Headset.com Reviews

Based on checking the website, Headset.com appears to be a legitimate and comprehensive online retailer specializing in communication solutions, particularly headsets and conferencing equipment.

They offer a wide array of products from reputable brands like Plantronics, Jabra, Sennheiser/EPOS, and Polycom, catering to various needs from personal use to large-scale business operations.

The site emphasizes its focus on delivering quality audio and communication tools for diverse environments, including home offices, corporate settings, and call centers, aiming to enhance productivity and clarity in conversations.

The company clearly positions itself as an expert in the field, providing detailed categories for headsets by type, device, and brand, alongside a robust selection of conferencing solutions, telephones, and even general office supplies.

This broad inventory suggests an effort to be a one-stop shop for communication technology.

Their visible customer service contact information, including a toll-free number and defined business hours, indicates a commitment to customer support.

The inclusion of “Sale” and “New Arrivals” sections also suggests a dynamic inventory management system and an effort to provide competitive pricing and access to the latest products.

Find detailed reviews on Trustpilot, Reddit, and BBB.org, for software products you can also check Producthunt.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Navigating the Headset.com Ecosystem: A Deep Dive into Offerings

Headset.com isn’t just about headsets.

It’s a meticulously curated digital storefront for all things communication and office efficiency.

From the moment you land on their page, it’s clear they’ve organized their offerings with a user-centric approach.

Think of it as a well-stocked arsenal for anyone looking to optimize their auditory and collaborative workspace.

They’ve segmented their products into logical categories, making it straightforward to pinpoint exactly what you need, whether it’s a simple wired headset for your home office or a sophisticated video conferencing system for a bustling corporate environment.

Headsets: The Core Competency

The bread and butter of Headset.com, their headset selection, is remarkably diverse. They break down headsets by type, device compatibility, and brand, which is incredibly helpful for targeting specific needs.

Wireless Headsets: Unshackling Your Productivity

Wireless headsets are a must for those who need mobility.

Based on their offerings, Headset.com provides various options, from DECT-based systems for extended range in an office to Bluetooth models perfect for pairing with mobile devices or laptops.

• Freedom of Movement: Ideal for call center agents or remote workers who need to move around during calls.
• Enhanced Productivity: Reduces physical constraints, allowing for multitasking.
• Brand Variety: Features top-tier brands like Plantronics and Jabra, known for their robust wireless solutions. For instance, you’ll find models like the VOYAGER 4320 UC Bluetooth Headset at $212.38 USD, highlighting their investment in quality wireless options.

Wired Headsets: Reliability Meets Simplicity

For those who prioritize consistent connectivity and often a more budget-friendly option, wired headsets remain a staple.

• Plug-and-Play Simplicity: No charging concerns, just connect and communicate.
• Stable Connection: Less prone to interference compared to some wireless solutions.
• Diverse Applications: From basic call center use to intensive gaming, although Headset.com focuses primarily on professional communication. An example seen is the Plantronics Blackwire 3220 Stereo Multimedia Headset – USB A priced at $54.94 USD, showcasing their commitment to accessible, reliable wired options.

Computer Headsets: Optimized for Digital Workflows

With the rise of remote work and unified communications platforms, computer headsets are paramount. Buttondown.com Reviews

• USB Connectivity: Ensures seamless integration with PCs and Macs.
• Software Optimization: Many models are optimized for platforms like Microsoft Teams or Zoom.
• Noise-Canceling Microphones: Crucial for clear communication in busy environments. The Jabra BIZ 2300 Duo USB Headset with Noise-Canceling Microphone at $196.80 USD exemplifies their high-quality computer headset selection.

Conferencing Solutions: Bridging Distances with Clarity

Beyond individual headsets, Headset.com provides a robust suite of conferencing equipment, essential for modern collaborative environments. They segment these into Telephone Conferencing and Computer Conferencing, addressing different infrastructure needs.

Telephone Conferencing: Traditional Yet Essential

For many businesses, traditional phone lines are still the backbone of conference calls.

• Analog Conference Phones: Simple, reliable solutions for standard phone lines.
• VoIP/SIP Conference Phones: Designed for modern IP-based communication systems, offering advanced features.
• Wireless Conference Phones: Providing flexibility and reducing cable clutter in meeting rooms.

Computer Conferencing: The New Standard for Collaboration

With the explosion of video conferencing, computer-based solutions are in high demand.

• USB Conference Phones: Easy integration with laptops and desktops for software-based conferencing.
• Video Conference Cameras: High-definition cameras for crystal-clear video meetings. The Logitech C930e Webcam for $154.98 USD is a featured product, indicating their focus on quality video peripherals.
• Video Conference Kits: Bundled solutions for small to large meeting rooms, often including cameras, microphones, and speakers.

Telephones: More Than Just a Dial Tone

While their name highlights headsets, Headset.com also offers a significant range of telephones, acknowledging that complete communication infrastructure often requires more than just headsets.

They categorize these by type and brand, similar to their headset section.

VoIP/SIP Telephones: The Future of Business Communication

These phones are designed for modern IP networks, offering advanced features and cost savings over traditional landlines.

• Scalability: Easily scalable to meet the needs of growing businesses.
• Feature-Rich: Often include features like call forwarding, voicemail-to-email, and integration with CRM systems.
• Brand Support: Features leading brands like Yealink and Grandstream, known for their reliable VoIP solutions.

Cordless Telephones: Mobility in the Office

For receptionists, warehouse staff, or anyone needing to move freely while on a call within a specific area.

• Enhanced Mobility: Allows users to move away from their desk without dropping a call.
• Multi-Line Support: Many models support multiple lines, ideal for small businesses.
• Integration Potential: Can often integrate with headset systems for hands-free operation.

Office Supplies: Beyond Communication Essentials

This section demonstrates Headset.com’s ambition to be a broader office solutions provider.

While not their primary focus, it includes essential items that complement a productive workspace.

Ergonomics: Investing in Employee Well-being

Ergonomic products are crucial for long hours spent at a desk, reducing strain and improving comfort. Primaseller.com Reviews

• Mouse Pads and Rests: Designed to support wrists and prevent repetitive strain injuries.
• Adjustable Desks and Chairs: Allowing for dynamic posture changes, promoting better health and focus.
• Foot and Leg Rests: Improving circulation and reducing pressure on legs and lower back.

Privacy and Security: Protecting Your Digital World

In an era of data breaches and sensitive information, privacy and security products are non-negotiable.

• Privacy Screen Filters: Essential for protecting sensitive information on screens in public or open-plan offices.
• Laptop Docking Stations and Locks: Securing valuable equipment and streamlining workstation setup.
• Security Shredders: A fundamental tool for disposing of confidential documents securely.

Headset Adapters and Parts: The Unsung Heroes of Connectivity

Often overlooked, these accessories are crucial for the longevity and functionality of your communication gear.

Headset.com offers a comprehensive selection, ensuring users can maintain and adapt their existing equipment.

Headset Cables and Amplifiers: Enhancing Audio Quality and Connectivity

These components are vital for optimizing sound and ensuring compatibility between different devices.

• Amplifiers: Boost audio signals, crucial for improving clarity and volume, especially in environments with varying line levels. Products like the Jabra GN1200 Smart Cord exemplify their adapter offerings, facilitating compatibility across various phone systems.
• Cables: Replacement or specialized cables e.g., USB-C to USB-A ensure connectivity and extend the lifespan of existing headsets. This saves users from having to purchase entirely new units due to a damaged cable.

Replacement Headsets and Accessories: Longevity and Customization

Headset.com also provides individual replacement components and accessories, which is a significant value proposition.

• Replacement Headsets: For scenarios where only a specific part of a modular headset system needs replacing, rather than the entire unit.
• Ear Cushions and Voice Tubes: Essential for hygiene and comfort, especially in shared environments or for extended wear. The availability of items like EPOS Sennheiser Replacement battery SDW 10 at $30.34 USD showcases their dedication to enabling product longevity and minimizing e-waste.

Conferencing Accessories: Optimizing Your Meeting Space

To truly maximize a conferencing setup, the right accessories are indispensable.

Headset.com offers a range of items designed to enhance the functionality and user experience of their conference phones and video systems.

Expansion Microphones: Extending Reach and Clarity

For larger meeting rooms, integrated microphones on conference phones may not be sufficient to capture all participants’ voices clearly.

• Increased Coverage: Ensures that voices from all corners of a large table are picked up effectively.
• Improved Audio Quality: Reduces echo and background noise, leading to more productive discussions.
• Brand Specificity: Often designed to seamlessly integrate with specific conference phone models, ensuring optimal performance.

Replacement Batteries and Power Adapters: Sustaining Operations

Power is paramount for wireless conference phones and other portable conferencing devices.

• Continuous Operation: Having spare batteries or replacement power adapters ensures that conference calls are not interrupted by power loss.
• Portability: Essential for devices that are moved between different meeting spaces or used in locations without immediate access to power outlets.

Home Office: Tailored Solutions for Remote Work

Recognizing the massive shift to remote work, Headset.com has a dedicated “Home Office” section, offering bundles and specific products optimized for the unique challenges of working from home. Prodcamp.com Reviews

Headset and Telephone Bundles: Simplified Setup

For individuals setting up a home office from scratch, these bundles offer convenience and cost-effectiveness.

• Streamlined Procurement: Everything you need for communication in one package, reducing the hassle of buying components separately.
• Guaranteed Compatibility: Bundled items are designed to work together seamlessly, minimizing setup frustrations.
• Targeted Solutions: Often include a headset suitable for computer-based calls and a telephone for traditional landline or VoIP connections.

Cordless Phone Headsets: Hands-Free Home Communication

For those still relying on a cordless home phone, a compatible headset can dramatically improve comfort and productivity.

• Freedom to Multitask: Allows users to walk around, take notes, or perform other tasks while on a call.
• Improved Ergonomics: Reduces neck strain from cradling a phone between the ear and shoulder.
• Enhanced Audio: Many cordless phone headsets offer superior audio quality compared to simply holding the phone to your ear.

Sale Section: Hunting for Deals

For budget-conscious buyers or those looking for a great value, the “Sale” section is a key destination.

It highlights discounted products across various categories.

Rotating Inventory: Fresh Deals

The sale section appears to be dynamic, featuring different products over time, encouraging repeat visits.

• Opportunity for Savings: Access to high-quality products at reduced prices.
• Clear Markdowns: Products are clearly marked with their original price and the discounted sale price. For example, a product showing “14% off” indicates a direct percentage reduction.
• Featured Products: The “Sale Headsets” and “Sale Conferencing” sections highlight specific areas where deals are currently available, making it easy to find relevant discounts.

New Arrivals: Staying Current with Technology

For businesses and individuals who want the latest and greatest technology, the “New Arrivals” section is invaluable.

It showcases the newest products added to Headset.com’s inventory.

Cutting-Edge Technology: Access to Innovations

This section allows customers to quickly identify and purchase the most recent releases from leading brands.

• Improved Features: New models often come with enhanced audio quality, better noise cancellation, longer battery life, or new connectivity options.
• Competitive Edge: For businesses, having the latest communication tools can provide an operational advantage. Examples like the VOYAGER 4310 UC Bluetooth Headset, V4310 USB-A with CHARGE STAND, WW at $217.30 USD demonstrate their commitment to offering new, advanced products.

Brands and Product Ecosystem: A Curated Selection

Headset.com clearly prides itself on offering products from industry-leading brands. This isn’t a discount bin.

It’s a curated selection of known entities in the communication technology space. Momondo.com Reviews

When you see names like Plantronics, Jabra, Sennheiser/EPOS, Polycom, and Logitech, you know you’re dealing with established quality and reliability.

The Power of Partnering with Industry Leaders

Carrying products from these brands provides several advantages for the consumer.

• Proven Reliability: These manufacturers have years, if not decades, of experience in developing robust and dependable communication hardware. For instance, Plantronics now Poly has been a staple in call centers for decades, known for their durable designs and clear audio.
• Technological Innovation: Brands like Jabra are consistently at the forefront of audio technology, introducing features like advanced noise cancellation and intuitive controls. Their Jabra Engage 55 Stereo – Wireless Headset at $307.50 USD is a prime example of their high-end, feature-rich offerings.
• Software Compatibility: Many products from these brands are specifically designed and certified for major Unified Communications UC platforms like Microsoft Teams, Zoom, and Google Meet, ensuring seamless integration and optimal performance. For example, the EPOS Sennheiser SC60 USB Binaural Headset – for Microsoft Lync at $61.50 USD explicitly highlights its Lync optimization.
• Global Support Networks: Purchasing from these brands often means access to extensive manufacturer warranties and support, complementing Headset.com’s own customer service.

Beyond Headsets: A Holistic Approach

While their name points to headsets, Headset.com’s inventory reflects a holistic understanding of modern office needs. They don’t just sell components. they offer solutions that work together.

• Interoperability: By stocking products from major brands across different categories headsets, conference phones, webcams, they implicitly suggest solutions that are designed to interoperate, reducing compatibility headaches for the end-user.
• One-Stop Shop Convenience: A business or individual can source almost all their communication and basic office equipment needs from a single vendor, simplifying procurement and support. This is evident in their inclusion of Office Supplies like keyboards, mice, and even shredders.

Customer Support and Service: A Promise of Assistance

A website’s strength isn’t just in its product catalog, but in its commitment to supporting those products.

Headset.com clearly outlines its customer service availability, which is a good sign for potential buyers.

Direct Contact Accessibility

Providing a clear, toll-free number 1-800-583-5500 and specific operating hours Mon – Fri | 9:00 am – 5:00 pm EST immediately establishes a level of trust.

• Reassurance for Buyers: Knowing there’s a direct line to a human being during business hours is crucial for pre-sales inquiries, technical support, or order issues. This is especially important for business-critical equipment.
• Defined Service Window: While 9-5 EST might not cover all time zones, it clearly sets expectations for when support is available. For a B2B-focused vendor, these hours are standard.

Beyond the Sale: Post-Purchase Support Implications

While the website doesn’t explicitly detail their return policy or warranty procedures on the homepage, the presence of a dedicated customer service line implies support for these areas.

• Troubleshooting Assistance: For complex equipment like conferencing systems, direct support can be invaluable for setup and troubleshooting.
• Warranty Claims: Customers will likely rely on Headset.com to facilitate warranty claims with manufacturers if issues arise, and a responsive customer service team is essential for this.
• Guidance on Accessories and Parts: With the extensive range of adapters, cables, and replacement parts, the support team can assist customers in finding the exact component they need to extend the life of their existing equipment.

User Experience and Website Navigation: Smooth Sailing?

A clean, intuitive website is paramount for any e-commerce platform.

Headset.com appears to have invested in a user-friendly design that facilitates product discovery.

Intuitive Category Structure

The primary navigation bar is well-organized, making it easy to drill down into specific product types. Strikingly.com Reviews

• Hierarchical Menus: Categories like “Headsets,” “Conferencing,” “Telephones,” and “Office Supplies” are clear, with sub-menus expanding into more specific types e.g., “Wireless Headsets,” “Wired Headsets”. This reduces cognitive load for the user.
• Quick Access to Key Sections: “Sale” and “New Arrivals” are prominently featured, catering to different purchasing motivations value vs. latest tech.

Product Page Information Inferred

While not directly visible from the homepage text, a well-designed e-commerce site like this would typically feature detailed product pages.

• Specifications: Comprehensive technical specs for each product.
• Compatibility Information: Crucial for headsets and conferencing gear, detailing what devices or platforms they work with.
• Customer Reviews/Ratings: Although not mentioned, these are vital for social proof and helping other buyers make informed decisions.
• High-Quality Images: Multiple angles and close-ups of products.

Search Functionality Inferred

For a site with such a large inventory, a robust search bar is essential.

It’s likely located prominently, allowing users to search by product name, model number, or specific features.

• Efficiency: Speeds up the process for users who know exactly what they’re looking for.
• Refinement Options: Ideally, search results would offer filters based on brand, price, type, etc.

Pricing and Value Proposition: Is Headset.com Competitive?

While direct price comparisons with competitors aren’t possible solely from the homepage text, Headset.com’s pricing structure and the inclusion of sales and new arrivals suggest a competitive approach.

Transparent Pricing

All listed featured and new arrival products have clear USD pricing.

• No Hidden Costs Inferred: While shipping and taxes would be calculated at checkout, the upfront display of product prices is a positive.
• Range of Price Points: From the Plantronics Blackwire 3220 at $54.94 USD to the Jabra Engage 55 Stereo at $307.50 USD, they offer products across various budget points, catering to different customer segments.

Value Through Bundles and Accessories

The inclusion of “Headset and Telephone Bundles” and a wide array of “Headset Adapters and Parts” speaks to their value proposition beyond just selling individual units.

• Cost Savings on Bundles: Often, purchasing a bundle is more cost-effective than buying components separately.
• Extended Product Lifespan: By offering replacement parts, they help customers get more mileage out of their existing investments, rather than forcing a full replacement. This directly contributes to long-term value.
• Problem-Solving Focus: Offering adapters and accessories helps solve compatibility issues that often arise when integrating new communication equipment with existing systems, enhancing overall value.

Niche Specialization vs. Broad Appeal: Strategic Positioning

Headset.com’s name clearly positions them as a specialist in headsets.

However, their expanded inventory into conferencing, telephones, and even general office supplies indicates a strategic broadening of their appeal.

Specialist Expertise

Their into headset categories by type, device, brand, parts suggests a genuine understanding of the product and its applications.

• Authoritative Source: This specialization helps establish them as an authoritative source for communication solutions, not just a general electronics retailer.
• Targeted Audience: Attracts customers who are specifically looking for high-quality, professional communication tools, rather than casual buyers.

Expanding Market Reach

By including “Office Supplies” and “Home Office” sections, they are actively pursuing a wider customer base. Bynder.com Reviews

• Convenience for Businesses: A business needing new headsets might also appreciate being able to buy a shredder or a privacy screen from the same vendor.
• Catering to Hybrid Work: The “Home Office” section specifically targets the growing segment of remote workers who need professional-grade equipment for their home setups. This demonstrates adaptability to market trends.

Shipping, Returns, and Warranty Policies: Critical Considerations

While not explicitly detailed on the homepage, these policies are crucial for customer satisfaction and typically found in dedicated sections of a well-structured e-commerce site.

Shipping Information Inferred

Customers will always want to know about shipping costs and delivery times before committing to a purchase.

• Shipping Options: Likely offers standard and expedited shipping choices.
• Geographic Coverage: Implied by “WW” Worldwide in some product descriptions e.g., VOYAGER 4320 UC Bluetooth Headset, V4320 USB-A with CHARGE STAND, WW, suggesting international shipping capabilities, though local regulations would apply.

Return Policy Inferred

A clear and fair return policy builds consumer confidence.

• Return Window: Standard e-commerce practices typically involve a 15-30 day return window.
• Restocking Fees: Some retailers charge restocking fees for returned electronics, especially if opened.
• Process for Returns: Clear instructions on how to initiate a return, including obtaining an RMA Return Merchandise Authorization.

Warranty Information Inferred

Given the professional nature of the products, warranty support is paramount.

• Manufacturer Warranties: Most products would be covered by the original manufacturer’s warranty, and Headset.com would likely facilitate these claims.
• Extended Warranties: Some retailers offer their own extended warranty options, which could be an upsell for Headset.com.
• Defective Products: A clear process for handling products that arrive defective or fail prematurely.

Frequently Asked Questions

What kind of products does Headset.com offer?

Headset.com offers a comprehensive range of communication solutions, including various types of headsets wireless, wired, computer, Bluetooth, conferencing equipment telephone, computer, video conference cameras, traditional telephones analog, digital, VoIP/SIP, cordless, and even general office supplies like keyboards, mice, shredders, and ergonomic accessories.

Does Headset.com sell products from major brands?

Yes, Headset.com partners with and sells products from many industry-leading brands such as Plantronics Poly, Jabra, Sennheiser/EPOS, Armor, BlueParrott/VXi, Konftel, Polycom, Yamaha, Logitech, Cisco, Avaya, Mitel, Grandstream, and Yealink.

Can I find wireless headsets on Headset.com?

Yes, Headset.com has a dedicated section for wireless headsets, offering various models including Bluetooth and DECT-based options, designed for mobility and flexibility in different work environments.

Are there options for video conferencing equipment?

Absolutely.

Headset.com provides a range of computer conferencing solutions, including USB conference phones, video conference cameras, and complete video conference kits, alongside standalone video room devices.

What kind of support does Headset.com offer for customers?

Headset.com provides customer support via a toll-free number 1-800-583-5500, available Monday to Friday from 9:00 am to 5:00 pm EST. Mightyforms.com Reviews

This indicates direct assistance for inquiries, sales, and potentially post-purchase support.

Does Headset.com offer solutions for home offices?

Yes, Headset.com has a specific “Home Office” section that includes headset and telephone bundles, cordless phone headsets, and various accessories tailored to the needs of remote workers and home office setups.

Can I buy replacement parts and accessories for my headsets?

Yes, Headset.com offers a variety of headset adapters and parts, including headset cables, amplifiers, replacement headsets, headset accessories, headset hygiene products, lifters, and hook switches.

Are there sales or discounted items available on Headset.com?

Yes, Headset.com features a “Sale” section on their website where customers can find discounted headsets, conferencing equipment, telephones, and other products, often with percentage-off indicators.

How often does Headset.com update its inventory?

Headset.com frequently updates its inventory, evidenced by the “New Arrivals” section, which showcases the latest products and models from various brands as soon as they become available.

Does Headset.com provide telephone conferencing equipment?

Yes, they offer telephone conferencing solutions including analog conference phones, VoIP/SIP conference phones, and wireless conference phones to suit different business communication infrastructures.

What types of telephones does Headset.com sell?

Headset.com sells various types of telephones, including analog, digital, VoIP/SIP, and cordless telephones, alongside conference telephones and related accessories.

Are there ergonomic office products available?

Yes, within their “Office Supplies” section, Headset.com lists ergonomic products such as mouse pads and rests, stands and copy holders, foot and leg rests, and adjustable desks and chairs to promote comfort and reduce strain.

Can Headset.com help with office privacy and security?

Yes, they offer products focused on privacy and security, including privacy screen filters, laptop docking stations and locks, security shredders, and surveillance equipment.

Does Headset.com cater to specific business communication needs like 911 call recording?

Yes, under “Equipment and Services,” Headset.com mentions specialized services like dispatch and 911 call recording, transcription and dictation, and hearing impaired solutions. Freshbooks.com Reviews

Do they sell accessories for personal mobile devices?

Yes, Headset.com has a “Personal Mobile” section that includes Bluetooth podcast headsets, portable speakers, mobile accessories, headset adapters, mounts, and stands.

What is the typical price range of headsets on Headset.com?

The price range for headsets on Headset.com varies significantly based on type, brand, and features.

For example, featured products range from around $50 USD for basic wired headsets to over $300 USD for advanced wireless models.

Is the website easy to navigate for finding specific products?

Based on the provided menu structure, Headset.com appears to have a well-organized website with intuitive categories and subcategories, making it easy for users to navigate and find specific products by type, device, or brand.

Does Headset.com offer products compatible with Microsoft Teams or other UC platforms?

While not explicitly stated for all products on the homepage, many professional-grade headsets and conferencing solutions from brands like Jabra and EPOS/Sennheiser are designed and optimized for Unified Communications platforms like Microsoft Teams or Lync, as seen with some product descriptions.

What is the purpose of “Headset Hygiene” products on the site?

Headset hygiene products are typically designed to help maintain the cleanliness and sanitization of headsets, especially important in shared work environments or for extended personal use, contributing to user health and product longevity.

Can I find general computer peripherals like keyboards and mice on Headset.com?

Yes, within their “Office Equipment” section under “Office Supplies,” Headset.com offers general computer peripherals such as keyboards and mice, alongside other items like shredders, networking equipment, and monitors.