Manageengine.com Reviews

Based on checking the website, ManageEngine.com is a robust platform offering a comprehensive suite of enterprise-grade IT management solutions designed to help organizations monitor, manage, and secure their IT infrastructure.

From identity and access management to unified endpoint security and IT operations, the site positions itself as a one-stop shop for diverse IT needs. It’s not just about patching up issues.

It’s about providing AI-enhanced tools for proactive monitoring, threat detection, and streamlined service delivery, aiming to ensure high availability and operational efficiency.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Diving Deep into ManageEngine.com: What You Need to Know

When you land on ManageEngine.com, it’s clear they mean business. This isn’t a small-time operation.

It’s a globally recognized vendor in the IT management space, part of Zoho Corporation.

Their offerings span across virtually every critical IT domain, making them a go-to for organizations of all sizes, from SMEs to large enterprises.

They emphasize “enterprise-grade solutions built from the ground up,” which suggests a focus on scalability, security, and integration – key factors for any serious IT operation.

Identity and Access Management IAM: The Digital Gatekeeper

In today’s hyper-connected world, managing digital identities and access is non-negotiable. ManageEngine’s IAM solutions are designed to be that digital gatekeeper, ensuring only the right people have access to the right resources.

• Active Directory & M365 Management: This is crucial. Many organizations live and breathe Microsoft ecosystems. ManageEngine offers tools to simplify the complexities of managing users, groups, and permissions within Active Directory AD and Microsoft 365 M365. This can involve everything from routine user provisioning to sophisticated group policy management, saving IT admins countless hours.
• MFA & SSO: Multi-Factor Authentication MFA and Single Sign-On SSO are no longer luxuries. they’re cybersecurity essentials. ManageEngine integrates these to enhance security postures, making it harder for unauthorized users to breach systems while simultaneously improving user experience by reducing “password fatigue.”
• Zero Trust & PAM: The concept of Zero Trust means “never trust, always verify.” ManageEngine’s approach aligns with this, assuming no user or device is trustworthy by default. Privileged Access Management PAM focuses specifically on securing accounts with elevated permissions, often the prime targets for cyberattacks. Robust PAM is vital for protecting sensitive data and critical infrastructure.

Unified Service Management USM: Streamlining IT and Beyond

Think of Unified Service Management as the central nervous system for your IT and business services. It’s about more than just IT. it’s about optimizing service delivery across the entire organization.

• Enterprise and IT Service Delivery: This involves automating and optimizing workflows for service requests, incident management, problem resolution, and change management. Their tools aim to reduce manual intervention, speed up response times, and ultimately improve the end-user experience.
• IT Asset Management: Knowing what IT assets you have, where they are, and who’s using them is fundamental. ManageEngine provides comprehensive IT Asset Management ITAM capabilities, from hardware and software inventory to license compliance, helping organizations avoid costly penalties and optimize resource allocation.
• Customer Support: While often associated with external customers, robust internal customer support for employees is equally important. ManageEngine’s USM solutions extend to ticketing systems and knowledge bases that empower users and streamline support operations. Increased SLA compliance by 70 percent using Analytics Plus, as one customer review indicates, highlights the real-world impact.

Unified Endpoint Management and Security UEMS: Protecting the Edge

With the proliferation of devices – desktops, laptops, servers, mobile devices, and even web browsers – managing and securing every endpoint is a monumental task. ManageEngine’s UEMS aims to simplify this complexity.

• Desktops, Laptops, Servers: Centralized management of traditional computing devices is core. This includes everything from patching and software deployment to remote control and asset tracking.
• Mobile Devices: The rise of BYOD Bring Your Own Device and remote work has made Mobile Device Management MDM essential. ManageEngine’s UEMS extends to securing and managing smartphones and tablets, enforcing policies, and protecting corporate data on personal devices.
• Browsers: Often overlooked, the web browser is a significant attack surface. ManageEngine addresses this by offering tools to manage browser settings, extensions, and security policies, mitigating risks associated with web-based threats. ECSO 911 safeguarding southern Oregon with efficiency and security is a prime example of their endpoint management tools in action, likely including robust UEMS capabilities.

IT Operations Management and Observability ITOM: Keeping the Lights On

IT Operations Management ITOM is about ensuring the continuous, optimal performance of your IT infrastructure. Observability takes this a step further, providing deep insights into the state of your systems.

• Observability: This isn’t just monitoring. it’s about understanding why things are happening. ManageEngine’s tools collect metrics, logs, and traces from various components, allowing IT teams to proactively identify and troubleshoot performance bottlenecks and anomalies before they impact users.
• AIOps: Artificial Intelligence for IT Operations AIOps leverages AI and machine learning to analyze vast amounts of IT data, identify patterns, predict issues, and even automate remedial actions. This shifts IT operations from reactive firefighting to proactive management.
• DEM & Applications & Infrastructure & Network: Digital Experience Monitoring DEM focuses on the end-user experience, often from the user’s perspective. ManageEngine’s ITOM suite encompasses monitoring capabilities for applications performance, availability, infrastructure servers, storage, virtualization, and networks routers, switches, bandwidth, providing a holistic view of IT health.

Security Information and Event Management SIEM: The Cybersecurity Watchtower

In an era of relentless cyber threats, a robust Security Information and Event Management SIEM solution is your cybersecurity watchtower, continuously monitoring for suspicious activity.

• Log Management: Every IT system generates logs, and these logs contain crucial security intelligence. ManageEngine’s SIEM solutions provide centralized log collection, storage, and analysis, making it easier to sift through mountains of data for relevant security events.
• Security Auditing: Regular auditing of configurations, user activities, and system changes is vital for maintaining a strong security posture and ensuring compliance. Their tools help automate and streamline these auditing processes.
• Threat Detection and Response: This is the core of SIEM. ManageEngine’s solutions use correlation rules, behavioral analytics, and threat intelligence to detect known and unknown threats, such as malware, insider threats, and unauthorized access attempts. Once detected, they provide tools for rapid response and containment.
• UEBA: User and Entity Behavior Analytics UEBA is an advanced SIEM capability that uses machine learning to identify deviations from normal user and entity behavior, which can be indicators of sophisticated attacks or compromised accounts. This is where AI truly adds value to security operations. As LaBella Associates secures critical data and simplifies IT with ManageEngine’s integrated tools, it underscores the comprehensive security benefits.

Advanced IT Analytics: Turning Data into Decisions

You collect tons of IT data. now what? Advanced IT Analytics is about transforming raw data into actionable insights, enabling data-driven decision-making. Icowatchlist.com Reviews

• Unified IT Analytics: Consolidating data from various IT silos network, servers, applications, security into a single analytical platform. This provides a holistic view of your IT ecosystem’s performance and health.
• AI-Powered Insights: Leveraging AI and machine learning algorithms to identify trends, anomalies, and correlations that human analysts might miss. This can lead to proactive problem-solving and optimized resource allocation.
• IT Data Correlation: The ability to link seemingly disparate data points to uncover root causes of issues or identify complex attack patterns. For instance, correlating a spike in network traffic with a specific application’s performance degradation.
• Capacity Planning: Using historical data and predictive analytics to forecast future IT resource needs. This ensures that IT infrastructure can scale effectively to meet demand, preventing performance bottlenecks and optimizing capital expenditures.

Low-Code App Development: Empowering Business Innovation

While IT operations are their bread and butter, ManageEngine also offers tools for low-code application development, empowering organizations to build custom solutions quickly.

• Business Process Management: Streamlining and automating complex business processes through digital workflows. This can range from expense approvals to customer onboarding, reducing manual effort and errors.
• Workflow Automation: Building automated sequences of tasks that trigger based on specific events or conditions. This significantly improves efficiency and consistency across various business functions.
• Custom Apps: The low-code platform allows non-developers or citizen developers to build custom applications tailored to specific business needs without writing extensive code. This speeds up digital transformation initiatives and reduces reliance on traditional, time-consuming development cycles. This allows for rapid prototyping and deployment, often for on-premises solutions.

IT Management for MSPs and Cloud Solutions: Specialized Offerings

ManageEngine also carves out dedicated offerings for specific market segments, showcasing their adaptability.

• IT Management for MSPs: Managed Service Providers MSPs have unique needs, requiring tools that are multi-tenant, scalable, and efficient for managing multiple client environments. ManageEngine provides an integrated suite including RMM Remote Monitoring and Management, UEM Unified Endpoint Management, ITSM IT Service Management, ITOM IT Operations Management, IAM Identity and Access Management, and SIEM Security Information and Event Management specifically tailored for MSP operations, helping them grow their business efficiently.
• Cloud Solutions for Enterprise IT: With the ongoing shift to cloud and hybrid environments, ManageEngine offers cloud-ready and cloud-native solutions. This means their products are designed to perform optimally whether deployed on-premises, in a public cloud, or in a hybrid setup, allowing organizations to scale their IT infrastructure flexibly to support diverse environments.

Community and Resources: More Than Just Software

ManageEngine isn’t just selling software. they’re fostering an ecosystem.

They provide a wealth of resources and avenues for engagement.

• Forums: A vibrant community forum ManageEngine PitStop where users can connect, ask questions, share knowledge, and troubleshoot issues. This peer-to-peer support can be invaluable.
• Blogs: Regularly updated blogs offering insights, best practices, product updates, and thought leadership on various IT management and security topics. This keeps users informed and educated.
• Marketplace: A platform for extensions, integrations, and additional tools that complement ManageEngine’s core products, enhancing their functionality.
• Free Tools: Offering free utilities and tools is a smart way to provide value to potential users and demonstrate product capabilities. This can range from network sniffers to password strength checkers, providing practical assistance.
• Events: Regular webinars, online events, and potentially in-person conferences keep their user base engaged and informed about the latest trends and product developments.

Overall, ManageEngine.com presents a formidable presence in the IT management software market. Their extensive product portfolio, coupled with a focus on integrating AI, providing comprehensive security, and supporting diverse IT environments on-premises, cloud, hybrid, MSPs, makes them a significant player. The customer testimonials featured on their homepage, like Europe ensuring uptime with Applications Manager or ECSOU 911 managing endpoints seamlessly with Endpoint Central, provide real-world validation of their solutions’ effectiveness. For anyone looking to consolidate their IT management tools or enhance their operational efficiency and security, ManageEngine.com certainly warrants a.

Frequently Asked Questions

Is ManageEngine a good company?

Based on looking at the website, ManageEngine appears to be a reputable and well-established company in the IT management software industry, part of Zoho Corporation.

They offer a broad portfolio of enterprise-grade solutions and are trusted by major global companies like AT&T, Barclays, and Sony, indicating a strong market presence and reliability.

What is ManageEngine used for?

ManageEngine is used for a comprehensive range of IT management functions, including identity and access management, unified service management ITSM, unified endpoint management and security, IT operations management and observability monitoring, AIOps, security information and event management SIEM, advanced IT analytics, and low-code app development.

Essentially, it helps organizations monitor, manage, and secure their entire IT infrastructure.

Is ManageEngine a part of Zoho?

Yes, ManageEngine is a division of Zoho Corporation, a global technology company that provides a wide array of business software, including cloud-based applications for various business needs. Handl.com Reviews

What are the main products offered by ManageEngine?

ManageEngine offers numerous products, categorized into key areas: Identity and Access Management e.g., ADManager Plus, Unified Service Management e.g., ServiceDesk Plus, Unified Endpoint Management and Security e.g., Endpoint Central, IT Operations Management e.g., OpManager, Security Information and Event Management e.g., Log360, and IT Analytics e.g., Analytics Plus.

Does ManageEngine offer cloud solutions?

Yes, ManageEngine provides cloud-ready and cloud-native solutions that enable organizations to scale their IT to support multi-cloud and hybrid infrastructures.

They offer both on-premises and cloud deployment options for many of their products.

How does ManageEngine handle cybersecurity?

ManageEngine places a strong emphasis on cybersecurity through its Security Information and Event Management SIEM solutions like Log360. These tools focus on log management, security auditing, threat detection and response, and User and Entity Behavior Analytics UEBA to help secure networks from cyberattacks and ensure compliance.

Can ManageEngine help with IT asset management?

Yes, ManageEngine offers robust IT asset management ITAM capabilities within its Unified Service Management suite.

These tools help organizations track, manage, and optimize their hardware and software assets, ensuring license compliance and efficient resource allocation.

Is there a free trial for ManageEngine products?

Yes, Manage the website explicitly states that they offer a “Free 30-day trial with access to all premium features” for their products.

Does ManageEngine provide solutions for Managed Service Providers MSPs?

Yes, ManageEngine has specific IT management solutions tailored for MSPs, including RMM, UEM, ITSM, ITOM, IAM, and SIEM tools designed to help MSPs grow their business with scalable and secure offerings.

How does ManageEngine use AI in its solutions?

ManageEngine integrates AI across its IT management solutions.

Examples include AI-enhanced IT management tools, AIOps Artificial Intelligence for IT Operations for predictive analytics and automation, and AI-powered insights within their advanced IT analytics platforms to turn data into actionable intelligence. Themefisher.com Reviews

What is Unified Endpoint Management UEM in ManageEngine?

Unified Endpoint Management UEM in ManageEngine refers to their solutions that manage and secure a wide range of devices, including desktops, laptops, servers, mobile devices, and web browsers, from a single console.

This ensures consistent security and management across all endpoints.

Does ManageEngine offer customer support?

While not explicitly detailed on the homepage, the mention of “Unified service management” for “Customers support” and “Hear from our customers” strongly implies that ManageEngine provides customer support for its users, likely through various channels.

Can ManageEngine assist with Active Directory management?

Yes, ManageEngine offers specialized tools for Active Directory and M365 management as part of its Identity and Access Management IAM solutions.

These tools simplify tasks like user provisioning, group management, and auditing within AD environments.

What is the ManageEngine PitStop?

The ManageEngine PitStop is an online community platform, described as forums where users can connect, ask questions, share knowledge, and discuss IT-related topics, fostering a collaborative environment for IT professionals.

How does ManageEngine help with IT operations?

ManageEngine helps with IT operations through its IT Operations Management and Observability ITOM suite, which includes tools for monitoring networks, servers, and applications, AIOps for intelligent automation, and Digital Experience Monitoring DEM to ensure optimal performance and availability.

Are ManageEngine products suitable for large enterprises?

Yes, the website repeatedly mentions “enterprise-grade solutions” and showcases large global companies like AT&T and Barclays as customers, indicating that their products are designed to meet the scale, security, and complexity requirements of large enterprises.

Does ManageEngine provide tools for low-code application development?

Yes, ManageEngine offers low-code app development tools that enable businesses to build powerful custom applications rapidly, automate workflows, and manage business processes, often for on-premises deployment.

How does ManageEngine help with compliance?

ManageEngine’s Security Information and Event Management SIEM solutions, particularly those focused on log management and security auditing, help organizations ensure compliance with various regulatory standards by providing detailed audit trails and detecting policy violations. Hopper.com Reviews

What kind of free resources does ManageEngine offer?

ManageEngine offers various free resources including free e-books e.g., on proactive monitoring for Active Directory, free tools, and access to blogs and forums ManageEngine PitStop, providing valuable information and utilities to the IT community.

Where can I find customer success stories for ManageEngine?

The ManageEngine.com homepage features a “Hear from our customers” section with short testimonials and links to “View more customer success stories,” allowing prospective users to see how other organizations have benefited from their solutions.