) alternatives that operate on principles of mutual cooperation and solidarity. youngmindshypnotherapy.co.uk Complaints & Common Issues

What is the guarantee on pacifica.co.uk repairs?

All work carried out by pacifica.co.uk engineers is guaranteed for 60 days after the repair completion.

Does pacifica.co.uk operate nationwide?

Yes, pacifica.co.uk describes itself as a “Nationwide Appliance Repair Company,” implying their services are available across the United Kingdom.

Why was pacifica.co.uk listed in a DNS Blacklist?

While the exact reason for being listed in a DNS Blacklist is not specified in the domain report, it typically indicates past issues such as spamming activities, a compromised server, or aggressive email marketing practices that triggered anti-spam filters. It does not necessarily mean the site is currently malicious.

Can I reschedule my repair appointment with pacifica.co.uk?

Yes, you can access all your job information via the pacifica.co.uk website, where you can also reschedule your appointment if needed.

How can I provide details of the fault before the engineer arrives?

Pacifica.co.uk encourages customers to “Provide us with videos or pictures of the fault” via their website, which helps engineers prepare for a first-time fix. youngmindshypnotherapy.co.uk Trustpilot Reviews Overview

Is it more environmentally friendly to repair with Pacifica than replace?

Yes, pacifica.co.uk explicitly states that “Repairing an appliance with Pacifica is far more environmentally friendly than replacing it,” promoting sustainability and reducing electronic waste.

How many engineers does Pacifica employ?

Pacifica.co.uk states that they employ “over 240 engineers around the UK.”

What are the benefits of using pacifica.co.uk?

Benefits include professional and vetted engineers, transparent pricing, convenient booking and tracking, a 60-day guarantee on work, and a commitment to sustainability through repair.

Where can I read reviews for pacifica.co.uk?

Pacifica.co.uk prominently displays a link to their profile on Trustpilot, an independent review platform, where you can read customer feedback.

Does pacifica.co.uk offer fixed-price labour?

Yes, pacifica.co.uk promises “Fixed price labor” as part of their commitment to transparency and reliability. youngmindshypnotherapy.co.uk Reddit Discussions – What Real Users Think

How do I contact pacifica.co.uk customer support?

You can contact pacifica.co.uk customer support by calling 0333 091 40 40 or by visiting their “Customer Support” link on the website.