Wendywutours.co.uk Reviews

Based on checking the website Wendywutours.co.uk, it appears to be a highly established and reputable tour operator specializing in fully inclusive, escorted tours, primarily to Asia but also expanding to other global destinations.

The site emphasizes over 25 years of experience, numerous industry awards, and a comprehensive “all-inclusive” approach covering flights, hotels, meals, guides, transportation, and even visas.

This positions Wendy Wu Tours as a strong contender for travelers seeking a structured, hassle-free, and immersive cultural experience with a focus on expert-led exploration.

The website presents a clear value proposition: “Experience the Extraordinary.” They aim to remove the complexities of international travel by providing meticulously planned itineraries with an array of inclusions, allowing travelers to focus solely on the journey itself. Their commitment to authenticity is highlighted through promises of immersive local experiences and the expertise of national escorts born and raised in the destinations. This comprehensive approach, combined with a strong track record and positive customer feedback, suggests a reliable and well-regarded service in the competitive travel industry.

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IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Unpacking the Wendy Wu Tours Experience: What Makes Them Tick?

Wendy Wu Tours positions itself as more than just a travel agency. they curate comprehensive experiences.

Their long-standing presence and focus on fully escorted tours to often complex destinations like China, Japan, and Vietnam are key differentiators.

It’s about taking the guesswork out of an adventure and providing a into local culture with the comfort of knowing all logistics are handled.

The All-Inclusive Philosophy: Convenience Redefined

Wendy Wu Tours operates on a fully inclusive model, which is a major draw for many travelers.

This isn’t just about covering the big-ticket items.

It’s about minimizing hidden costs and maximizing peace of mind.

• What’s Typically Included?

  • International flights: This is a significant inclusion, often arranged from the UK.
  • Hotels: Handpicked accommodations are part of the package.
  • Meals: Most, if not all, meals are covered, often in traditional local settings.
  • Guided touring: Expert national escorts lead the way, offering local insights.
  • Transportation: All in-country transport, from coaches to high-speed trains, is arranged.
  • Transfers: Airport transfers are included, removing arrival/departure stress.
  • Visas: This is a crucial and often complex aspect of international travel, and Wendy Wu handles it for applicable tours.

• Benefits of All-Inclusive: For the traveler, this means a significantly reduced planning burden. You’re not spending hours researching flight connections, booking hotels, or figuring out local transport in a foreign language. It’s a “show up and go” model, appealing to those who prefer structure and convenience. Anecdotal evidence from traveler forums often highlights the visa service as a major stress-reliever.

Award-Winning Pedigree and Industry Recognition

A company’s reputation isn’t built overnight, and Wendy Wu Tours proudly showcases its accolades. This isn’t just vanity.

It’s a testament to consistent service quality and industry respect. Heating2go.co.uk Reviews

• Over 40 Major Awards: The website states they’ve received over 40 major awards, including “Best Specialist Tour Operator” 14 years running at the Globe Travel Awards. This consistency speaks volumes about their operational excellence and customer satisfaction.
• Public and Expert Validation: These awards are voted for by the public, industry partners, and respected travel experts. This multifaceted recognition provides a robust endorsement of their service.
• ABTA and ATOL Protected: Being fully ABTA and ATOL protected offers crucial financial security for travelers. This means that in the unlikely event of financial insolvency, your money is protected. This is a non-negotiable for serious travel companies and instills confidence.

The Heart of the Experience: Outstanding Tour Guides

The quality of a guided tour often hinges on the caliber of its guides.

Wendy Wu Tours places a strong emphasis on their “National Escorts.”

• Born and Raised Experts: The guides are described as being born and raised in the country you are traveling in. This provides an unparalleled depth of local knowledge, cultural nuances, and often, personal anecdotes that enhance the experience.
• Comprehensive Support: These escorts accompany travelers every step of the way, suggesting a high level of personalized attention and problem-solving capability on the ground.
• Passion and Expertise: The website highlights their “unrivalled knowledge, passion and expertise” which takes a tour from “excellent to extraordinary.” This indicates that the guides are not just logistical coordinators but cultural ambassadors. For example, a guide in Vietnam might share personal stories about Tet Lunar New Year or explain the significance of a specific temple, making the history feel alive.

Authentic Immersive Experiences: Beyond the Tourist Trail

While hitting major landmarks is expected, Wendy Wu Tours aims to go deeper, offering experiences that connect travelers with the local culture.

• Included Authentic Activities: The tours incorporate activities designed to provide a genuine cultural immersion. These can range from learning a local craft, participating in an old tradition, or dining with locals. For instance, on a China tour, this might mean a calligraphy lesson or a traditional tea ceremony. In India, it could be a cooking class or a visit to a local market with a guide explaining the produce.
• “Getting Under the Skin” of Destinations: The focus is on understanding the culture, not just seeing the sights. This approach resonates with travelers looking for more meaningful interactions and a deeper appreciation of the places they visit.
• Balancing Sightseeing with Immersion: The itineraries seem to strike a balance between visiting iconic sites and offering these more intimate, culturally rich activities, ensuring a well-rounded and memorable trip.

A Legacy of Trust: Over 25 Years in the Business

Longevity in the travel industry is a strong indicator of reliability and sustained quality.

Wendy Wu Tours’ history adds a layer of confidence.

• Founded in 1994: Wendy Wu herself led the first tour in 1994, which speaks to a founder-led, passion-driven origin. This personal touch can often translate into a customer-centric business model.
• Growth to UK’s Number One Specialist: Their growth from a single tour to the UK’s leading tour specialist underscores their success and ability to scale while maintaining quality.
• “Unrivalled Expertise”: This claim, built over decades, suggests a deep understanding of the destinations they operate in, including local logistics, cultural sensitivities, and traveler preferences. Data from the industry often shows that companies with a long track record tend to have fewer complaints and higher customer retention rates due to refined processes and established networks.

Diverse Destinations and Tour Offerings

Wendy Wu Tours boasts a wide array of destinations, spanning across multiple continents, though their roots are firmly planted in Asia.

This geographical diversity means there’s likely a tour to fit various travel aspirations.

Asia: The Core Expertise

Their reputation as the “UK’s leading Asia specialist” is well-earned, with extensive offerings across the continent.

• China: A flagship destination, featuring tours like “Gems of China” that cover iconic sites such as the Great Wall, Terracotta Warriors, and Giant Pandas. The website mentions “Wonders of China” and “In Pursuit of Pandas” as popular options.
• Japan: “Japan Uncovered” and “Jewels of Japan” are prominent, highlighting cultural experiences, Mount Fuji, and bustling Tokyo. The inclusion of bullet trains signifies a focus on efficient and authentic local transportation.
• Vietnam: Often combined with Cambodia, tours like “Angkor to the Bay” showcase epic scenic beauty, unique heritage, and vibrant cuisine.
• India: “Inspiring India” and “Treasures of Sri Lanka” delve into cultural diversity, historic riches, and scenic variety.
• Southeast Asia: The website features “Sensational Southeast Asia” and “Treasures of Malaysia, Borneo & Singapore,” indicating a broad coverage of the region, including less-traveled spots and iconic destinations.
• Central Asia: The “Journey through Central Asia” tour highlights their venture into less common but culturally rich destinations, such as Kyrgyzstan, Uzbekistan, and Turkmenistan.

Beyond Asia: Global Expansion

While Asia is their stronghold, Wendy Wu Tours has clearly diversified its portfolio to appeal to a wider audience.

• Africa: “Southern Africa Sale” and tours like “Kruger to Cape Explored” and “Namibia Adventure” demonstrate their presence in the African safari and wildlife market.
• Europe: While less detailed, the “Spring Sale” mentions “Europe” as a covered region, suggesting an expanding footprint beyond their traditional Asian focus.
• Polar Expeditions: The inclusion of “Antarctica, Falklands & Latin Wonders” and “Antarctica & Latin Wonders” highlights a premium offering that combines cruise and land experiences in more remote and adventurous regions.

New and Specialized Tours

The website consistently updates with new tour offerings, showing an active approach to market trends and traveler demand. Futbolemotion.com Reviews

• Cruise & Tour Collection: A significant new development, combining land-based touring with ocean or river cruises. Examples include “Japan by Rail & Sea” and “China by Rail, Japan by Sea,” providing a multi-modal travel experience.
• Rail Collection Tours: “Legends of the Silk Road” and “Andes to Atacama Adventure” are part of their dedicated rail tours, catering to those who enjoy the journey as much as the destination. This shows a commitment to niche travel experiences.
• Christmas Departures: Tours like “Christmas Beyond the Brahmaputra” cater to specific holiday travel periods, offering unique seasonal experiences.

Customer Feedback and Trust Indicators

Wendy Wu Tours actively promotes its feedback, suggesting confidence in its service delivery.

High Customer Satisfaction Ratings

The website proudly displays a high aggregate rating, which is a strong trust signal.

• 4.7 out of 5 based on 6034 reviews: This is a substantial number of reviews, lending credibility to the rating. It suggests a consistently positive experience for a large customer base.
• “Excellent” Rating: This rating from their customers aligns with the overall professional image the company projects.
• Feefo Accreditation Gold Award: Feefo is a reputable independent review platform. A Gold Award indicates a high volume of positive reviews and a commitment to transparent feedback. This provides an external validation of their claims.
• 5 Trip Advisor Rating:* Another well-known travel review site, a 5-star rating on TripAdvisor further reinforces positive customer sentiment.

Illustrative Customer Testimonials

The website features several specific customer reviews, offering qualitative insights into the tour experience.

• “Wonders of China” Review: Highlights include the tour being “absolutely wonderful,” feeling “safe, well cared for, comfortable,” and everything being “thought of.” The guide, Raymond, is praised as “outstanding,” “knowledgeable, helpful, and friendly.” This reinforces the “all-inclusive” and “expert guide” aspects.
• “In Pursuit of Pandas” Review: This testimonial specifically mentions the ease of booking, excellent organization, fantastic main and local guides Susan in particular, a small group size 13 people, well-planned itinerary including iconic sites, efficient high-speed trains, and delicious included meals. The mention of a free business class upgrade also points to potential value-adds.
• Common Themes in Reviews: Recurring positive themes include:
  • Excellent guides: Their knowledge, helpfulness, and personality are consistently lauded.
  • Seamless organization: Travelers appreciate the well-planned itineraries and smooth logistics.
  • Value for money: Many reviews suggest the tours offer great value given the inclusions.
  • Memorable experiences: The combination of sights, culture, and group camaraderie leads to unforgettable trips.

Addressing Potential Concerns Implicitly

While the reviews are overwhelmingly positive, some subtly highlight areas for consideration for future travelers.

• Physical Requirements: One “Wonders of China” review mentions that “too much is squeezed into the time allocated” in some early days, resulting in “long and very tiring days.” It explicitly warns that travelers “need to be very aware of the physical requirements of this tour,” particularly for “more mature years,” noting an elderly person who “struggled to keep up.” This is a crucial point for potential bookers to consider their fitness level against the tour’s intensity.
• Pacing: The same review suggests the tour from the Yangtze onwards was “perfect” in pacing, implying some variation across the itinerary. This indicates that while comprehensive, some days might be more demanding than others.

Why Choose Wendy Wu Tours? A Deep Dive into Their Value Proposition

The “Why Choose Wendy Wu Tours?” section on their website acts as a succinct summary of their competitive advantages, reinforcing the themes seen throughout the site.

More Than 25 Years of Expertise

As previously discussed, their longevity is a significant asset, translating into refined operations, established relationships with local partners, and a deep understanding of the destinations.

This experience minimizes unforeseen issues and maximizes the chances of a smooth, enriching journey.

Fully Inclusive Touring

This is arguably their strongest selling point.

The comprehensive nature of their packages simplifies the travel planning process to an extreme degree.

• Flights: International flights are included, eliminating the stress and cost of sourcing these separately.
• Transfers: All airport and inter-city transfers are managed, ensuring seamless transitions between locations.
• Hotels: Accommodations are pre-arranged, often selected for their quality and location.
• Meals: Most meals are included, often offering a taste of local cuisine in group settings, which can also be a social highlight.
• Guides: The invaluable national escorts provide expert insights and support throughout the journey.
• Visa Service: This unique inclusion removes a major logistical hurdle for many destinations, especially in Asia, where visa applications can be complex and time-consuming. This alone can save travelers hours of administrative work and potential errors.

UK’s Leading Asia Specialist and Unique Destinations

Their specialization brings inherent benefits. Physicaladdress.com Reviews

• Deep Knowledge: Focusing on Asia and expanding thoughtfully allows them to build unparalleled knowledge, contacts, and refined itineraries for these regions.
• Unique Destinations: The mention of “unique destinations” alongside their core specialism suggests a commitment to offering both popular and off-the-beaten-path experiences, catering to different adventure appetites. Their recent tours to Saudi Arabia, Central Asia, and even Antarctica exemplify this.

Outstanding Tour Guides & Authentic Experiences

This is a recurring theme, emphasizing the human element and cultural immersion.

• Local Expertise: As highlighted earlier, guides being from the region ensures genuine insights and a deeper understanding of the culture.
• Immersive Activities: Beyond ticking off famous sites, the inclusion of activities like local craft lessons or dining with families distinguishes their tours from standard sightseeing trips, promising a richer, more memorable experience.

Price Match Promise and Flexible Booking

These policies indicate a customer-first approach and a commitment to competitive pricing.

• Price Match Promise: This provides assurance that customers are getting a good deal and encourages them to book directly with Wendy Wu Tours rather than endlessly comparing prices. It suggests confidence in their value.

ABTA & ATOL Protection and 24/7 Customer Care

These are fundamental pillars of trust and safety in the travel industry.

• Financial Protection: ABTA and ATOL protection are legally mandated for package holidays in the UK, safeguarding customers’ money in case of company insolvency or flight disruptions. This is crucial for large financial commitments like long-haul tours.
• 24/7 Customer Care: Knowing that support is available around the clock, especially when traveling in different time zones, is a huge comfort. This demonstrates a commitment to customer well-being and immediate problem-solving, should issues arise during a trip.

Considerations for Potential Travelers

While Wendy Wu Tours presents a compelling offering, it’s always wise to consider if their style aligns with your personal travel preferences.

Group Travel Dynamics

Wendy Wu Tours specializes in fully escorted group tours. This means you’ll be traveling with a fixed itinerary and a group of fellow travelers.

• Pros of Group Travel:
  • Social aspect: You’ll meet new people and often form bonds with your fellow travelers.
  • Efficiency: Logistics are handled, leading to smooth transitions and optimized sightseeing.
  • Safety: Traveling in a group with an experienced guide can offer an added layer of safety, especially in unfamiliar territories.
  • Expert insights: Guides provide context and information you might miss traveling independently.
  • Access: Group tours can often access sites or experiences that are difficult for individual travelers to arrange.
• Cons of Group Travel:
  • Less flexibility: The itinerary is set, leaving limited room for spontaneous detours or extended stays at particular locations.
  • Pacing: As noted in some reviews, some days can be very packed and tiring, which might not suit everyone’s pace, especially those who prefer a more relaxed approach.
  • Group dynamics: While often positive, you’re dependent on the group’s general pace and interests.
  • Less independence: If you enjoy solo exploration or charting your own course, a fully escorted tour might feel restrictive.

The “All-Inclusive” Price Point

While the “all-inclusive” model offers immense value and convenience, it naturally comes with a higher upfront cost compared to budgeting for each component separately.

• Perceived Value: For many, the peace of mind of having everything covered, including flights, accommodation, food, guiding, and even visas, outweighs the higher initial outlay. It removes the stress of budgeting on the go and unexpected expenses.
• Budget Clarity: You know the vast majority of your costs upfront, making financial planning simpler.
• Comparison: When comparing prices, it’s crucial to compare apples to apples. A Wendy Wu Tour price includes components that other tour operators might list as optional extras or leave for the traveler to arrange. Always factor in flights, visas, and a significant portion of meals when comparing their prices with other offerings.

Physical Demands of Tours

As indicated by a customer review, some tours can be physically demanding due to packed schedules and extensive sightseeing.

• Reviewing Itineraries Carefully: Potential travelers should meticulously review the daily itineraries for the tours they are interested in. Pay attention to the number of sites visited per day, the amount of walking involved, and travel times between locations.
• Assessing Personal Fitness: Be realistic about your own physical capabilities and stamina. If you prefer a leisurely pace or have mobility concerns, it might be beneficial to inquire directly with Wendy Wu about the physical demands of specific tours or seek out reviews that comment on this aspect.

The Booking Process and Customer Support

The website highlights a streamlined booking process and robust customer support, critical elements for a high-value travel product.

Online and Offline Booking Options

Wendy Wu Tours provides multiple avenues for booking, catering to different customer preferences.

• Direct Online Booking: The website allows for direct tour browsing and booking, complete with dates, prices, and detailed itineraries.
• Telephone Support: A prominent UK contact number 0808 274 8594 is displayed, indicating that phone assistance is readily available for inquiries and bookings. This is particularly useful for complex itineraries or for travelers who prefer speaking to a human.
• Roadshows and Events: The mention of “EVENTS IN YOUR COMMUNITY Wendy Wu Roadshows” suggests they engage directly with potential customers in person. These events offer opportunities to learn more, ask questions, and sometimes access exclusive offers. This personalized touch can be very beneficial for those seeking more information before committing.
• Agent and Customer Login: Dedicated login portals for agents and customers indicate a structured system for managing bookings and providing post-booking support.

Comprehensive Customer Care

The promise of “24/7 Customer care” is a significant advantage, especially for international travel where time zones can be a challenge. Sugerfx.com Reviews

• Always Available Support: Knowing that assistance is just a phone call away, regardless of the time of day or your location, offers immense peace of mind. This is critical for handling unforeseen circumstances or emergencies during a trip.
• Pre- and Post-Booking Support: Beyond in-trip support, their customer care likely extends to pre-travel queries regarding visas, packing, health, and post-travel feedback.
• Visa Service Included: Re-emphasizing this, the inclusion of a visa service except for “Essential” tours significantly reduces pre-travel stress. They guide you through the process, which can be complex and time-consuming for certain destinations.

Flexible Booking and Price Promise

These policies further underscore a commitment to customer satisfaction and competitive value.

• Price Promise: This instills confidence that you are getting the best available price from Wendy Wu Tours, eliminating the need to scour multiple sites for better deals once you’ve decided on a tour.

Conclusion: Is Wendy Wu Tours the Right Fit for Your Adventure?

Based on the detailed review of Wendywutours.co.uk, it’s clear that this is a well-established, highly-rated, and comprehensive tour operator designed for a specific type of traveler.

• Who is it for?
  • First-time international travelers: The “all-inclusive” and fully escorted model removes much of the anxiety.
  • Travelers seeking convenience and peace of mind: All logistics are handled, from flights and visas to meals and transport.
  • Those interested in immersive cultural experiences: The emphasis on national escorts and authentic local activities offers a deeper dive than typical sightseeing tours.
  • Individuals or couples who enjoy group travel: The social aspect and shared experiences are a key part of the Wendy Wu model.
  • Travelers prioritizing safety and support: ABTA/ATOL protection and 24/7 customer care provide strong reassurance.
  • People interested in Asia: As specialists in the region, their depth of knowledge and network is unparalleled.
• Who might it not be for?
  • Independent travelers: If you prefer solo exploration, spontaneous decisions, or charting your own course, a fully escorted group tour might feel too restrictive.
  • Budget-conscious travelers: While offering value, the upfront cost of an all-inclusive tour is higher than self-organized travel.
  • Those seeking highly physical or adventurous expeditions: While some tours might be physically demanding, they are generally not extreme adventure trips.
  • Travelers who dislike pre-set itineraries: The structured nature of group tours means less flexibility on a day-to-day basis.

Ultimately, Wendy Wu Tours excels at providing a highly curated, stress-free, and culturally rich travel experience, particularly to complex destinations like those in Asia.

Their long history, numerous awards, and overwhelmingly positive customer reviews paint a picture of a reliable and reputable company.

If the “all-inclusive,” expertly guided group tour model aligns with your travel aspirations and you’re looking for an “extraordinary” adventure with all the logistics handled, then Wendywutours.co.uk is definitely worth a thorough investigation.

Frequently Asked Questions

Is Wendywutours.co.uk a reputable company?

Yes, based on their website information and numerous awards, Wendywutours.co.uk is a highly reputable company.

They have been operating for over 25 years, are ABTA and ATOL protected, and boast a 4.7 out of 5-star rating from over 6000 reviews, alongside a Gold Award from Feefo and a 5-star Trip Advisor rating.

What kind of tours does Wendywutours.co.uk offer?

Wendywutours.co.uk primarily offers fully inclusive, escorted group tours to a wide range of destinations, with a strong specialization in Asia China, Japan, Vietnam, India, etc.. They also offer tours to Africa, Latin America, and have introduced new Cruise & Tour and Rail Collection options.

What does “fully inclusive” mean for Wendy Wu Tours?

“Fully inclusive” with Wendy Wu Tours typically means that your international flights, hotels, most meals, guided touring, all in-country transportation, airport transfers, and even your visa for most tours are included in the upfront price.

Are visas included with Wendy Wu Tours?

Yes, for most of their fully inclusive tours, Wendy Wu Tours includes the visa service as part of the package, removing a significant logistical burden for travelers. This is usually specified for each tour. Viascreens.com Reviews

How experienced are Wendy Wu Tour guides?

Wendy Wu Tours prides itself on its “National Escorts” who are born and raised in the country you are traveling in.

They are described as highly knowledgeable, passionate, and expert guides who accompany you throughout the tour, providing deep cultural insights.

What is the average group size for Wendy Wu Tours?

While not explicitly stated for all tours, one customer review mentioned a “small group of just 13 people” on a China tour, suggesting that group sizes can be manageable and allow for a more personal experience.

Does Wendy Wu Tours offer solo traveler options?

Yes, the website mentions “Solo Traveller Sale” offers and specific “Solo Departure Dates Available” for certain popular tours like “Japan Uncovered” and “Inspiring India,” indicating they cater to solo travelers.

Is Wendy Wu Tours ABTA and ATOL protected?

Yes, Wendywutours.co.uk is fully ABTA and ATOL protected, which provides financial security for your booking in case of unforeseen circumstances such as company insolvency.

Can I book a Wendy Wu Tour over the phone?

Yes, you can book a Wendy Wu Tour over the phone by calling their contact number 0808 274 8594 provided on their website.

They also offer online booking and in-person roadshow events.

What kind of customer support does Wendy Wu Tours offer?

Wendy Wu Tours states they offer “24/7 Customer care,” meaning you can receive support around the clock, which is crucial when traveling in different time zones.

Do Wendy Wu Tours include authentic local experiences?

Yes, the website emphasizes that their tours include “fascinating immersive experiences” such as learning local crafts, practicing old traditions, or dining with locals, aiming to get travelers “under the skin” of the destinations.

Are meals always included on Wendy Wu Tours?

Most, if not all, meals are typically included in Wendy Wu’s fully inclusive tours. Pulsetto.tech Reviews

Customer reviews often highlight the variety and quality of the included local cuisine.

How long has Wendy Wu Tours been in business?

Wendy Wu Tours has been operating for over 25 years, having been founded in 1994. This longevity speaks to their experience and stability in the travel industry.

Does Wendy Wu Tours offer a price match guarantee?

Yes, Wendy Wu Tours has a “Price Match Promise,” which suggests they are committed to offering competitive pricing and will match prices under certain conditions.

Are Wendy Wu Tours physically demanding?

Some tours, especially those with packed itineraries in major cities or covering vast areas, can be physically demanding.

One customer review specifically advised being “very aware of the physical requirements” for older travelers.

It’s recommended to review specific tour itineraries carefully for details on activity levels.

Can I find reviews for specific tours on Wendywutours.co.uk?

Yes, the website features customer reviews directly on specific tour pages, such as “Gems of China” 21 reviews and “Japan Uncovered” 275 reviews, allowing you to read feedback relevant to the tour you’re considering.

What awards has Wendy Wu Tours won?

Wendy Wu Tours has received over 40 major awards, including being voted ‘Best Specialist Tour Operator’ for 14 years running at the prestigious Globe Travel Awards.

Does Wendy Wu Tours offer flexible booking options?

Yes, the website mentions “Flexible Booking” as one of the reasons to choose Wendy Wu Tours, indicating they offer some flexibility in their booking conditions. Specific terms would apply.

What are some popular destinations offered by Wendy Wu Tours?

Popular destinations include China, Japan, Vietnam, India, South Africa, Costa Rica, South Korea, and Sri Lanka, among many others. Solidapollo.com Reviews

They also offer tours to Central Asia and polar regions like Antarctica.

Does Wendy Wu Tours have offices outside the UK?

Yes, Wendy Wu Tours has offices in the UK, Australia, New Zealand, and China, indicating their international presence and support network.