How to Cancel Shoptimised.com Subscription

As Shoptimised.com operates primarily through a “Book A Demo” model for their services, which are likely tailored subscriptions for businesses, specific self-service cancellation procedures are not detailed on their public website.

Typically, the cancellation of such business-to-business (B2B) software-as-a-service (SaaS) subscriptions involves direct communication with their client success or accounts management team.

Steps for Subscription Cancellation:

1. Review Your Contract: The absolute first step is to consult the service agreement or contract you signed with Shoptimised.com. This document will outline the terms and conditions related to cancellation, including notice periods, any penalties for early termination, and the required method of communication (e.g., written notice, email to a specific address).
2. Contact Shoptimised.com Directly: Given the B2B nature of their services, cancellations are almost always handled directly by their customer service or account management department.
   • Email: The most common method would be to send a formal email to their support or accounts team, clearly stating your intention to cancel and providing all necessary account details. Look for a dedicated support email address on their “Contact Us” page or within your contract.
   • Contact Form: You can use the contact form available on their website (shoptimised.com/about-us/contact-us). While less formal than a direct email, it initiates communication, and they will likely follow up.
   • Phone (if available): If a direct phone number for client support is provided in your contract or account dashboard, calling them would be a swift way to discuss cancellation.
3. Provide Necessary Information: Be prepared to provide your company name, account ID, contact person’s name, and the reason for cancellation.
4. Confirm Cancellation: Ensure you receive a written confirmation from Shoptimised.com that your subscription has been successfully canceled and that no further charges will be incurred. Keep this confirmation for your records.

Important Considerations:

• Notice Period: Most B2B contracts include a notice period (e.g., 30, 60, or 90 days) for cancellation. Failing to provide adequate notice can result in continued billing for that period.
• Data Export: Before canceling, inquire about the process for exporting your data (e.g., product feeds, performance reports) from their platform. Ensure you retrieve all necessary information before access is terminated.
• Remaining Term/Billing: Understand if there are any remaining financial obligations for the current billing cycle or contract term.

Since Shoptimised.com’s services are bespoke and tailored to individual business needs, the cancellation process will likely be managed on a case-by-case basis through direct communication rather than an automated online portal.