Voxi.co.uk Reviews

Based on checking the website, Voxi.co.uk appears to be a mobile network provider targeting a younger, digitally-savvy audience, primarily offering SIM-only deals and mobile phones with a strong emphasis on unlimited social media, podcast, and video data on specific apps. It operates under Vodafone, leveraging its infrastructure. The service is structured as a flexible, no-contract online subscription, positioning itself as a modern alternative to traditional mobile plans, with appealing features like data-free usage on popular social media platforms, podcast streaming services, and video streaming apps, provided general data remains active. The website also highlights a referral program offering gift cards and various phone deals, emphasizing no upfront costs and flexible payment options.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Navigating VOXI: Understanding Their Core Offerings

VOXI, as a mobile virtual network operator MVNO under the Vodafone umbrella, carves out a niche by focusing on what truly matters to today’s digital natives: unlimited access to key online activities without eating into their general data allowance. This isn’t just a marketing gimmick. it’s a fundamental shift in how mobile plans are perceived and consumed. They’ve identified that a significant portion of mobile data is spent on social media, streaming podcast, and watching videos, and they’ve built their plans around alleviating data anxiety for these specific uses.

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The “Unlimited” Promise: What It Really Means

When VOXI says “unlimited,” it’s crucial to understand the specifics. It primarily refers to unlimited usage on selected social media, podcast, and video apps within the UK. This means you can scroll through Instagram, stream on Spotify, or binge-watch Netflix without depleting your primary data bundle.

• Unlimited Social Media: This includes popular platforms like Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, and Facebook Messenger. For many users, this is a significant selling point, as social media consumption often accounts for a large chunk of monthly data.
• Unlimited Podcast: Plans with this feature allow data-free streaming on apps such as Spotify, Apple Podcast, Amazon Podcast, Napster, Deezer, TIDAL, and Primordial radio. This is a must for podcast lovers who constantly stream on the go.
• Unlimited Video: Higher-tier plans offer unlimited streaming on YouTube, Netflix, Prime Video, and My5. This is particularly appealing for those who commute or travel frequently and rely on mobile data for entertainment.

Important Caveat: While these apps are unlimited, subscriptions to these services are not included. You still need your own Netflix or Spotify account. Moreover, to keep your “unlimited” features active, you must have some general data left in your main allowance. This isn’t an all-you-can-eat buffet for everything online. browsing websites, sending emails, or using maps still consumes your general data. As of their latest offers, a £10 plan could offer 60GB of general data up from 20GB, while a £15 plan might provide 105GB up from 35GB, and an Unlimited data plan could be priced at £30, down from £35. These are substantial data allowances, especially when coupled with the unlimited app benefits.

The No-Contract Philosophy and Flexibility

VOXI operates on a no-contract, 30-day rolling plan model. This provides immense flexibility, allowing users to cancel or change their plan at any time without penalty. This stands in stark contrast to traditional long-term contracts that often lock users in for 12, 18, or even 24 months. Catkissfish.com Reviews

• Monthly Payments: Plans are paid every 30 days, refreshing your chosen plan and any extras.
• Easy Online Management: Everything from plan selection to payment method changes and account management is handled online, streamlining the user experience.
• Opt-Out Anytime: The ability to opt out at any point is a significant advantage for those who prefer not to be tied down or whose data needs fluctuate.

This flexibility is a key differentiator, particularly for younger demographics who value freedom and adaptability in their services.

It removes the commitment anxiety associated with traditional mobile contracts.

VOXI’s Competitive Edge: Beyond Just Data

VOXI’s appeal extends beyond its unique data allowances.

They’ve integrated several features and benefits that enhance the overall user experience and create a compelling alternative in the crowded UK mobile market.

These features are designed to simplify mobile usage and add tangible value. Gardenarch.co.uk Reviews

Friends With Benefits: The Referral Program

One of VOXI’s standout features is its “Friends With Benefits” referral program, which incentivizes existing customers to bring new ones onboard. This isn’t just about small discounts. it’s designed to offer significant rewards for both the referrer and the referred.

• Double Rewards Promotions: VOXI frequently runs promotions where the referral rewards are doubled. For instance, a recent offer provided up to £40 in Gift Cards for both the referrer and the friend, up from the usual £20.
• Choice of Gift Cards: Rewards can be claimed as amazon.com Gift Cards, Just Eat Gift Cards, or even cash via PayPal, offering practical value that resonates with a broad audience.
• Simple Redemption: Both parties need to remain VOXI customers for at least two months and make two consecutive monthly payments to qualify for the rewards, ensuring genuine new customer acquisition. This program not only helps VOXI grow its customer base but also builds a sense of community among its users.

Phone Deals and Upfront Costs

While primarily known for SIM-only deals, VOXI also offers a range of mobile phone deals, often emphasizing no upfront costs and flexible payment plans. This makes high-end smartphones more accessible to a wider audience.

• Latest Handsets: The website frequently showcases the latest iPhones e.g., iPhone 16 Pro, 16 Pro Max and Android devices e.g., Google Pixel 9, Samsung Galaxy S25 Ultra.
• Flexible Payment Options: Customers can pay in full or utilize PayPal Credit for installments over 12, 24, 30, or 36 months, or even opt for Pay in 3 three interest-free payments. This flexibility is crucial for budget-conscious consumers.
• Bundling with SIM Plans: New phone customers typically need to purchase a minimum £10 SIM plan, ensuring they also subscribe to VOXI’s mobile services. This integrated approach simplifies the buying process.

Considerations: While the “no upfront costs” is appealing, the total cost over the payment period should always be scrutinized. Credit checks apply, and Pay in 3 is not regulated by the Financial Conduct Authority, which is an important detail for consumers to be aware of.

Coverage, Performance, and Customer Support

As an MVNO, VOXI leverages Vodafone’s robust network infrastructure. This means customers can expect broad 4G and 5G coverage across the UK, generally benefiting from the reliability and speed associated with one of the largest mobile networks. However, customer service and specific performance metrics are often where MVNOs can differentiate themselves or fall short. Webdoctor.ie Reviews

Network Coverage and Speed

VOXI customers benefit directly from Vodafone’s extensive 4G and 5G network. This translates to:

• Wide UK Coverage: Vodafone boasts significant population coverage across the UK for both 4G and its rapidly expanding 5G network. Users can check specific coverage in their area via VOXI’s coverage map, which is linked directly to Vodafone’s.
• Reliable Performance: In reports from independent bodies like Ofcom, Vodafone’s network generally performs well in terms of download and upload speeds, though performance can vary based on location, time of day, and device. For instance, average 4G download speeds on Vodafone and thus VOXI typically range from 20-30 Mbps, with 5G speeds being significantly higher.
• Tethering Capability: VOXI plans allow tethering, meaning you can share your phone’s internet connection with other devices like laptops or tablets, and your unlimited social media, podcast, or video benefits will still apply when using those apps on the tethered device.

While the underlying network is strong, it’s worth noting that during peak times or in congested areas, performance can fluctuate for any network.

Customer Service and Support Channels

VOXI prides itself on being a digital-first mobile provider, and its customer support reflects this.

They primarily utilize online channels for assistance, which aligns with their target demographic’s preferences.

• Online Help Centre/FAQs: The website features an extensive FAQ section that addresses common queries, from activating a SIM to setting up data and understanding plan specifics. This is often the first port of call for users.
• Digital Support: VOXI’s primary support channels are digital, including:
  • Live Chat: Often the quickest way to get real-time assistance.
  • Social Media: VOXI is active on platforms like Twitter and Facebook Messenger, allowing for direct communication and public queries.
  • Community Forums: While not explicitly highlighted on the homepage text, many digital-first brands maintain community forums where users can help each other and support staff can chime in.
• No Traditional Call Centre: Unlike many traditional networks, VOXI does not heavily promote a dedicated call centre for general queries, reinforcing their online-centric approach. This might be a downside for users who prefer speaking to someone directly.

Data Point: According to Which? reports which recognized VOXI as a Recommended Provider for Mobile Networks in April 2022, 2023, and 2024, customer satisfaction for MVNOs often hinges on ease of use and effective digital support, areas where VOXI seems to perform well according to these accolades. Verifierhub.org Reviews

VOXI’s Target Audience and Their Benefits

VOXI’s strategy is clearly defined: attract and retain a specific demographic. They’ve tailored their product, marketing, and user experience to resonate with individuals who prioritize flexibility, value digital connectivity, and engage heavily with social media and streaming content. Understanding this audience reveals why VOXI’s offerings are so compelling to them.

Young Adults and Students

This group is arguably VOXI’s sweet spot.

Young adults and students often have fluctuating financial situations and a high reliance on digital communication and entertainment.

• No-Contract Flexibility: The ability to cancel or change plans monthly without penalty is ideal for those with uncertain income or who might move frequently e.g., between university and home.
• Unlimited Social Media/Podcast/Video: For this demographic, these features are not just perks. they are essential for staying connected, entertained, and engaged with peers. A recent study by Ofcom in 2023 indicated that individuals aged 16-24 spend an average of 4.5 hours per day on social media, highlighting the immense value of data-free access to these platforms.
• Referral Rewards: The “Friends With Benefits” program, offering gift cards to popular services like Amazon and Just Eat, directly appeals to students looking to save money or get freebies.
• Student SIM-Only Deals: VOXI specifically advertises “Student SIM only deals,” indicating a tailored approach to this market segment.

Heavy Social Media & Streaming Users

Beyond age, VOXI appeals strongly to anyone who finds themselves constantly running out of data due to social media, podcast, or video consumption.

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• Data Anxiety Reduction: The core proposition of “unlimited” access to key apps directly addresses the common anxiety of hitting data limits, especially when streaming high-definition video or engaging in long video calls.
• Cost-Effectiveness for Specific Use Cases: For users who primarily use their phone for these apps and less for general browsing, a VOXI plan can be significantly more cost-effective than a traditional plan with a large, undifferentiated data bundle. If you’re spending 70% of your mobile time on Instagram, TikTok, and YouTube, VOXI’s value proposition becomes incredibly strong.
• Simplicity: The clear differentiation of data allowances general vs. unlimited app usage simplifies decision-making for consumers who know their digital habits well.

Potential Downsides and Considerations

While VOXI offers a compelling package for many, it’s essential to consider areas where it might not be the best fit or where potential users should exercise caution.

No service is perfect for everyone, and understanding the limitations helps in making an informed decision.

Reliance on Specific Apps

The biggest caveat for VOXI’s “unlimited” feature is its dependency on specific, pre-defined applications. While these apps cover a wide spectrum of popular services, they don’t cover everything.

• General Data Still Required: As mentioned, any online activity outside the designated “unlimited” apps e.g., general web browsing, email, mapping apps, gaming, video calls outside supported apps will consume your general data allowance. If you’re a heavy general data user, even with unlimited social media, you might still find yourself running low on your core data.
• Limited App List: While comprehensive, the list of unlimited apps is not exhaustive. If your primary streaming or social activities involve niche apps not on their list, you won’t benefit from the unlimited data feature for those specific services. For example, if you primarily use a less common VPN service, or a niche podcast streaming platform not listed, that data will count towards your general allowance.
• Video/Voice Calls within Social Apps: While social media messaging is unlimited, voice and video calls within these apps e.g., WhatsApp calls, Instagram video calls are explicitly not included in the unlimited social media benefit and will deplete your general data. This is a common point of confusion for new users.

Customer Support Channels and Accessibility

VOXI’s digital-first approach to customer service, while convenient for many, can be a drawback for others.

• Lack of Traditional Phone Support: For users who prefer speaking directly to a representative over the phone, the primary reliance on online chat and social media might be frustrating. Complex issues or urgent problems might feel more difficult to resolve without direct voice contact.
• Digital Literacy Required: While relatively straightforward, managing your account, troubleshooting issues, and contacting support primarily through online channels requires a degree of digital literacy and comfort with online interfaces. Older demographics or those less tech-savvy might find this less accessible.
• Response Times: While live chat can be quick, response times for social media queries can vary, especially during peak periods.

Roaming and International Use

While VOXI focuses on UK usage, roaming capabilities are an important consideration for many users. Ukflooringdirect.co.uk Reviews

• Fair Usage Policy for Roaming: VOXI plans often come with a “roaming fair use policy,” typically around 20GB, even on unlimited plans. This means that while you might have unlimited data in the UK, your usage abroad will be capped. Exceeding this limit can result in extra charges or reduced speeds.
• International Calls/Texts: Calls and texts to international numbers are generally not included in standard plans and will incur additional charges, which can be higher than dedicated international calling add-ons offered by other networks.
• Roaming Pass/Add-ons: Users often need to purchase specific roaming passes or add-ons for extended travel outside the UK, adding to the overall cost.

VOXI’s Business Model and Reliability

Operating under Vodafone, VOXI leverages a proven infrastructure, which inherently lends it a degree of reliability.

Its business model, focusing on online subscriptions and specific data allowances, allows for lean operations and potentially more competitive pricing.

Backed by Vodafone

The fact that VOXI is “by Vodafone” is a significant factor in its reliability and perceived trustworthiness.

• Robust Network Infrastructure: As detailed earlier, VOXI customers benefit from Vodafone’s extensive 4G and 5G network, known for its wide coverage and generally strong performance across the UK. This means fewer dropped calls and more consistent data speeds than some smaller, independent MVNOs.
• Established Industry Player: Vodafone is a major telecommunications company, bringing with it years of experience in network management, customer service, and regulatory compliance. This provides a stable foundation for VOXI’s operations.
• Which? Recommended Provider: The consistent recognition by Which? as a “Recommended Provider for Mobile Networks” April 2022, 2023, and 2024 is a strong endorsement of its service quality and customer satisfaction. Which? is an independent consumer body, and their recommendations are based on rigorous tests and surveys. This external validation adds significant credibility.

Online Subscription Model Efficiency

VOXI’s online-only, subscription-based model contributes to its operational efficiency and streamlined user experience.

• Reduced Overhead: By minimizing physical stores and primarily relying on digital customer service, VOXI can keep its operational costs lower than traditional networks. This efficiency can sometimes translate into more competitive pricing for consumers.
• Automated Management: The online account management system allows users to self-serve for most needs, from changing plans to updating payment methods, reducing the need for human intervention and speeding up processes.
• Direct-to-Consumer Approach: This model fosters a direct relationship with the customer, potentially leading to faster implementation of new features and more agile responses to market demands compared to multi-layered, legacy systems.

Data Point: The average UK mobile network churn rate customers leaving a provider is around 1.5-2% per month. VOXI’s no-contract model, combined with its specialized data benefits and referral program, aims to reduce this churn by offering value and flexibility that incentivizes customers to stay. Sarahraven.com Reviews

Referencing User Feedback & Industry Recognition

While the website itself doesn’t directly host user reviews in a public forum, its consistent recognition by consumer watchdogs and the nature of its digital services provide strong indirect evidence of its performance and user satisfaction.

Which? Recommended Provider Accolades

As mentioned multiple times on the VOXI website, their consistent recognition by Which? is a powerful indicator of positive user experience and overall service quality.

• Independent Assessment: Which? is known for its rigorous, independent testing and consumer surveys. Their “Recommended Provider” status is not easily earned. it reflects consistent high performance in areas like:
  • Customer Service: How effectively and easily customers can get help.
  • Network Reliability: Call quality, data speeds, and consistent coverage.
  • Value for Money: Whether the price justifies the features and performance.
  • Transparency: Clarity of terms and conditions.
• Multi-Year Recognition: The fact that VOXI has been a Which? Recommended Provider for Mobile Networks in April 2022, April 2023, and April 2024 demonstrates sustained quality and not just a one-off good year. This indicates a consistent positive experience for a significant portion of their user base as assessed by an impartial third party.

General Online Sentiment Based on Common Review Platforms

While a into every user review platform is beyond the scope of reviewing based on the website, a general understanding of sentiment on platforms like Trustpilot where mobile networks are frequently reviewed can provide additional context. Typically, such reviews for VOXI often highlight:

• Positives:
  • Excellent Value: Many users praise the “unlimited social media/video/podcast” feature as providing exceptional value, especially for those who consume a lot of content on those specific apps.
  • Flexibility: The no-contract, 30-day rolling plans are highly appreciated for their freedom and ease of cancellation/change.
  • Good Network Coverage: As it runs on Vodafone, the underlying network performance is generally seen as reliable.
  • Easy Setup: Many find the online activation and account management straightforward.
• Negatives/Common Complaints:
  • Customer Service Challenges: While many find the online chat efficient, some users who prefer phone support express frustration at its absence or perceived difficulties in resolving complex issues without direct voice communication.
  • Roaming Costs/Limitations: Some users find the roaming fair usage policy or international call costs less competitive than their UK-centric plans.
  • Strict “Unlimited” Definitions: Misunderstandings about what exactly constitutes “unlimited” data e.g., voice calls not included in unlimited social can lead to dissatisfaction.
  • Reliance on General Data: For those who use a lot of data outside the “unlimited” apps, the general data allowance might not be sufficient, leading to unexpected top-ups.

Key Takeaway: The overall picture, especially backed by Which?’s repeated endorsements, suggests that VOXI generally delivers on its core promise for its target audience. Where negative feedback arises, it often stems from misunderstandings of the service’s specific terms or a mismatch between the user’s needs and VOXI’s digital-first, app-specific model.

Making the VOXI Choice: Is It Right for You?

Deciding on a mobile network comes down to aligning the provider’s offerings with your personal usage habits and priorities. Workspace.google.com Reviews

VOXI has carved out a clear identity, and for many, it presents an extremely compelling proposition.

However, it’s crucial to evaluate if its strengths truly match your needs.

When VOXI is a Strong Contender

VOXI excels in scenarios where its core features directly address your mobile consumption patterns.

• You’re a Social Butterfly and Streamer: If the majority of your mobile data usage revolves around apps like Instagram, TikTok, Snapchat, Facebook, WhatsApp, YouTube, Netflix, Spotify, or Apple Podcast, VOXI’s unlimited data for these services will be a must. This effectively removes the data anxiety for your most frequent online activities.
• You Value Flexibility and No Commitments: The 30-day rolling contract is ideal if you dislike long-term commitments, prefer the freedom to switch plans or providers easily, or have an income that fluctuates. This is particularly appealing to students or those in temporary work.
• You’re Comfortable with Online Management: If you’re tech-savvy and prefer managing your account, seeking support, and troubleshooting issues online via chat or self-service FAQs, VOXI’s digital-first approach will suit you well.
• You Want a Reputable Network Base: Being powered by Vodafone means you benefit from a wide, reliable network infrastructure, including strong 4G and growing 5G coverage across the UK.
• You’re on a Budget but Want Premium Features: VOXI often provides substantial data allowances and premium “unlimited” features at competitive price points, especially during promotional periods, making it excellent value for money.

When You Might Look Elsewhere

Despite its advantages, VOXI might not be the optimal choice for everyone.

• You Are a Heavy “General Data” User: If your online activity is diverse and includes a lot of web browsing outside social media, extensive email use, online gaming, frequent video calls not on the unlimited apps, or heavy usage of niche apps, your general data allowance might deplete quickly. In such cases, a plan with a larger, undifferentiated data bundle might be more suitable, even if it lacks the “unlimited” app perk.
• You Prefer Phone-Based Customer Support: If you highly value the ability to speak directly with a customer service representative over the phone for immediate assistance or complex issues, VOXI’s primary reliance on digital channels could be a source of frustration.
• You Travel Frequently Outside the UK: While VOXI offers roaming, its fair usage policy e.g., 20GB cap and potential additional charges for international calls might make it less cost-effective for frequent international travelers compared to networks with more generous roaming allowances or dedicated international calling bundles.
• You Use a Wide Variety of Streaming/Social Apps: If your preferred apps for podcast, video, or social media are not explicitly listed in VOXI’s “unlimited” categories, you won’t get the data-free benefit for those specific services.

Ultimately, VOXI is a well-regarded provider, consistently recognized for its value and user satisfaction by bodies like Which?. Its tailored approach to data usage makes it a standout option for a significant segment of the mobile market. Yelirworld.com Reviews

Do your homework, assess your data habits, and see if VOXI’s unique proposition aligns with your digital lifestyle.

Frequently Asked Questions

What is Voxi.co.uk?

Voxi.co.uk is a UK mobile network provider, owned by Vodafone, that offers flexible, no-contract SIM-only deals and mobile phone plans with a strong emphasis on unlimited data for popular social media, podcast, and video apps.

How does Voxi’s “unlimited social media” work?

Unlimited social media means you can use selected apps like Snapchat, Instagram, WhatsApp, Facebook, Twitter, Pinterest, and Facebook Messenger in the UK without eating into your general data allowance.

You still need to have some general data left for this feature to work, and voice/video calls within these apps are excluded.

Can I get unlimited data on Voxi?

Yes, Voxi offers an Unlimited Data plan. Securicaremedical.co.uk Reviews

As of recent promotions, this plan has been priced at £30 down from £35, providing truly unlimited general data usage within the UK.

Is Voxi good for streaming video?

Yes, Voxi offers plans with “Unlimited Video,” allowing you to stream on apps like YouTube, Netflix, Prime Video, and My5 in the UK without using your general data.

Note that subscriptions to these services are not included.

Does Voxi use the Vodafone network?

Yes, Voxi operates on the Vodafone network, meaning Voxi customers benefit from Vodafone’s extensive 4G and 5G coverage across the UK.

Can I keep my existing phone number when I switch to Voxi?

Yes, you can keep your existing phone number when you join Voxi. Soakandsleep.com Reviews

After receiving and activating your Voxi SIM, you can port your number by going to “Settings” from your account.

How do I pay for my Voxi plan?

Voxi plans are online subscriptions paid every 30 days via a valid payment method linked to your account.

Payment is taken automatically when your plan and extras refresh.

What are the payment options for Voxi phones?

Voxi offers flexible payment options for phones, including paying in full or using PayPal Credit for installments over 12, 24, 30, or 36 months, or Pay in 3 three interest-free payments. Credit checks apply.

What is the “Friends With Benefits” referral program?

The “Friends With Benefits” program allows existing Voxi customers to refer friends, and both the referrer and the referred friend can earn gift cards e.g., Amazon, Just Eat, or PayPal cash once both have been Voxi customers for two months and made two consecutive payments.

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Does Voxi offer 5G?

Yes, as Voxi uses the Vodafone network, 5G services are available in areas where Vodafone’s 5G network is live.

You’ll need a 5G-compatible device and a 5G-enabled plan.

Can I tether with my Voxi plan?

Yes, you can tether another phone, laptop, or tablet to your Voxi phone.

Your unlimited social media, video, and podcast benefits will still apply when using those apps on the tethered device. Babypips.com Reviews

Is Voxi good for students?

Yes, Voxi is often considered good for students due to its no-contract flexibility, unlimited social media/streaming benefits, and specific student SIM-only deals and referral rewards.

Does Voxi have a fair usage policy for roaming?

Yes, Voxi plans typically have a roaming fair usage policy, often capped at 20GB, even for unlimited data plans, when used outside the UK.

Exceeding this limit may incur additional charges or reduced speeds.

How do I activate my Voxi SIM card?

You can activate your Voxi SIM card online through the Voxi website.

You’ll need to create an account and follow the activation steps provided. Cityfurniture.com Reviews

Are there any upfront costs for phones with Voxi?

Voxi often advertises “no upfront costs” for their phone deals, allowing customers to get a phone with monthly payments.

However, a minimum SIM plan purchase is usually required for new phone customers.

What does “Unlimited Podcast” include?

Unlimited Podcast on Voxi allows data-free streaming on selected podcast apps like Spotify, Apple Podcast, Amazon Podcast, Napster, Deezer, TIDAL, and Primordial radio. Subscriptions to these services are not included.

How do I get customer support from Voxi?

Voxi primarily offers customer support through online channels, including an extensive online help centre/FAQs, live chat, and social media platforms like Twitter and Facebook Messenger.

They do not heavily promote a traditional phone-based call centre. Nomadtravel.co.uk Reviews

Is Voxi a contract mobile network?

No, Voxi offers flexible 30-day rolling plans, meaning there is no long-term contract.

You are free to cancel or change your plan at any time.

What happens if I run out of general data on Voxi?

If you run out of general data, any online activity outside your “unlimited” apps will stop or incur out-of-bundle charges if you have credit.

Your “unlimited” app benefits also require you to have some general data left to remain active. You can usually top up your data allowance.

Has Voxi been recognized by Which? magazine?

Yes, Voxi has been recognized as a Which? Recommended Provider for Mobile Networks in April 2022, April 2023, and April 2024, indicating strong performance in independent consumer tests and surveys.