Drivalia.co.uk Reviews

Based on looking at the website, Drivalia.co.uk appears to be a legitimate car rental and mobility solutions provider operating within the UK, part of the broader Credit Agricole Auto Bank Group.

They position themselves as a “Planet of Mobility” offering various vehicle rental options, from short-term car hire to innovative car subscriptions and even electric car sharing, aiming for a high-quality, low-cost experience with a modern fleet.

Their presence across 7 European countries and numerous mobility stores suggests a significant operational scale, emphasizing transparent pricing and customer service, as indicated by their Trustpilot mentions and focus on “fair and transparent prices.”

Drivalia aims to cater to a wide range of mobility needs, whether it’s for city breaks, family explorations, larger groups, or business use.

They highlight their commitment to sustainability with a focus on green vehicles and charging points, aligning with contemporary environmental concerns.

The website structure indicates a strong emphasis on user convenience, offering features like online check-in, options for managing bookings, and a dedicated app.

Overall, Drivalia.co.uk presents itself as a comprehensive, customer-centric solution for diverse mobility requirements in the UK and beyond.

Find detailed reviews on Trustpilot, Reddit, and BBB.org.

IMPORTANT: We have not personally tested this company’s services. This review is based solely on information provided by the company on their website. For independent, verified user experiences, please refer to trusted sources such as Trustpilot, Reddit, and BBB.org.

Understanding Drivalia’s “Planet of Mobility” Concept

Drivalia isn’t just about renting a car.

They’re aiming for a comprehensive mobility ecosystem, coining the phrase “Planet of Mobility.” This isn’t just marketing fluff.

It signifies their ambition to provide a full spectrum of transportation solutions beyond traditional car hire.

Think of it as a one-stop shop for getting around, whether you need wheels for an hour, a week, or a year.

The Scope of “Planet of Mobility”

This concept extends far beyond a typical rental agency. Drivalia’s vision encompasses:

• Short-Term Rental: The classic car hire model for vacations, business trips, or temporary needs. They cater to varied demands, from economical city cars to spacious SUVs and executive models.
• Medium to Long-Term Rental: This is where they differentiate themselves, offering options for those who need a vehicle for an extended period without the commitment of ownership.
• Innovative Car Subscriptions: A growing trend in mobility, subscriptions provide a flexible alternative to leasing or buying, often including insurance, maintenance, and breakdown cover in one monthly fee. This is a must for many who want convenience and flexibility.
• Electric Car Sharing: A commitment to sustainable urban mobility, allowing users to rent electric vehicles for short durations, reducing the need for personal car ownership in congested areas.
• Integrated Services: Their website mentions “Mobility Stores” and charging points, suggesting a physical infrastructure to support these diverse offerings, especially for electric vehicles. This isn’t just an online platform. it’s a network.

Why “Planet of Mobility” Matters to You

For the average consumer, this multifaceted approach means more choices and potentially better-suited solutions for their specific needs.

Instead of looking for a car rental here, a lease there, and a subscription elsewhere, Drivalia aims to consolidate these options.

• Convenience: By offering various services under one roof, they streamline the process. Imagine switching from a short-term rental to a subscription without having to change providers.
• Future-Proofing: Their emphasis on electric mobility and car sharing shows they’re looking ahead. This aligns with the growing global push for greener transportation, offering solutions that are both practical and environmentally conscious.
• Value Proposition: While specifics depend on the deal, the idea is that bundling services or offering tailored solutions can provide better overall value than piecing together disparate options.

Drivalia’s “Planet of Mobility” isn’t just a catchy phrase.

Their goal is to make getting around as seamless and adaptable as possible for every customer.

Drivalia’s UK Footprint: Locations and Accessibility

When considering a car rental or mobility service, one of the most critical factors is accessibility. Canadapost.ca Reviews

How easy is it to pick up and drop off a vehicle? Drivalia.co.uk appears to understand this, highlighting its significant UK footprint with “over 30 prime locations.” This extensive network is a key differentiator, especially for travelers and business users.

Strategic Location Choices

Drivalia has strategically positioned its branches to maximize convenience for a broad customer base.

Their emphasis on major transportation hubs and city centers indicates a focus on both leisure and business travel.

• Major Airports: A cornerstone of their accessibility, Drivalia boasts locations at key UK airports, including:
  • Gatwick Airport: One of London’s busiest, crucial for international and domestic travelers.
  • Heathrow Airport: The UK’s largest and most connected airport, essential for global connectivity.
  • Edinburgh Airport: Serving Scotland’s capital, vital for tourism and business in the north.
  • Manchester Airport: A major hub for the North of England, connecting a vast population.
  • This airport presence means you can land, pick up your vehicle, and be on your way without significant hassle, streamlining travel logistics.
• City Locations: Beyond airports, Drivalia has established branches in various “city locations” and “downtown areas.” This caters to:
  • Local Residents: For those needing a temporary vehicle for personal errands, moving, or leisure.
  • Business Users: Companies needing flexible fleet solutions or temporary vehicles for employees.
  • Tourists: Allowing visitors to pick up vehicles directly in urban centers for exploration.

The Advantage of a Wide Network

A broad network of locations offers several tangible benefits to customers:

• Convenience: More pick-up and drop-off points mean less travel time to access their services.
• Flexibility: The ability to pick up in one location and drop off in another often called a “one-way rental” is invaluable for trips that don’t end where they began. While not explicitly detailed for every service, a wide network facilitates this.
• Emergency Access: In case of unexpected travel changes or vehicle needs, a nearby Drivalia branch can be a lifesaver.
• Reduced Travel Costs: Not having to travel far to get to a rental location saves on public transport or taxi fares.

Based on the information, Drivalia’s commitment to a strong physical presence across the UK is a significant plus point, positioning them as a highly accessible option for various mobility needs.

Their strategic airport and city center locations highlight their focus on customer convenience and efficient service delivery.

Decoding Drivalia’s Vehicle Fleet and Offerings

A car rental company is only as good as its fleet, and Drivalia.co.uk appears to understand this, highlighting a “modern fleet of rental vehicles caters to all requirements.” This isn’t just about having cars. it’s about having the right cars for the right purpose.

Diverse Vehicle Categories

Drivalia aims to provide a solution for every kind of journey, from a quick city hop to a long-distance family adventure or a corporate trip.

They categorize their fleet to match specific customer needs:

• Economical, Urban Cars: These are ideal for short stays, city breaks, or simply navigating congested urban environments where parking and maneuverability are key. Think compact hatchbacks, perfect for solo travelers or couples.
• SUV Range: Perfect for families or those exploring further afield, SUVs offer more space, comfort, and often higher ground clearance for varied terrains. This category caters to the growing demand for versatile vehicles.
• Spacious People Carriers: When traveling with larger groups, people carriers or minivans become essential. They can comfortably accommodate more passengers and luggage, making them ideal for family holidays or group outings.
• Executive Car Range: For business users or those seeking a premium experience, Drivalia offers “some of the best and most prestigious models available.” This caters to corporate needs, client meetings, or special occasions where image and comfort are paramount.
• Van Rental: Beyond passenger vehicles, Drivalia also offers van rentals. This is crucial for practical tasks like:
  • House Clearances: Essential for decluttering or preparing a property for sale.
  • Light Haulage: Small businesses or individuals transporting goods.
  • Moving Home: A cost-effective alternative to hiring a removal company for smaller moves. This shows a broader utility beyond personal travel.

The Significance of a “Modern Fleet”

The term “modern fleet” isn’t just about aesthetics. Bojangles.com Reviews

It implies several critical benefits for the renter:

• Reliability: Newer vehicles generally have fewer mechanical issues, reducing the likelihood of breakdowns and ensuring a smoother journey.
• Fuel Efficiency: Modern cars often incorporate advanced engine technologies, leading to better fuel economy, which can result in significant savings, especially on longer trips.
• Safety Features: Contemporary vehicles come equipped with a host of advanced safety features, from improved airbags to driver-assistance systems e.g., lane keeping assist, automatic emergency braking, offering greater peace of mind.
• Comfort and Technology: Newer models typically offer more comfortable interiors, better infotainment systems, and connectivity options, enhancing the overall driving experience.
• Lower Emissions: A modern fleet often includes vehicles that meet stricter emission standards, aligning with Drivalia’s stated commitment to “green vehicles” and sustainability.

Drivalia’s diverse and modern fleet strategy seems designed to meet virtually any customer requirement, from budget-conscious city driving to premium business travel and even utility tasks like moving.

This versatility is a strong selling point for a mobility provider aiming for a “Planet of Mobility” status.

Transparency and Value: Pricing, Inclusions, and Trustpilot Scores

In the competitive car rental market, transparency in pricing and perceived value for money are paramount. Drivalia.co.uk emphasizes these aspects, stating they pride themselves on “offering value for money” and have become “one of the highest-rated suppliers thanks to our fair and transparent prices, impressive cars, and high-quality service.” This claim is backed by a mention of Trustpilot, a widely recognized review platform.

“Fair and Transparent Prices” – What Does This Mean?

The promise of “fair and transparent prices” is crucial because hidden fees are a common pain point in the rental industry. Drivalia’s approach suggests:

• All-Inclusive Offers: They explicitly mention “All-inclusive car rental with Drivalia,” which typically means the quoted price incorporates essential elements like:
  • Basic Insurance Collision Damage Waiver – CDW, Theft Protection – TP: This is standard, but the level of excess deductible can vary significantly. Transparent companies clearly outline this.
  • Taxes and Fees: All mandatory government taxes and local fees should be included in the upfront quote.
  • Roadside Assistance: Often bundled in, providing peace of mind in case of breakdowns.
  • Unlimited Mileage where applicable: For longer trips, this is a significant value add, preventing per-mile charges.
• Clear Breakdown: A truly transparent pricing model will provide a detailed breakdown of costs before booking, allowing customers to see what they are paying for. This helps avoid surprises at the counter.
• Optional Extras Clearly Priced: While basic inclusions are important, optional extras e.g., GPS, child seats, additional drivers, enhanced insurance like Excess Waiver Options should be clearly presented with their respective costs, allowing customers to make informed decisions without feeling pressured.

Leveraging Trustpilot for Social Proof

The mention of “Trustpilot Reviews” is a strategic move to build trust.

Trustpilot is a third-party review platform where customers can rate and review businesses independently.

• Credibility: Unlike testimonials directly on a company’s website, Trustpilot scores are seen as more credible because they are harder to manipulate. A high rating on Trustpilot suggests genuine customer satisfaction.
• User Feedback: It allows potential customers to see real-world experiences, both positive and negative, which can inform their decision-making. High-rated suppliers often boast about their scores e.g., 4.5/5 stars from thousands of reviews.
• Continuous Improvement: Companies that actively manage their Trustpilot presence often use feedback to identify areas for improvement, contributing to better service over time.

While the website doesn’t provide the exact Trustpilot score or number of reviews directly on the landing page, the mere mention encourages users to seek out these independent reviews, suggesting confidence in their customer satisfaction levels.

The Link Between Value, Fleet, and Service

Drivalia’s claim of being “one of the highest-rated suppliers” isn’t just about price. It explicitly links:

• Fair and Transparent Prices: No hidden nasties.
• Impressive Cars: A modern, diverse, and well-maintained fleet enhances the experience.
• High-Quality Service: This encompasses everything from the booking process and customer support to the condition of the vehicle and the efficiency of pick-up/drop-off.

When these three elements align, it truly delivers value for money, which in turn leads to positive customer reviews and a strong reputation in the market. Rattanhut.co.uk Reviews

Drivalia for Business: Tailored Solutions and Fleet Management

Beyond individual rentals, Drivalia.co.uk actively promotes its “Business Car Rental” services, recognizing that corporate clients have distinct and often more complex mobility needs than leisure travelers.

This focus highlights their capability to serve organizations, from small enterprises to large corporations, with customized solutions.

Understanding Business Mobility Needs

Businesses require more than just a car.

They need reliable transportation that integrates seamlessly with their operations, often with specific requirements for duration, vehicle type, and administrative ease. Drivalia appears to address this by offering:

• Premium Fleet Solutions: Access to executive cars and a diverse range of vehicles suitable for corporate image, client transport, or employee use. This goes beyond basic models to ensure a professional representation.
• Customized Programmes: This is key for business clients. “Customised programmes designed to meet your organisation’s needs” implies:
  • Flexible Rental Durations: From short-term daily rentals for projects to medium or long-term leases for permanent staff or specific contract periods.
  • Volume Discounts: Businesses often rent multiple vehicles or have ongoing needs, making discounted rates crucial for cost efficiency.
  • Centralized Billing: Streamlined invoicing and payment processes to simplify accounting for multiple rentals.
  • Dedicated Account Management: A single point of contact for inquiries, bookings, and support, ensuring efficient service.
  • Vehicle Customization: For very large fleets, possibilities for branding or specific vehicle configurations might be discussed.
• Van Rental for Business: Crucially, they also offer van rental, which is invaluable for businesses involved in:
  • Logistics and Deliveries: Whether for last-mile delivery or transporting goods between sites.
  • Trades and Services: Plumbers, electricians, and other trades often require vans for tools and equipment.
  • Event Management: Transporting equipment or setting up for corporate events.

Advantages for Businesses

Partnering with a provider like Drivalia for business mobility can offer significant advantages:

• Cost Efficiency: Instead of owning and maintaining a fleet, which involves depreciation, insurance, servicing, and administrative overhead, businesses can opt for flexible rental or subscription models. This can convert a capital expenditure into a more manageable operational expense.
• Flexibility and Scalability: Businesses can scale their fleet up or down based on project demands, seasonal peaks, or changes in employee numbers, without the burden of selling or buying vehicles. This agility is invaluable in a dynamic business environment.
• Reduced Administrative Burden: Outsourcing fleet management to a specialist frees up internal resources. Drivalia handles maintenance, breakdowns, and vehicle depreciation, allowing the business to focus on its core activities.
• Access to Modern Vehicles: Employees get access to reliable, fuel-efficient, and technologically advanced vehicles, enhancing productivity and company image.
• Sustainability Goals: For businesses with green initiatives, Drivalia’s “extensive fleet of green vehicles” and “1,600 charging points throughout the country” as mentioned on their site for their European presence can help meet environmental targets without significant upfront investment in electric fleet infrastructure.

Drivalia’s dedicated business page and explicit offering of tailored programs signify a robust solution for corporate clients seeking efficient, flexible, and cost-effective mobility management.

This strategic focus indicates their comprehensive approach to the mobility market, extending beyond individual consumer needs.

Digital Convenience: Online Check-in, App, and Booking Management

Drivalia.co.uk appears to heavily invest in this, offering several online tools designed to streamline the rental process, from initial booking to managing an ongoing reservation.

This focus on digital interaction aims to reduce friction and improve the customer experience.

Streamlining the Rental Process

Drivalia provides several key digital features to make renting easier: Keter.com Reviews

• Rent Online: The primary entry point for most customers, allowing them to browse vehicle availability, compare prices, and complete their booking from anywhere. This online booking engine is typically intuitive, offering filters for vehicle type, location, and dates.
• Online Check-in: This is a significant time-saver. By allowing customers to complete much of the necessary paperwork and identity verification online before arriving at the rental desk, it drastically speeds up the pick-up process.
  • Benefits: Reduces queues, minimizes wait times, and allows customers to review details at their leisure rather than under pressure at the counter. It can also help identify and resolve potential issues e.g., document discrepancies beforehand.
  • Process: Typically involves uploading driving license details, providing payment information, and sometimes confirming personal details.
• Manage My Booking: A dedicated portal or section on the website where customers can:
  • View Reservation Details: Confirm dates, times, vehicle type, and pricing.
  • Make Modifications: Change pick-up/drop-off times, extend rental periods subject to availability and charges, or update personal information.
  • Add Extras: Include optional add-ons like GPS, child seats, or additional insurance waivers that weren’t selected during the initial booking.
  • Cancel Bookings: In accordance with their terms and conditions, allowing for self-service cancellations.
  • Access Documents: Retrieve rental agreements or invoices.

The Drivalia App: Mobility at Your Fingertips

The mention of a “Download the App” indicates a commitment to mobile-first user experience.

A dedicated app often provides enhanced functionalities beyond a mobile-responsive website:

• Faster Access: Quicker to launch and navigate than a browser.
• Push Notifications: Alerts for booking confirmations, pick-up reminders, or important updates.
• Location Services Integration: Easier navigation to pick-up/drop-off points.
• Digital Key Potential: While not explicitly stated, many modern rental apps are moving towards digital keys, allowing users to unlock and start vehicles via their smartphone, completely bypassing the need for a physical key. This is a must for speed and convenience.
• Personalized Experience: The app can store preferences and past bookings, making future rentals even quicker.
• Drivalia Rewards: If linked to a loyalty program, the app can track points and offer exclusive deals.

By embracing these digital tools, Drivalia aims to empower customers with greater control and efficiency over their rental experience.

This focus on self-service and mobile accessibility aligns with modern consumer expectations for seamless and intuitive interactions.

Beyond Rental: Drivalia’s Commitment to Electric Mobility and Sustainability

In an increasingly eco-conscious world, a company’s commitment to sustainability is a significant factor for many consumers.

Drivalia.co.uk explicitly positions itself as a forward-thinking provider in this regard, emphasizing “E-Mobility” and an “extensive fleet of green vehicles.” This isn’t just about a few electric cars.

It suggests a strategic investment in the future of sustainable transportation.

The Pillars of Drivalia’s E-Mobility Strategy

Drivalia’s approach to electric mobility appears multifaceted, aiming to integrate EVs into various aspects of their “Planet of Mobility” vision:

• Green Vehicle Fleet: The core of their strategy is to incorporate a substantial number of electric and hybrid vehicles into their rental fleet.
  • Customer Benefits: Renting an EV allows customers to experience electric driving without the commitment of purchase, reducing their carbon footprint during their rental period. It also offers potential fuel cost savings, especially with access to charging infrastructure.
  • Environmental Impact: A shift towards green vehicles reduces tailpipe emissions, contributing to cleaner air and a reduction in greenhouse gases.
• Charging Infrastructure: They mention “1,600 charging points throughout the country” referring to their broader European presence, which indicates capability and intent. While the UK specific number might differ, this highlights their understanding of the need for robust charging support for an EV fleet.
  • Addressing Range Anxiety: A key concern for EV users is “range anxiety.” By having access to charging points, Drivalia helps alleviate this, making electric rentals more practical and appealing.
  • Mobility Stores as Hubs: It’s plausible that many of their “650 Drivalia Mobility Stores” again, European figure serve as charging hubs, making it convenient for customers to charge during pick-up/drop-off or even mid-rental.
• Electric Car Sharing: This is a distinct service within their E-Mobility offering.
  • Urban Solution: Ideal for short, intra-city trips, reducing traffic congestion and parking issues.
  • Cost-Effective: Often a cheaper alternative to taxis or ride-sharing for quick errands.
  • Reduced Ownership Burden: Provides access to a vehicle without the costs and responsibilities of ownership.

Why Sustainability Matters to the Renter

For many consumers and businesses, choosing a sustainable option is becoming increasingly important:

• Environmental Responsibility: Individuals and companies are more aware of their environmental impact and actively seek ways to reduce it. Renting an EV aligns with these values.
• Cost Savings: Electric vehicles often have lower “fuel” costs per mile compared to petrol or diesel cars, especially when charging rates are favorable.
• Modern Image: For business users, renting an EV demonstrates a commitment to sustainability, enhancing their corporate social responsibility image.
• Future-Proofing: As regulations tighten and urban areas increasingly restrict combustion engine vehicles, electric options become more practical and necessary.

Drivalia’s proactive stance on electric mobility and sustainable practices positions them as a forward-thinking player in the rental market. Japan-figure.com Reviews

Customer Support and Information Resources: FAQs, Contact, and Policies

A key indicator of a reliable service provider is the accessibility and quality of its customer support and the clarity of its information resources.

Drivalia.co.uk provides several avenues for customers to find answers, resolve issues, and understand their terms of service, which is crucial for a smooth rental experience.

Comprehensive Information Hubs

Drivalia seems to have invested in providing readily available information:

• FAQs Frequently Asked Questions: This is a cornerstone of good online customer service. A well-structured FAQ section allows customers to self-serve and find answers to common queries quickly without needing to contact support directly. Topics typically covered include:
  • Booking process and requirements.
  • Pick-up and drop-off procedures.
  • Driver requirements age, license.
  • Payment methods and billing.
  • Insurance options and excess.
  • Breakdown assistance and emergencies.
  • Fuel policy.
  • Extending or canceling rentals.
• Terms and Conditions Rental Terms, Subscription Rental Terms: Transparent access to legal terms is essential. Drivalia differentiates between “Rental Terms” and “Subscription Rental Terms,” indicating clear guidelines for each distinct service. This is critical for managing expectations and understanding rights and obligations.
  • Importance: Customers should always review these before booking to understand cancellation policies, late return fees, damage liability, and other crucial clauses.
• Privacy Policy: Explains how Drivalia collects, uses, and protects customer data, adhering to data protection regulations like GDPR.
• Cookie Policy: Details the use of cookies on their website, providing transparency regarding online tracking.
• Modern Slavery Statement: A commitment to ethical practices, required for larger businesses in the UK, showcasing corporate responsibility.

Direct Support Channels

While self-service is efficient, direct contact options are indispensable for complex issues or when immediate assistance is required:

• Contact Us: This typically includes:
  • Phone Numbers: For immediate support, especially for urgent matters like breakdowns or booking changes.
  • Email Addresses: For less urgent inquiries, documentation, or detailed queries.
  • Online Contact Forms: A structured way to submit inquiries, ensuring all necessary information is provided.
• Breakdown Assistance: A dedicated link or information for breakdown support is critical, as roadside emergencies require quick and clear instructions.
• Manage My Booking: As discussed, this digital tool acts as a support channel for self-management of existing reservations, reducing the need to contact customer service for routine changes.

Importance of Accessible Information

For any service, especially one involving contractual agreements and potential liabilities like car rental, clear and accessible information is paramount for:

• Building Trust: Transparency fosters confidence in the service provider.
• Preventing Disputes: Clear terms and conditions reduce misunderstandings and potential conflicts.
• Customer Satisfaction: Empowering customers to find answers quickly and efficiently improves their overall experience.
• Operational Efficiency: Reducing the volume of routine inquiries allows customer service teams to focus on more complex issues.

Drivalia’s array of information resources and direct contact options suggests a commitment to customer support, aiming to provide a comprehensive and transparent service experience.

The Drivalia Difference: Special Offers, Rewards, and Franchise Opportunities

Beyond the core services, Drivalia.co.uk appears to leverage additional strategies to attract and retain customers, as well as expand its business reach.

These include promoting special offers, hinting at a loyalty program, and even opening up franchise opportunities, painting a picture of an active and growing enterprise.

Attracting Customers with Value-Added Offers

In a competitive market, incentives play a crucial role. Drivalia highlights:

• Car Hire Special Offers: This is a standard but effective marketing tool. These offers could include:
  • Percentage Discounts: For example, “Drivalia Premier: Save 20%!” as explicitly mentioned, which likely targets specific customer segments or booking types.
  • Seasonal Promotions: Discounts during holiday periods, off-peak seasons, or for specific destinations.
  • Bundle Deals: Reduced rates when combining a car rental with other services though not explicitly detailed, common in the industry.
  • Long-Term Rental Discounts: Incentives for longer rental periods, which align with their subscription model.
• Drivalia Rewards: The mention of “Drivalia Rewards” suggests a loyalty program. This is a powerful tool for customer retention:
  • Points System: Customers earn points for each rental, which can be redeemed for future discounts, upgrades, or other benefits.
  • Tiered Benefits: Higher-tier members might receive priority service, free upgrades, or exclusive access to new models.
  • Exclusivity: Loyalty programs make customers feel valued and encourage repeat business, building a lasting relationship with the brand.

Expanding Reach Through Franchise Opportunities

The presence of “Drivalia Franchise Opportunities” is a significant indicator of the company’s growth strategy and its confidence in its business model. Suitculture.co.uk Reviews

• Business Expansion: Franchising allows Drivalia to expand its physical footprint and market presence more rapidly than solely relying on corporate-owned branches. It leverages local entrepreneurial spirit and investment.
• Brand Building: A successful franchise network strengthens brand recognition and market share.
• Operational Consistency: While franchised, there are typically strict guidelines and support structures in place to ensure brand standards, service quality, and operational consistency across all locations. This means a customer should receive a similar experience whether renting from a corporate or franchised Drivalia outlet.
• Target Audience for Franchising: This opportunity targets individuals or businesses looking to enter the lucrative mobility sector with the backing of an established brand, proven systems, and comprehensive support training, marketing, technology, fleet management.

The Synergy of Growth Strategies

These various elements – special offers, loyalty programs, and franchising – work in synergy:

• Offers and Rewards drive immediate bookings and foster long-term customer loyalty.
• Franchising expands the network and reach, making the service more accessible to a broader customer base, which in turn feeds into more opportunities for offers and rewards.

This multi-pronged approach demonstrates Drivalia’s ambition to not only compete effectively in the current market but also to aggressively grow its presence and market share, solidifying its position as a major player in the “Planet of Mobility.”

Frequently Asked Questions

What is Drivalia.co.uk?

Drivalia.co.uk is the UK arm of Drivalia, part of the Credit Agricole Auto Bank Group, offering a range of mobility solutions including short-term car rental, medium to long-term leasing, innovative car subscriptions, and electric car sharing services.

They aim to be a comprehensive “Planet of Mobility” provider.

Where are Drivalia’s UK locations?

Drivalia has over 30 convenient car rental branches throughout the UK, including major airports like Gatwick, Heathrow, Edinburgh, and Manchester, as well as various downtown and city locations.

What types of vehicles does Drivalia offer?

Drivalia offers a modern fleet catering to various needs, including economical urban cars, SUVs for families, spacious people carriers for larger groups, executive cars for business users, and vans for light haulage or moving.

Does Drivalia offer electric vehicles?

Yes, Drivalia is committed to “E-Mobility” and offers an extensive fleet of green vehicles, including electric cars, as part of their sustainability initiative.

They also mention access to charging points across their European network.

How does Drivalia’s “Planet of Mobility” concept work?

The “Planet of Mobility” concept means Drivalia provides a 360-degree range of mobility solutions, from traditional short-term car hire to flexible car subscriptions, electric car sharing, and long-term rentals, all under one brand to cater to diverse customer needs.

Is Drivalia considered value for money?

Based on their website, Drivalia prides itself on offering value for money through “fair and transparent prices, impressive cars, and high-quality service.” They state they are one of the highest-rated suppliers, often referencing Trustpilot reviews. Stringberry.com Reviews

Can I book a car online with Drivalia?

Yes, Drivalia allows customers to “Rent Online” through their website, providing a convenient way to browse, select, and book vehicles.

What is “Online Check-in” with Drivalia?

Online Check-in is a feature that allows customers to complete much of the necessary paperwork and identity verification online before arriving at the rental desk, significantly speeding up the vehicle pick-up process.

How can I manage my Drivalia booking?

Drivalia provides a “Manage My Booking” portal on their website where customers can view reservation details, make modifications, add extras, or cancel bookings in accordance with their terms and conditions.

Does Drivalia have a mobile app?

Yes, Drivalia encourages users to “Download the App,” suggesting a dedicated mobile application for enhanced booking, management, and potentially other mobility features.

Does Drivalia offer services for businesses?

Yes, Drivalia offers “Business Car Rental” with “premium fleet solutions and customised programmes designed to meet your organisation’s needs,” including options for vans and executive cars.

Are there special offers available from Drivalia?

Yes, Drivalia promotes “Car Hire Special Offers,” including specific deals like “Drivalia Premier: Save 20%!” which indicates they regularly provide discounted rates.

What are Drivalia Rewards?

The mention of “Drivalia Rewards” suggests a loyalty program designed to incentivize repeat customers, likely offering benefits like points, discounts, or exclusive perks for frequent renters.

How can I contact Drivalia customer support?

Drivalia provides a “Contact Us” section on their website, which typically includes information for phone, email, or online contact forms, along with specific details for “Breakdown Assistance.”

Where can I find Drivalia’s terms and conditions?

Drivalia provides clear links to their “Rental Terms” and “Subscription Rental Terms” on their website, advising customers to review these policies before making a booking.

Does Drivalia offer breakdown assistance?

Yes, Drivalia provides information on “Breakdown Assistance” to support customers in case of vehicle issues during their rental period. Dropship.io Reviews

What documents are mandatory for renting a car from Drivalia?

While the website mentions “Mandatory Docs,” specific requirements usually include a valid driving license often held for a minimum period, a credit card in the main driver’s name, and potentially proof of address.

What are Excess Waiver Options?

“Excess Waiver Options” are additional insurance products offered by Drivalia that reduce or eliminate the financial liability excess a customer would be responsible for in case of vehicle damage or theft.

Can I get a van rental from Drivalia?

Yes, Drivalia offers “Van Rental” for various needs such as house clearances, light haulage, and moving home, at competitive prices.

Does Drivalia offer franchise opportunities?

Yes, Drivalia advertises “Drivalia Franchise Opportunities,” indicating they are looking to expand their network through independent business owners who wish to operate under the Drivalia brand.