Nexusautotransport.com Reviews

Based on checking the website, Nexusautotransport.com appears to be a legitimate and established auto transport company, claiming over nine years in business and having served over half a million customers.

They emphasize their professionalism, dedication to customer service, and partnerships with vetted, experienced car haulers.

The site highlights features like instant online quotes, door-to-door service, and options for both open and enclosed transport.

They position themselves as a reliable solution for shipping vehicles across the United States, catering to individuals, car dealerships, and even military families.

The website provides extensive details on their process, pricing factors, and how they ensure safety and transparency throughout the shipping journey.

Customer testimonials are prominently featured, consistently praising their communication, efficiency, and professional service, with many highlighting positive experiences even in challenging circumstances.

Their A+ rating from the Better Business Bureau further supports their claims of being a trustworthy provider in the competitive auto transport industry.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Nexusautotransport.com: A Deep Dive into Their Services

When you’re looking to move a vehicle, whether it’s across state lines or across the country, finding a reliable and efficient auto transport service is paramount.

Nexusautotransport.com positions itself as a leader in this space, leveraging over nine years of experience and a significant customer base.

Let’s unpack what makes them tick and how they aim to deliver on their promises.

The Nexus Auto Transport Promise: What They Offer

Nexus Auto Transport focuses on a few core promises to its customers, aiming to alleviate the stress often associated with vehicle relocation. They highlight their commitment to:

• Reliability: With 9+ years in business and half a million customers served, they emphasize a proven track record.
• Customer Care: A dedicated support staff is available from 7 a.m. to 10 p.m. EST, emphasizing their “customer-first” approach.
• Safety and Security: They claim to partner exclusively with vetted, experienced drivers and adhere to high security standards in the vehicle shipping industry.
• Transparency: From instant, accurate quotes to clear communication on shipping costs and timelines, transparency is a key selling point.

They aim to provide a seamless experience from the initial quote to final delivery, ensuring customers feel informed and their vehicles are handled with care.

Core Service Offerings

Nexus provides a comprehensive suite of auto transport services designed to meet diverse customer needs:

• Nationwide Car Shipping: They serve all 50 U.S. states.
• Door-to-Door Service: This is a standard offering, aiming to pick up and deliver the vehicle as close to the specified addresses as possible.
• Open Car Transport: The most common and economical option, where vehicles are transported on open carriers.
• Enclosed Vehicle Shipping: Recommended for luxury, classic, exotic, or high-value vehicles, offering protection from elements and road hazards.
• Expedited Car Shipping: For those needing faster delivery, though this comes at an extra cost.

Types of Vehicles Transported

Their service extends beyond standard passenger cars:

• Standard passenger vehicles, SUVs, Trucks
• Luxury, Exotic, and Classic cars
• Electric Vehicles EV shipping
• Motorcycles and ATVs
• Inoperable vehicles may require special arrangements/fees
• Heavy equipment and commercial vehicle transport

This broad range indicates their capability to handle various transport challenges, catering to a wide spectrum of clients from individual owners to commercial dealerships.

The Booking and Shipping Process: A Step-by-Step Guide

Understanding the process is crucial for any customer.

Nexus outlines a clear, three-step approach designed for simplicity and efficiency. Nailboo.com Reviews

• Step 1: Get an Instant Quote and Place Your Order.
  • Online Calculator: Their “state-of-the-art car shipping cost calculator” provides free quotes within seconds. You input basic vehicle details year, make, model and pickup/delivery zip codes.
  • Quote Accuracy: They claim these quotes are accurate and reflect current market conditions, including taxes and fees.
  • Booking: You can book online or call their support team for assistance.
• Step 2: We Manage All Aspects of Your Car Transportation Order.
  • Driver Matching: Nexus connects you with a reputable trucker from their network.
  • Communication: A Nexus representative emails the auto transporter’s information, pickup date, and estimated delivery schedule.
  • Pre-Pickup Call: The driver calls at least one hour before arrival for pickup.
  • Full Inspection: A critical step where the driver performs a walkaround, documenting any preexisting damage on the Bill of Lading BoL. This document is vital for insurance and accountability.
• Step 3: Accept Your Vehicle and Complete Payment.
  • Shipment Monitoring: Nexus monitors the shipment’s progress.
  • Delivery Coordination: The carrier calls about 24 hours in advance to arrange final delivery.
  • Final Inspection and Sign-Off: Another inspection with the driver to confirm the vehicle’s condition upon arrival.
  • Payment: Balance payment is completed upon delivery.

This systematic approach aims to keep customers informed and involved at key stages, minimizing surprises.

Preparing Your Car for Transport

They also provide clear guidelines for vehicle preparation, ensuring a smooth process:

• Cleanliness: Clean your car inside and out for accurate pre-transport inspection.
• Fuel Level: Ensure at least a quarter tank of gas for loading and unloading.
• Fluid Levels & Tires: Check fluid levels, tire pressure, and battery.
• Alarms & Toll Passes: Disable alarms and remove any toll passes.
• Personal Items: Remove all personal items from the trunk and cab as they are not covered by insurance and are prohibited by DoT regulations unless special arrangements are made for an extra fee.
• Document Existing Damage: Take photos of all pre-existing damage and share them with the hauler during pickup.

Pricing and Cost Factors: Decoding the Quote

Understanding how auto transport costs are calculated is often a source of confusion for customers.

Nexus aims for transparency in this area, acknowledging that pricing can fluctuate daily.

• Factors Influencing Cost:
  • Vehicle Size and Weight: Larger and heavier vehicles cost more to transport.
  • Distance: Longer routes naturally incur higher costs.
  • Transport Type: Enclosed transport is significantly more expensive than open transport due to specialized equipment and protection.
  • Vehicle Condition: Inoperable vehicles typically cost more as they require winching or special handling.
  • Time of Year: Seasonal demand, particularly during peak moving seasons summer or holidays, can drive prices up.
  • Fuel Prices: Fluctuations in fuel costs directly impact transport rates.
  • Driver Availability: The current market supply and demand for truckers on a given route can influence pricing.
  • Expedited Service: Opting for faster delivery will increase the cost.

Nexus provides an instant online calculator to give real-time quotes based on these factors, emphasizing that their quotes are “accurate and transparent” based on market rates.

Why Prices Fluctuate

The dynamic nature of the auto transport market means prices are not static.

Just like airline tickets or gas prices, they can change based on:

• Supply and Demand: More vehicles needing transport than available carriers on a route can drive prices up.
• Route Popularity: Less common or remote routes might be more expensive due to fewer carriers servicing them.
• Weather Conditions: Severe weather can cause delays and affect driver availability, impacting rates.
• Logistics: The ability to combine multiple shipments efficiently on a single truck also plays a role in overall pricing.

Nexus advises customers to be wary of significantly underpriced quotes from other companies, suggesting that “you get what you pay for” in terms of reliability and service quality.

Customer Feedback and Reputation: What the Reviews Say

Nexusautotransport.com prominently features numerous 5-star customer reviews directly on its homepage, highlighting common themes in positive feedback.

• Common Praises: Vertexcarship.com Reviews

  • Excellent Communication: Repeatedly mentioned as a strong point, with agents and drivers providing consistent updates via phone and text.
  • Professionalism: Customers frequently commend the professionalism of both Nexus staff and the partnered drivers.
  • Timeliness: Many reviews report on-time or even early pickups and deliveries.
  • Care for Vehicle: Assurance that vehicles arrived in the same condition as picked up, even for classic or luxury cars.
  • Competitive/Fair Pricing: Several customers found their rates reasonable or even better than competitors.
  • Effortless/Smooth Process: Many highlight the ease of the entire transaction, from booking to delivery.
  • Responsive Support: The ability to reach customer service or the driver at any time for updates is highly valued.

• External Ratings:

  • BBB Accreditation: Nexus boasts an A+ rating from the Better Business Bureau, a significant indicator of reliability and customer service commitment.
  • TrustPilot and Other Services: They mention high marks from TrustPilot and other consumer review platforms, suggesting a broader positive sentiment across various sites.
  • Media Recognition: Being cited by Forbes and MarketWatch as one of the “best auto transport companies for 2024” lends substantial credibility to their claims.

While the reviews presented on their site are overwhelmingly positive as expected, the consistency in themes and the mentioned external accreditations provide a strong indication of their service quality.

It’s always wise for potential customers to check independent review sites as well, but the foundational claims appear well-supported.

Safety and Security Measures: Protecting Your Investment

For many, the biggest concern when shipping a car is its safety.

Nexus addresses this by emphasizing their stringent vetting process and commitment to secure transport.

• Vetted Driver Network: They state they are “highly selective” about the auto transporters they partner with, vetting them for:
  • Safety Ratings: Ensuring drivers have a strong safety record.
  • Driving History: Reviewing past driving performance.
  • Customer Service: Assessing their professionalism and communication skills.
• Pre- and Post-Transport Inspections:
  • The detailed Bill of Lading BoL process, where both the driver and customer inspect and document any pre-existing damage before loading, and then again upon delivery. This creates a clear record of the vehicle’s condition at every stage.
• Insurance Coverage: While the website notes that personal belongings inside the vehicle are not insured and should be removed, it implies that the vehicle itself is covered during transit. This is standard for reputable auto transport companies, as carriers carry their own cargo insurance. It’s crucial for customers to confirm the specifics of this coverage directly.
• Communication with Driver: Providing direct contact details for the assigned driver allows customers to get real-time updates and address immediate concerns, enhancing the sense of security.

These measures are standard best practices in the auto transport industry and demonstrate a commitment to safeguarding vehicles throughout the shipping process.

Beyond Car Transport: Additional Services and Resources

Nexus Auto Transport extends its utility beyond just shipping individual cars, offering resources and services for specific segments of the market.

• Resources for Car Sellers: They offer insights and support for individuals looking to sell their vehicles.
• Connections to Moving Companies: They provide resources for clients seeking to connect with household moving services, suggesting a broader approach to relocation solutions.
• Nexus Dealer Portal: This is a significant offering for car dealerships, providing a comprehensive platform to:
  • Manage Inventory: Efficiently bring cars in and out of their lots.
  • Connect with Local Sellers: Qualify customers looking to sell their cars.
  • Analyze Market Trends: Utilize a competitive analysis tool to capitalize on market opportunities and track auctions.
  • Build B2B Relationships: Connect with other dealers through a “Dealer Trade” tab.
  • Streamline Shipping: Manage all car transport arrangements for dealership inventory.

This portal aims to integrate car shipping logistics with dealership operations, providing data-driven tools to enhance efficiency and profitability.

It’s a smart move to cater to a business segment that often requires consistent and reliable transport services.

Special Vehicle Transport

Their capabilities extend to specialized vehicle types: Drivalia.co.uk Reviews

• Classic Car Shipping: Handling vintage and collector cars with the care and specialized equipment they require, often utilizing enclosed transport.
• Luxury Car Transport: Similar to classic cars, luxury vehicles benefit from enclosed transport and white-glove service.
• Motorcycle and ATV Transport: Specific arrangements and equipment are needed for these smaller, often exposed vehicles.
• Inoperable Vehicle Transport: Requiring specialized winching or loading equipment, this service caters to vehicles that cannot be driven onto the carrier.

The ability to handle these diverse vehicle types, especially those requiring extra care, showcases their operational flexibility and network depth.

Regulatory Compliance and Industry Standing

Operating within the United States auto transport industry requires strict adherence to federal regulations.

Nexus highlights its compliance, which is a key indicator of legitimacy and trustworthiness.

• FMCSA and U.S. DoT Certification: Nexus states they are “fully certified by the FMCSA Federal Motor Carrier Safety Administration and U.S. DoT Department of Transportation.” These are the primary regulatory bodies governing interstate commerce for motor carriers in the U.S. This certification is mandatory for all legitimate auto transport brokers and carriers.
• BBB Accreditation: Their A+ rating with the Better Business Bureau signifies their commitment to resolving customer complaints and operating ethically. This rating is based on a review of their business practices and customer interactions.
• Industry Recognition: Being listed by reputable media outlets like Forbes and MarketWatch as a top auto transport company for 2024 further solidifies their standing in the industry. Such recognition usually involves an assessment of service quality, customer reviews, and operational transparency.

These certifications and accolades indicate that Nexus operates within established legal frameworks and is recognized by independent bodies for its business conduct and service quality.

This provides a level of assurance for potential customers researching their services.

Frequently Asked Questions

How long does it take to ship a car with Nexus Auto Transport?

The time it takes to ship a car with Nexus Auto Transport typically varies, with most cross-country shipments around 2,500 miles taking approximately 5-7 days.

However, daily travel is generally around 500 miles.

Factors like weather, road closures, equipment issues, and delivery location changes can affect this timeframe.

How much does it cost to ship a car with Nexus Auto Transport?

The cost to ship a car with Nexus Auto Transport varies daily based on several factors, including the total distance of the shipment, vehicle make and model, vehicle size and weight, condition of the vehicle operable vs. inoperable, time of year, fuel prices, and whether you choose open or enclosed transport.

You can get a free, instant quote using their online calculator. Canadapost.ca Reviews

What types of vehicles can Nexus Auto Transport ship?

Yes, Nexus Auto Transport can ship a wide range of vehicles, including standard passenger vehicles, SUVs, trucks, luxury cars, exotic vehicles, classic and vintage cars, electric vehicles EVs, motorcycles, ATVs, inoperable vehicles, and even heavy equipment and commercial vehicles.

Is Nexus Auto Transport a direct carrier or a broker?

Based on the website’s description “We connect you with a reputable trucker,” “We’re honored to be one of Forbes and MarketWatch’s best auto transport companies for 2024”, Nexus Auto Transport operates as a broker that coordinates and manages shipments through a network of independent, vetted car hauler partners.

How do I get an instant quote from Nexus Auto Transport?

You can get an instant quote from Nexus Auto Transport by using their online “state-of-the-art car shipping cost calculator” on their website.

You will need to provide general details about your car year, make, model and the pickup and delivery zip codes.

What is the process for preparing my car for shipping with Nexus?

To prepare your car for shipping with Nexus, you should clean it inside and out for inspection, ensure it has at least a quarter tank of gas, check fluid levels and tire pressure, disable alarms, remove toll passes, and remove all personal items from the trunk and cab as they are not insured. It’s also recommended to take photos of any pre-existing damage.

Does Nexus Auto Transport offer door-to-door service?

Yes, Nexus Auto Transport offers door-to-door car shipping service to all 50 U.S. states.

Their drivers aim to pick up and deliver your vehicle as close to your specified locations as possible.

If the truck cannot access your exact address, an alternate nearby spot will be arranged.

Can I track my vehicle during transport with Nexus Auto Transport?

Yes, you can track your vehicle during transport with Nexus Auto Transport.

They provide a direct communication link with your assigned auto shipping carrier for updates, and you can also contact their customer support team for assistance. Bojangles.com Reviews

What is the Bill of Lading BoL and why is it important?

The Bill of Lading BoL is an official vehicle condition report that serves as the only required paperwork for car transport services.

It is signed by both the auto transport carrier and the customer, documenting the vehicle’s condition, pickup, and delivery details.

It’s crucial for verifying the vehicle’s state before and after transport.

Does Nexus Auto Transport ship inoperable vehicles?

Yes, Nexus Auto Transport can ship inoperable vehicles.

However, shipping an inoperable vehicle may incur additional fees due to the specialized equipment and extra effort required for loading and unloading.

Are personal items in my car covered by insurance during transport?

No, according to Department of Transportation regulations, personal items inside your vehicle are generally not covered by the carrier’s insurance during car transport.

Nexus advises removing all personal belongings from the trunk and cab unless special arrangements are made for an additional fee.

What is the difference between open and enclosed car transport?

Open car transport, the most common option, involves shipping your vehicle on an open carrier, exposing it to elements like rain, rocks, sleet, and snow.

Enclosed car transport, typically more expensive, transports your vehicle in a fully enclosed trailer, offering maximum protection from weather and road debris, ideal for luxury or classic cars.

Is Nexus Auto Transport certified by the FMCSA and U.S. DoT?

Yes, Nexus Auto Transport states on its website that it is “fully certified by the FMCSA Federal Motor Carrier Safety Administration and U.S. Rattanhut.co.uk Reviews

DoT Department of Transportation,” indicating compliance with federal regulations for interstate commerce.

Does Nexus Auto Transport have a good reputation based on external reviews?

Yes, Nexus Auto Transport presents itself as having a strong reputation, highlighted by an A+ rating from the Better Business Bureau BBB and mentions of high marks from TrustPilot and other consumer review services.

They also claim to be recognized by Forbes and MarketWatch as a top auto transport company for 2024.

Can Nexus Auto Transport handle multiple vehicle shipments?

Yes, Nexus Auto Transport offers affordable car shipping rates for multi-vehicle shipments.

You can contact one of their vehicle transport specialists for more information and to arrange transport for multiple cars.

What happens if the driver cannot access my specific pickup or delivery location?

If the car shippers cannot bring the truck directly to your door during pickup or delivery e.g., due to narrow streets, residential restrictions, they will call you to arrange an alternate, safe, and convenient nearby spot, such as a large parking lot or an open area.

What paperwork do I need to ship my car with Nexus Auto Transport?

The only required paperwork for car transport services with Nexus is the Bill of Lading BoL, which is an official vehicle condition report.

You do not need to show your vehicle’s title, insurance, or registration because the car will not be driven during transit.

Does Nexus Auto Transport work with car dealerships?

Yes, Nexus Auto Transport works with car dealerships through their “Nexus Dealer Portal.” This portal helps dealerships manage inventory, connect with local car sellers, analyze market trends, build B2B relationships, and efficiently handle all car transport arrangements.

What are Nexus Auto Transport’s customer service hours?

Nexus Auto Transport’s car transport service team is available to help from 7 a.m. to 10 p.m. Keter.com Reviews

EST, ensuring that customers have support throughout their car shipping process.

Why do car shipping prices change daily?

Car shipping prices change daily due to various market conditions, including fluctuating fuel prices, demand and supply of car haulers on specific routes, seasonal changes e.g., higher demand during summer moving seasons, and external factors like weather conditions or road closures.