How to Cancel Apolloscooters.ca Subscription

The Apolloscooters.ca website does not appear to offer a traditional “subscription” service for its scooters that would require cancellation in the conventional sense. Instead, it operates as a direct-to-consumer e-commerce platform for purchasing electric scooters and related accessories. However, the term “subscription” might be mistakenly applied to a few different aspects: an account, email newsletter, or potentially financing agreements. It’s crucial to clarify what precisely a user might be trying to “cancel.”

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Cancelling an Account

If a user created an account on Apolloscooters.ca, they might want to “cancel” or delete it.

• Process: Typically, website accounts can be deleted or deactivated by logging into your account settings. Look for options like “Account Settings,” “Privacy Settings,” or “Delete Account.” If a direct option isn’t available, contacting customer support is the next step.
• Contact Support: The website lists multiple customer support channels:
  • Chat: Often the quickest way for immediate assistance.
  • Email: Likely [email protected] or via their contact form.
  • Phone: A direct line for verbal communication.
  • Video: For more personalized or complex issues.
    You would need to clearly state your request to delete your account and follow their instructions. They might require identity verification for security reasons.

Unsubscribing from Email Newsletters

Apolloscooters.ca prominently features a “JOIN THE CLUB Sign up to unlock exclusive deals…” section, which is a clear indication of an email newsletter subscription.

• Process: The standard and easiest way to unsubscribe from marketing emails is to click the “Unsubscribe” link, usually found at the very bottom of any promotional email received from Apolloscooters.ca. This is a legal requirement in Canada under CASL (Canada’s Anti-Spam Legislation).
• Effectiveness: Unsubscribing via the email link should process the request automatically and prevent further marketing emails from being sent.

“Cancelling” a Financing Agreement

If a user refers to “subscription” in the context of their “Flexible Financing Options” (e.g., “Pay over time with one of our financing options starting at 0% APR”), this is a different matter entirely. This is not a “subscription” but a loan or financing contract with a third-party provider (e.g., Affirm, Klarna, PayBright, or similar services mentioned implicitly by the “0% APR” offering).

• Process: To “cancel” such an agreement would mean paying off the entire loan balance or returning the scooter according to Apollo’s return policy and ensuring the financing agreement is formally terminated with the third-party lender.
• Important Steps:
  1. Review Loan Agreement: The user must refer to the specific terms and conditions of their financing agreement with the third-party lender. This document will outline the early repayment clauses, any penalties, and the process for terminating the loan.
  2. Apollo’s Return Policy: If within the 14-day return window for unused scooters, returning the scooter to Apollo might allow for the cancellation of the financing agreement, provided the scooter meets the “unused” criteria. “Learn more about returns” (https://support.apolloscooters.co/returns-exchanges-cancellations) outlines these terms.
  3. Contact Financing Provider Directly: The user must contact the financing company directly (e.g., Affirm if they are the provider) to understand the exact process for early repayment or cancellation. Apollo Scooters facilitates the initial loan but does not directly manage the loan agreement itself.
  4. Ethical Consideration: From an Islamic ethical perspective, engaging with these “Flexible Financing Options” is problematic due to Riba. If a Muslim has inadvertently entered into such an agreement, the priority would be to pay off the balance as quickly as possible to minimize involvement with interest, if any, and to rectify the situation.

In summary, Apolloscooters.ca does not have a typical scooter “subscription.” Users might be looking to cancel their website account, unsubscribe from emails, or terminate a third-party financing agreement. Each requires a different approach, with financing agreements being the most complex and ethically sensitive due to the Riba implication.

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