Desser.co.uk Reviews

Based on checking the website Desser.co.uk, it appears to be a well-established online retailer specializing in high-quality rattan and wicker furniture for both indoor and outdoor spaces.

With a heritage stretching back to 1919, this 4th-generation family-run business emphasizes craftsmanship, comfort, and durability in its product offerings, ranging from conservatory sets and living room furniture to garden dining sets and various types of chairs, sofas, and tables.

The site highlights their commitment to UK-made cushions and eco-friendly rattan sourcing, positioning themselves as a reliable option for those seeking stylish and long-lasting furniture solutions.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

A Century of Craftsmanship: Understanding Desser’s Legacy

Desser.co.uk isn’t just another furniture retailer.

They boast a rich history spanning over a century, a detail that immediately sets them apart.

This longevity in the market speaks volumes about their commitment to quality and customer satisfaction.

Imagine, a business that has successfully navigated over 100 years of economic shifts and changing consumer tastes – that’s a testament to resilience and a deep understanding of their craft.

The Desser Lineage: A 4th-Generation Business

The fact that Desser remains a 4th-generation family-run business is a significant differentiator. This isn’t some corporate giant. it’s a legacy built on familial dedication and shared values.

• Continuity of Vision: A family business often ensures that the founding principles of quality, service, and design are consistently upheld across generations.
• Personalized Touch: There’s a higher likelihood of a more personalized and attentive customer service experience when a business is run by individuals deeply invested in its reputation.
• Expertise Retention: Knowledge and specialized skills in rattan and wicker furniture manufacturing are passed down, maintaining a high standard of craftsmanship.

Evolution of Offerings: From Rattan to Boucle

While rattan has been their core, Desser has clearly adapted to modern trends, as evidenced by their extensive Boucle fabric furniture range. This demonstrates an agility to meet contemporary design demands while staying true to their roots.

• Rattan & Wicker: Their foundational expertise lies in natural rattan and wicker, known for its durability and classic appeal in conservatory and outdoor settings. They source Grade A rattan from Indonesia and assemble products in the UK.
• Mango Wood: The inclusion of “Venice Mango Wood Bedroom Furniture” and “Manhattan Mango Wood Living Room Furniture” expands their appeal beyond just rattan, offering solid wood options for a broader range of interior styles.
• Boucle Fabric: The prominent display of Boucle fabric items, often with sales like “20% off Boucle Fabric,” indicates a strategic move to capture the modern, textured furniture market, appealing to those seeking cozy yet chic aesthetics. This fabric is emphasized as “100% Handsewn British Comfort.”

Product Range Deep Dive: More Than Just Conservatory Furniture

While their heritage is rooted in conservatory furniture, Desser.co.uk has diversified its offerings to cater to various home zones, ensuring a comprehensive selection for customers.

This strategic expansion broadens their market reach and allows them to serve a wider array of design needs.

Conservatory & Indoor Rattan: The Desser Signature

This is where Desser’s century of experience truly shines.

Their conservatory and indoor rattan furniture forms the backbone of their collection, designed for both aesthetic appeal and enduring comfort. Paints4trade.com Reviews

• Furniture Sets: They offer complete conservatory furniture sets, which often include sofas, chairs, and coffee tables, providing a cohesive look for a dedicated space.
• Individual Pieces: For those looking to mix and match or add to existing decor, individual chairs, sofas, and tables are available. This flexibility is a plus for customers with specific requirements.
• UK-Made Cushions: A recurring highlight is their UK-made cushions, emphasized as “hand-sewn here in the UK,” ensuring a high level of comfort and quality control. This is a significant selling point, as cushions can greatly impact the overall feel and longevity of furniture. Their claim of “over 40 fabrics including the specialist Aquaclean material” speaks to variety and practicality.

Outdoor Garden Furniture: Extending Comfort Outdoors

Recognizing the growing trend of outdoor living spaces, Desser has a dedicated range of garden and patio furniture, built to withstand external elements while maintaining style.

• Material Variety: The site mentions “Aluminium garden sets with upholstered cushions” alongside their classic rattan lounge and dining sets. This suggests a choice of materials to suit different preferences and climates.
• Diverse Configurations: From “rattan corner sofas” to “sun loungers” and “garden dining sets,” their outdoor collection aims to furnish spaces of all sizes – from “small gardens” to “big gardens, and even poolside!”
• Durability Focus: While specific weather-resistant treatments aren’t detailed in the provided text, the mention of “Aluminium” implies an awareness of the need for robust materials in outdoor settings.

Living Room & Bedroom Furniture: Expanding Beyond Rattan

Desser’s move into broader living room and bedroom furniture categories, particularly with mango wood and boucle, indicates a natural progression to becoming a more holistic home furnishing provider.

• Mango Wood Collections: The “Venice Mango Wood Bedroom Furniture” and “Manhattan Mango Wood Living Room Furniture” lines suggest a modern, possibly minimalist or industrial aesthetic, offering solid wood alternatives to their rattan pieces. These collections include diverse items like “6 Drawer Chest Rattan Mango,” “2 Drawer Bedside Table,” and various “Headboard” options.
• Boucle in Interiors: The prominent display of Boucle furniture e.g., “Cream Boucle Indoor 2-seater sofa,” “UK-Made Upholstered Boucle Ottoman” shows their responsiveness to current interior design trends, offering soft, textured, and comfortable pieces suitable for main living areas. The emphasis on “UK Crafted” and “Handsewn British Comfort” for these items reinforces their quality claims.
• Accent Pieces: Items like “rattan mirrors,” “sideboards,” and “console tables” further extend their reach into general home decor, allowing customers to furnish multiple rooms with Desser pieces.

The Desser Promise: Quality and Service Guarantees

Any reputable furniture retailer stands by its products, and Desser.co.uk appears to make several key promises to instill confidence in potential buyers.

These guarantees often distinguish a long-standing business from fleeting online stores.

Warranty and Returns: Peace of Mind

Desser highlights its commitment to product reliability through explicit warranty and return policies.

• 1-Year Warranty: This is a standard but essential guarantee. A “1-Year Warranty” on their furniture indicates that Desser is confident in the durability and manufacturing quality of their products. This provides a baseline level of assurance for customers against manufacturing defects.
• Free Returns: The phrase “Free Returns” for Luxury Conservatory Furniture is a significant benefit, reducing the risk for customers who might be hesitant to purchase large items online without seeing them in person. This policy demonstrates a customer-centric approach, allowing buyers to assess the furniture in their home environment without financial penalty if it doesn’t meet expectations. However, it’s worth noting if this applies across all ranges or just specific ones.

Delivery & Assembly: A Seamless Experience

For furniture, the delivery process is often as crucial as the product itself.

Desser appears to focus on a premium delivery experience.

• Free Delivery*: The asterisk next to “Free Delivery*” suggests there might be terms and conditions, such as minimum order value or geographical limitations, which customers should verify. However, offering free delivery generally enhances the value proposition.
• White Glove Delivery: For their “Luxury Conservatory Furniture,” Desser specifies “Fully Assembled with White Glove Delivery.” This is a premium service where furniture is not only delivered but also placed in the desired room, unwrapped, and all packaging removed. This significantly reduces the hassle for the customer, particularly with larger, assembled items, and suggests a focus on customer convenience and a high-end service experience.

Interest-Free Finance: Accessibility and Flexibility

Offering flexible payment options can make higher-value furniture more accessible to a broader customer base.

• Interest Free Finance Available: This allows customers to spread the cost of their purchase over a period without incurring additional interest charges. This can be a major draw for those looking to manage their budget, making larger investments in furniture more feasible. It suggests Desser understands consumer financial considerations and aims to remove a potential barrier to purchase. Customers should, of course, review the specific terms and eligibility criteria for such finance options.

Customer Experience: What Do Reviews Say?

While Desser.co.uk provides testimonials directly on their homepage, a comprehensive review of customer experience often requires looking at independent platforms to gauge a broader sentiment.

The snippets provided on the homepage are overwhelmingly positive, highlighting key aspects of their service and product. Thetilershub.co.uk Reviews

Testimonials on Desser.co.uk: A Snapshot of Satisfaction

The reviews featured prominently on their homepage are consistently glowing, focusing on product quality, comfort, and service.

• Product Quality & Comfort: Phrases like “Quality furniture at an excellent price,” “Very comfortable as good as my living room sofa,” “such solid construction, beautiful design, so comfortable,” and “highly delighted with my conservatory furniture – good quality and very good value for money” are recurrent themes. This directly addresses the core value proposition of furniture: durability and comfort.
• Delivery Service: Multiple testimonials praise the delivery process: “Order received as promised. Very well packed,” “Excellent delivery service,” and “Was kept informed about the date the furniture would be arriving and I received a telephone call from the delivery drivers to say when they would be here! No complaints about this firm.” This suggests reliable and communicative logistics, which is crucial for large item deliveries.
• Customer Service: The politeness and helpfulness of staff are also frequently mentioned: “Extremely helpful staff,” “Friendly and polite service, with knowledgeable staff,” and “Above and beyond service.” This indicates a strong focus on positive customer interaction, which can significantly enhance the overall buying experience.
• Value for Money: Although some reviewers note “Not cheap to buy but you get what you pay for which is good quality,” others find it “very good value for money,” suggesting that while it might not be the cheapest option, customers perceive the quality justifies the price point.

Key Takeaways from Customer Feedback as seen on site:

• Reliable Delivery: Customers appreciate the timely and well-communicated delivery process.
• High Product Standards: Comfort and solid construction are consistently highlighted.
• Excellent Service: The staff’s helpfulness and knowledge are a recurring positive point.
• Perceived Value: Despite potentially higher price points, customers feel they receive good quality for their investment. One reviewer even gave Desser a “20 out of 10,” which, while an exaggeration, conveys extreme satisfaction.

Sourcing and Manufacturing: The “Made in UK” Advantage

Desser’s emphasis on their sourcing and manufacturing processes is a significant factor in their brand identity, appealing to consumers who prioritize ethical practices, quality control, and supporting local industries.

Sustainable Sourcing: Rattan from Indonesia

Desser clearly states the origin of its primary material.

• Grade A Rattan: They use “finest Grade A rattan, sourced from Indonesia.” This specification suggests a commitment to high-quality raw materials. Grade A typically implies the highest quality, durable, and aesthetically pleasing rattan.
• Eco-Friendly Design: The mention of “Sustainable Cane, Eco-Friendly Design” aligns with increasing consumer demand for environmentally conscious products. While the specifics of their eco-friendly practices aren’t detailed in the provided text, the claim itself suggests an awareness of sustainability.

UK-Made Cushions and Assembly: The Local Touch

A cornerstone of Desser’s quality proposition is its commitment to UK manufacturing for key components and assembly.

• Hand-Sewn UK Cushions: “All of our cushions are hand-sewn here in the UK, providing the utmost comfort and quality.” This is a powerful selling point, allowing for stricter quality control, potentially faster customization, and support for domestic labor.
• UK Assembly: Their cane furniture, while using Indonesian rattan, is “assembled by us in the UK.” This combination of global sourcing for raw materials and local assembly and finishing is a common practice that can ensure high standards.
• “Made in Britain” Label: This is explicitly called out in one of the testimonials: “Made in Britain. Good quality.” This resonates with consumers who prioritize national manufacturing and the perceived higher standards associated with it.

Quality Control and Durability: Built to Last

The implication of “Crafted by Hand, Built for a Lifetime” suggests a focus on longevity, which is crucial for furniture purchases.

• Meticulous Hand-Crafting: “Desser’s indoor furniture is meticulously hand-crafted, ensuring that every item is unique.” Hand-crafting often implies attention to detail and a higher level of finish compared to mass-produced items.
• Skilled Team: The reference to “skilled team of cutters and sewers here in the UK” further reinforces the idea of expert craftsmanship behind their products.
• Designed to Last: Their cushions are “designed to last for years, all crafted to the highest quality standards.” This claim, coupled with the 1-year warranty, suggests confidence in the materials and construction techniques employed.

Accessibility & Retail Presence: Beyond the Online Store

While Desser.co.uk serves as their primary online storefront, the brand also maintains a physical retail presence, which can enhance customer trust and provide a tangible experience.

Local Stockists: A Try-Before-You-Buy Option

For many, especially when purchasing furniture, the ability to see and feel the product in person is invaluable.

• “Find your local stockist”: Desser encourages customers to “Search for our indoor furniture with over 70 stockists around the UK & Ireland.” This extensive network means that while Desser operates online, they also offer the traditional retail experience through partners.
• Benefits of Physical Presence:
  • Tangible Experience: Customers can physically sit on sofas, feel the fabric, and assess the craftsmanship, which can be crucial for a high-value purchase.
  • Expert Advice: Stockist staff can provide in-person advice, answer questions, and assist with design choices.
  • Reduced Purchase Anxiety: Seeing the product in person can alleviate concerns about color, size, and comfort that might arise from online-only viewing.

Online Accessibility: Samples and Customer Support

Even for online-focused customers, Desser provides tools to make the remote purchasing decision easier.

• Free Swatch Samples: “Choose from over 40 fabrics including the specialist Aquaclean material” and the ability to “request samples of of our fabrics.” This is an excellent feature, allowing customers to check fabric colors and textures against their home decor before committing to a purchase. It minimizes the risk of color mismatch and provides a more informed buying decision.
• Multiple Contact Channels: Desser offers diverse ways to get in touch: “webchat, by phone on 0161 834 1795, or send us an email at [email protected].” This multi-channel approach to customer support demonstrates a commitment to being accessible and responsive to inquiries. This is particularly important for furniture, where customers often have detailed questions about dimensions, materials, and delivery.

Value Proposition: Why Choose Desser?

When considering any purchase, especially for items like furniture, understanding the core value proposition is key.

Desser’s website communicates several compelling reasons why a customer might choose them over competitors. Casita.com Reviews

Heritage and Trust: Over a Century of Experience

The longest-standing value proposition is undoubtedly their history.

• Established since 1919: This isn’t a new startup. it’s a company with a proven track record. This historical longevity instills a significant level of trust and confidence. It suggests stability, experience, and a deep understanding of the furniture market.
• 4th Generation Family Business: This aspect often implies a strong commitment to reputation, quality, and long-term customer relationships, as family values tend to be intrinsically tied to the business’s success. It fosters a sense of personal accountability that might be absent in larger, impersonal corporations.

Quality and Craftsmanship: The UK Advantage

Desser heavily emphasizes the quality of its materials and manufacturing processes.

• Grade A Rattan: Using premium raw materials from Indonesia sets a foundation for durable products.
• UK-Made Cushions: The hand-sewn, UK-produced cushions are a direct quality indicator, suggesting better comfort, tailoring, and longevity compared to mass-produced alternatives. The option of “specialist Aquaclean material” further speaks to practicality and maintenance ease.
• Hand-Crafted Furniture: The meticulous hand-crafting of their indoor furniture means attention to detail and unique pieces, which often translates to higher durability and aesthetic appeal.

Comprehensive Service and Flexibility

Beyond the product itself, Desser aims to make the buying experience smooth and accommodating.

• Free Delivery & White Glove Service: While terms apply, these services remove logistical burdens for the customer, especially the premium “White Glove Delivery” for assembled items.
• Interest-Free Finance: This financial flexibility makes higher-ticket items more accessible and manageable for a wider range of budgets.
• Free Fabric Swatch Samples: This crucial offering allows customers to make informed color and texture choices, significantly reducing buyer’s remorse and the need for returns.
• Extensive Product Range: From classic conservatory rattan to modern boucle and mango wood, their diverse selection means customers are more likely to find pieces that fit their specific style and functional needs across various rooms in their home.

The Financial Aspect: Pricing and Offers

Understanding the pricing strategy and any promotional offers is crucial for potential buyers, especially for significant investments like furniture.

Desser.co.uk appears to position itself in the mid-to-high end of the market, reflecting its focus on quality and craftsmanship, while also offering incentives.

Pricing Structure: Quality Reflects Cost

While specific price ranges aren’t detailed in a comparative way, the mention of testimonials like “Not cheap to buy but you get what you pay for which is good quality” suggests Desser’s products are priced to reflect their stated quality and the “Made in Britain” aspect of their cushions and assembly.

• Investment in Quality: The use of “finest Grade A rattan,” “hand-sewn British cushions,” and “meticulously hand-crafted” processes typically translates to higher manufacturing costs, which are then reflected in the retail price.
• Long-Term Value: The implicit message is that while the initial outlay might be higher, the durability and longevity of the furniture offer better long-term value, reducing the need for frequent replacements.

Promotional Offers and Sales: Value Enhancement

Desser actively uses promotions to attract customers and provide perceived value.

• “Get 10% OFF with code MAYBANK10”: This is a direct promotional code, indicating seasonal sales or special events like the May Bank Holiday Treat. Such discounts can make the furniture more accessible to budget-conscious buyers while maintaining profit margins.
• “20% off Boucle Fabric”: Specific category-based discounts, like this one for Boucle, can drive sales for particular collections or clear inventory. This also indicates that Desser is actively managing its stock and responding to market demand.
• “Save £X.XX” Indications: On product listings, savings are clearly displayed e.g., “Save £149.00,” “Save £90.00”. This visual cue highlights the value proposition of purchasing during a sale or at a reduced price point, encouraging immediate action.

Interest-Free Finance: Payment Accessibility

As noted earlier, offering “Interest Free Finance Available” is a significant financial offering.

This doesn’t reduce the overall cost but makes the purchase more manageable by spreading payments, effectively lowering the immediate financial barrier.

This can be particularly appealing for higher-value furniture sets where a lump sum payment might be prohibitive for some customers. Evelynvapes.com Reviews

Frequently Asked Questions

What is Desser.co.uk?

Desser.co.uk is an online retailer specializing in high-quality natural rattan, wicker, and upholstered furniture, including conservatory sets, outdoor garden furniture, living room pieces, and bedroom furniture.

They are a 4th-generation family-run business established in 1919.

What kind of furniture does Desser.co.uk sell?

Desser.co.uk sells a diverse range of furniture including:

• Conservatory furniture sets rattan, wicker
• Outdoor garden furniture rattan, aluminium
• Living room furniture sofas, chairs, tables, including Boucle fabric and Mango Wood
• Bedroom furniture Mango Wood sets, headboards, mirrors
• Individual chairs, sofas, ottomans, mirrors, sideboards, and scatter cushions.

Is Desser.co.uk a reputable company?

Yes, based on the information provided, Desser.co.uk appears to be reputable, having been established in 1919 and operating as a 4th-generation family business for over a century.

They highlight UK-made cushions, quality sourcing, and positive customer testimonials on their site.

Where does Desser.co.uk source its rattan?

Desser.co.uk sources its rattan from Indonesia, specifically using “finest Grade A rattan.”

Are Desser.co.uk’s cushions made in the UK?

Yes, Desser.co.uk explicitly states that all their cushions are “hand-sewn here in the UK,” emphasizing comfort and quality.

Does Desser.co.uk offer free delivery?

Yes, Desser.co.uk offers “Free Delivery*,” though it’s important to check for any specific terms and conditions that might apply, such as geographical restrictions or minimum order values.

What is “White Glove Delivery” from Desser.co.uk?

White Glove Delivery, offered for their Luxury Conservatory Furniture, means the furniture is delivered fully assembled, placed in the desired room, unwrapped, and all packaging is removed by the delivery team.

Does Desser.co.uk offer interest-free finance?

Yes, Desser.co.uk advertises that “Interest Free Finance Available” on their products, allowing customers to spread the cost of their purchase. Ee.co.uk Reviews

Can I get fabric samples from Desser.co.uk?

Yes, customers can request “Free swatch samples” from over 40 available fabrics, including the specialist Aquaclean material.

Does Desser.co.uk sell outdoor furniture?

Yes, Desser.co.uk has a range of outdoor garden and patio furniture sets, including rattan lounge sets, modern outdoor sofas, garden dining sets, rattan corner sofas, and sun loungers.

Are Desser.co.uk’s products handcrafted?

Yes, Desser.co.uk states that their indoor furniture is “meticulously hand-crafted” and their cushions are hand-sewn, ensuring a high level of craftsmanship.

Does Desser.co.uk have physical stores or stockists?

Yes, Desser.co.uk has over 70 stockists around the UK & Ireland where customers can find and view their indoor furniture.

What warranty does Desser.co.uk offer on its furniture?

Desser.co.uk offers a “1-Year Warranty” on their furniture, providing assurance against manufacturing defects.

What is Boucle fabric furniture at Desser.co.uk?

Boucle fabric is a textured, looped yarn fabric that Desser.co.uk offers in various indoor furniture pieces like sofas, chairs, and ottomans, highlighting its “100% Handsewn British Comfort.”

Can I return furniture bought from Desser.co.uk?

Yes, for certain ranges like Luxury Conservatory Furniture, Desser.co.uk offers “Free Returns.” It’s advisable to check their full returns policy for specific terms.

How long has Desser been in business?

Desser has been in business since 1919, giving them over a century of experience in furniture manufacturing and sales.

Are Desser.co.uk’s products eco-friendly?

Desser.co.uk mentions “Eco-friendly Rattan” and “Sustainable Cane, Eco-Friendly Design” for some of their products, suggesting a commitment to environmentally conscious practices.

Do Desser.co.uk reviews mention customer service quality?

Yes, testimonials on their website frequently praise the “Extremely helpful staff,” “Friendly and polite service, with knowledgeable staff,” and “Above and beyond service.” Toolforce.ie Reviews

What types of wood furniture does Desser.co.uk offer?

Desser.co.uk offers “Venice Mango Wood Bedroom Furniture” and “Manhattan Mango Wood Living Room Furniture,” alongside their rattan and wicker collections.

How can I contact Desser.co.uk customer support?

You can contact Desser.co.uk customer support via their webchat, by phone at 0161 834 1795, or by sending an email to [email protected].