How to Cancel Shoptimised.com Free Trial

Shoptimised.com prominently features a “Book A Demo” call to action rather than an immediate “Free Trial” sign-up on their homepage.

This suggests that access to their software is typically initiated through a sales consultation, which may or may not lead to a free trial period.

If a free trial is indeed offered after a demo, the process for cancellation would follow similar principles to a paid subscription, with specific clauses detailed in the trial agreement.

Assuming a Free Trial is Provided:

1. Understand Trial Terms: When you begin any free trial, especially for a B2B SaaS, there will be terms and conditions. These terms will specify:
   • The duration of the trial.
   • Whether it automatically converts to a paid subscription.
   • The method required to cancel to avoid charges.
   • Any limitations or specific features available during the trial.
2. Look for In-Platform Options: If a free trial involves logging into their software, there might be an option within your account settings or dashboard to “Cancel Trial” or “Manage Subscription.” This is the most convenient way if available.
3. Contact Shoptimised.com Support: If no self-service option is apparent, revert to direct communication with their team, similar to cancelling a full subscription:
   • Email: Send an email to their support or sales contact (the person who set up your demo/trial) clearly stating your wish to cancel the free trial. Provide your company name and any trial account credentials.
   • Contact Form: Use the general “Contact Us” form on their website to submit your request.
   • Be Proactive: It’s best to cancel a few days before the trial period ends, especially if it automatically converts to a paid plan, to avoid any unexpected charges.
4. Confirm Cancellation: Always seek confirmation that your free trial has been terminated and that you will not be charged. A written confirmation (email) is ideal for your records.

Key Differences for Free Trials:

• No Long-Term Contracts: Free trials typically don’t involve long-term contracts, making cancellation simpler and without financial penalties.
• Automatic Conversion: Be extremely vigilant about whether the trial automatically converts to a paid subscription. This is a common practice, and failing to cancel before the trial ends can lead to immediate billing.
• Limited Features: Sometimes, free trials offer a limited set of features or a cap on usage. Cancelling might mean losing access to any work or data you’ve configured within the trial environment.

Since the website does not explicitly offer a direct sign-up for a free trial, the most likely scenario is that trial arrangements are made individually after a demo, meaning communication with a Shoptimised.com representative will be the primary method for managing or canceling any trial period.