How to Cancel Sequencecommerce.com Subscription / Free Trial

Sequencecommerce.com operates as a B2B service agency offering custom solutions, rather than a subscription-based software platform with a self-service “cancel subscription” button or a typical free trial model.

Therefore, the process for “cancelling” will be more akin to terminating a service agreement or contract, which typically involves a formal notice period and adherence to contractual terms.

There is no mention of a “free trial” on their homepage in the way a SaaS product might offer one.

Understanding the Service Model

Sequencecommerce.com offers “solutions” and “managed services.” This implies a contractual relationship, likely involving:

• Retainer Fees: A fixed monthly or quarterly payment for ongoing services.
• Performance-Based Fees: A percentage of ad spend managed or a commission on sales generated.
• Project-Based Fees: For specific consulting or one-off projects.

These are governed by a Service Agreement or Contract signed by both parties, not a simple subscription that can be cancelled via an online dashboard.

Steps to “Cancel” or Terminate Services

Since there is no public information on their website regarding cancellation policies, the process would be dictated by the specific contract signed between your business and Sequencecommerce.com.

1. Review Your Contract: This is the most crucial step. Locate the service agreement or contract you signed with Sequencecommerce.com. Look for clauses related to:

   • Termination: How the contract can be terminated by either party.
   • Notice Period: The required advance notice (e.g., 30, 60, or 90 days) you must give before terminating services.
   • Early Termination Fees: Any penalties or fees for ending the contract before its agreed-upon term.
   • Refund Policy: Terms regarding refunds for prepaid services or remaining balances.
   • Data Retrieval: How you can retrieve your data, campaign history, and intellectual property upon termination.
   • Offboarding Process: What steps will be taken to transition accounts back to you.

2. Prepare Formal Written Notice: Once you understand the contractual terms, draft a formal written notice of termination. How to Get Started with Sequencecommerce.com

   • Date: Clearly state the date of the notice.
   • Intent: Clearly state your intent to terminate services.
   • Effective Date: Specify the effective date of termination, adhering to your contract’s notice period.
   • Account Details: Include your company name, account number (if applicable), and any relevant contract identification.
   • Reason (Optional but Recommended): While not always required, providing a brief, professional reason for termination can be helpful for their records (e.g., “strategic shift,” “budget reallocation”).
   • Request for Confirmation: Ask for a written acknowledgment of your termination request.

3. Send the Notice via Contractually Specified Method: The contract should outline the acceptable methods for sending formal notices (e.g., certified mail, email to a specific legal or accounts address).

   • Follow Instructions Precisely: Failing to send the notice via the specified method could invalidate your termination request.
   • Keep Records: Retain copies of the notice and proof of delivery (e.g., certified mail receipt, email sent confirmation).

4. Engage in the Offboarding Process: Sequencecommerce.com’s team will likely work with you to transition your accounts.

   • Data Transfer: Ensure all campaign data, creatives, and intellectual property are transferred back to your ownership.
   • Account Access Revocation: Ensure their team’s access to your advertising platforms and seller accounts is revoked once services conclude.
   • Final Billing: Clarify any final outstanding invoices or pro-rated refunds according to your contract.

What if There’s No Contract or It’s Unclear?

If you entered into an agreement without a clear written contract or if your contract is vague on termination clauses (which is a significant risk given the observed transparency gaps), the process becomes more challenging.

• Consult Legal Counsel: In such a scenario, it is highly advisable to consult with a legal professional specializing in business contracts. They can help interpret any implied terms or advise on the best course of action to minimize potential liabilities.
• Document All Communication: Keep meticulous records of all communication with Sequencecommerce.com, including dates, times, and content of emails or phone calls.
• Negotiate: You may need to negotiate a mutually agreeable termination with them.

Given the nature of a custom service agency, “cancellation” is a formal process dictated by a signed agreement, not a simple click.

Always prioritize understanding and adhering to the terms of your specific contract. How Does Sequencecommerce.com Work?