Companionstairlifts.co.uk Reviews

Based on checking the website Companionstairlifts.co.uk, it appears to be a legitimate and comprehensive platform specializing in the sale and installation of stairlifts across the UK.

The site provides clear information on various stairlift types, services, and aims to offer practical solutions for enhanced home mobility.

This review will delve into the critical aspects of their offerings, customer service claims, and overall value proposition, helping you determine if Companion is the right fit for your mobility needs.

Companionstairlifts.co.uk presents itself as a leading provider in the UK stairlift market, emphasizing safety, reliability, and customer satisfaction.

They highlight their affiliation with Handicare, a notable manufacturer, suggesting a robust foundation for their products.

The website outlines key features such as straight and curved stairlifts, perch/stand-up options, and even reconditioned models, catering to a diverse range of requirements and budgets.

Furthermore, their stated commitment to a “free home assessment,” “same-day installation” claims, and a “365 plan” warranty indicate a strong focus on service delivery and peace of mind for their clientele.

We’ll unpack these claims and more to give you a detailed picture of what to expect.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Unpacking Companion Stairlifts: The Core Offerings

When you’re looking at a significant investment like a stairlift, you want to know exactly what’s on the table.

Companionstairlifts.co.uk clearly lays out their product categories, designed to meet a variety of home layouts and user needs.

It’s not a one-size-fits-all approach, which is crucial for a mobility solution.

Straight Stairlifts: The Foundation of Mobility

For homes with a simple, unobstructed staircase, straight stairlifts are often the most straightforward and cost-effective solution.

Companion highlights these as “sleek and reliable,” emphasizing comfort and safety.

• Design & Aesthetics: The website mentions a focus on sleek design, which is important for many homeowners who don’t want a bulky eyesore dominating their hallway. While specific models aren’t detailed on the homepage, the implication is that they integrate well into the home environment.
• Safety Standards: A significant point is that Companion stairlifts, manufactured by Handicare, meet the “latest British and European safety standards.” This is a critical factor for peace of mind, ensuring the equipment adheres to rigorous testing and quality control.
• Installation Speed: The intriguing claim of “Same Day Installation” for straight stairlifts is bold. This would be a significant advantage for individuals needing immediate mobility solutions. However, the caveat “Ask an adviser for details” suggests it might be subject to availability or specific conditions. It’s worth noting that typically, a thorough assessment and planning precede installation, so “same day” might refer to the installation itself once all preparatory work is done.
• Warranty: Every stairlift comes with a “comprehensive warranty,” specifically the “Companion 365 plan,” which is a 12-month warranty covering all parts and labor. This provides a crucial safety net for initial issues.

Curved Stairlifts: Navigating Architectural Nuances

Many homes, especially older or custom-built ones, feature curved, spiral, or multi-landing staircases.

This is where curved stairlifts become indispensable, and Companion addresses this segment directly.

• Custom-Built Tracks: The website explains that curved stairlifts have “tracks that are specifically designed to suit curved or spiral staircases that bend or turn corners.” This customization is key, as these tracks are engineered precisely for the unique dimensions of your stairs.
• Complexity & Cost: While not explicitly stated on the homepage, it’s widely known in the industry that curved stairlifts are significantly more complex to design, manufacture, and install than straight ones. This typically translates to a higher price point due to the bespoke nature of the track. Companion’s FAQ mentions that “the bespoke nature of a modern stairlift means that the cost can vary depending on the amount and complexity of the work required,” which directly applies here.
• Versatility: These models are designed to “travel around corners, across intermediate landings and even up spiral staircases,” offering a full-range solution for more intricate layouts.
• Installation Considerations: Similar to straight stairlifts, the “Same Day Installation” claim is present. For curved stairlifts, this is even more impressive, given the custom nature. Again, “Ask an adviser for details” is key here, suggesting that the actual track manufacturing would occur off-site, and the “installation” would be the final fitting.

Stand-Up Stairlifts: Addressing Specific Mobility Challenges

A thoughtful addition to their range is the “stand-up stair lifts,” also known as perch stairlifts.

This demonstrates an understanding of diverse user needs.

• Target User: These are specifically recommended for individuals who “have restricted movement in the knee or hip joints” or “may find sitting painful or uncomfortable.” This shows a targeted solution for a common mobility issue.
• Design for Comfort: The design allows the user to be in a semi-standing or ‘perched’ position, reducing the strain on painful joints.
• Space Saving: Often, perch stairlifts can be a good solution for narrower staircases where a traditional seated model might feel too restrictive.

The Customer Journey: From Inquiry to Installation

A great product is only half the battle. the customer experience is equally vital. Hiatt-hardware.com Reviews

Companionstairlifts.co.uk outlines a clear, step-by-step process, aiming to provide a smooth and reassuring journey for potential customers.

Free Home Assessment: The Critical First Step

This is arguably the most crucial part of the process, ensuring the right solution is identified.

Companion offers this as a “FREE Home Assessment” and even provides “video call” options.

• Personalized Solutions: The assessment’s purpose is for a “friendly advisor” to “check your staircase and hallway layout and provide information about a stairlift solution tailored to suit your needs.” This bespoke approach is essential, as every home and every user is unique.
• No-Obligation Quote: The site explicitly mentions a “free, no-obligation quote,” which is important for consumers to feel they are not being pressured into a purchase.
• Convenience: The option for “contact-free assessment via video call” is a modern and flexible approach, especially beneficial for those with limited mobility or in the early stages of consideration. This adaptability is a strong point.
• What to Expect: During an assessment, the advisor should measure the stairs, discuss user requirements e.g., weight capacity, specific mobility challenges, need for powered swivel seats, remote controls, and assess potential obstructions. This information is then used to recommend the most suitable model and provide an accurate quote.

Installation Process: Efficiency and Professionalism

Once a decision is made, the installation itself needs to be efficient and minimally disruptive. Companion aims for a quick turnaround.

• Experienced Advisors & Engineers: The website states, “one of our experienced advisors will visit your home, take measurements and advise you on the best model… A date will then be agreed for an engineer to come and install and test the model you have chosen.” This separation of roles advisor for assessment, engineer for installation is typical and indicates specialization.
• Installation Timeframe: The claim that their team can “install any stairlift within a matter of hours” is impressive. While “same day installation” is mentioned for straight lifts, even for curved models, a swift installation process is a significant benefit, minimizing disruption to the household.
• Minimizing Disruption: Customer testimonials, like Angela Harris’s “Speedy installation- no mess,” reinforce the idea that the process is designed to be clean and efficient.
• User Training: Crucially, the installation includes ensuring “the product is 100% suitable for you and your needs” and explaining its operation. Mr. Simpson’s testimonial about “patience explaining the working of the stairlift to my wife who has Dementia and myself” highlights the importance of thorough user instruction, especially for those with specific cognitive needs.

Aftercare and Support: Long-Term Peace of Mind

Mobility solutions are long-term investments, and ongoing support is paramount. Companion details their commitment to aftercare.

• 24/7/365 Support: A standout claim is that their team of advisors is “on hand 24 hours a day, 365 days a year.” This level of availability for inquiries and support is exceptional and provides significant reassurance.
• Servicing and Repairs: The website states, “Our team is available for any necessary servicing and repairs, ensuring your model remains in perfect working condition.” This is critical for the longevity and safe operation of the stairlift. Regular servicing is generally recommended e.g., annually to prevent breakdowns and ensure optimal performance.
• Warranty Details: As mentioned, the “Companion 365 plan” provides a “fully comprehensive 12-month warranty, covering all parts and labour.” This is a standard and expected offering. However, it’s always advisable to inquire about extended warranty options or service plans beyond the initial year.

Cost and Affordability: Navigating the Price Point

The cost of a stairlift is often a primary concern for potential buyers.

Companionstairlifts.co.uk addresses this transparently, emphasizing that it’s not a fixed price and providing insights into potential financial assistance.

Stairlift Pricing: Beyond the Sticker Shock

The website clearly states, “Stairlift Prices can start at around £2,000.” This provides a useful baseline but also immediately manages expectations about variability.

• Factors Influencing Cost: The FAQ section explains, “The bespoke nature of a modern stairlift means that the cost can vary depending on the amount and complexity of the work required.” Key factors include:
  • Staircase Type: Straight stairlifts are generally less expensive than curved or spiral ones due to the customized track requirements of the latter.
  • Length of Staircase: Longer staircases will require more track material.
  • Features and Customization: Additional features like powered swivel seats, hinged tracks for doorways at the bottom of stairs, call/send remotes, safety sensors, specific seat styles, and wider weight capacities will all increase the price.
  • Installation Complexity: Any structural modifications or particularly challenging installations can add to the cost.
• Reconditioned Stairlifts: Companion offers “a range of reconditioned stairlifts at a lower price than new models, ensuring affordability without compromising quality.” This is an excellent option for budget-conscious buyers. Reconditioned models are typically fully refurbished, safety-checked, and come with a warranty, making them a viable alternative.

Financial Assistance and Grants: Exploring Support Options

Understanding that stairlifts are a significant expense, Companion highlights potential avenues for financial support.

• Grants Availability: The website mentions, “Yes, there are grants available to help with the cost of purchasing a stairlift. You can find out more about the companies that offer these grants by reading our guide about financing a stairlift.” This points to a dedicated resource, which is very helpful.
• Common Grant Sources: In the UK, grants often come from local councils e.g., Disabled Facilities Grants – DFGs, charities, or benevolent funds. DFGs, for example, are means-tested grants from your local council to help with adaptations to enable you to live independently in your home.
• Guidance Offered: By directing users to a specific guide, Companion demonstrates a commitment to informing customers about all available options, which adds value beyond just selling a product. It’s crucial for individuals to explore these possibilities, as they can significantly reduce the financial burden.

Why Choose Companion? Value Proposition and Trust Signals

In a competitive market, understanding a company’s unique selling points is essential. Treamer.com Reviews

Companionstairlifts.co.uk actively tries to build trust and articulate its value proposition through various channels.

Expertise and Experience: A Foundation of Trust

Companion positions itself as an expert, citing years of experience and thousands of installations.

• Industry Presence: “As one of the largest manufacturers and installers of stairlifts in the UK, Companion is dedicated to providing a friendly, professional, and cost-effective service.” While they state they are “one of the largest manufacturers,” the website also clearly states, “All our stairlifts are manufactured by Handicare. Companion is part of the Handicare group.” This clarifies that they are part of a larger, established manufacturing entity, adding credibility. Handicare is a globally recognized brand in mobility solutions.
• “Thousands of Satisfied Customers”: This claim, alongside customer testimonials, aims to demonstrate a track record of success. Social proof is a powerful indicator of reliability.
• Professionally Trained Team: The emphasis on “dedicated service and installation team are professionally trained to install any stairlift within a matter of hours” reassures customers about the quality of workmanship.

Customer Testimonials: Real-World Validation

The website prominently features several customer reviews, which are vital for building trust.

• Positive Feedback: Reviews from Vijay Dhokia, Angela Harris, Colin Herring, Lizzie Ralston, and Mr. Simpson consistently highlight:
  • User-friendliness: “The 1100 lift is very user friendly.”
  • Clear Communication & No Hard Sell: “Friendly, clear explanation of what to expect – no jargon!” and “Stairlift surveyor was knowledgeable and personable – unlike others I consulted, no hard-sell.” This addresses a common consumer fear.
  • Efficiency: “Speedy installation- no mess.” and “installation was easy and efficient.”
  • Good Customer Service: “Really nice people to deal with from original visit through fitting and servicing.” and “Right from the start the service was excellent.”
  • Patience and Empathy: Mr. Simpson’s comment about explaining the working to his wife with dementia shows a human touch.
• Trustpilot Integration: The mention of “Trustpilot” suggests they are actively seeking and potentially displaying reviews from an independent platform, which adds an extra layer of credibility. Real-world reviews on third-party sites are often seen as more objective than those curated directly on a company’s website.

Safety and Compliance: Non-Negotiable Standards

For a product designed for mobility and safety, adherence to standards is paramount.

• British and European Standards: “Our stairlifts meet the latest British and European safety standards, ensuring you have complete peace of mind when you purchase from us.” This is a non-negotiable requirement for any reputable stairlift provider in the UK and Europe. It means the products have undergone rigorous testing and comply with all necessary regulations.
• Handicare’s Reputation: Given that Handicare manufactures the stairlifts, their established reputation in the global mobility market further underscores the quality and safety assurances.

Beyond the Basics: Additional Services and Perks

Companionstairlifts.co.uk goes beyond just selling and installing, offering additional benefits that enhance the overall customer experience and provide long-term value.

Reconditioned Stairlifts: A Sustainable and Affordable Choice

The option to purchase reconditioned stairlifts is a significant benefit, expanding accessibility for a wider range of budgets.

• Cost Savings: As highlighted, these models are offered “at a lower price than new models.” This makes stairlift ownership more attainable for many.
• Quality Assurance: Crucially, Companion emphasizes that reconditioned stairlifts maintain quality: “ensuring affordability without compromising quality.” This implies that they undergo a thorough refurbishment process, including inspection, repair, and replacement of parts as needed, to meet stringent safety and performance standards.
• Warranty on Reconditioned Units: While not explicitly stated on the homepage for reconditioned units, reputable providers typically offer a warranty on these as well, albeit sometimes shorter than for new models. It’s always wise to confirm the specific warranty terms for reconditioned stairlifts during the inquiry.
• Environmental Benefit: Opting for a reconditioned unit is also an environmentally friendly choice, promoting the reuse of resources.

Referral Program: “Share the Love, Share the Savings!”

A referral program is a smart way to encourage word-of-mouth marketing and reward existing customers.

• Incentive: “Earn £250 in rewards when you refer a friend for a stairlift!” This is a substantial incentive that benefits both the referrer and implicitly supports the new customer by connecting them with a potentially trusted provider.
• Building Community: Referral programs can foster a sense of community around the brand, as satisfied customers become advocates.

Transparent Communication: Accessibility of Information

The website’s design and content aim to make information readily available and easy to understand.

• Clear Contact Options: “Freephone 0808 303 8537” and prominently placed buttons for “Book a FREE Home Assessment” and “Request a brochure” ensure easy access for inquiries. The 24/7/365 availability of their phone line is a strong commitment.
• Comprehensive FAQ Section: The detailed FAQ section on the homepage, covering common questions about cost, reconditioned units, repairs, manufacturing, installation, and warranty, proactively addresses many user concerns without needing a phone call.
• Brochure Request: Offering a free brochure allows potential customers to review information at their leisure, which is valuable for those making a significant purchase decision.

Potential Areas for Further Clarity Beyond the Homepage

While the homepage provides a solid overview, like any good review, it’s worth considering what details might require a deeper dive which presumably would be available on other pages of the site or during an assessment.

Specific Model Details

The homepage discusses straight, curved, and stand-up stairlifts generally. Jbwindowsanddoors.co.uk Reviews

While it mentions the “1100 lift” in a testimonial, it doesn’t delve into the specific features, dimensions, or technical specifications of individual models within each category e.g., seat types, rail options, power sources, remote controls, safety features like obstacle sensors, or specific weight capacities. This information would likely be found on dedicated product pages.

Installation Logistics & Timelines

While “Same Day Installation” is a strong claim, the caveat “Ask an adviser for details” means the exact conditions for this rapid service aren’t fully transparent on the homepage.

For instance, does it apply only to standard straight stairlifts? Are there geographical limitations? Is it dependent on assessment completion and payment? Clarity on the typical lead times for curved stairlifts, given their custom nature, would also be beneficial.

Aftercare Service Plans Post-Warranty

The 12-month “Companion 365 plan” warranty is excellent for the first year.

However, for a long-term investment like a stairlift, information on extended warranty options or ongoing service and maintenance plans beyond the initial year would be highly valuable.

Are there annual service contracts available? What are the costs associated with non-warranty repairs?

Detailed Financing Guide

While the website mentions a guide on financing options and grants, having quick links or a brief summary of the most common grants e.g., Disabled Facilities Grants directly on the homepage could be useful for immediate awareness, even if the full details are on a separate page.

Conclusion on Companionstairlifts.co.uk Reviews

Based on looking at the website Companionstairlifts.co.uk, it presents itself as a highly professional, customer-focused, and reputable provider of stairlift solutions in the UK.

Their direct affiliation with Handicare, a major manufacturer, lends significant credibility to the quality and safety of their products.

The website clearly outlines its diverse range of straight, curved, and stand-up stairlifts, catering to various needs and home environments. Thesportsroom.ie Reviews

The emphasis on a “free home assessment” including video options, commitment to safety standards, transparent pricing discussions with clear caveats about variability, and strong aftercare claims 24/7 support, 12-month comprehensive warranty collectively paint a picture of a company dedicated to customer satisfaction and peace of mind.

The positive customer testimonials reinforce these claims, highlighting efficient installation, professional service, and a no-pressure sales approach.

For anyone considering a stairlift in the UK, Companionstairlifts.co.uk offers a comprehensive starting point with a wealth of information and a clear pathway to finding a suitable mobility solution.

Their transparent approach to cost, the availability of reconditioned units, and guidance on financial assistance are all valuable aspects that make them a strong contender in the market.

As always, for a bespoke product like a stairlift, the free home assessment would be the definitive step to getting precise information tailored to your specific circumstances.

Frequently Asked Questions

What types of stairlifts does Companionstairlifts.co.uk offer?

Companionstairlifts.co.uk offers a comprehensive range of stairlifts, including straight stairlifts for unobstructed staircases, curved stairlifts for stairs that bend or turn corners, and stand-up perch stairlifts for users who find sitting painful or uncomfortable.

Who manufactures the stairlifts sold by Companion?

All stairlifts sold by Companion are manufactured by Handicare, a globally recognized leader in mobility solutions. Companion is part of the Handicare group.

Does Companionstairlifts.co.uk offer free home assessments?

Yes, Companionstairlifts.co.uk offers a FREE home assessment to determine the most suitable stairlift solution for your specific staircase and needs. They also offer contact-free assessments via video call.

Can I get a stairlift installed on the same day?

Companionstairlifts.co.uk claims “Same Day Installation” for certain models, particularly straight stairlifts. It’s advisable to “Ask an adviser for details” as this may depend on specific conditions, availability, and the complexity of your staircase.

How much does a stairlift from Companionstairlifts.co.uk cost?

Stairlift prices from Companionstairlifts.co.uk can start at around £2,000. However, the exact cost varies significantly based on factors like the type of staircase straight vs. curved, specific features, and installation complexity. A free home assessment provides an accurate, no-obligation quote. A1airporttransfer.com Reviews

Are reconditioned stairlifts available from Companion?

Yes, Companionstairlifts.co.uk offers a range of reconditioned stairlifts at a lower price than new models. They emphasize that these reconditioned units maintain high quality standards.

Do Companion stairlifts come with a warranty?

Yes, every new stairlift from Companion comes with the Companion 365 plan, which is a fully comprehensive 12-month warranty covering all parts and labor.

What should I do if my Companion stairlift needs repairs?

Companion’s team is available for any necessary servicing and repairs to ensure your stairlift remains in perfect working condition. You can contact them directly for assistance.

Is customer support available 24/7?

Yes, Companionstairlifts.co.uk states that their professional and friendly team of advisors is on hand 24 hours a day, 365 days a year, covering the whole of the UK excluding Northern Ireland, Highlands, and Islands.

Does Companion offer financing options or help with grants?

Yes, Companion mentions that grants are available to help with the cost of purchasing a stairlift. They provide a guide on their website about financing a stairlift to help you find out more about companies that offer these grants.

How long does it take to install a stairlift?

Companion claims their professionally trained service and installation team can install many stairlifts within a matter of hours, ensuring minimal disruption to your home.

Are Companion stairlifts compliant with safety standards?

Yes, Companion states that their stairlifts meet the latest British and European safety standards, ensuring peace of mind for customers regarding product quality and safety.

Can Companion install stairlifts on narrow staircases?

Yes, Companion’s extensive range includes solutions for various staircases, including narrow staircases, with their advisors capable of recommending the perfect fit during the assessment.

What kind of aftercare service does Companion provide?

Beyond the initial warranty, Companion is committed to providing exceptional service and support from initial inquiry to installation and aftercare, including servicing and repairs.

How does the free home assessment work?

An experienced advisor from Companion will visit your home to take measurements, assess your staircase and hallway layout, and advise on the best model tailored to your needs. Sunsave.energy Reviews

They can even show you what the stairlift will look like after installation.

Is there a hard-sell approach during the assessment?

Based on customer testimonials featured on their website, Companion aims for a no hard-sell approach. Reviewers specifically praise the assessors for being knowledgeable and personable without applying pressure.

Can I get a brochure to learn more about Companion’s products?

Yes, you can request a free brochure from Companionstairlifts.co.uk to browse their products and services at your convenience.

What is the typical energy cost of running a Companion stairlift?

Companion states that running a stairlift can cost as little as 52p per month, based on expected average usage and an energy cost of 29p/kWh as of Feb 2024.

Does Companion have a referral program?

Yes, Companion has a referral program where you can earn £250 in rewards when you refer a friend for a stairlift installation.

How do I get a no-obligation quote from Companion?

You can arrange a free, no-obligation quote by either calling their freephone number 08001170157 or by requesting a free brochure through their website.