Based on looking at the website, Repairsbypost.com appears to be a legitimate and highly-rated online watch repair service based in the UK, offering a convenient postal solution for a wide range of watch brands, from everyday pieces to luxury timepieces.

The platform emphasizes affordability, efficiency, and customer satisfaction, positioning itself as a modern alternative to traditional high-street repair shops like In-Time and Timpson.

They highlight features such as free, insured postage, competitive pricing starting from £29, and a 12/24-month guarantee on repairs, backed by over 1,500 positive reviews on Google and Trustpilot.

For anyone seeking a reliable, hassle-free, and cost-effective method to get their watch serviced or repaired without leaving their home, Repairsbypost.com seems to offer a compelling proposition.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Table of Contents

Understanding Repairsbypost.com: A Deep Dive into Their Service Model

Repairsbypost.com has carved out a niche in the watch repair industry by leveraging a postal service model, making professional watch repair accessible across the UK.

This approach eliminates the need for customers to visit physical stores, saving time and offering unparalleled convenience.

Their system is designed for simplicity, from obtaining a quote to receiving the repaired watch back at your doorstep.

How the Postal Repair System Works

The core of Repairsbypost.com’s service is its streamlined postal system.

Free Quote & Online Request: The process begins with an online repair request where customers can describe the issue and even upload photos of their watch. This initial assessment helps their expert team understand the repair needs.
Free, Insured Postage Pack: If the repair is accepted, customers receive a free postage pack, ensuring safe and secure transit of their timepiece to the service center. This includes up to £10,000 cover, which is a significant peace of mind for owners of valuable watches.
Expert Assessment & Repair: Upon arrival, experienced watchmakers conduct a thorough assessment and proceed with the necessary repairs, from simple battery replacements to complex movement overhauls.
Fast Return Service: Once repaired, the watch is returned to the customer promptly, fully tracked and insured. The website highlights a “fast turn-around” as a key benefit, often quicker than traditional high-street shops.

The Types of Watches and Repairs They Handle

Repairsbypost.com positions itself as a comprehensive solution for almost any watch repair need, catering to a vast spectrum of brands and types.

Luxury Watch Repair: They specifically mention expertise in high-end brands such as Rolex, Omega, Breitling, TAG Heuer, Raymond Weil, and Zenith. These repairs often include a 2-year warranty, showroom-new polishing, pressure and diagnostics testing, and the use of genuine branded parts. Luxury watch repairs start from £150.
Vintage and Pocket Watch Restoration: Beyond modern luxury watches, they also specialize in the delicate art of restoring and refurbishing vintage timepieces and pocket watches, acknowledging their sentimental and historical value.
Common Repairs for All Brands: For more everyday watches, they offer a wide array of services including battery replacement, seal repair, glass replacement, strap replacement, and full servicing. These services start from a competitive £29.
Comprehensive Brand Coverage: While they list many popular brands, they also state, “Can’t see your brand of watch? All the brands all the models. Open a repair ticket and let us worry about the specifics,” indicating a broad repair capability across 150+ brands.

Cost-Effectiveness and Transparency in Pricing

One of the significant selling points of Repairsbypost.com is its commitment to competitive and transparent pricing.

They explicitly state that prices include VAT and postage both ways, with “no hidden fees.”

Starting Prices and What They Include

Entry-Level Repairs from £29: This covers basic services like battery replacement, strap changes, or minor glass repairs. This affordability makes watch repair accessible for a broader audience.
Luxury Watch Repairs from £150: For high-value timepieces, the starting price reflects the specialized expertise, genuine parts, and comprehensive service including polishing and extended warranty required.
Price Match Guarantee: A notable assurance is their “price match guarantee,” where they claim to match or beat any written quotation for a like-for-like service. This indicates confidence in their pricing structure and a commitment to offering the best value.

No Obligation Assessment and Payment Structure

Free, No-Obligation Assessment: Customers can get a free assessment of their watch without any commitment or credit card details required upfront. This allows for clear communication of costs before any work begins.
Payment After Repair: The website specifies, “When do I make payment?” with the answer implying payment is made after the repair is completed and approved, ensuring satisfaction before payment. This builds a strong sense of trust.

Customer Experience and Service Quality

A key differentiator for any service-based business is the customer experience.

Repairsbypost.com heavily emphasizes convenience, communication, and quality, aiming to build trust with their clientele.

Convenience and Accessibility

Door-to-Door Service: The entire process, from sending the watch to receiving it back, is handled remotely, requiring minimal effort from the customer. They even mention “door to door collection with Ipostparcels.com” for added convenience.
Online Tracking: Customers can track their watch repair online, providing transparency and reducing anxiety about the status of their valuable item.
Customer Support: A dedicated phone line 0800 121 6030, Mon-Fri, 9am-5pm GMT and online repair ticket system ensure that customers can easily communicate with their team for questions or updates.

Quality of Work and Guarantees

Expert Watchmakers: The site frequently highlights their “expert watchmakers” with “over 30 years of experience” in the industry, particularly in Swiss watch repair and restoration. This expertise is crucial for handling complex and valuable timepieces.
Genuine Parts: For luxury watches, they assure the use of “genuine branded parts,” which is critical for maintaining the authenticity and value of high-end timepieces.
Warranty: They offer a “12/24 month guarantee” on all repairs, providing peace of mind and demonstrating confidence in the durability of their work. Luxury watch repairs come with a 2-year warranty.
Rigorous Testing: For luxury watches, the service includes “pressure and diagnostics testing by trained expert watchmakers,” ensuring the watch performs optimally and is sealed correctly against elements.

Reviews and Reputation: What Customers Are Saying

Reputation is paramount in the service industry, and Repairsbypost.com actively promotes its positive customer feedback as a testament to its reliability and quality. Ueshimacoffeecompany.com Reviews

Volume and Source of Reviews

1.5K+ Reviews: The website proudly displays “1.5K+ reviews on Trustpilot and Google Places,” indicating a substantial volume of feedback. This high number suggests a well-established service with a large customer base.
Third-Party Platforms: Leveraging platforms like Trustpilot and Google Places lends credibility, as these are independent review sites where customers can openly share their experiences.

Key Themes in Customer Testimonials

While the website only displays selected positive testimonials, common themes emerge that highlight their strengths:

Excellent Communication: Customers frequently praise the clear and consistent communication throughout the repair process, keeping them well-informed.
Speed and Efficiency: Many reviews mention quick turnaround times, often exceeding customer expectations compared to traditional repair shops.
Quality of Repair: The most crucial aspect, customers consistently report satisfaction with the quality of the repair, with watches returning “looking and performing like new.”
Affordability: Several testimonials note the “pleasant surprise” of the repair cost, finding it cheaper than expected or than alternatives.
Convenience: The postal service model itself is a recurring positive point, with customers appreciating the ease of sending their watches without leaving home.
Repairing Sentimental Value: Several customers highlight their ability to repair watches others had deemed “unrepairable,” especially those with high sentimental value.

Comparing to High Street Alternatives: In-Time and Timpson

Repairsbypost.com explicitly positions itself as “Britain’s online alternative to In-Time and Timpson high street watch repairs.” This direct comparison aims to highlight their competitive advantages.

Convenience vs. Traditional Walk-Ins

Repairsbypost.com: Offers ultimate convenience through its postal service. No travel, no queues, repairs initiated from home. This is particularly appealing for busy individuals or those in remote areas.
In-Time & Timpson: Require physical visits to their high street stores. While offering immediate consultation, this can be time-consuming and less flexible for many.

Pricing and Value Proposition

Repairsbypost.com: Claims to offer “internet prices” and a “price match guarantee,” suggesting a more competitive cost structure due to lower overheads associated with physical retail spaces. Their starting prices of £29 for basic repairs and £150 for luxury ones are transparently advertised.
In-Time & Timpson: Their pricing structures are generally perceived as higher due to the costs of maintaining numerous high street locations and in-person staff. While they offer a wide range of services, direct price comparisons often favor online alternatives.

Turnaround Times

Repairsbypost.com: Emphasizes “fast turn-around” times, stating their efficient service is “faster than your nearest high-street watch shop.” This efficiency is likely due to their centralized repair facility and streamlined logistics.
In-Time & Timpson: Turnaround times can vary significantly depending on the complexity of the repair and the specific branch’s workload. Some repairs might require watches to be sent to a central workshop, adding to the wait.

Insurance and Security

Repairsbypost.com: Offers generous insurance coverage up to £10,000 for watches in transit, a significant benefit for owners of valuable timepieces. This level of security is a strong selling point.
In-Time & Timpson: While reputable, the specifics of their in-transit insurance or handling of high-value items might require direct inquiry.

The Process of Initiating a Repair: A Step-by-Step Guide

For potential customers, understanding the exact steps involved is crucial.

Repairsbypost.com makes this process clear and accessible.

Step 1: Requesting an Online Quote

Open a Repair Ticket: The primary way to start is by visiting their website and clicking “Start your repair” or “Open a repair ticket.” This leads to an online form.
Provide Watch Details: You’ll be asked to provide information about your watch brand, model if known and a detailed description of the issue.
Upload Photos: The option to upload photos is incredibly useful, allowing their experts to get a visual assessment of the damage or wear, which can expedite the quoting process.

Step 2: Receiving the Quote and Shipping Instructions

Expert Review: Their team examines your online request.
Same-Day Notification: If your repair is accepted, they aim to notify you the same day with a free, no-obligation quote and instructions for sending your watch.
Free Postage Pack: This includes a Royal Mail postage-paid shipping label and packaging advice to ensure safe delivery.

Step 3: Sending Your Watch

Secure Packaging: Customers are advised to securely wrap and pack their watch using the provided instructions.
Post Office Drop-off: The packed watch, with the attached Freepost label, can then be dropped off at any local post office. The service is fully tracked and insured up to £10,000.

Step 4: Repair, Payment, and Return

Repair & Quality Check: Once the watch arrives at their service center, expert watchmakers perform the necessary repairs. They conduct thorough quality checks, including pressure and diagnostics testing for luxury models.
Payment: As implied in their FAQ, payment is typically made after the repair is completed and the customer is satisfied. No credit card is required upfront.
Return Delivery: The repaired watch is returned via a fast, tracked, and insured postal service directly to the customer’s address.

Security and Trust: Protecting Your Valuable Timepiece

Sending a valuable item like a watch through the post can be a source of anxiety for many.

Repairsbypost.com addresses this by emphasizing security and insurance.

High Insurance Coverage

Up to £10,000 Cover: A key selling point is their provision of up to £10,000 insurance cover for watches whilst in transit to and from their service center. This is a substantial amount, offering significant reassurance for owners of luxury watches.
Fully Tracked Service: All shipments are fully tracked, allowing customers to monitor the progress of their watch, further enhancing security and transparency.

Reputation and Longevity

Established Business: Operating since 2014, Repairsbypost.com has over a decade of experience in the industry. This longevity suggests a stable and reputable business model.
Positive Customer Reviews: The consistent positive feedback across multiple independent platforms Trustpilot, Google reinforces their trustworthiness and reliability. A high volume of positive reviews over a long period is a strong indicator of a trustworthy service.

Professional Expertise

Experienced Watchmakers: Their emphasis on “expert watchmakers” with “over 30 years of experience” and specialized knowledge in Swiss watch repair builds confidence in their technical capabilities. Knowing that skilled professionals are handling your timepiece minimizes the risk of further damage or subpar repairs.

Frequently Asked Questions

Is Repairsbypost.com a legitimate company?

Yes, based on the website’s information, Repairsbypost.com appears to be a legitimate UK-based watch repair service.

They have been operating since 2014 and boast over 1,500 reviews on Trustpilot and Google Places.

How much does it cost to repair a watch at Repairsbypost.com?

Prices start from as low as £29 for general repairs like battery or strap replacement, and from £150 for luxury watch repairs.

All quoted prices include VAT and postage both ways, with no hidden fees. Smiirl.com Reviews

What types of watches can Repairsbypost.com repair?

They claim to repair a wide range of watch brands, including luxury brands like Rolex, Omega, Breitling, TAG Heuer, and Zenith, as well as common brands like Michael Kors, Raymond Weil, Tissot, Armani, and Gucci.

They also specialize in vintage and pocket watch restoration.

Does Repairsbypost.com use genuine parts for repairs?

Yes, for luxury watch repairs, they explicitly state they use “genuine branded parts” to maintain the authenticity and value of high-end timepieces.

How long does a watch repair typically take with Repairsbypost.com?

While exact times vary by repair complexity, they emphasize a “fast turn-around” service, claiming to be faster than high-street watch shops.

Is my watch insured when I send it to Repairsbypost.com?

Yes, all watches sent to and from Repairsbypost.com via their Freepost service are fully tracked and insured up to £10,000, offering significant peace of mind.

How do I get a quote from Repairsbypost.com?

You can get a free, no-obligation quote by opening a repair ticket online, describing your watch’s issue, and optionally uploading photos. You can also call their customer service number.

Do I need to pay upfront for the repair?

No, the website states that no credit card is required for their services, and payment is typically made after the repair is completed and approved.

What kind of guarantee does Repairsbypost.com offer on repairs?

They offer a 12/24-month guarantee on all general repairs and a 2-year warranty specifically for luxury watch repairs, ensuring the quality and durability of their work.

Can I send my watch for repair if I am overseas?

The website primarily highlights “FREE UK SHIPPING” and states they are “Britain’s online alternative.” It’s best to contact them directly 0800 121 6030 or via a repair ticket to inquire about international shipping options.

Can I bring my watch in person to their service center?

Based on the website’s description of a postal service and “door-to-door” collection, it appears they primarily operate through mail and do not offer in-person drop-offs at a service center. Jackjones.com Reviews

How do I track my watch repair with Repairsbypost.com?

The service is fully tracked, allowing you to monitor the progress of your watch repair online after it has been sent to them.

What if my watch is deemed unrepairable?

The website doesn’t explicitly state what happens if a watch is unrepairable, but given their free, no-obligation assessment, it’s implied you would be informed and your watch returned without charge if no repair is possible.

Does Repairsbypost.com offer a price match guarantee?

Yes, they explicitly state, “We offer a price match guarantee, where we will match or beat any written quotation for a like-for-like service.”

What is the minimum repair charge at Repairsbypost.com?

Their services start from £29, which appears to be their minimum charge for basic repairs, including postage.

How does Repairsbypost.com compare to high-street shops like Timpson or In-Time?

Repairsbypost.com positions itself as an online alternative, offering greater convenience postal service, competitive “internet prices,” and often faster turnaround times compared to traditional high-street options.

What is included in the luxury watch repair service?

Luxury watch repair from £150 includes a 2-year warranty, polish to showroom new, pressure and diagnostics testing by trained expert watchmakers, and genuine branded parts.

How do I know if they can repair my specific brand of watch?

You can browse their list of brands they repair on their website or, more simply, open a repair ticket and describe your watch.

They claim to repair “All the brands all the models.”

Are there any hidden fees with Repairsbypost.com?

No, the website clearly states, “Prices include VAT and postage both ways, with no hidden fees.”

How do I contact Repairsbypost.com for inquiries?

You can contact them by calling 0800 121 6030 Mon-Fri, 9am-5pm GMT or by opening a repair ticket through their website. Transdev.com Reviews

Repairsbypost.com Reviews